Modern Restaurant Management

FEBRUARY 7, 2025

Sixty-one percent of delivery customers, 54 percent of quickservice patrons, and 41 percent of tableservice diners indicate that being part of a rewards program influences their dining choices. This is especially important to 90 percent of fine dining operators and 87 percent of casual dining operators.

Definition 282

Definition 2025 Loyalty Program Fine Dining 282

Modern Restaurant Management

FEBRUARY 18, 2020

Marketing trends, mobile data insights show that Gen Z has a considerable appetite for restaurants, clean eating, fast-casual, and exciting twists on healthy dining options. Insights from Gen Z data and behavior show that marketing opportunities for this group are far more influencer-driven than Millennials.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

Modern Restaurant Management

OCTOBER 16, 2023

For casual dining habits at restaurants like Olive Garden: 56 percent said they ate at casual restaurants frequently or occasionally. 29 percent said they rarely ate at casual restaurants. More likely to occasionally eat at casual restaurants. When we asked about fast food: 29 percent said they eat fast food frequently.

Fast Casual 531

Fast Casual Fine Dining 2023 Consumer Goods 531

ChowNow

APRIL 11, 2025

They influence dining decisions, impact how and where your restaurant shows up online, and play a huge role in how your brand is perceived by people who havent placed an order yet. Local media outlets, food bloggers, and influencers often use review platforms to scout out new places to feature.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

Modern Restaurant Management

OCTOBER 16, 2020

In contrast, if a vegan pop-up shop wants to evoke casual, light-hearted energy, it may feature pastel tones. Or, modern font typology can influence feelings of power, confidence, and style. Not only can color transform customers' moods and views of the restaurant overall, but it's also a great way to maximize interior design.

Consumer Goods 520

Consumer Goods Social Media Influencer Seasonal Menu 520

Modern Restaurant Management

FEBRUARY 25, 2022

It needs to be visible to casual browsers who simply won’t take the time to download information that should be easily accessible. The Influencer Question. The rise of the “influencer” has seen a lot of criticism. Instead, look at macro-influencers. That needs to go. Restaurant Marketing in 2022.

2022 531

2022 Marketing Email Marketing Social Media 531

EATER

MARCH 20, 2025

Erling Wu-Bower, chef partner at Maxwells Trading in Chicago, describes his food as city food by city kids, a swirl of influences and fun that shouldnt resemble any sort of European tradition. Okay, so his menu still has Beginnings, which he says are more casual bites meant to be eaten with your hands and with a cocktail.

Food Order 306

Food Order Casual Menu 2023 306

EATER

FEBRUARY 18, 2025

To say Sri Lanka has one cuisine ignores its deep culinary influences and strengths. The British also brought down South Indian laborers to work the plantations, and their descendants now form the Malaiyaha Tamil community in tea towns like Nuwara Eliya, where theres a strong South Indian influence at vegetarian-only restaurants.

Hotels 287

Hotels Seasonal Menu Back of House Small Business 287

Modern Restaurant Management

FEBRUARY 24, 2025

The research stems from in-person chef interviews and a nationwide survey of more than 400 restaurant owners and operators spanning 47 states with respondents ranging from fine dining establishments to fast-casual venues, breweries, and caterers. "This Revenue growth in 2024 was largely driven by menu price adjustments.

2024 251

2024 2025 2023 Loyalty Program 251

Modern Restaurant Management

MARCH 18, 2024

Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences. Chef driven fast casual restaurants feed consumers’ desires for high quality menu items delivered quickly and on the go.

2024 474

2024 Food Truck Fast Casual Consumer Goods 474

Modern Restaurant Management

SEPTEMBER 30, 2024

At the same time, QSRs and fast casual establishments are turning to technology to improve operations and customer interactions as they continue to increase output. Better Order Accuracy Equals More Satisfied Customers If a customer has a good experience at a restaurant, it will influence their decision to return.

2025 450

2025 Fast Casual Food Customer Experience 450

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. State of Influencer Marketing.

