Cash Management Customer Service Restaurant Law 
Modern Restaurant Management
MARCH 11, 2025
"The pandemic forced the restaurant industry to reinvent itself overnight, moving from a primarily in-store dining experience to an omnichannel, digital-first business. These changes have become permanent shifts in how they target customers, market themselves, and design their offerings."
Goliath Consulting
DECEMBER 12, 2024
The holiday season brings bustling crowds, higher sales, and festive celebrations, making it a prime time for restaurants and bars. Implementing a proactive holiday security plan ensures the safety of your staff, customers, and business. Schedule additional staff to manage the flow of patrons and address issues promptly.
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Modern Restaurant Management
SEPTEMBER 29, 2022
No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Six Tips for Handling Aggressive Customers. Your Customer Should Feel Appreciated.
Modern Restaurant Management
MAY 21, 2020
Even though the COVID-19 pandemic persists across the globe, governments have started easing lockdown restrictions and allowing restaurants to reopen finally. The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places.
Modern Restaurant Management
JANUARY 8, 2024
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.
7 Shifts
SEPTEMBER 9, 2019
Legal and other matters referred to in this article are based on 7shifts' interpretation of laws existing at the time and should not be relied on in place of professional legal advice. With labor laws on age, wage, overtime, and time off–many of which vary between New York State and New York City–it’s easy to overlook a law or two.
Modern Restaurant Management
APRIL 2, 2020
“Cash or card?” Although the average American still carries cash in their wallet and uses it for nearly one-third of transactions, cashless restaurants are on the rise. For many restaurant owners, the main incentive to go cashless is, first and foremost, to increase the bottom line. Reasons to Go Cashless.
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