Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels. “We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 Same-store sales for restaurants dropped by 28.3 percent in March.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

ChowNow

MARCH 27, 2025

Fast-casual spots usually dont have that luxury, so pricing needs to be tighter and more dialled in. One approach is to use a contribution margin model : after youve calculated food cost, ask yourself how much money is left from the sale of a menu item to cover everything else. But thats only part of the picture.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

7 Shifts

OCTOBER 12, 2022

Cafes, breweries, some full service restaurants, casual restaurants. Casual restaurants, fast food, quick service. Fast casual, cafes, breweries, Percentage of sales. Full service restaurants, casual restaurants. Points based. Find the full guide to restaurant tip outs here. Incentivizes servers.

Tip Distribution 365

Tip Distribution FOH Fast Casual BOH 365

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. In March 2022 alone, sales for meal delivery services increased six percent year over year, collectively, with 51 percent of U.S.

Online Ordering 472

Online Ordering Point of Sale Management Management 472

7 Shifts

JUNE 4, 2021

Break-even point. Sales per labor hour. You can now determine what percentage this is off your overall sales to get a picture of your restaurant's financial health. Business is often a game of numbers, and restaurants are no exception. If it's not measured, it won't be managed. Table of Contents: Cost of Goods Sold.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

OCTOBER 26, 2021

With in-person dining revenues gone and high-margin liquor sales halted, these sky-high fees were all the more onerous. There’s no denying consumer behavior has fundamentally shifted over the last couple of years, and it’s transformed the landscape of the restaurant industry along with it. Owning the End-to-End Experience.

Mobile Ordering 546

Mobile Ordering Download Customer Experience Fast Casual 546

Modern Restaurant Management

NOVEMBER 4, 2024

In a statement, the owner and operator of 39 domestic restaurants in the casual dining chain, says its expects to use the time and legal protections made available through the Chapter 11 restructuring process to allow the company to explore strategic alternatives in order to ensure the long-term viability of the brand. "The

2024 221

2024 Point of Sale Franchising Franchise 221

Modern Restaurant Management

OCTOBER 18, 2024

percent sales increase by 1.5 percentage points to 3.8 percent rise in prices means that sales growth may barely keep up with inflation. percent rise in prices means that sales growth may barely keep up with inflation. Although these expectations are in line with pre-pandemic growth rates, the projected 3.7

Operations 221

Operations Loyalty Program Fast Casual 2024 221

Modern Restaurant Management

DECEMBER 31, 2024

Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. Despite potential challenges, the industry is both optimistic, as total restaurant sales crested $1 trillion for the first time on record, and ready to pivot to continue growing.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

APRIL 2, 2020

With the simplification of removing cash, restaurant owners are able to prioritize fast transactions at the point-of-sale, which can be especially important for QSR and fast-casual concepts. Sweetgreen reported the ability to process as many as 15 percent more sales an hour thanks to its cashless payment system.

Cash Management 423

Cash Management Mobile Ordering Point of Sale Fast Casual 423

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Elo’s Sonal Apte, vice president of retail and hospitality. Guests will demand a personalized journey when food is delivered to their door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. The survey found that 59 percent of US and 47 percent of UK consumers plan to dine-out as soon as they are able.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

FEBRUARY 1, 2022

Fifty-one percent of adults say they aren't eating at restaurants as often as they would like, which is an increase of six percentage points from before the pandemic. Fifty-one percent of adults say they aren't eating at restaurants as often as they would like, which is an increase of six percentage points from before the pandemic.

2022 518

2022 2030 Food Supply Recruiting 518

SpotOn

DECEMBER 11, 2024

Fast casual restaurants are popping up faster than you can say "build your own grain bowl." " They're somewhere between a full-service casual dining restaurant and a quick-service restaurant or fast food chain. Looking for tips on starting your fast casual restaurant?

Fast Casual 52

Fast Casual Casual Loyalty Program Online Ordering 52

Modern Restaurant Management

DECEMBER 16, 2021

While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge. Restaurants juggle multiple operations simultaneously on any given day, from tracking sales to planning logistics and maximizing the customer experience.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

JULY 30, 2021

Participants in MyChange with SaverLife receive access to the national SaverLife platform and the opportunity to participate in national savings challenges, access financial education articles, engage in forums and accumulate redeemable points for a chance to win prizes. “We are very excited about our partnership with SaverLife. .

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

DECEMBER 21, 2022

Having a single supplier and point of support for all the store technology and payment processing functions also reduces administrative burden and risk. Having a single supplier and point of support for all the store technology and payment processing functions also reduces administrative burden and risk.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Focus POS

JUNE 17, 2019

Restaurant Point of Sale Software. What is restaurant point of sale (POS) software? Restaurant point of sale software empowers businesses to control labor costs, manage inventory, and have deeper visibility into business operations. Benefits of Restaurant Point of Sale Software. Flexibility.

Point of Sale 113

Point of Sale Cash Management POS Mobile Ordering 113

Modern Restaurant Management

JANUARY 30, 2024

” On the positive side, Revenue Management Solution's end-of-year trends suggest performance remained stable compared to previous quarters, and sales are positive. Net sales are primarily driven by average check increases and pricing opportunities are diminishing. So, what can the QSR industry expect in 2024?

