Modern Restaurant Management

AUGUST 6, 2024

Sixty-nine percent of consumers would dine out more often if it were more enjoyable, and that number goes up to 78 percent for adults under the age of 35, according to a report from ChangeUp. What key factors are guests reporting disappointment about regarding the dining out experience and how can they be alleviated?

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Customer Experience Fast Casual 2024 Dine-in 493

Modern Restaurant Management

MARCH 11, 2022

In particular, supply chain disruptions and staffing shortages – whether due to resignations or illness – are forcing quick service and fast casual restaurants to adapt quickly to changing conditions. As brands struggled to survive in the earlier part of the pandemic, the acquisition market was ripe for bargain hunters.

2022 520

2022 Marketing Fast Casual Mobile Ordering 520

EATER

DECEMBER 15, 2023

More recently, the coupes have become a fixture of the aesthetic Instagram tablescape, particularly among the niche of food designers and stylists who put forth a sense of highly stylized yet casually lived-in opulence. Herrlich Dining/ @herrlich.dining Coupes full of whipped butter are a microtrend of their own.

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Casual Dine-in Food Supply Design 318

Modern Restaurant Management

MAY 21, 2024

This presents a golden opportunity to upsell specialty drinks before checkout on your restaurant app. Remain Price-conscious : Price matters in fast-food and fast-casual restaurants, ranking second among the factors customers consider. These drinks offer a profit-making opportunity at a time of declining sales and foot traffic.

Beverage 493

Beverage Fast Casual Seasonal Menu Customer Experience 493

Modern Restaurant Management

APRIL 2, 2024

It’s been identified as an emerging dining trend – with a 2020 study by NPD Research Group finding single diners have increased their share of U.S. Embracing solo diners not only opens doors to a wider customer base but also presents an opportunity for establishments to differentiate themselves in a competitive market.

Loyalty Program 411

Loyalty Program Catering Seating Customer Experience 411

Modern Restaurant Management

DECEMBER 28, 2021

From full service to fast-casual to legacy fast-food brands, the one constant was disruption. This approach required fewer front-of-the-house staff to maintain a dining room, complied with government orders, and kept many brands from closing. Just as one issue seemed fixed, another presents itself.

Franchising 492

Franchising Franchise 2022 Fast Casual 492

Modern Restaurant Management

MAY 5, 2021

Casual Dining velocity has grown by 158 percent over the same period, suggesting many of the Casual Dining business models were able to maintain sales to some degree through pandemic restrictions. The Value of Trust. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

JANUARY 22, 2020

Now that consumers have become more particular with dining, service standards have skyrocketed, and expectations are higher than ever before. When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Dining as a Personalized Experience.

Customer Service 440

Customer Service 2020 Social Media Mobile Ordering 440

Modern Restaurant Management

FEBRUARY 17, 2023

It also reveals the importance of loyal-to-dining customers, or as we call them, “frequent users.” The younger generations were also the most likely to order takeout and dine in. Recent data from our team at Revenue Management Solutions confirms the importance of loyal-to-the-brand customers. Lean on technology.

Loyalty Program 470

Loyalty Program Mobile Ordering Customer Service Online Ordering 470

Modern Restaurant Management

MARCH 13, 2020

Rakuten Ready surveyed more than 100 customers to measure how behaviors around dining have, or are anticipated to change around the perceptions and impact of COVID-19 on restaurants, food delivery and order for pickup. Among the findings: Most diners are not overly fearful, with 57 percent making no change to their dining behaviors.

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

FEBRUARY 28, 2020

Shake up your quick serve restaurant (QSR) and fast casual dining marketing response with voice response via smart speakers and voice assistants. When cell phones got smart, they became the shiny new technology toy. Now it’s smart speakers, which are proliferating like crazy. Voice Response Taps into Emotions.

Marketing 420

Marketing Fast Casual Entertainment Article 420

Modern Restaurant Management

FEBRUARY 21, 2022

We are witnessing the evolution of fine dining. A rise in number of vegan restaurants is witnessed as younger population especially women are preferring vegan diet over traditional fine dining options. Plant-based eating was previously limited to some selected restaurants and casual cafes. percent in 2021.

