Modern Restaurant Management

DECEMBER 1, 2020

With new health and safety guidelines and constantly-evolving regulations, restaurant owners are faced with unique challenges to continue delivering a positive dining experience to customers. And while the pressures of the pandemic continue, customer loyalty can play a role in whether or not restaurants will sink or swim.

Loyalty Program 519

Loyalty Program Customer Experience Point of Sale Employee Relations 519

Modern Restaurant Management

MARCH 10, 2020

Cash is dirty; and 4) we will soon launch bundled food delivery, acting as a marketplace for cloud kitchen delivery. We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). Cash is dirty.

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Modern Restaurant Management

MARCH 14, 2023

This surge of revenue and demand for food related services – mostly paid for through digital, contactless transactions – could potentially attract cybercriminals to commit acts of fraud all the more. Businesses want to turnover healthy volumes of cash-flow, regardless of the wider economic climate.

Technology 487

Technology Cash Management Employee Relations Website Management 487

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. ” The TableUp guest retention platform empowers restaurants of all sizes to increase customer engagement and reward guests for their loyalty.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MARCH 1, 2023

Is your restaurant up to speed with the latest best practices for back of house (BOH) management? Those areas of your restaurant that aren’t typically seen by customers but directly impact your business. So, which back of office trends should restaurant ownership and management be concerned with heading into 2023?

Front of House 428

Front of House Back of House BOH 2023 428

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. For part one, click here. Your CPA can help with this.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

APRIL 14, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners.

Online Ordering 530

Online Ordering Back of House Customer Service Small Business 530

Modern Restaurant Management

JANUARY 10, 2023

Modern Restaurant Management (MRM) magazine asked Burke to offer additional insights on how restaurants can best use Tik Tok in their marketing efforts. What makes Tik Tok an effective income generator, particularly for cash-strapped smaller restaurants? Does Tik Tok provide a better opportunity than other social media?

Marketing 531

Marketing Social Media Small Business Cash Management 531

Modern Restaurant Management

DECEMBER 14, 2021

Our company welcomes technology that will help our team members maximize time and efficiency and make their jobs more doable and enjoyable, creating a better experience for them and customers alike. The challenges our teams have faced over the last two years specifically has made us value our employees now more than ever.

2022 474

2022 Food Supply Mobile Ordering Customer Experience 474

Modern Restaurant Management

AUGUST 5, 2021

This adapted from " Manage to Engage. How Great Managers Achieve Remarkable Results. " Even tougher, is that often restaurant management haven’t necessarily been trained in how best to manage their teams, even before this tumultuous year. Great managers are visible and have presence.

Cash Management 508

Cash Management Employee Relations Food Safety Healthcare 508

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. Execution will play a pivotal role in building customer trust and ensuring today's diners remain loyal."

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MARCH 3, 2020

Nair, a partner at Ervin Cohen & Jessup LLP compiles recent legal news affecting the restaurant, food and beverage and hospitality industries for Modern Restaurant Management (MRM) magazine. Instead, food employees are now required to use nonlatex utensils, including nonlatex gloves. Litigation. Legislation.

2020 305

2020 Restaurant Law Employee Relations Mobile Ordering 305

7 Shifts

NOVEMBER 17, 2021

To adequately prep for service, short-staffed food and drink establishments are cooking up new ways to lure workers back to restaurants, like higher wages and handsome referral fees. Enter 7shifts , a scheduling and team management app that simplifies the payday processes that typically run restaurateurs ragged. Table of Contents.

Cash Management 370

Cash Management Employee Relations Hospitality Innovation 370

Modern Restaurant Management

MARCH 11, 2020

US Foods Holding Corp.entered into a definitive agreement to acquire Smart Foodservice Warehouse Stores from funds managed by affiliates of Apollo Global Management, Inc. NYSE: APO) (the “Apollo Funds”) for $970 million in cash.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

SEPTEMBER 23, 2020

Year-over-year revenue comparisons show quick service restaurants are above year-ago levels, while casual restaurants were still down 30-40 percent in May. One of the most important messages operators need to communicate to lenders is that you know and understand your customers. Barclays expects approximately 10 percent of U.S.

Customer Service 455

Customer Service Small Business Cash Management Communication 455

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. Given the current landscape, restaurant brands are investing in their employees now more than ever to not only help attract and retain talent, but also create a better work environment to optimize efficiencies on and off premise.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

MAY 27, 2020

As workplaces, sports and entertainment venues, schools, colleges and universities, and other places of business begin to resume operations, Aramark developed customized plans to create safe and hygienic dining experiences for everyone the company serves. Redesigning workflows to ensure safe distancing between employees.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

MARCH 15, 2023

The research indicates consumer sentiment on dynamic pricing is overwhelmingly negative, and that most customers are unlikely to utilize it in a way that benefits restaurants. Modern Restaurant Management (MRM) magazine asked Molly Burke, senior restaurant analyst, Capterra, for additional insights on the survey results.

