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Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part Three

Modern Restaurant Management

Beyond our innovative viewing technology and diverse sports programming, we've found that guests primarily seek meaningful shared experiences. Our most successful innovations aren't just the 360-degree screens or comprehensive sports coverage, but the environments we've created where diverse fans connect authentically.

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Restaurant Dress Codes Frequently Target Black Customers. It’s Past Time for Them to Go.

EATER

Umi’s website says it has a “strictly enforced” dress code, which bars “ball caps, sneakers, athletic wear and sports jerseys,” but the couple says not only had Johnson worn those exact shoes to Umi before, but a woman at the bar, who was white, was also wearing sneakers. It escalated from there. Dudes with short-sleeved polos.”

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The Ultimate Guide To Restaurant Marketing: Strategies for Restaurant Operators In 2025

ChowNow

Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors. A casual brunch spot in a college town will attract a different crowd than a high-end steakhouse in a business district. We now live in a digital-first world.

2025 195
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MRM Research Roundup: End-of-April 2021 Edition

Modern Restaurant Management

Casual Dining velocity has grown by 158 percent over the same period, suggesting many of the Casual Dining business models were able to maintain sales to some degree through pandemic restrictions. In fact, 30 percent of recent casual dining visitors think there is an opportunity to improve the quality of the beverage offer.

2021 490
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For Major Food Group, the Good Times Still Roll

EATER

That same month, the group debuted an outpost of its casual Italian-American restaurant Parm at Woodbury Commons, an outlet mall in Central Valley, New York. The Design District restaurants, they’re fun and casual. The difficulty of snagging a reservation only added to Carbone’s appeal. Miami loves that type of stuff.

Food 261
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Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

In the short term, it’s QSR that will experience labor improvement, then fast-casual. My prediction is you’ll see a split here between a mobile-ordering track versus an old-school approach with cash only bar / restaurants popping up with cult followings, that can abandon reservations all together.

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MRM Franchise Feed: Church’s Goes Hybrid and Curry Up Incentives Now

Modern Restaurant Management

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. Founded in 2006, Just Salad is the fast-casual restaurant industry’s leading proponent of zero-waste practices.

Franchise 508