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Fine Dining Fast Casual Food Supply 2022 554

7 Shifts

OCTOBER 21, 2021

Here are a few examples of restaurants with names that ooze concept: Parm: Casual Italian, known for their Chicken Parm Sandwiches. Umami Burger : Casual burger spot with an empaths on flavor. The way your menu is presented should also reflect your concept. Fast-Casual Restaurants. Menu design. Virtual Restaurants.

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Fast Casual Food Truck Casual Customer Service 370

Modern Restaurant Management

MARCH 31, 2021

Restaurant management can put some thought into reconfiguring any dining area to make the space feel exclusive and welcoming, not bare or half-empty; this will likely mean the removal of furnishings that don’t allow social distancing. Safety and Normalcy.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

JANUARY 31, 2025

restaurants and retailers are facing a challenging 2025, according to a recent presentation by Fitch Ratings at the 2025 ICR Conference. . restaurants and retailers are facing a challenging 2025, according to a recent presentation by Fitch Ratings at the 2025 ICR Conference. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2025 2024 221

Modern Restaurant Management

MARCH 8, 2023

If they take the risk of stepping outside their homes, diners look for more than casual, throw-away experiences. Generous, extra-mile service, complimentary extras, and personalization all create memorable experiences that make diners feel like the risk of dining out is worth it. Where Have All the Restaurant-Goers Gone?

Social Media 450

Social Media Customer Experience Website Management Customer Service 450

7 Shifts

OCTOBER 1, 2024

60% of guests who have a positive experience are likely to dine at a restaurant more frequently. High-quality food not only satisfies hunger but also creates memorable dining experiences that customers will want to repeat. Presentation also matters. Moreover, the menu sets expectations for the dining experience.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

The Rail

FEBRUARY 12, 2025

By Sierra Powell, Contributor Running a profitable restaurant calls for much more than just presenting good cuisine. Outstanding Customer Service Customer service is frequently the distinguishing factor between a good and a great dining experience.

Customer Service 130

Customer Service Customer Experience Back of House Consumer Goods 130

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design. The “Ding!”

Delivery 492

Delivery Front of House Back of House Fine Dining 492

ChowNow

FEBRUARY 12, 2025

A casual brunch spot in a college town will attract a different crowd than a high-end steakhouse in a business district. Consumer insights: Beyond the basics, think about why people dine at your restaurant. 4 Reasons Why You Cant Ignore Restaurant Marketing in 2025 Restaurant marketing in 2025 isnt just a nice-to-haveits a necessity.

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2025 Marketing Email Marketing Operations 195

EATER

JULY 18, 2023

Restaurant menus can present an awkward challenge for blind people. Listen to this article In 1999, the first “dining in the dark” restaurant opened in Zurich, Switzerland. But it doesn’t have to be that way. People’s experiences of these restaurants range from delight to terror.

Dine-in 246

Dine-in Restaurant Law Website Management Fine Dining 246

Modern Restaurant Management

MAY 18, 2020

The guide encourages operators to view their establishment as distinct zones to drive diner comfort and safety at various steps of the dining out journey and provides helpful solutions for approaching each zone. Interviews were also conducted with operators and diners in China to understand what learnings might be applicable for U.S.

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

Modern Restaurant Management

MAY 1, 2020

Revenue Management Solutions (RMS) revealed insights from its global consumer study that assessed consumers’ dining behavior and perspectives on the restaurant industry as the COVID-19 pandemic unfolds. dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

SEPTEMBER 3, 2020

The normalcy of customers coming in the doors for a night of dining or even a casual lunch feels like a vision of the distant past. Many establishments began getting the necessary authorizations and permits to use, or increase the use of, their sidewalks, courtyards, and in some cases even parking areas, as outdoor dining space.

