Modern Restaurant Management

FEBRUARY 19, 2025

based architecture and design firm / /3877, newly-available real estate offers prime locations and cheaper rent for fast casual restaurants such as taco shops and upscale burger joints. This has led to a growing appeal for unique dining experiences and fast-casual concepts. According to the hospitality experts at Washington D.C.-based

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Modern Restaurant Management

JULY 18, 2022

If you’re involved in any aspect of the Fast Casual category, you don’t need me to tell you that labor and distribution issues are real. The pre-pandemic fast-casual “chicken war” and the pandemic race to add chicken wings to menus, are good examples of putting many eggs in one basket.

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Fast Casual Supplies Casual Franchise 493

Modern Restaurant Management

SEPTEMBER 23, 2020

Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. Brands that were positioned with the right technology, such as pizza delivery and other fast and casual outlets have thrived during the pandemic.

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Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

JANUARY 30, 2023

This migration could be a goldmine for casual/fast food brands if only they had the people to support them. All this happens when restaurant teams connect their building and kitchen equipment (HVAC, ovens, dishwashers, fryers, refrigerators, freezers, etc.) and control and monitor them in real-time from the cloud.

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Technology Fast Casual Waste 2023 474

Modern Restaurant Management

FEBRUARY 15, 2022

For fast-casual or QSR brands, digital tableside ordering is equally beneficial. One example of a restaurant chain leveraging similar tableside technology is the growing chef-driven Mexican fast-casual concept, Tocaya. It relieves cashiers and reduces long lines. Digital Ordering to Eliminate Friction Points for Cashiers.

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Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

APRIL 9, 2025

Joe Gale has more than 30 years of sales, operations and account management experience, including 20 years with Coca-Cola North America Foodservice where he worked closely with numerous QSR and fast casual brands.

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Franchise Franchising Loyalty Program Training 221

Modern Restaurant Management

SEPTEMBER 30, 2024

At the same time, QSRs and fast casual establishments are turning to technology to improve operations and customer interactions as they continue to increase output. Take fast casual and drive-thru for example. For fast casual and QSRs, is your menu up to date? Technology is one way to make this happen.

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2025 Fast Casual Food Customer Experience 450

Modern Restaurant Management

NOVEMBER 29, 2019

This might mean weaving elements of fast-casual dining into your design. Equipment Upgrades. The Windstream study found that lacking resources for technology equipment upgrades is the top challenge restaurants are facing in dealing with digital demands. Renovation is becoming a common theme in the restaurant industry.

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Fast Casual Equipment Small Business Mobile Ordering 395

Modern Restaurant Management

JULY 31, 2020

No doubt, while several restaurant chains in the quick service space (QSRs) have seen double-digit, same-store sales growth, COVID-19 has provided an additional untimely blow to the casual dining space that cannot transition as nimbly to a takeout-only model. providing and requiring PPE; taking reservations only for seating).

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Retail Casual Back of House Consumer Goods 443

Modern Restaurant Management

OCTOBER 10, 2024

Consider a large Mexican fast-casual chain that implemented a tuition coverage program for employees pursuing degrees in fields like agriculture, culinary arts, and hospitality. They want education that fits into their busy lives and equips them with transferable skills that they can apply in their roles.

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Education Loyalty Program Leadership Customer Service 221

7 Shifts

NOVEMBER 14, 2024

Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use. Let’s say you run a fast-casual restaurant. Our program includes resources for creating a job post, evaluating candidates, and equipping new hires with the skills they need for their roles.

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Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

APRIL 10, 2020

More than ever, brands, especially QSR and Fast Casual restaurants brands, are taking advantage of the vast and varied platforms available for consumer engagement; most notably social media. Instead, equipped with intelligence, restaurants can successfully send offers and messages at the right time, to the right audience.

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Customer Experience Mobile Ordering Social Media Online Ordering 433

7 Shifts

AUGUST 18, 2024

Not only do you have to manage many costs including, labor, equipment, and food—but you have to do it while dealing with inevitable price increases. In this guide we won't worry too much about the differences, but in general: A restaurant cost is a one-time expenditure on a material resource like food, liquor, dishes or kitchen equipment.

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License Equipment POS Food Supply 370

Modern Restaurant Management

SEPTEMBER 27, 2023

percent) than they do in casual restaurants (16.5 Tipping on fast casual is going strong : In spite of the “tipflation” backlash, diners haven’t stopped tipping in fast casual restaurants, though the median tip size is still hovering under 9 percent—well below the 17.32 percent at fast casual restaurants.

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Fast Casual Fine Dining Employee Relations Customer Service 493

The Rail

MARCH 31, 2025

Consistent Equipment Across Locations : Using standardized equipment across all locations, such as commercial deep fryers , ensures consistency in food preparation and quality. Standardized Training Programs: Newbies get uniform training with digital training tools across multiple locations.

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Technology Operations Management Management 130

Modern Restaurant Management

NOVEMBER 8, 2021

Now, two years into the pandemic and with things returning to some form of normal, contactless payments and ordering continue to be an integral way of doing business for restaurants ranging from cozy neighborhood mom-and-pop lunch spots to fast casual behemoths with locations around the world. So, why is that?

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Point of Sale Fast Casual Technology Equipment 613

Modern Restaurant Management

DECEMBER 6, 2019

Processes, equipment, menus, and products are always changing. In the restaurant industry, several food safety and operational issues are consistent issues across restaurants, no matter if they are fine dining, casual dining, fast casual, or quick service restaurants. Staff training – Is equipment being cleaned properly?

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Modern Restaurant Management

JUNE 23, 2022

Restaurant managers can now detect and avoid equipment failures before they happen. Robotics – A recent BostInno article included this video of Alfred the Robot making salads at BONAPITA, a fast-casual Mediterranean restaurant in West Roxbury, MA. “running low on bread”) and even COVID-19 safety checks.

