Modern Restaurant Management

MARCH 31, 2021

If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Restaurants can continue to foster the aura of personal service and exclusivity by using online booking services and offering phone reservations.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

FEBRUARY 17, 2023

By restaurant category: 50 percent reported using quick-service restaurants “more” or “much more” 36 percent increased visits to full-service restaurants 39 percent increased visits to casual eateries 39 percent increased visits to breakfast restaurants So who are these frequent users? Lean on technology.

Loyalty Program 470

Loyalty Program Mobile Ordering Customer Service Online Ordering 470

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

7 Shifts

OCTOBER 21, 2021

Here are a few examples of restaurants with names that ooze concept: Parm: Casual Italian, known for their Chicken Parm Sandwiches. Umami Burger : Casual burger spot with an empaths on flavor. The way your menu is presented should also reflect your concept. Menu design. Restaurant Concepts & Ideas. Virtual Restaurants.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

7 Shifts

OCTOBER 1, 2024

Key restaurant customer experience aspects From the moment potential diners find your restaurant online to the quality of service they receive, every touchpoint matters. Presentation also matters. Clear descriptions and appealing photos help customers make informed choices and anticipate the flavors and presentation of their meals.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

SEPTEMBER 21, 2021

According to Technavio , innovation and customization are the main growth drivers in the fast-casual restaurant category in the United States. From an operational standpoint, customization can be challenging – especially with digital orders. One team member assembles the order. How do you juggle the inevitable mix-ups?

Dietary Restrictions 472

Dietary Restrictions Online Ordering Customer Experience Fast Casual 472

ChowNow

MARCH 27, 2025

Fast-casual spots usually dont have that luxury, so pricing needs to be tighter and more dialled in. One way to offset costs and give you more breathing room for pricing is by encouraging guests to place orders through direct website ordering. Your concept will play a factor in determining your goal food cost percentage.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

DECEMBER 31, 2024

At present, 58 percent of respondents said they provide one to two hours of training per week, with most of it, 45 percent, happening shoulder-to-shoulder and another 21 percent on digital platforms. 2024 Delivered Report Grubhub released its annual 2024 Delivered Report, offering a deep dive into consumer ordering trends and behaviors.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

JANUARY 31, 2025

This reflects the positive impact loyalty programs have on driving revenue, with 83 percent of restaurant leaders saying their loyalty program successfully drives up order or basket size, as well as repeat visits (82 percent) and return on investment (78 percent). Fast-casual visits overall were down 3.8 percent in December and 11.3

Marketing 221

Marketing Loyalty Program 2025 2024 221

Modern Restaurant Management

MAY 1, 2020

In Taiwan and South Korea, where restaurant dining rooms remained open during the pandemic, frequent users actually reported ordering more takeout and delivery. dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual. Singapore recognized a similar increase.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

FEBRUARY 17, 2021

Although mandated dine-in restrictions have held back all restaurant segments, particularly full service, consumer demand for restaurant meals and the ability to serve the demand with a host of off-premises services, like digital ordering, delivery, drive-thru, and carry-out, are the silver linings that enable the industry to persevere.

2021 474

2021 Mobile Ordering Loyalty Program Download 474

7 Shifts

AUGUST 12, 2020

Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is. What are they ordering? See how they’re branding themselves online and across social media, and what kind of promotions they’re running throughout the week. Your mission statement is the ‘why’ of your restaurant.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. Grubhub launched its latest report, "State of the Plate", looking at trends across the more than half a million orders placed a day. Forecasts: Summer (in ranking order).

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Expect for casual dining, upscale casual and fine dining to have abysmal sales and traffic growth numbers.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Modern Restaurant Management

JUNE 12, 2020

We’re excited about the opportunity this presents for even more entrepreneurs to get involved with Teriyaki Madness as we continue to grow across North America.” His previous experience also includes acting as CFO and controller for numerous hospitality and fast casual brands such as Rubio’s, Carl’s Jr.,

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

Modern Restaurant Management

NOVEMBER 2, 2021

The new restaurants — as well as upgrades to existing locations — will adapt the company’s new, modern, and inviting “Fresh Forward” design and meet the needs of today’s consumer with comfortable guest indoor dining spaces as well as numerous delivery and order ahead options, with a strong digital first strategy.

Franchising 450

Franchising Franchise Leadership Beverage 450

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. QDOBA's New Concept. Holsom by Yogurtland.

Franchising 385

Franchising Franchise Loyalty Program Kitchen Safety 385

Modern Restaurant Management

MAY 28, 2021

The celebration continued with an announcement of nine more award categories presented than the previous year, bringing the total to twenty-one, which are all centered around the brand’s ‘Year of the Guest’ commitment. Upon entering flip’d, visitors can order from a digital kiosk or directly at the counter.

Franchising 474

Franchising Franchise Fast Casual Loyalty Program 474

Modern Restaurant Management

JANUARY 9, 2020

parent company of fast-casual restaurant chain The Habit Burger Grill, for approximately $375 million in a cash transaction. “As a fast-casual concept with strong unit economics, The Habit Burger Grill is a fantastic addition to the Yum! Beefing Up with Habit Acquisition. Brands, Inc. Gibbs, chief executive officer of Yum!

Fast Casual 282

Fast Casual Customer Service Online Ordering Employee Relations 282

Modern Restaurant Management

SEPTEMBER 27, 2024

Fast-Casual Fast Growth Rising prices in recent years have evidently been good for someone: Fast-casual restaurants. It continues: “And with many fast-casual restaurants upping their convenience games with drive-thrus and other innovations , the distinction between the two segments has become increasingly muddied.”

