Modern Restaurant Management

MARCH 11, 2022

In particular, supply chain disruptions and staffing shortages – whether due to resignations or illness – are forcing quick service and fast casual restaurants to adapt quickly to changing conditions. Former competitors are now part of the same umbrella company. Brands are also dipping their toes into the metaverse.

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2022 Marketing Fast Casual Mobile Ordering 208

Indoor Media

SEPTEMBER 26, 2017

You know you need restaurant promotions to bring in new customers, but when you’re a fast-casual restaurant owner, this is often at the bottom of a very long to-do list, especially if you’re just starting out. Check out these tips to avoid these advertising mistakes we’ve seen fast-casual restaurants make over the years.

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Fast Casual Advertising Casual Social Media 78

Modern Restaurant Management

JULY 13, 2021

As a result, quick-service and fast-casual restaurants are increasingly harnessing big data and automation to give their customers what they want before an order comes out of their mouth – or their brand’s app. But what if you aren’t the fast-food giants of the world? Hold the pickles but double-up on mayo.

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Loyalty Program Fast Casual Customer Experience Customer Service 212

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. To capture their attention and loyalty, businesses, including restaurants, must prioritise easy access and convenience. Nothing is fraud proof.

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2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust.

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2021 Coupons Loyalty Program Fast Casual 196

Restaurant365

FEBRUARY 25, 2020

Fast Casual Restaurants. Fast casual restaurants, also known as fast food or quick service restaurants, involve ordering at a counter or doing some level of self-service. Although factors like franchise affiliation may affect profit margins, fast casual restaurants typically have an average profit margin of 6-9%.

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Loyalty Program Point of Sale Fast Casual Online Ordering 183

Modern Restaurant Management

JUNE 3, 2021

In addition to the emergence of indoor dining, it explores rising competition between fast food and fast casual restaurant brands with COVID restrictions loosening. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers. . Fast food reigns supreme.

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2021 Fast Casual Mobile Ordering Guest Recovery 189

Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. Targeted loyalty benefits focused on access and exclusivity are essential tools to drive cost-effective guest engagement. Exclusivity can apply to more than just menu items.

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Modern Restaurant Management

MAY 13, 2024

But two non-negotiables have remained strong for diners: convenience and loyalty. Loyalty Reigns Supreme Although consumers may be more selective on where and when they dine out, they still want to frequent their favorite restaurants and access any deals possible. They also want convenience and frictionless digital experiences.

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Pricing Loyalty Program Mobile Ordering Customer Service 197

7 Shifts

OCTOBER 31, 2022

Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) US Chamber: 64 Grants, Loans and Programs to Benefit Your Small Business. What type of restaurant are you looking to open? you'll use, and what makes your new business special.

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Point of Sale Back of House Document Download 397

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. There’s no disputing that the past year has been extremely hard on the restaurant industry overall.

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Fast Casual Food Safety Loyalty Program Customer Experience 164

Focus POS

DECEMBER 11, 2019

Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. In doing so, the opportunity to fast upsell and cross promote increases with all the menu options at their fingertips. Loyalty Perks.

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Customer Experience 2020 Loyalty Program Fast Casual 136

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.

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2023 Loyalty Program Fast Casual Customer Experience 167

Modern Restaurant Management

JUNE 18, 2020

Recognizing this shift, Freshii , a fast-casual franchise with hundreds of locations globally, created a corporate partnership that enables companies to offer meal kits and market baskets at a discount to their employees. and grocery boxes delivered directly to home offices.

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Supplies Innovation Food Supply Loyalty Program 189

SpotOn

DECEMBER 27, 2024

Loyalty programs offer a rare win-win for restaurant operators and guests alike. 💡 According to the National Restaurant Association , 96% of restaurantgoers say that loyalty programs are a way to earn more "bang for their buck." Like most facets of the industry, restaurant loyalty is easier said than done.

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Loyalty Program Point of Sale Online Ordering Fast Casual 52

Modern Restaurant Management

MAY 24, 2022

This payment method makes it easy for customers to pay for their meals instantly while helping the restaurants attract a larger audience and build a strong loyalty base. They also provide customers the facility to save and store discount coupons and loyalty gift cards for future transactions.

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Marketing Loyalty Program Fast Casual Coupons 203

Modern Restaurant Management

JUNE 24, 2020

Take the casual-dining chain, TGI Fridays, for example. The best thing to do is find online ordering software that is easy to set up, fast to get started with and doesn’t cost a lot of money. Updated restaurant technology is the key to being a modern, successful establishment.

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Online Ordering Ordering Coupons Social Media 231

Modern Restaurant Management

JANUARY 13, 2021

QSRs and fast casuals are right to innovate and add to the drive-thru lane, but the investment is only as good as the execution, according to consumers. Consider these additional stats: 88 percent of families report visiting the drive-thru in the past two months. 85 percent of millennials and Gen Zers have, too.

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2021 Consumer Goods Fast Casual Loyalty Program 195

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth. Emotional Connection and Loyalty.

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2020 Point of Sale Fast Casual Online Ordering 196

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. In 2025, we anticipate more restaurant brands will develop their own white-labeled digital wallets in partnership with companies like Ansa to provide customers easy-to-use payments with the added benefit of personalized loyalty incentives.

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2025 Loyalty Program Social Media Fast Casual 167

Modern Restaurant Management

MAY 24, 2022

This payment method makes it easy for customers to pay for their meals instantly while helping the restaurants attract a larger audience and build a strong loyalty base. They also provide customers the facility to save and store discount coupons and loyalty gift cards for future transactions.

