Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. percent) and fine dining restaurants (19.9 percent) than they do in casual restaurants (16.5

Fast Casual 493

Fast Casual Fine Dining Employee Relations Customer Service 493

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. The more you can integrate the better.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

FEBRUARY 24, 2025

Independent restaurants are at a pivotal moment, as the industry confronts multiple challenges including inflation, cost volatility, and extreme weather and adapts to an increasingly complex operating environment, according to the findings of the The James Beard Foundation® (JBF) 2025 Independent Restaurant Industry Report.

2024 251

2024 2025 2023 Loyalty Program 251

Modern Restaurant Management

APRIL 9, 2020

In the hypercompetitive food and beverage industry, restaurant operators are often subjected to a number of daunting challenges. From large-scale chains to family-run businesses, tight financial margins are age-old challenges restaurant operators must address, and this was no exception for Tender Greens.

Innovation 469

Innovation Management Management Fine Dining 469

Modern Restaurant Management

APRIL 9, 2024

In fact, 45 percent of restaurant operators expect competition to be more intense than last year. With that in mind, here’s a look at some of the moves restaurants are making to delight consumers and modernize operations, powered by technology. Moving to Multichannel Dining Experiences Dining out is… back?

2024 508

2024 Mobile Ordering Front of House Fast Casual 508

Modern Restaurant Management

OCTOBER 16, 2023

With those stats in mind, Causeway Solutions conducted consumer research* on today’s dining trends compared to our research over the past few years. In August 2023, only eight percent of consumers we surveyed say they do not eat out, so dining out is “in” again. 29 percent said they rarely ate at casual restaurants.

Fast Casual 531

Fast Casual Fine Dining 2023 Consumer Goods 531

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list. Is It Worth It?

Certification 221

Certification Fast Casual Front of House Government 221

Modern Restaurant Management

MAY 7, 2021

We’ve been crayon pros for over 30 years, ever since we started partnering with the fast-growing casual dining restaurant chains of the 90s. Read on to learn more about crayons—the unsung heroes of casual dining. How do crayons save the day? Crayons Make Kids-and Parents-Happy.

Fast Casual 493

Fast Casual Fine Dining Casual Consumer Goods 493

Modern Restaurant Management

FEBRUARY 16, 2022

The past few years have been critical for restaurants as owners and operators have had to quickly adapt and modernize alongside the changing climate and consumer demands. Though it can technically fit large groups, it’s also a great option for people who are dining alone. Takeout is Taking Over. Looking to socialize?

Design 558

Design Fine Dining Online Ordering Dine-in 558

7 Shifts

OCTOBER 28, 2024

For dining establishments that rely on in-person traffic, a simple way to track new customers is by asking them directly when they place an order or through digital receipts that prompt a brief survey. Instead of casting a wide net with generic ads, use targeted marketing to reach the people most likely to dine at your restaurant.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

Modern Restaurant Management

JULY 15, 2021

“Pretty much every restaurant from fine dining to fast-casual to QSR has figured out a digital strategy, a delivery strategy, and has had to get really creative to make it to this point,” Canter said. “I’m really impressed with the way restaurants have adapted.

Front of House 493

Front of House Fast Casual Mobile Ordering Fine Dining 493

Modern Restaurant Management

MAY 21, 2024

What do today’s restaurant operators need to manage the challenging sales environment? Remain Price-conscious : Price matters in fast-food and fast-casual restaurants, ranking second among the factors customers consider. Specifically, a coffee break. More specifically, a specialty beverage break.

Beverage 493

Beverage Fast Casual Seasonal Menu Customer Experience 493

7 Shifts

NOVEMBER 14, 2024

Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

FEBRUARY 18, 2020

Although the land, labor, and creativity of farm-to-table sourcing is so exciting and delicious, considerable operational disruption, scheduling, and menu management is still required to make it all a profitable business model. If you think Uber Eats and Grubhub have already had a big impact on the way restaurants operate, just wait.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

EATER

OCTOBER 18, 2023

| John Greim/LightRocket via Getty Images Once shunned by millennials, “uncool” chains are gearing up for a comeback For years, millennials were blamed for the death of the casual chain restaurant. And fast-casual chains , like Chipotle and Panera Bread, have been booming for years, with no signs of slowing in that sector.

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Casual Fast Casual Fine Dining 2021 326

Modern Restaurant Management

OCTOBER 12, 2020

Denny Post, former CEO of Red Robin, says quick service restaurants with existing drive throughs and pizza operators who already had their own delivery systems have done well in the pandemic. Those who struggle the most are the polished casual and fine dining restaurants who thrived on the in-person guest experience they delivered.

Customer Experience 539

Customer Experience Mobile Ordering Fine Dining Innovation 539

Modern Restaurant Management

DECEMBER 16, 2021

Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Rely on Technology to Increase Operational Efficiency.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

FEBRUARY 7, 2023

Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

DECEMBER 22, 2022

The results also show that, more than ever, chefs have to be nimble with every aspect of their operations. The results also show that, more than ever, chefs have to be nimble with every aspect of their operations. Patience and grace go a long way right now, when dining out. . Is it based on food costs/supply challenges? .

Food Supply 473

Food Supply 2023 Fine Dining Fast Casual 473

Modern Restaurant Management

MAY 24, 2022

With increasing restrictions on public movement and offline retail operations, the growing demand for online shopping amid the COVID-19 pandemic is propelling global mobile wallet industry growth. Mobile wallet providers offer attractive discounts and cashback to encourage maximum transaction through this digital payment system.