2024 405

2024 Fast Casual Point of Sale 2023 405

Modern Restaurant Management

JANUARY 22, 2020

Thanks to the arrival of food delivery applications, the casual diner can now satisfy his or her cravings whenever he or she pleases. Signing up your establishment in a third-party online ordering app can significantly ramp up your sales, as you give customers the privilege to dine with you wherever they may be. Self-Service Tech.

Customer Service 440

Customer Service 2020 Social Media Mobile Ordering 440

Modern Restaurant Management

JANUARY 15, 2021

This edition of MRM Research Roundup features restaurant industry year-end totals, how restaurant labor is evolving, fast-food brand intimacy and top cities for locavores. An Unpopular Year. In April, the segment’s customer transactions declined by -70 percent compared to year ago, and improved its declines to -30 percent in December.

2021 423

2021 Fast Casual Fine Dining Point of Sale 423

Modern Restaurant Management

NOVEMBER 8, 2021

Now, two years into the pandemic and with things returning to some form of normal, contactless payments and ordering continue to be an integral way of doing business for restaurants ranging from cozy neighborhood mom-and-pop lunch spots to fast casual behemoths with locations around the world. Then the COVID-19 pandemic happened.

Point of Sale 613

Point of Sale Fast Casual Technology Equipment 613

ChowNow

FEBRUARY 21, 2025

In this article, you will learn: How to educate customers on why direct ordering matters Simple incentives to encourage direct orders Ways to streamline and promote your direct ordering system Lets explore the best ways to shift customer behavior and grow your direct ordering sales. Something as simple as We appreciate your support!

Ordering 195

Ordering Email Marketing Online Ordering Social Media 195

Modern Restaurant Management

JANUARY 2, 2024

We've reached a point where we're recognizing the value and limits of these technologies. And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences.

2024 493

2024 Fast Casual Food Safety Insurance 493

7 Shifts

OCTOBER 31, 2022

When a plan is too wordy, it tends to turn off the reader and can actually prevent them from finishing,” Lauren Fernandez adds that the business plan should be more akin to a sales document, not an A-to-Z tactical roadmap. You can't start a restaurant without a plan. But it doesn't have to be overwhelming. Table of Contents. Download now.

Point of Sale 397

Point of Sale Back of House Document Download 397

Modern Restaurant Management

FEBRUARY 7, 2023

Running a successful, finely-tuned takeout operation is a complex and challenging endeavor no longer relegated to businesses basing their models primarily on delivery sales. While perhaps a consistent feature of your daily business, they are not your employees.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

JULY 15, 2020

According to the latest Financial Trends Insights from Black Box Financial Intelligence™ , based on data from the week ending June 28, restaurants sales continue improving. See the latest sales and traffic results here: Sales Improve but Restaurants Should Brace Themselves for Challenges Ahead. Financial Trends Insights.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

ChowNow

FEBRUARY 12, 2025

Well show you how to leverage: Your local restaurant scene Your restaurants brand Your digital assets The community around you Then, reveal how to measure your marketing efforts so you can continuously refine your strategy and strengthen your connection with customers. Thats why a strong marketing strategy is the key to staying ahead.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

MARCH 3, 2025

We were entering the saturated fast-casual burger space and knew we needed to make an impact. The Charlotte-based hospitality branding agency has a wealth of experience developing comprehensive hospitality concepts. In case you were wondering why they chose the name The Plaid Pengun, Haubenhofer tells the story.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Restaurant Business

APRIL 14, 2025

The casual-dining chain will upgrade its point-of-sale and back-of-house systems across all 1,500 U.S. locations as it looks to streamline operations and improve the customer experience.

POS 213

POS Back of House Point of Sale Customer Experience 213

7 Shifts

AUGUST 2, 2024

This includes tolls with payroll management features, sales and expense tracking, budget forecasting, and report generation, to name a few. It involves tracking massive amounts of real data and industry benchmarks. It even has its own language, KPIs, EBITDAs, and CoGs. Sounds complicated?

Point of Sale 397

Point of Sale Inventory Seasonal Menu Cash Management 397

7 Shifts

APRIL 13, 2021

Integrating sales and data into scheduling ?? When scheduling, Crumpton and his team use 7shifts’ projected sales—which is based on historical sales data that they import from their CAKE Point of Sales system , which integrates with the 7shifts’ platform. They're almost spot-on…” says Crumpton.

Front of House 370

Front of House Point of Sale Back of House Franchising 370

Modern Restaurant Management

NOVEMBER 4, 2021

One of the key functionalities within many QSR and fast casual mobile apps these days is the ability to order ahead and select curbside pickup. And as restaurants pull more sales through their digital menus they benefit from additional first-party data, stronger customer relationships, and margin expansion. Feeding Consumer APPetites.

Mobile Ordering 508

Mobile Ordering Marketing Menu Fast Casual 508

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. Additional 2020 Award Recipients: Top Delivery Sales : Lance and Blake Condray, Campbell, CA. million guests.

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

Modern Restaurant Management

MARCH 18, 2021

Your menu: Part love letter, part manifesto, instructions for use and a bill of goods, all rolled into one. No other artifact in your restaurant is more capable of setting the tone or telling your story. Your menu: Part love letter, part manifesto, instructions for use and a bill of goods, all rolled into one. Here’s just a bit of what we saw.

Back of House 474

Back of House Seasonal Menu Customer Experience Fast Casual 474