What the Heck is a KPI and Why You Should Give a Sh*t
Embrace the Suck
APRIL 26, 2020
Your sales or guest count for the day are great examples of lagging KPIs: they’ve happened and can’t be changed. By knowing the GCA today, you can train your team to increase sales and thus have an impact on the lagging KPI of sales for that day. What the Hell is a KPI? Think of it like air: you need it to live.
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