ChowNow

FEBRUARY 12, 2025

Whether youre an independent operator or part of a small chain, visibility is everything. Now, lets start with the first step every restaurant operator should take when launching a marketing campaignknowing their market inside and out. Even if your food is incredible, youre not operating in a vacuum. Study your competition.

2025 195

2025 Marketing Email Marketing Operations 195

7 Shifts

MAY 31, 2021

That's why restaurateurs rely on restaurant operations. With clearly defined and enforced restaurant operations, restaurants achieve maximum efficiency and profitability. But the term itself is broad enough to impose a simple yet essential question: what exactly is the concept of restaurant operations? Areas of Operation.

Operations 363

Operations Inventory Hiring Customer Service 363

Modern Restaurant Management

FEBRUARY 1, 2022

More than half of restaurant operators said it would be a year or more before businesses conditions return to normal with food, labor, and occupancy costs are expected to remain elevated, and continue to impact restaurant profit margins in 2022, according to the National Restaurant Association's 2022 State of the Restaurant Industry report.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

FEBRUARY 16, 2022

The past few years have been critical for restaurants as owners and operators have had to quickly adapt and modernize alongside the changing climate and consumer demands. While the lines between fine and casual dining become more blurred, one trend that continues to define both styles is the attention to detail. Takeout is Taking Over.

Design 558

Design Fine Dining Online Ordering Dine-in 558

Modern Restaurant Management

JUNE 15, 2021

million diners seated via Yelp* in May 2021 – the highest ever, surpassing pre-pandemic highs. In fact, the number of diners seated via Yelp was up 48 percent in May 2021 compared to May 2019. They saw a similar increase in diners seated in April 2021. Yelp found more than 3.7 In May 2021, total U.S.

2021 493

2021 Fast Casual Online Ordering Consumer Goods 493

Modern Restaurant Management

MARCH 13, 2020

What are some ways restaurant owners and operators can be safe and welcome guests while maintaining social distance? " It’s up to us as restaurant operators to create a welcoming, comforting environment when people are feeling concerned." Considering spreading prep out, either physically or by schedule. "It

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

MARCH 25, 2021

Tech has taken its seat at the table – literally. However, since many restaurant operators didn’t understand QR codes, they failed to implement them correctly or didn’t properly advertise them, so the trend quickly died. The Quintessential QR Comeback. Now, the QR code is known as the comeback kid.

Customer Experience 493

Customer Experience Customer Service Point of Sale Fast Casual 493

Modern Restaurant Management

JULY 31, 2020

No doubt, while several restaurant chains in the quick service space (QSRs) have seen double-digit, same-store sales growth, COVID-19 has provided an additional untimely blow to the casual dining space that cannot transition as nimbly to a takeout-only model. providing and requiring PPE; taking reservations only for seating).

Retail 443

Retail Casual Back of House Consumer Goods 443

Modern Restaurant Management

FEBRUARY 18, 2020

Although the land, labor, and creativity of farm-to-table sourcing is so exciting and delicious, considerable operational disruption, scheduling, and menu management is still required to make it all a profitable business model. If you think Uber Eats and Grubhub have already had a big impact on the way restaurants operate, just wait.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MAY 7, 2020

It’s an example of what Prague’s Manifesto Market is doing as part of its reopening operation. ” McKeon also reiterated some of the “new normal” that restaurants will operate under. The 31-year-old, fast casual, farm-to-table chain was doing well, prior to COVID-19.

Food Safety 511

Food Safety Front of House Back of House Seating 511

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Now brands are trying to balance speed to market and operational readiness.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

SpotOn

DECEMBER 11, 2024

Fast casual restaurants are popping up faster than you can say "build your own grain bowl." " They're somewhere between a full-service casual dining restaurant and a quick-service restaurant or fast food chain. Looking for tips on starting your fast casual restaurant?

Fast Casual 52

Fast Casual Casual Loyalty Program Online Ordering 52

Modern Restaurant Management

OCTOBER 22, 2020

Many have been able to successfully reopen and keep their doors open by quickly innovating and adapting new operating models to serve their customers,” said Justin Norman, Yelp’s vice president of data science. "And more closures are likely, depending on how long this operating environment continues."

2019 495

2019 Food Supply Food Truck Back of House 495

Modern Restaurant Management

JUNE 3, 2021

In addition to the emergence of indoor dining, it explores rising competition between fast food and fast casual restaurant brands with COVID restrictions loosening. The data finds consistent consumer behavior across both restaurant categories signalling the distinctions between fast food and fast casual restaurants are quickly evaporating.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

APRIL 15, 2020

Modern Restaurant Management (MRM) wanted to get a pulse on how restaurant operations have changed due to the COVID-19 outbreak. The firm has approximately 60 restaurants and food service operations. Paul Wahlberg is Chef/Co-Owner of Wahlburgers, a casual dining restaurant and bar founded by the chef and his brothers Mark and Donnie.

Food Safety 515

Food Safety Social Media Loyalty Program Consumer Goods 515

Modern Restaurant Management

APRIL 2, 2024

For this, flexible seating arrangements are the key – from cozy booths to communal tables and counter seating, offering options that cater to individual preferences ensures that solo diners feel comfortable and valued. First impressions matter. Creating an inviting ambiance is critical for attracting (and retaining) solo diners.

Loyalty Program 411

Loyalty Program Catering Seating Customer Experience 411

Modern Restaurant Management

MAY 5, 2021

Casual Dining velocity has grown by 158 percent over the same period, suggesting many of the Casual Dining business models were able to maintain sales to some degree through pandemic restrictions. In fact, 30 percent of recent casual dining visitors think there is an opportunity to improve the quality of the beverage offer.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

SEPTEMBER 11, 2020

Conducted in partnership with Teneo via online surveys between June 22 and July 2 in Florida, Washington and New York, the results offer insight into how the pandemic has impacted restaurants, how operators have adapted and what will bring diners back through their doors. COVID-19 Impact on Restaurants.