2020 481

2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

JANUARY 2, 2024

The data collected will help create future strategies to identify customer preferences influencing a company's sales and marketing strategies. We predict the rise of 'bougie' ingredients like caviar, lobster and truffle popping up at restaurants at more affordable prices and in more casual settings like fast casuals and QSRs.

2024 493

2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

FEBRUARY 18, 2020

In the short term, it’s QSR that will experience labor improvement, then fast-casual. Times have certainly changed for the everyday restaurant owner as hyper-connectivity and busy lifestyles continue to influence consumer behavior and where society eats. Restaurants will become increasingly casual.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

ChowNow

MARCH 21, 2025

Key customer factors that influence dining preferences, from demographics to behavior. Demographics help you define the basic characteristics of your target diners, giving you insight into who they are, what they can afford, and how their lifestyle influences their dining choices. Lets get started and find your target audience.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

JANUARY 13, 2021

QSRs and fast casuals are right to innovate and add to the drive-thru lane, but the investment is only as good as the execution, according to consumers. 78 percent never or rarely change their order based on the suggestions made by the drive-thru operator, yet 61 percent are influenced by menu boards.

2021 488

2021 Consumer Goods Fast Casual Loyalty Program 488

Culinary Cues

AUGUST 19, 2023

PART ONE: An Immigrant Nation Melting Pot: America was the land of opportunity and tens of thousands came to our shores, through Ellis Island, and stood at the gates of New York ready to become American and bring their ethnic influence the country’s profile.

Hotels 415

Hotels Influencer Compost Recycling 415

Modern Restaurant Management

FEBRUARY 13, 2025

When asked more specifically what type of restaurant they plan to visit for Valentine’s Day, nearly half of respondents indicated they would visit a casual restaurant, followed by fine dining establishments (35 percent). However: 41 percent said they planned to dine at home instead of dining out.

2024 221

2024 Fine Dining Book Reservations 221

Modern Restaurant Management

APRIL 17, 2020

A quick scroll through your Instagram or Facebook feed and you’re sure to find both influencers and people you know standing in front of beautiful backdrops. Whether on an interior wall, ceiling, floor or on the restaurant’s exterior, murals make a great backdrop for social media check-ins and geotagging when guests arrive.

Marketing 438

Marketing Social Media Fine Dining Customer Experience 438

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

ChowNow

APRIL 25, 2025

Thats the real power of successful restaurant brandingit influences what people expect, how much theyre willing to pay, and whether or not theyll tell their friends about it. Are you casual and playful? Ask yourself: Why does my restaurant exist beyond serving great food? Think of it as your restaurants personality in words.

Mobile Ordering 195

Mobile Ordering Social Media Email Marketing Customer Experience 195

ChowNow

JANUARY 23, 2025

Personalize the Customer Experience Dale Carnegie, author of How to Win Friends and Influence People , once said: A persons name is, to that person, the sweetest, most important sound in any language. Servers or managers can casually inquire, How was everything today? or Is there anything we can do better?

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

AUGUST 31, 2020

Its influence has created challenges, restructured social settings, and redefined meanings of common words and phrases. COVID-19 has indelibly changed every aspect of our lives.

Food 596

Food Food Supply Franchising Franchise 596

Modern Restaurant Management

MARCH 3, 2025

We were entering the saturated fast-casual burger space and knew we needed to make an impact. Digging deeper, heat maps and dwell times show how guests interact with a space, influencing layout and service flow. One example is Harriet’s Hamburgers in Charlotte, NC, top photo.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

MAY 18, 2021

The National Restaurant Association’s State of the Industry Report found 46 percent of family-dining and fine-dining restaurants added delivery options between March and December 2020, along with 44 percent of casual-dining and fast-casual restaurants. So what’s next? Will these habits stick?

Delivery 421

Delivery Kitchen Safety Social Media Online Ordering 421

ChowNow

APRIL 25, 2025

Youre not at the mercy of an algorithm or fighting to get seen between cat videos and influencer dance trends. You can also train staff to mention sign-ups casually during checkout. Because a restaurant email list is an owned audience, meaning youre not renting space on someone elses platform.

