Modern Restaurant Management

MARCH 31, 2021

If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Restaurants can continue to foster the aura of personal service and exclusivity by using online booking services and offering phone reservations.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

MARCH 13, 2020

" Bo Peabody, Co-Founder and Executive Chairman of restaurant reservation and rewards app Seated , Board member of Boqueria Restaurants, and Co-Owner of Mezze Restaurant Group , suggests: Beyond spacing out tables, take advantage of outdoor space if you have it available. " To learn more and register, click here.

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

JULY 22, 2021

The COVID-19 pandemic forced both sides to embrace new digital communication tools for making reservations and placing orders. Apart from always being more profitable, large fast casual chains could exploit the situation and simply buy out the out-of-business bistros located at the nicest downtown corners.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. When online reservations first arrived, plenty of restaurants scoffed at the idea of axing customer interaction.

Online Ordering 472

Online Ordering Point of Sale Management Management 472

EATER

JUNE 4, 2024

Make reservations. For restaurants that accept reservations, reserve. Even a casual corner bistro can easily book up. It can be hard for diners to tell if a place requires reservations or not, so unless a restaurant specifically states on its website that it doesn’t accept them, assume you’ll need to book.

Fine Dining 301

Fine Dining Reservations Seating Online Ordering 301

Modern Restaurant Management

JULY 31, 2020

No doubt, while several restaurant chains in the quick service space (QSRs) have seen double-digit, same-store sales growth, COVID-19 has provided an additional untimely blow to the casual dining space that cannot transition as nimbly to a takeout-only model. providing and requiring PPE; taking reservations only for seating).

Retail 443

Retail Casual Back of House Consumer Goods 443

EATER

NOVEMBER 3, 2020

If a jacket is required, the restaurant can decide to whom a reserve jacket will be bestowed, or whose jeans allow for bending of the rules. Liu and his partner brought suits to change into for their reservation, but “what did we see when we got in? And the rules often get bent away from Black people. Dudes with short-sleeved polos.”

Website Management 353

Website Management Sports Customer Experience Reservations 353

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022.

2022 518

2022 2030 Food Supply Recruiting 518

7 Shifts

DECEMBER 18, 2023

Reservation tracking If your restaurant accepts reservations, you’ll need a tracking tool to manage them. Reservation-tracking tools allow customers to make and edit reservations online. Your team can also adjust reservations directly. Leading reservation-tracking apps include OpenTable, Tock, and Resy.

Management 397

Management Management Email Marketing Point of Sale 397

EATER

DECEMBER 13, 2021

But a lot has changed, even as it’s now possible to dine out as we might have previously: There’s more planning required, both within your dining party and to secure the reservation; there are more options for where, exactly, to sit in — or outside of — the restaurant; QR code menus aren’t just at chains anymore. Erin DeJesus, lead editor.

Outdoor 301

Outdoor Reservations Front of House Dine-in 301

ChowNow

JANUARY 23, 2025

Using a guests namewhether in greetings, reservations, or loyalty program interactionscreates a sense of familiarity and respect. Servers or managers can casually inquire, How was everything today? Keep surveys short and easy to complete, and train your staff to ask for feedback casually during interactions.

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

SEPTEMBER 27, 2024

Fast-Casual Fast Growth Rising prices in recent years have evidently been good for someone: Fast-casual restaurants. It continues: “And with many fast-casual restaurants upping their convenience games with drive-thrus and other innovations , the distinction between the two segments has become increasingly muddied.”

Food Truck 251

Food Truck Fast Casual 2024 Food 251

Modern Restaurant Management

MARCH 3, 2025

We were entering the saturated fast-casual burger space and knew we needed to make an impact. Reservation and waitlist data optimize staffing, table turnover, and guest flow for a seamless experience. One example is Harriet’s Hamburgers in Charlotte, NC, top photo. Finally, data also drives marketing impact.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

ChowNow

APRIL 25, 2025

You can also train staff to mention sign-ups casually during checkout. Start simple: place small signs or table tents near the register or on each table with a QR code that links to your sign-up form. Keep the language clean and inviting, for example, Join our email list for monthly deals and exclusive perks.

Email Marketing 195

Email Marketing Marketing Loyalty Program Online Ordering 195

7 Shifts

OCTOBER 1, 2024

For instance, using an online reservation system allows customers to book a table conveniently, saving your staff from having to appease disgruntled customers who were overlooked on the waitlist or turned away. Having an efficient system in place makes sure customers receive their food promptly.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

ChowNow

APRIL 11, 2025

Whether someones deciding where to make a reservation or who gets their lunch order, what others say about you online carries real weight. These comments, even when casual, are valuable signals that can guide effective operational changes. Its not just about good food anymoreits about trust, reputation, and visibility.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

Modern Restaurant Management

JUNE 27, 2022

They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. Restaurant customers do everything from their phones.

Online Ordering 508

Online Ordering Customer Service Fast Casual Recycling 508

EATER

FEBRUARY 14, 2025

We reserved Sunday nights to cook a more involved meal together. At some of the places that we go, we might end up spending $200 or $300 on dinner, or reservations might not be available for months. If Im deciding, I try to play it more casual. I tend to reserve special date night for someone I genuinely really, really like.