Fast Casual 507

Fast Casual Fine Dining Innovation Employee Relations 507

Lavu

OCTOBER 13, 2023

Finding the table turnover sweet spot is important for restaurant owners and operators because it can help improve profitability. For example, a casual restaurant usually has a higher turnover rate. The table turnover holds significant importance for restaurant owners and operators as it can greatly impact profitability.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

ChowNow

MARCH 27, 2025

Menu pricing isnt just about covering costsits about finding that sweet spot where profitability, customer perception, and operational reality meet. Most operators aim for food costs to be around 28-35% of the menu price, though this can change from restaurant to restaurant. Too many operators set their prices once and forget them.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

MAY 18, 2020

launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. The blueprint provides operators with a how-to for putting key COVID-19 guidelines into practice as they plan reopening efforts. restaurant operations. Best practices for approaching front-of-house and back-of-house operations.

Front of House 520

Front of House Back of House Online Ordering Kitchen Safety 520

Modern Restaurant Management

MARCH 31, 2021

If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Other practices can be updated to enhance the feeling of personal service; for instance, table settings can be placed as guests are seated.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

MAY 11, 2020

Restaurateurs are being creative about managing their medium- to long-term operations as a cautious public return. Senior Director of Communications at Upserve Amber van Moessner spoke about take-out operations being useful for some restaurants in the longer term. Yank Sing view ordering counter Image by William Duff Architects.

Fine Dining 470

Fine Dining Online Ordering Dine-in Take-out 470

Modern Restaurant Management

APRIL 8, 2021

For example, Americans dine out frequently, both at fine dining restaurants and more casual establishments, with delivery apps filling in for in-person seating at the moment. This is where restaurant and hotel operators have room to step in. I encourage operators in the hotel, food and beverage industry to consider the same.

Hospitality 383

Hospitality Food Hotels Social Media 383

Modern Restaurant Management

JULY 22, 2021

Not to mention that after practicing social distancing for over a year, not everyone will be thrilled to go back to tight seating arrangements indoors. Apart from always being more profitable, large fast casual chains could exploit the situation and simply buy out the out-of-business bistros located at the nicest downtown corners.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

SEPTEMBER 10, 2021

The team at Ike’s Love & Sandwiches, led by CEO Michael Goldberg, Founder Ike Shehadeh, CMO Renae Scott and VP of Development Adam Rinella, will be taking over development, operations, and marketing for all future Bangin’ Buns locations. Rinella is skilled in bringing restaurant ideas into reality.

Franchising 471

Franchising Franchise Food Fast Casual 471

Modern Restaurant Management

SEPTEMBER 3, 2020

The normalcy of customers coming in the doors for a night of dining or even a casual lunch feels like a vision of the distant past. Adapting Your Footprint for Outdoor Seating. Unequivocally, restaurateurs and entrepreneurs in the food industry have been among the hardest hit, economically speaking, by the COVID-19 pandemic.

Fine Dining 502

Fine Dining Restaurant Law Food Truck Outdoor 502

Modern Restaurant Management

DECEMBER 13, 2024

Remember when food trucks redefined street food in the early 2010s or when small plates turned casual dining into an adventure of endless flavors? Sidewalk seating emerged as a lifeline for restaurants and diners alike. Live music, local artwork, and communal seating turn them into social hubs where dining becomes an event.

2025 417

2025 Dine-in Food Truck Outdoor 417

Modern Restaurant Management

NOVEMBER 4, 2021

One of the key functionalities within many QSR and fast casual mobile apps these days is the ability to order ahead and select curbside pickup. This puts the customer in the driver’s seat and removes the reliance and uncertainties on timeliness of delivery offered by third parties.

Mobile Ordering 508

Mobile Ordering Marketing Menu Fast Casual 508

7 Shifts

AUGUST 2, 2024

When hiring restaurant accountants, your primary consideration should be those who understand the complexity of the food and beverage industry—both front-of-the-house and back-of-the-house operations and management. The reason is simple: you know the ins and outs of your business, and your restaurant accountant should, too.

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. On top of that, nearly half of all restaurants offered delivery services during the pandemic.

Online Ordering 472

Online Ordering Point of Sale Management Management 472

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

DECEMBER 28, 2020

Operators will need to be creative in finding ways to counter the increased restaurant costs and the waste being produced. Operators are going to have to get creative in how they continue to foster those customer relationships. Operators are going to have to get creative in how they continue to foster those customer relationships.

2021 497

2021 Kitchen Safety Food Safety Mobile Ordering 497

Modern Restaurant Management

JUNE 27, 2022

If a QR code is already on the table when your guests are seated, you don’t have to worry about getting fresh menus to them right away. Fast casual eateries that have seat-yourself service are perfect candidates for the QR code menu.

Online Ordering 508

Online Ordering Customer Service Fast Casual Recycling 508

Modern Restaurant Management

JULY 23, 2020

As technology ramps up against health threats, we can expect innovations that enable greater protection and operating efficiencies. For example, we’re seeing more video screens in kitchens to improve order accuracy in casual and fine restaurants, not just quick-service establishments.

Technology 517

Technology Kitchen Safety Food Safety Online Ordering 517

7 Shifts

AUGUST 20, 2024

From seating diners and helping them order quickly to processing payments, let’s explore some proven ways to improve your restaurant’s table turnover rate. Suppose your restaurant has 20 tables, and during the dinner service from 6 PM to 9 PM, you seated 60 customers.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221