Pricing 497

Pricing Consumer Goods Customer Experience Food Order 497

7 Shifts

AUGUST 18, 2024

But the challenges don’t stop there—once open you have to focus on improving processes, managing labor schedules, and controlling restaurant costs. Not only do you have to manage many costs including, labor, equipment, and food—but you have to do it while dealing with inevitable price increases. This is only a guideline.

License 370

License Equipment POS Food Supply 370

Modern Restaurant Management

JUNE 7, 2021

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Demand is surging and finding employees has become almost impossible. Cash has been king in attracting restaurant crews, but is it possible to use benefits as a differentiator?

Employee Relations 305

Employee Relations Insurance Cash Management 2021 305

Modern Restaurant Management

JANUARY 31, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of dramatic Valentine's Day shift, best food scenes, and the evolution of c-store foodservice. ” A Year of Challenges U.S. ” A Year of Challenges U.S. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2025 2024 221

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. “As already short-staffed restaurants reopen, they are grappling with how to manage both in-person diners and deliveries, while meeting growing expectations on speed and service.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

JULY 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features Grubhub's State of the Plate 2020 trend report, the fragility of "open," di g ital resilience and brand intimacy. Limited-service brands continue doing much better regarding sales growth year over year. Financial Trends Insights.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Lavu

NOVEMBER 29, 2024

Lavu helps restaurants improve efficiency, manage growth, and enhance customer service. It’s a cloud-based POS system tailored for restaurants, offering tools like inventory management, employee scheduling , and CRM. Willow Creek Winery : Improved customer personalization and seamless event operations.

Loyalty Program 78

Loyalty Program Cash Management Inventory Customer Service 78

7 Shifts

DECEMBER 8, 2020

There is a way—and it’s through creating employee contests. Engaged employees are also less likely to turnover. 47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

Modern Restaurant Management

SEPTEMBER 15, 2020

The study also found that 8 million employees were laid off or furloughed during the height of the pandemic. TIPs offers training for individuals on the responsible sale, service and consumption of alcohol. SALIDO leverages design, data, and workflow management to optimize both front- and back-end operations.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

7 Shifts

AUGUST 20, 2020

They include: Labor management software Order management software Inventory management software Guest engagement software Contactless, mobile payment processors 5 Tools to Use to Increase Operational Efficiency in Restaurants Did you know that 48% of restaurants use three or more tech vendors?

Technology 293

Technology Mobile Ordering Dietary Restrictions Cash Management 293

Lavu

NOVEMBER 29, 2024

Managing payroll manually in restaurants is time-consuming and error-prone. How to Start : Choose software with features like POS integration, tip management, and compliance tools. Payroll automation saves time, reduces costs, and boosts employee satisfaction, making it a must-have for any restaurant.

Tip Distribution 78

Tip Distribution Restaurant Law Employee Relations Cash Management 78

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 447

2021 Retail Loyalty Program Online Ordering 447

Lavu

APRIL 25, 2025

The right POS setup can make it easier to take orders, manage staff, track sales, and keep customers happy. Instead, the system offers customers a cash discount, helping you protect your profit margins and reduce operating costswithout compromising on service.

POS 78

POS 2025 Loyalty Program Cash Management 78

Lavu

FEBRUARY 28, 2025

These reports help you understand sales trends, manage inventory, optimize staffing, and improve customer satisfaction. Customer Reports : Understand guest behavior, loyalty, and spending habits to enhance customer engagement and retention. Product mix reports also help you manage inventory smarter.

POS 78

POS Point of Sale Inventory Cash Management 78

7 Shifts

JANUARY 5, 2024

These New York-specific laws include mandatory service charges, tip credits, tip pooling, and the minimum wage. Any money a customer leaves voluntarily above the ticket price (including tax) is a tip or gratuity. New York also allows employers to claim a tip credit , reducing the cash wage requirement by one-third of the minimum wage.

Restaurant Law 195

Restaurant Law Cash Management Tip Distribution Employee Relations 195

7 Shifts

JANUARY 5, 2024

These New York-specific laws include mandatory service charges, tip credits, tip pooling, and the minimum wage. Table of Contents The basics of tip laws in New York What is minimum wage for tipped employees in New York? Any money a customer leaves voluntarily above the ticket price (including tax) is a tip or gratuity.

Restaurant Law 195

Restaurant Law Cash Management Tip Distribution Employee Relations 195

EATER

DECEMBER 16, 2021

The day-to-day realities of a gig economy driver for DoorDash and Postmates: 12-hour days, bad tips, customer abuse, and parking tickets . Vianne applied to work as a food delivery worker for Postmates and DoorDash, two relatively recent app-based delivery services. Getty Images. Buy “One Fair Wage” at Amazon or Bookshop now.

Back of House 364

Back of House Delivery Employee Relations Mobile Ordering 364

EATER

MAY 16, 2024

Just recently, KNEAD Hospitality + Design , which operates more than a dozen restaurants in the DC area, introduced reimbursement of childcare costs — up to $1,800 per quarter — for salaried employees, which comprise 110 of their 920 staff members. Which, as an employee is one thing, but once you get into management, the stakes get higher.

Employee Relations 317

Employee Relations Government Hospitality Take-out 317