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Food Food Safety Front of House Fast Casual 474

Modern Restaurant Management

DECEMBER 16, 2020

“The challenge – and opportunity – for those in the Casual/Midscale category is to be more nimble so that they can also pivot quickly in response to changing circumstances. Having real-time data about how consumers are engaging with their ads can help them do that.”

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Fast Casual Advertising Online Ordering Casual 362

Modern Restaurant Management

DECEMBER 15, 2023

QSRs, coffee shops, fast-casual restaurants, and full-service establishments all have one more opportunity to win over new diners and achieve record revenues. Synchronize the use of HVAC and other power-hungry equipment to minimize peak demand charges, which can comprise up to 50% of an electricity bill. percent more than in 2022.

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Modern Restaurant Management

JULY 27, 2022

"Like so many industries, full-service and fast-casual restaurants are feeling the impact that inflation is having on their business and guest count. These regulations vary by state and restaurant owners should be sure they are aware of their state’s policy before adding service fees to customer tickets.”

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2022 Customer Service Fast Casual Food Safety 450

Harbor Touch

FEBRUARY 15, 2018

List of the Top 10 Must-Have Kitchen Equipment for Restaurants. With so many different things to keep track of, it can be easy to forget kitchen equipment and appliances that are essential to operating your business. Refrigeration Equipment. Opening a brand new restaurant can be confusing and stressful. Commercial Grills.

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Equipment Food Truck POS Fast Casual 122

Modern Restaurant Management

MARCH 18, 2021

Honeygrow, the Philadelphia-based fast casual restaurant, for instance, engages customers only through image-rich digital kiosks, collapsing menu, ordering, and check-out into a single experience. A digital menu tied into back-of-house systems will inform a restaurant operator about what can be made, based on available equipment and labor.

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Back of House Seasonal Menu Customer Experience Fast Casual 474

Modern Restaurant Management

JULY 15, 2021

“Pretty much every restaurant from fine dining to fast-casual to QSR has figured out a digital strategy, a delivery strategy, and has had to get really creative to make it to this point,” Canter said. The shift was expected to happen over the next ten years, but COVID-19 accelerated that shift in just a few short months.

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Front of House Fast Casual Mobile Ordering Fine Dining 493

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

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2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

FEBRUARY 18, 2020

In essence, this shift should lead restaurants to embrace the idea of maintaining a truly “intelligent” smart kitchen, one that will be tech-equipped to continue evolving with consumer demands. In the short term, it’s QSR that will experience labor improvement, then fast-casual. Suzannah Gerber of Haven Foods.

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Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JANUARY 26, 2023

Other supply chain related events, which spanned from restaurant equipment (creating issues for restaurant development and timing) to the Avian flu/eggflation issues, also negatively impacted the industry. Unfortunately, last year took a turn for the worse; the momentum from 2021 was stunted as we embarked on 2022.

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2023 Employee Relations Franchise Franchising 474

Modern Restaurant Management

MARCH 16, 2021

What issues have affected the industry over the last five years in the topics of marketing, design, operations, law, finance, technology and equipment? Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual.

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Fast Casual Front of House Fine Dining Mobile Ordering 390

Restaurant Business

JANUARY 22, 2025

The fast-casual chain's kitchens haven't changed much in 30 years. But 2025 will be the year of equipment improvements to speed throughput and improve the team member experience.

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Modern Restaurant Management

JUNE 5, 2020

For example, near-field communication payments, digital wallets or a tap-to go friendly terminal will be more beneficial for fast casual restaurants whereas a payment app will be better suited for dine-in guests. This is a small step, but one that many fast food and fast casual restaurants are already embracing. Contactless Receipts.

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Fast Casual Online Ordering Cash Management Mobile Ordering 521

Goliath Consulting

OCTOBER 6, 2020

Prospects continue to be bright for fast food and fast-casual franchises: Papa John’s Pizza just announced their plan to open 1,000 new stores over the next five years (1), and Whataburger hinted an offer of offering new franchising units for the first time in 20 years (2). The Benefits of Owning a Franchise Restaurant Business.

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Modern Restaurant Management

APRIL 9, 2024

We’ve seen this trend take off at many quick-serve or fast-casual chains, where displays and screens provide entertainment value for patrons as they wait for their meals or decide if they are staying for dessert. Or, in some circumstances, allowing patrons to pre-order their food via these applications without engaging with waitstaff.

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2024 Mobile Ordering Front of House Fast Casual 508

Modern Restaurant Management

MARCH 18, 2024

Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences. Chef driven fast casual restaurants feed consumers’ desires for high quality menu items delivered quickly and on the go.

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Modern Restaurant Management

APRIL 9, 2020

Since 2006, Tender Greens had established its presence as a go-to fine-casual restaurant that offers more than a meal. Looking to continue on the tangent of delivering a unique fine-casual dining experience to its customers, Tender Greens aimed to double its physical footprint and grow its revenue to reach $100 million.

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Innovation Management Management Fine Dining 469

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. There’s no disputing that the past year has been extremely hard on the restaurant industry overall.

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Fast Casual Food Safety Loyalty Program Customer Experience 411

Modern Restaurant Management

JULY 30, 2021

“This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. Founded in 2006, Just Salad is the fast-casual restaurant industry’s leading proponent of zero-waste practices.

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Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

OCTOBER 26, 2021

In fact, according to a 2021 report by Sensor Tower , a market intelligence firm focused on the global app economy, downloads of restaurant-branded apps grew by a combined 91 percent in 2020 across fast food, fast-casual and casual dining. By comparison, delivery app downloads only grew by three percent.

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Mobile Ordering Download Customer Experience Fast Casual 546