Email Marketing 195

Email Marketing Marketing Loyalty Program Online Ordering 195

Modern Restaurant Management

SEPTEMBER 21, 2023

When people search online to find a local business, they're usually ready to make a purchase and are more likely to become customers than those casually browsing the web or social media platforms. Reviews can affect your business's ranking on Google search results and influence customers' purchasing decisions.

SEO 507

SEO Website Management Email Marketing Online Ordering 507

Modern Restaurant Management

MARCH 8, 2023

If they take the risk of stepping outside their homes, diners look for more than casual, throw-away experiences. Restaurateurs don’t all have the skill set for social media; they’re not trained marketers, photographers, or influencers. Making a dining experience Instagrammable is an elusive task.

Social Media 450

Social Media Customer Experience Website Management Customer Service 450

EATER

MAY 31, 2024

Groups of friends, cousins extending a birthday celebration, and solo diners matched the restaurant’s beach-casual vibe with relaxed clothing, statement accessories, and pops of color worthy of the season’s first 80-degree day. How did the restaurant influence what you decided to wear? I’m either super casual or all the way dressy.

Casual 310

Casual Merchandise Back of House Outdoor 310

EATER

DECEMBER 1, 2023

Illustration by Bea Hayward Once a luxury reserved for posh dinners, fish roe has become the snack du jour at restaurants across the country — and it’s blurring the lines between casual and formal dining Caviar has gone on a journey over the past few years. At Ladder 4 Wine Bar in Detroit, you can add 28 grams of Kaluga caviar to hash browns.

Fast Casual 322

Fast Casual Fine Dining 2008 Pricing 322

Modern Restaurant Management

APRIL 26, 2024

“Immediately after the event the team meets to gather feedback and create a recap,” Kurt Pahlitzsch, Vice President of Casual Dining at Doherty Enterprises, franchisee of Chevys, told Modern Restaurant Management (MRM) magazine.

Social Media 294

Social Media Food Supply Events Entertainment 294

Modern Restaurant Management

JULY 2, 2021

This sudden interest in food has led to the rise of social media influencer “foodies” whose star power rivals Food Network hosts. If your restaurant is fast casual and does a lot of business throughout the day (not just at dinner), EDDM might be the best list for you. Of all participants surveyed, around one-fifth (20.5

Social Media 474

Social Media Point of Sale Email Marketing Consumer Goods 474

EATER

OCTOBER 26, 2023

But mixed in with these are decades-old noodle stalls, casual curry shacks, legendary restaurants, and bustling markets — most of which can be reached on foot, a rarity in Thailand. The casual, almost rural atmosphere, low prices, and solid cooking may make you want to come back every day. A vendor at Cham-Cha Market, Phuket Town.

Seasonal Menu 322

Seasonal Menu Hotels Back of House Front of House 322

Modern Restaurant Management

APRIL 1, 2020

A Gallup study of casual dining customers found that those who are fully engaged with a restaurant make 56 percent more visits per month than actively disengaged customers.

Guest Recovery 414

Guest Recovery Customer Experience Social Media Food Order 414

Modern Restaurant Management

DECEMBER 21, 2022

Restaurateurs may very well look to expand beyond the typical pop up, food truck, festival or off-premises event to more interesting, intimate venues like social influencer kitchens, dining rooms and gardens. Fast casual will continue to shine as it has since the pandemic generating the highest asking prices in the marketplace.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

7 Shifts

NOVEMBER 14, 2024

Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. Let’s say you run a fast-casual restaurant.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

MAY 31, 2024

Casual Dining Preferences Market Force Information unveiled a survey on casual dining preferences across the United States highlighting shifting trends influenced by economic factors and evolving consumer tastes. Read the full Summer Employment Forecast, which includes a state-by-state forecast of summer jobs, here.

Online Ordering 391

Online Ordering Ordering Hiring 2024 391