Modern Restaurant Management

SEPTEMBER 30, 2024

The modern restaurant industry has always moved fast, but the pace continues to accelerate. At the same time, QSRs and fast casual establishments are turning to technology to improve operations and customer interactions as they continue to increase output. Take fast casual and drive-thru for example.

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2025 Fast Casual Food Customer Experience 450

Modern Restaurant Management

FEBRUARY 18, 2020

Marketing trends, mobile data insights show that Gen Z has a considerable appetite for restaurants, clean eating, fast-casual, and exciting twists on healthy dining options. Insights from Gen Z data and behavior show that marketing opportunities for this group are far more influencer-driven than Millennials.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

Modern Restaurant Management

FEBRUARY 24, 2025

The research stems from in-person chef interviews and a nationwide survey of more than 400 restaurant owners and operators spanning 47 states with respondents ranging from fine dining establishments to fast-casual venues, breweries, and caterers. "This Revenue growth in 2024 was largely driven by menu price adjustments.

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2024 2025 2023 Loyalty Program 251

Modern Restaurant Management

MARCH 18, 2024

Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences. Chef driven fast casual restaurants feed consumers’ desires for high quality menu items delivered quickly and on the go.

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2024 Food Truck Fast Casual Consumer Goods 474

Modern Restaurant Management

JANUARY 2, 2024

The data collected will help create future strategies to identify customer preferences influencing a company's sales and marketing strategies. We predict the rise of 'bougie' ingredients like caviar, lobster and truffle popping up at restaurants at more affordable prices and in more casual settings like fast casuals and QSRs.

2024 493

2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

JANUARY 13, 2021

QSRs and fast casuals are right to innovate and add to the drive-thru lane, but the investment is only as good as the execution, according to consumers. 78 percent never or rarely change their order based on the suggestions made by the drive-thru operator, yet 61 percent are influenced by menu boards.

2021 488

2021 Consumer Goods Fast Casual Loyalty Program 488

Modern Restaurant Management

FEBRUARY 18, 2020

In the short term, it’s QSR that will experience labor improvement, then fast-casual. Times have certainly changed for the everyday restaurant owner as hyper-connectivity and busy lifestyles continue to influence consumer behavior and where society eats. Restaurants will become increasingly casual.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The Value of Trust. velocity in Neighborhood Bars has grown by 447 percent vs the equivalent week in 2020.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

ChowNow

MARCH 21, 2025

Key customer factors that influence dining preferences, from demographics to behavior. Demographics help you define the basic characteristics of your target diners, giving you insight into who they are, what they can afford, and how their lifestyle influences their dining choices. Lets get started and find your target audience.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

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2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

DECEMBER 21, 2022

Restaurateurs may very well look to expand beyond the typical pop up, food truck, festival or off-premises event to more interesting, intimate venues like social influencer kitchens, dining rooms and gardens. Fast casual will continue to shine as it has since the pandemic generating the highest asking prices in the marketplace.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

MAY 1, 2020

Other businesses have seen a surge of consumer interest, including chicken-wing joints (+84 percent), pizzerias (+71 percent) and fast-food restaurants (+55 percent). dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual. In the U.K. In the U.S.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

ChowNow

JANUARY 23, 2025

Personalize the Customer Experience Dale Carnegie, author of How to Win Friends and Influence People , once said: A persons name is, to that person, the sweetest, most important sound in any language. Servers or managers can casually inquire, How was everything today? or Is there anything we can do better?

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2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

AUGUST 31, 2020

Its influence has created challenges, restructured social settings, and redefined meanings of common words and phrases. COVID-19 has indelibly changed every aspect of our lives.

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Food Food Supply Franchise Franchising 596

Modern Restaurant Management

MARCH 3, 2025

We were entering the saturated fast-casual burger space and knew we needed to make an impact. Digging deeper, heat maps and dwell times show how guests interact with a space, influencing layout and service flow. One example is Harriet’s Hamburgers in Charlotte, NC, top photo.

Social Media 251

Social Media Email Marketing Customer Experience Loyalty Program 251

Modern Restaurant Management

MAY 18, 2021

The National Restaurant Association’s State of the Industry Report found 46 percent of family-dining and fine-dining restaurants added delivery options between March and December 2020, along with 44 percent of casual-dining and fast-casual restaurants. So what’s next? Will these habits stick?

Delivery 421

Delivery Kitchen Safety Social Media Online Ordering 421

Modern Restaurant Management

JANUARY 15, 2021

This edition of MRM Research Roundup features restaurant industry year-end totals, how restaurant labor is evolving, fast-food brand intimacy and top cities for locavores. Top Fast-Food Brand Intimacy. An Unpopular Year. Doing without is no longer an option.” ” To access the report, click here.

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2021 Fast Casual Fine Dining Point of Sale 423

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. State of Influencer Marketing.

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2020 Influencer Point of Sale Food Safety 481

7 Shifts

NOVEMBER 14, 2024

Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. Let’s say you run a fast-casual restaurant.

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Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

SEPTEMBER 27, 2024

Fast-Casual Fast Growth Rising prices in recent years have evidently been good for someone: Fast-casual restaurants. ” That report finds that, through the first half of 2024, fast-casual restaurants saw visit growth of 3.2 The fast-casual burger chain increased prices by 2.5

Food Truck 251

Food Truck Fast Casual 2024 Food 251

ChowNow

MARCH 27, 2025

Fast-casual spots usually dont have that luxury, so pricing needs to be tighter and more dialled in. Effectively pricing menu items using psychological techniques can significantly influence customer perceptions and sales. Your concept will play a factor in determining your goal food cost percentage.