Fine Dining 502

Fine Dining Restaurant Law Food Truck Outdoor 502

Modern Restaurant Management

DECEMBER 31, 2024

At present, 58 percent of respondents said they provide one to two hours of training per week, with most of it, 45 percent, happening shoulder-to-shoulder and another 21 percent on digital platforms. Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

EATER

FEBRUARY 28, 2023

Diners wait weeks to score a reservation, landing Dept of Culture a leading role among the small but growing class of fine dining West African restaurants across the country. To him, it’s a tribute to the art form of food presentation, as well as the pride with which he has long viewed the possibilities of his home food. “We

Fine Dining 335

Fine Dining Fast Casual Dine-in Presentation 335

ChowNow

MARCH 27, 2025

Fast-casual spots usually dont have that luxury, so pricing needs to be tighter and more dialled in. Fast-casual spots usually dont have that luxury, so pricing needs to be tighter and more dialled in. If you charge more than customers expect, the value has to be obviouswhether its in quality, presentation, or experience.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

FEBRUARY 17, 2021

This edition of MRM Research Roundup features news of restaurant resiliency, dining trends in Canada, restaurant salaries across the U.S. Restaurant Resiliency. Throughout one of the most challenging years for U.S. Throughout one of the most challenging years for U.S. Carry-out ended 2020 holding 46 percent of off-premises order share.

2021 474

2021 Mobile Ordering Loyalty Program Download 474

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

SEPTEMBER 21, 2021

According to Technavio , innovation and customization are the main growth drivers in the fast-casual restaurant category in the United States. When dining in-person at our restaurants, our bowls create a physical limit on how many ingredients our guests can put in a meal, but online ordering removes that limiting factor.

Dietary Restrictions 472

Dietary Restrictions Online Ordering Customer Experience Fast Casual 472

Modern Restaurant Management

SEPTEMBER 23, 2020

The hardest hit have been casual dining sit-down restaurants and national chains that complied with local COVID-19 mandates to limit or ban indoor dining. Year-over-year revenue comparisons show quick service restaurants are above year-ago levels, while casual restaurants were still down 30-40 percent in May.

Customer Service 455

Customer Service Small Business Cash Management Communication 455

Modern Restaurant Management

MAY 28, 2021

The celebration continued with an announcement of nine more award categories presented than the previous year, bringing the total to twenty-one, which are all centered around the brand’s ‘Year of the Guest’ commitment. Clean Juice Celebrates Franchisees. million guests.

Franchising 474

Franchising Franchise Fast Casual Loyalty Program 474

Modern Restaurant Management

JULY 30, 2021

When life presents unexpected expenses, such as urgent car or home repairs, an emergency fund can help keep families afloat, and prevent them from taking on debt or missing payments. This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. According to the latest Financial Trends Insights from Black Box Financial Intelligence™ , based on data from the week ending June 28, restaurants sales continue improving.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Modern Restaurant Management

SEPTEMBER 27, 2024

Dishwashers were found to be the second most challenging role to fill, accounting for 12 percent of all open roles. Cashiers came in third place taking up seven percent of all open roles. Staff retention struggles However, recruitment issues aren’t the only factor contributing to staff shortages. Economic Uncertainty (52 percent) 3.

Food Truck 251

Food Truck Fast Casual 2024 Food 251

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s Love & Sandwiches is ranked #12 on Fast Casual’s Movers and Shakers 2021 list. “We owed this rebrand to our fan-base of customers, franchisees and budding investors to experience our brand in an optimized and energized way.” ” Ike's Loves Bangin' Buns. ” Ike's Loves Bangin' Buns.

Franchising 471

Franchising Franchise Food Fast Casual 471

EATER

DECEMBER 21, 2022

By presenting cuisine that has not traditionally been championed in a fine dining, wine-tasting setting, Mistry hopes to challenge people’s expectations about cuisine — and the people who make it. Over the past few years, one-off guest chef appearances and chef-in-residence programs have proliferated in the fine dining industry.

Fine Dining 357

Fine Dining Front of House Vineyard Seasonal Menu 357