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Marketing Loyalty Program Fast Casual Coupons 179

Modern Restaurant Management

JUNE 15, 2021

All these markets are in areas where restaurant restrictions had been eased or lifted as of May, and fast casual chain customer transactions grew. Most fast casual chains, which relied more heavily on dine-in and didn't have drive-thru operations, were not. Seamless — Best Rewards Program.

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2021 Fast Casual Online Ordering Consumer Goods 197

Modern Restaurant Management

DECEMBER 28, 2020

With technology at the forefront of restaurant operations, we think there will be an increase in branded mobile apps along with a rise in loyalty programs. According to research from Technomic , 40 percent of Americans took advantage of takeout and curbside delivery (at both fast casual and dine-in) during the pandemic.

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2021 Mobile Ordering Kitchen Safety Loyalty Program 230

Modern Restaurant Management

APRIL 2, 2020

With the simplification of removing cash, restaurant owners are able to prioritize fast transactions at the point-of-sale, which can be especially important for QSR and fast-casual concepts. Sweetgreen reported the ability to process as many as 15 percent more sales an hour thanks to its cashless payment system.

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Cash Management Mobile Ordering Fast Casual Point of Sale 169

Modern Restaurant Management

DECEMBER 16, 2021

Research has long suggested service with a smile reinforces the relationship between restaurant and customer, increasing tips and loyalty. Personalization has even been deemed the holy grail for restaurants, especially since customer loyalty can help increase sales. A simple facial expression can elevate the customer experience.

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2022 Hospitality Loyalty Program Point of Sale 189

Modern Restaurant Management

FEBRUARY 18, 2020

In the short term, it’s QSR that will experience labor improvement, then fast-casual. We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Reduce theft.

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Mobile Ordering Front of House Customer Service Customer Experience 215

Modern Restaurant Management

DECEMBER 30, 2024

Platforms that consolidate key functions—such as sales, employee management, rewards programs and operations—into one streamlined system are crucial for enhancing operational efficiency across the QSR sector. QSR and fast-casual franchises continue to drive the expansion of the franchising sector.

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Loyalty Program 2025 Franchise Franchising 100

Modern Restaurant Management

JANUARY 2, 2024

On Menu Ingredients We predict the rise of “bougie” ingredients like caviar, lobster and truffle popping up at restaurants at more affordable prices and in more casual settings like fast casuals and QSRs. Franchise operators are also stepping in for their franchisees. Golden Corral is one.

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2024 Fast Casual Food Safety Insurance 197

Modern Restaurant Management

DECEMBER 21, 2022

Expand Customer Loyalty : This year, many restaurants didn’t necessarily see a drop in topline sales, but instead suffered drops in visit frequency. In 2023, companies should lean into growing brand loyalty and engaging more deeply with existing customers even more as they look to offset drops in visit frequency in the category.

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2023 Loyalty Program Mobile Ordering Customer Experience 197

Lavu

NOVEMBER 17, 2023

Fast- Food Restaurants Fast food chains are known for their speedy service, affordable prices, and convenient locations. Aggressive marketing with loyalty programs and limited-time offers drives customer traffic and increases sales. However, they often face low profit margins due to high operational expenses.

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Fast Casual Fine Dining Food Truck Loyalty Program 138

Foodable

AUGUST 19, 2020

The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurateurs who work in one of the fastest-growing segments of the restaurant industry. Barron and Malinowski explore building a customer database and cultivating consumer loyalty during COVID-19.

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Loyalty Program Fast Casual 2011 2014 94

Modern Restaurant Management

DECEMBER 19, 2024

When customers can pay quickly and without friction, it enhances their experience and shortens wait times, leading to improved customer satisfaction—particularly in fast-casual settings where speed is essential. According to Statista , the global online food delivery market size was valued at $151.5

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2025 Loyalty Program Mobile Ordering Online Ordering 100

7 Shifts

JANUARY 7, 2021

Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is. Whereas takeouts could create fast-paced and mouth-watering videos of the burger-making process. Loyalty programs Who doesn’t love free stuff? Your mission statement is the ‘why’ of your restaurant.

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Marketing 2021 SEO Loyalty Program 195

Modern Restaurant Management

DECEMBER 4, 2020

Additionally, the results indicate that the negative effect of COVID-19 was smaller for fast-food restaurants compared to full-service establishments. If there is a specific type of business that could benefit during the remainder of 2020, it could be the fast food industry. percent demand decline. Beauty care, SPA, and fitness center.

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Loyalty Program Online Ordering Fast Casual Consumer Goods 145

Modern Restaurant Management

MAY 28, 2021

The Ellises also won three other awards including the Top Quarters for Kids fundraiser, Clean Juice’s charitable program helping underprivileged children get access and education about organic eating. IHOP® unveiled the latest plans to launch a pilot of its new fast-casual concept, flip’d by IHOP (flip’d).

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Franchise Franchising Fast Casual Loyalty Program 189

Modern Restaurant Management

JANUARY 12, 2023

Not everyone shows up, but for the majority who do, that's where our culture of trust, loyalty, and fun are built and solidified." According to the Auguste Escoffier School of Culinary Art , fast-casual eateries and fine-dining restaurants average between 10 and 40 employees. Make them feel special.

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Transportation Loyalty Program Fast Casual Fine Dining 199

Modern Restaurant Management

MAY 5, 2022

After announcing the partnership, the company ran a pilot program in outlets in Denver this month. Piya has no confirmed locations, but it will have a private omakase dining room and a fast-casual area where NFT holders can access exclusive events. Innovative Loyalty Schemes. Enhancing customer experience.

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Serving Loyalty Program Food Supply Point of Sale 189