Back of House 189

Back of House Take-out Specials Reservations 189

The Eat Restaurant

FEBRUARY 3, 2025

Serving around 220 covers at capacity, the restaurant serves traditional Indian classics as well as more progressive menu items in a casual, vintage interior. Learn how to make the most out of your management system" src="[link]

Reservations 109

Reservations Casual Take-out Serving 109

7 Shifts

AUGUST 20, 2024

Fast food Fast casual restaurants typically have the highest table turnover rates since they focus on quick service and efficient operations. Casual restaurants Casual restaurants have lower turnover because they typically offer a more relaxed dining experience, with customers spending more time at their tables.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

SpotOn

JULY 22, 2024

Full service restaurant concepts fall into two broad categories: casual dining and fine dining. Casual and fine dining restaurants offer different menus and experiences to guests and require different expertise and operational knowledge for success. 10 Differences Between Casual and Fine Dining 1.

Fine Dining 97

Fine Dining Casual Fast Casual Dine-in 97

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. This movement toward more sustainably sourced food in both our fast-casual and fine dining restaurants will continue to expand in the future.

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390

Modern Restaurant Management

APRIL 11, 2022

Of these, one of the biggest challenges facing independent, franchised and fast-casual restaurants is staffing. Sharing a well-told story of supporting workers in difficult times can provide a significant uptick in reservations and overall patronage. Don’t underestimate the power of sharing your story.

Healthcare 508

Healthcare Cash Management Social Media Communication 508

EATER

JULY 11, 2022

at Shukette, the group’s latest addition, are full up for the next three weeks on Resy, the reservation-making platform. That happens minutes after reservations open at 9 a.m. From what she’s seeing, the reservations in the city are more in demand now than they were even in 2019. Lucia Pham /Eater. each day, explains Freeman.

Front of House 246

Front of House Reservations Fine Dining Back of House 246

7 Shifts

NOVEMBER 14, 2024

Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. Let’s say you run a fast-casual restaurant.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

MAY 1, 2020

Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual. Restaurant Industry Consumer Perspectives. In the U.K.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

FEBRUARY 18, 2020

In the short term, it’s QSR that will experience labor improvement, then fast-casual. My prediction is you’ll see a split here between a mobile-ordering track versus an old-school approach with cash only bar / restaurants popping up with cult followings, that can abandon reservations all together.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

NOVEMBER 19, 2019

Starbucks Reserve Roastery Chicago, top photo, opened its doors to the public on Friday, November 15. Located on North Michigan Avenue and Erie Street on Chicago’s Magnificent Mile, the opening of Chicago Reserve Roastery marks Starbucks sixth global Roastery and third location in the U.S. Oregon Convention Center.

Delivery 322

Delivery Reservations Customer Experience Retail 322

EATER

APRIL 13, 2023

Shutterstock I need the reservation app to embrace the exclamation point! Most restaurants I go to use the service , even those at which you don’t typically need a reservation. The day before a reservation, I inevitably get a text asking me to “reply ‘1’ to confirm your booking or ‘9’ to cancel.” I thought we were cool, Resy!

Reservations 307

Reservations 2016 Communication Influencer 307

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. Founded in 2006, Just Salad is the fast-casual restaurant industry’s leading proponent of zero-waste practices. Freddy's Adds to Team.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

EATER

DECEMBER 1, 2023

Illustration by Bea Hayward Once a luxury reserved for posh dinners, fish roe has become the snack du jour at restaurants across the country — and it’s blurring the lines between casual and formal dining Caviar has gone on a journey over the past few years. Restaurants are trying to be everything everywhere, all at once.

Fast Casual 322

Fast Casual Fine Dining 2008 Pricing 322

The Restaurant Group

DECEMBER 28, 2024

Understanding the Impact of Social Media on Restaurants Benefits of Social Media Marketing for Restaurants Increased Reservations and Orders Platforms like Instagram and Facebook help highlight your menu. If your vibe is casual, use friendly and relaxed language. Q&A sessions or casual chats make your audience feel valued.

Social Media 78

Social Media Customer Experience Seasonal Menu Online Ordering 78

Modern Restaurant Management

DECEMBER 27, 2023

Even though cooling inflation is a positive, it’s still running ahead of the Federal Reserve’s 2 percent target and has not yet resulted in relief on costs. Quick service, fast casual and bars and taverns have exceeded where they were in February 2020. Dealing Better with Labor Pains The industry needs more people.

2024 294

2024 Insurance Recruiting Restaurant Law 294

Modern Restaurant Management

JANUARY 31, 2025

1 Last Minute Planners, We Got You : Last year, 28 percent of Valentine’s Day reservations were made within 48 hours of dining.3 Fast-casual visits overall were down 3.8 Foodservice in Canada is diversified, catering to a wide range of consumer preferences, including casual dining, fine dining, and fast food.

Marketing 221

Marketing Loyalty Program 2025 2024 221

EATER

FEBRUARY 28, 2023

Diners wait weeks to score a reservation, landing Dept of Culture a leading role among the small but growing class of fine dining West African restaurants across the country. Teranga’s more casual format — and that it took three years to open in the U.S. restaurant: Teranga, a counter-service spot which debuted in NYC in 2019.

Fine Dining 335

Fine Dining Fast Casual Dine-in Presentation 335

7 Shifts

JUNE 4, 2021

Fast-casual: 28.9%. Casual: 33.2%. Upscale casual: 30.4%. Total New Customers , from your reservation tracking system. What Percentage Should Labor Cost Be In A Restaurant? Most restaurants will target a percentage of 20 to 30% of sales, though percentages do differ by industry: Quick service: 29.4%. Pizza: 31.3%.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Restaurant Clicks

JUNE 3, 2021

Attached to a squash club, Upper West Side is unique because the atmosphere is casual and inviting, yet the decor is chic and modern. Lulu’s is a fantastic place to gather with friends, and we highly recommend making reservations. Make a Reservation. Make a Reservation. Reservations are required. Laos in Town.

Outdoor 147

Outdoor Dine-in Reservations Front of House 147