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Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. 2024 could be a breakout year for fast casual restaurants. Consumers will no longer accept poor-quality food from fast food or fast casual restaurants.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

JULY 2, 2021

This sudden interest in food has led to the rise of social media influencer “foodies” whose star power rivals Food Network hosts. If your restaurant is fast casual and does a lot of business throughout the day (not just at dinner), EDDM might be the best list for you.

Social Media 474

Social Media Point of Sale Email Marketing Consumer Goods 474

EATER

NOVEMBER 10, 2021

That means that Meyer will exert his influence on Panera Bread, a fast-casual restaurant with more than 2,000 locations and a ferocious fanbase for its broccoli and cheddar soup and generally “wholesome” on-the-go options. But in the context of a fast food restaurant, Meyer’s hospitality ethos feels a little murky.

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Hospitality Fast Casual 2006 Food Safety 246

EATER

DECEMBER 1, 2023

Illustration by Bea Hayward Once a luxury reserved for posh dinners, fish roe has become the snack du jour at restaurants across the country — and it’s blurring the lines between casual and formal dining Caviar has gone on a journey over the past few years. At Ladder 4 Wine Bar in Detroit, you can add 28 grams of Kaluga caviar to hash browns.

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Fast Casual Fine Dining 2008 Pricing 322

Modern Restaurant Management

JANUARY 31, 2025

Fast-casual visits overall were down 3.8 Strong consumer interest in prepared foods, commissary and beverage options has led convenience stores, often referred to as c-stores, to compete much more aggressively with quick service restaurants and fast-food chains. More and more people are searching for fast, ready-to-eat meals.

Marketing 221

Marketing Loyalty Program 2025 2024 221

Modern Restaurant Management

MAY 31, 2024

Casual Dining Preferences Market Force Information unveiled a survey on casual dining preferences across the United States highlighting shifting trends influenced by economic factors and evolving consumer tastes. Read the full Summer Employment Forecast, which includes a state-by-state forecast of summer jobs, here.

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Online Ordering Ordering Hiring 2024 391

Modern Restaurant Management

DECEMBER 3, 2021

To have the ability to name something is power, and to proliferate that name widely is influence.” Other restaurants intentionally forgo explanations: the menu at Chinese fast-casual chain Junzi lists ingredients like furu without explanation. Include photos or illustrations.

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Menu Fast Casual Food Order Bar 547

Modern Restaurant Management

DECEMBER 21, 2022

World Dining : We are seeing that the interest in new, diverse and intriguing cooking styles and ingredients continues to grow, and in 2023, I expect to see more muti-cultural influences and creative fusions in restaurant menus. " – Jocelyn Taylor, Director of Client Partnerships – Restaurants, VDX.tv. "In

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

JANUARY 9, 2020

parent company of fast-casual restaurant chain The Habit Burger Grill, for approximately $375 million in a cash transaction. “As a fast-casual concept with strong unit economics, The Habit Burger Grill is a fantastic addition to the Yum! Beefing Up with Habit Acquisition. Brands, Inc. and internationally.

Fast Casual 282

Fast Casual Customer Service Online Ordering Employee Relations 282

ChowNow

JANUARY 23, 2025

Often, instead of full courses, the supporting role of the food will come in the form of smaller dishes, sometimes just as one bite so guests dont get too full too fast. Plus, the casual vibe and camaraderie make it a go-to night for fun and relaxation. Each dish will compliment the flavor profiles of the beer or wine.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

EATER

OCTOBER 26, 2023

In the last decade, tourist-oriented restaurants, cheesy cafes, and fast food have moved into the town’s Chinese Portuguese shophouses. But mixed in with these are decades-old noodle stalls, casual curry shacks, legendary restaurants, and bustling markets — most of which can be reached on foot, a rarity in Thailand.

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Seasonal Menu Hotels Back of House Front of House 322

EATER

FEBRUARY 28, 2023

West African cuisines more broadly are also having a moment in different forms, from fast casual to the fine dining experiences chefs like Balogun advance, throughout American cities. Teranga’s more casual format — and that it took three years to open in the U.S.

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Fine Dining Fast Casual Dine-in Presentation 335

7 Shifts

APRIL 13, 2021

weather or a larger than average party size will influence any small adjustments based on the data. Canyons is currently working on franchising to bring Canyons’ friendly brand of fresh, fast-casual burgers, shakes, and salads to a town near you. They're almost spot-on…” says Crumpton. Things like great (or bad!)

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Front of House Point of Sale Back of House Franchise 370

Modern Restaurant Management

JUNE 12, 2020

His previous experience also includes acting as CFO and controller for numerous hospitality and fast casual brands such as Rubio’s, Carl’s Jr., Fast casual restaurants continue to outpace industry growth and we see a great deal of opportunity for business owners in this urban market.” and Del Taco.

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Franchise Franchising Food Safety Kitchen Safety 420

Modern Restaurant Management

JUNE 1, 2020

The study, which focuses on fast food and fast casual restaurants, compares pre- and post-crisis trends and topics such as delivery preferences (including 3rd party platforms) based on consumer segments, deep dives into consumer segments that value different order and pick up channels, and willingness-to-pay both in-store and for delivery.

2020 324

2020 Food Safety Online Ordering Point of Sale 324

The Rail

DECEMBER 2, 2024

By Kateryna Reshetilo, Contributor Are you a restaurant owner looking for ways to keep up with the fast-changing demands of your customers? Are you serving fine dining patrons seeking a premium experience, casual diners looking for convenience, or a mix of both? If so, you’re not alone.

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Delivery Food Loyalty Program Food Order 147