Marketing 508

Marketing Loyalty Program Fast Casual Coupons 508

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. On top of that, nearly half of all restaurants offered delivery services during the pandemic.

Online Ordering 472

Online Ordering Point of Sale Management Management 472

Modern Restaurant Management

JANUARY 31, 2025

Connecting with the consumer through loyalty programs and better customer data is a key focus for operators – more than seven in ten restaurant leaders (71 percent) are planning to increase investment in their loyalty or reward programs to keep customers close over the next 12 months. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2025 2024 221

Modern Restaurant Management

MARCH 25, 2021

However, since many restaurant operators didn’t understand QR codes, they failed to implement them correctly or didn’t properly advertise them, so the trend quickly died. By delivering on customers’ expectations for this type of technology, operators are able to offer the best-possible customer experience (CX).

Customer Experience 493

Customer Experience Customer Service Point of Sale Fast Casual 493

Modern Restaurant Management

FEBRUARY 13, 2025

This Valentine's Day edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining and gifting trends including the importance of experience. Restaurants saw 41 percent more transactions The busiest dining hour? However: 41 percent said they planned to dine at home instead of dining out.

2024 221

2024 Fine Dining Book Reservations 221

Modern Restaurant Management

MARCH 16, 2021

What issues have affected the industry over the last five years in the topics of marketing, design, operations, law, finance, technology and equipment? Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual.

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Fast Casual Front of House Fine Dining Mobile Ordering 390

Modern Restaurant Management

OCTOBER 11, 2021

Whether you’re serving gourmet food in a fine dining establishment or flipping burgers next to the local university, there’s going to be an audience that works best for your business. Or are you a fine dining restaurant located on a wealthier side of town? What is Niche Marketing? Are you located in a mall?

Marketing 492

Marketing Food Truck Fine Dining Fast Casual 492

7 Shifts

OCTOBER 12, 2022

Full-service restaurant, fine dining. Cafes, breweries, some full service restaurants, casual restaurants. Casual restaurants, fast food, quick service. Fast casual, cafes, breweries, Percentage of sales. Full service restaurants, casual restaurants. Possibility of an uneven tip out and wage gaps.

Tip Distribution 365

Tip Distribution FOH Fast Casual BOH 365

Modern Restaurant Management

SEPTEMBER 11, 2020

Conducted in partnership with Teneo via online surveys between June 22 and July 2 in Florida, Washington and New York, the results offer insight into how the pandemic has impacted restaurants, how operators have adapted and what will bring diners back through their doors. COVID-19 Impact on Restaurants.

Fast Casual 507

Fast Casual Fine Dining Innovation Employee Relations 507

SpotOn

JULY 22, 2024

Full service restaurant concepts fall into two broad categories: casual dining and fine dining. Casual and fine dining restaurants offer different menus and experiences to guests and require different expertise and operational knowledge for success.

Fine Dining 98

Fine Dining Casual Fast Casual Dine-in 98

Modern Restaurant Management

MAY 11, 2020

Restaurateurs are being creative about managing their medium- to long-term operations as a cautious public return. Senior Director of Communications at Upserve Amber van Moessner spoke about take-out operations being useful for some restaurants in the longer term. Partnering a Fine Dining Experience with a Take-Out Option.

Fine Dining 470

Fine Dining Online Ordering Dine-in Take-out 470

Modern Restaurant Management

SEPTEMBER 3, 2020

The normalcy of customers coming in the doors for a night of dining or even a casual lunch feels like a vision of the distant past. Many establishments began getting the necessary authorizations and permits to use, or increase the use of, their sidewalks, courtyards, and in some cases even parking areas, as outdoor dining space.

Fine Dining 502

Fine Dining Restaurant Law Food Truck Outdoor 502

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

MAY 24, 2022

With increasing restrictions on public movement and offline retail operations, the growing demand for online shopping amid the COVID-19 pandemic is propelling global mobile wallet industry growth. Mobile wallet providers offer attractive discounts and cashback to encourage maximum transaction through this digital payment system.

Marketing 449

Marketing Loyalty Program Fast Casual Coupons 449

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. While many cracked the code, some are still adapting. So what’s next?

Delivery 421

Delivery Kitchen Safety Social Media Online Ordering 421

Modern Restaurant Management

JANUARY 15, 2021

Full-service restaurant chains, which primarily rely on dine-in customers and had few if any off-premises services when the dine-in restrictions went into effect, bore the brunt of the transaction declines throughout the pandemic. 37 percent of restaurants report outdoor dining as their biggest revenue driver during COVID-19.

2021 423

2021 Fast Casual Fine Dining Point of Sale 423

SpotOn

DECEMBER 11, 2024

Fast casual restaurants are popping up faster than you can say "build your own grain bowl." " They're somewhere between a full-service casual dining restaurant and a quick-service restaurant or fast food chain. Looking for tips on starting your fast casual restaurant?

Fast Casual 52

Fast Casual Casual Loyalty Program Online Ordering 52

Modern Restaurant Management

JANUARY 12, 2023

It’s January, which means restaurant operators and managers have been juggling busy holiday crowds for breakfast, lunch and dinner while also planning the employee party that typically occurs this month. With that in mind, here are seven do’s and don’ts for restaurant operators to show how much they value their team.

Transportation 498

Transportation Loyalty Program Fast Casual Fine Dining 498