Food Truck 251

Food Truck Fast Casual 2024 Food 251

Modern Restaurant Management

SEPTEMBER 10, 2021

” In order to commit to an effective rollout system-wide, Wing Zone will introduce the new brand at five corporate locations in Las Vegas before implementing at other locations across the country. Ike’s Love & Sandwiches is ranked #12 on Fast Casual’s Movers and Shakers 2021 list.

Franchising 471

Franchising Franchise Food Fast Casual 471

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

FEBRUARY 19, 2020

The drive-thru feature is a first for the fast casual brand, which has previously focused on eat-in cafés and kiosks. “We were always impressed with the quality and affordability of the sandwiches and when the franchise opportunity presented itself, we jumped on it. – and beyond.”

Franchising 305

Franchising Franchise Fast Casual Point of Sale 305

Modern Restaurant Management

MAY 12, 2020

The idea of purchasing Dining Bonds seemed to strike a chord with the public as a way to provide much needed financial support in order to help restaurants stay in business. SevenRooms launched Contactless Order & Pay, streamlining the in-restaurant ordering and payments experience for guests.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

Modern Restaurant Management

JUNE 28, 2024

. “Customers are being forced to make decisions between groceries and restaurants, with full-service restaurant inflation about two times that of groceries in the past year and fast food and fast casual restaurants prices up three times the rate of groceries. Customers are responding favorably to menu changes that offer more variety.

2024 294

2024 Mobile Ordering White Paper Customer Service 294

Modern Restaurant Management

DECEMBER 13, 2019

After nearly three years of proceedings, the General Counsel and McDonald’s USA, LLC presented a series of informal settlement agreements resolving all the alleged unfair labor practices. HOP® Restaurants announced plans to launch Flip’d by IHOP™, a new fast-casual concept in the U.S., Flip’d by IHOP.

Mobile Ordering 251

Mobile Ordering Catering POS Customer Experience 251

Modern Restaurant Management

APRIL 21, 2022

While just a little cool presentation it's using a natural resource as a centerpiece and showstopper. This means we can place smaller orders and trust that the products we receive are always fresh and in season, while also minimizing the carbon impact of shipping. This is for in-store and online, but not third-party delivery.).

Sustainability 450

Sustainability Waste Food Supply Recycling 450

Modern Restaurant Management

OCTOBER 17, 2019

Wahlburgers launched a mobile app featuring user-friendly experiences such as online ordering and access to extended member benefits through its WahlClub, the brand’s loyalty rewards program., Krystal was one of 59 recipients of the 2019 ATD BEST Award presented on October 3 at MGM National Harbor in Oxon Hill, Maryland.

Franchising 193

Franchising Franchise Mobile Ordering Loyalty Program 193

7 Shifts

JUNE 1, 2022

Digital Transformation in Fast Casual and QSR Summit. This two-day workshop's focus is on the continuous pivots that fast casual restaurants and QSRs have had to make during the pandemic. Website: Digital Transformation in Fast Casual and QSR Summit. Topics: Technology, Fast Casual Growth, QSR Industry Trends. When: June.

2022 195

2022 Fast Casual Website Management Workshop 195

Modern Restaurant Management

NOVEMBER 19, 2019

The winning team of chefs will successfully prepare and present a four-course menu, utilizing a mystery basket of 16 fresh, seasonal ingredients, as well as demonstrate a mastery of cooking technique. We want our delivery guests to know that we will provide their meal the way they ordered it and in a safe manner. Card at Capital One.

Delivery 322

Delivery Reservations Customer Experience Retail 322

EATER

JANUARY 18, 2023

Together, the looks at Food House present a corollary to the city center’s staid and touristy and overly moneyed reputation. Phoebe: Well, a friend who’s on our acting course and Chinese recommended it, and so I trusted her because she can speak Chinese to the waiters, and it probably helps us out a little bit with our ordering.

Front of House 246

Front of House Back of House Casual Seasonal Menu 246

Modern Restaurant Management

OCTOBER 16, 2019

” While Ono’s food truck is powered by complex technology, ordering an Ono Blend is simple. Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

The Restaurant Group

SEPTEMBER 16, 2020

Several COVID-19 restaurant industry trends are also apparent, such as an increase in online ordering and a push towards change industry culture, among others. Online Ordering and Delivery Penetration. Online ordering is not a new trend, but the speed at which it has accelerated certainly is.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

7 Shifts

JANUARY 7, 2021

Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is. What are they ordering? See how they’re branding themselves online and across social media, and what kind of promotions they’re running throughout the week. Your mission statement is the ‘why’ of your restaurant.

Marketing 195

Marketing 2021 SEO Loyalty Program 195

7 Shifts

JULY 20, 2024

From introducing your restaurant to fulfilling orders, you can use social media to drive more traffic to your establishment, in-person and digitally. Discover why restaurants must have a social media strategy and 20 effective ways to boost your social presence online. Having a defined brand voice makes it easier to create content.

Social Media 221

Social Media Customer Experience Seasonal Menu Customer Service 221

Restaurant Clicks

APRIL 21, 2021

When dining at Mi Vida, bring a group and order the Sabores de Mexico. A casual Mexican restaurant, seating is limited in their Del Ray location, though more spacious in their Arlington locations. Order Online. A fun and casual restaurant, Guapos is perfect for a night out with friends or even a laid back date night.

Fast Casual 143

Fast Casual Online Ordering Reservations Transportation 143

Restaurant Clicks

OCTOBER 9, 2021

Order Online. Order Online. The setting is festive, but you can also enjoy a casual date as well. Order Online. Feby’s was a great place to stop by and enjoy fine dining with a casual feel. Order Online. The Lobster Parmesan and Calamari are also spectacular.

Back of House 147

Back of House Front of House Fast Casual Online Ordering 147