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2025 Restaurant Payment Trends and Predictions

Modern Restaurant Management

When customers can pay quickly and without friction, it enhances their experience and shortens wait times, leading to improved customer satisfaction—particularly in fast-casual settings where speed is essential. However, this increase in digital ordering and card-not-present transactions has skyrocketed their processing rates.

2025 447
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2025 F&B Trends: Newstalgia, Stealth Health, and Botanical Beverages

Modern Restaurant Management

Building on the company’s 2022 tour, this year’s research included six markets – Tampa, FL; Los Angeles, CA; Austin, TX; Portland, OR; Denver, CO; and New York City, NY – spanning 45 diverse casual dining, polished casual, fine dining, and cocktail bars.

2025 450
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What Does Social Distancing Mean for Social Businesses Like Restaurants?

Modern Restaurant Management

"The desire for convenience has always been present, coupled with an equally strong desire for delicious food. Up the restaurant’s hygiene and cleanliness standards: fully sanitize tables, menus and chairs after each reservation. Utmost care and attention is required today."

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Where Safety Meets Satisfaction — Tips For COVID-Era Restaurateurs to Elevate Their Customer Offerings

Modern Restaurant Management

If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Restaurants can continue to foster the aura of personal service and exclusivity by using online booking services and offering phone reservations.

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The Ultimate Guide To Restaurant Marketing: Strategies for Restaurant Operators In 2025

ChowNow

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. A casual brunch spot in a college town will attract a different crowd than a high-end steakhouse in a business district. We now live in a digital-first world.

2025 195
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Providing The Best Restaurant Customer Experience in 2024

7 Shifts

Presentation also matters. Clear descriptions and appealing photos help customers make informed choices and anticipate the flavors and presentation of their meals. In a study among casual dining restaurants , 91% of respondents said that an appealing ambiance prompts them to visit a particular establishment.

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MRM Research Roundup: End-of-April 2021 Edition

Modern Restaurant Management

Casual Dining velocity has grown by 158 percent over the same period, suggesting many of the Casual Dining business models were able to maintain sales to some degree through pandemic restrictions. In fact, 30 percent of recent casual dining visitors think there is an opportunity to improve the quality of the beverage offer.

2021 490