ChowNow

APRIL 11, 2025

The last time you tried a new restaurant, what steps did you take before you walked through their doors? Whether someones deciding where to make a reservation or who gets their lunch order, what others say about you online carries real weight. Lets take a closer look at how positive online restaurant reviews help your restaurant win.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

Modern Restaurant Management

JULY 31, 2020

Anyone who has worked the back of the house at a popular restaurant knows how chaotic the kitchen can feel during a restaurant “rush” hour—knives, spoons, and spatulas being swung around, glassware flying, line cooks and sous chefs furiously plating food and sending it out. For others, bankruptcy may be the only option.

Retail 443

Retail Casual Back of House Consumer Goods 443

ChowNow

JANUARY 23, 2025

At this point, all it takes is one lousy dining experience to sever the connection you once had with a customer who potentially spent thousands of dollars at your restaurant every year. Its significantly more cost-effective to keep your regulars walking through the door than it is to get a new customer every time you take an order.

2025 195

2025 Loyalty Program Operations Email Marketing 195

SpotOn

DECEMBER 11, 2024

Fast casual restaurants are popping up faster than you can say "build your own grain bowl." " They're somewhere between a full-service casual dining restaurant and a quick-service restaurant or fast food chain. Looking for tips on starting your fast casual restaurant?

Fast Casual 52

Fast Casual Casual Loyalty Program Online Ordering 52

Modern Restaurant Management

MARCH 3, 2025

For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. What role does data play in brand strategy?

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. All that time restaurants were stubborn to budge, it turns out that embracing change with technology potentially revived the industry.

Online Ordering 472

Online Ordering Point of Sale Management Management 472

EATER

JUNE 4, 2024

Make reservations. For restaurants that accept reservations, reserve. Even a casual corner bistro can easily book up. It can be hard for diners to tell if a place requires reservations or not, so unless a restaurant specifically states on its website that it doesn’t accept them, assume you’ll need to book.

Fine Dining 294

Fine Dining Reservations Seating Online Ordering 294

EATER

FEBRUARY 14, 2025

We reserved Sunday nights to cook a more involved meal together. If weeknights are for riffing, Sunday nights are our time to go by the book, giving us a chance to test out our ample cookbook collection. Going out for date night costs more now, increasing the pressure to make it worth it.

Back of House 179

Back of House Take-out Specials Reservations 179

Modern Restaurant Management

APRIL 11, 2022

Of these, one of the biggest challenges facing independent, franchised and fast-casual restaurants is staffing. Taking time out for one-on-one check-ins, daily team huddles and taking the pulse of the organization’s workforce likely feels like just one more thing to try to accomplish in an already hectic restaurant environment.

Cash Management 508

Cash Management Healthcare Social Media Communication 508

7 Shifts

DECEMBER 18, 2023

There’s always something else to get done, a new fire to put out, and broken things to fix. With time-clocking software, employees clock in and out with the touch of a button. Restaurant analytics software Restaurant analytics software takes your sales, inventory, and employee data and analyzes it, looking for trends and patterns.

Management 397

Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

MAY 1, 2020

Q1 Yelp Economic Average (YEA) , which takes a holistic look at the local economic changes since the start of 2020, focused on the economic impact of COVID-19. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. Yelp Economic Average. Restaurant Industry Consumer Perspectives.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

EATER

DECEMBER 13, 2021

But a lot has changed, even as it’s now possible to dine out as we might have previously: There’s more planning required, both within your dining party and to secure the reservation; there are more options for where, exactly, to sit in — or outside of — the restaurant; QR code menus aren’t just at chains anymore. Or to eat out at all?

Outdoor 294

Outdoor Reservations Front of House Dine-in 294

7 Shifts

NOVEMBER 14, 2024

Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. Let’s say you run a fast-casual restaurant. One-on-one, group, or online training has its strengths.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MARCH 16, 2021

As Modern Restaurant Management Restaurant (MRM) magazine celebrates its fifth anniversary this month, we reached out to industry insiders to garner their insights on what issues have impacted the industry over the last five years and what issues they feel will impact restaurants in the years to come. Ilona Knopfler, Partner, Le Bilboquet.

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390

Modern Restaurant Management

SEPTEMBER 27, 2024

Cashiers came in third place taking up seven percent of all open roles. Fast-Casual Fast Growth Rising prices in recent years have evidently been good for someone: Fast-casual restaurants. ” That report finds that, through the first half of 2024, fast-casual restaurants saw visit growth of 3.2

Food Truck 251

Food Truck Fast Casual 2024 Food 251

EATER

JULY 11, 2022

at Shukette, the group’s latest addition, are full up for the next three weeks on Resy, the reservation-making platform. That happens minutes after reservations open at 9 a.m. From what she’s seeing, the reservations in the city are more in demand now than they were even in 2019. Lucia Pham /Eater. each day, explains Freeman.

Front of House 246

Front of House Reservations Fine Dining Back of House 246

Modern Restaurant Management

JANUARY 31, 2025

The data shows a remarkable 61 percent of singles are willing to dine out for a first date on February 14th, while 51 percent of all diners are considering double dates. Men lead this shift at 65 percent compared to women at 57 percent, while Gen Z is the most adventurous with 70 percent willing to take the romantic leap on February 14th.1

Marketing 221

Marketing Loyalty Program 2025 2024 221

The Eat Restaurant

FEBRUARY 3, 2025

Our latest case study takes a look at Bombay Bungalow - a newly re-branded and re-named traditional meets contemporary Indian restaurant located in the popular Beach area of Dubai's Jumeirah Beach Residence (JBR). Learn how to make the most out of your management system" src="[link]

Reservations 109

Reservations Casual Take-out Serving 109

7 Shifts

AUGUST 12, 2020

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. While these local favorites are great at attracting their neighbors to visit again and again, to out-of-towners, they’re just another restaurant that looks like it could do with some renovations. So, where do you start?

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

JULY 30, 2021

When life presents unexpected expenses, such as urgent car or home repairs, an emergency fund can help keep families afloat, and prevent them from taking on debt or missing payments. Founded in 2006, Just Salad is the fast-casual restaurant industry’s leading proponent of zero-waste practices.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. And take time clocking data from your POS and send it right to your payroll provider for easier processing. All of this (and more!) is possible with a great POS.

Technology 370

Technology Front of House Social Media Back of House 370

Modern Restaurant Management

NOVEMBER 19, 2019

Starbucks Reserve Roastery Chicago, top photo, opened its doors to the public on Friday, November 15. Located on North Michigan Avenue and Erie Street on Chicago’s Magnificent Mile, the opening of Chicago Reserve Roastery marks Starbucks sixth global Roastery and third location in the U.S. Oregon Convention Center.

Delivery 322

Delivery Reservations Customer Experience Retail 322

7 Shifts

JUNE 4, 2021

Fast-casual: 28.9%. Casual: 33.2%. Upscale casual: 30.4%. Time to break that out again. It's generally accepted that keeping food costs around 28-35% is what it takes to run a profitable restaurant. Your inventory turnover ratio tracks how many times you sell out of your entire inventory over a given period.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

EATER

DECEMBER 1, 2023

Illustration by Bea Hayward Once a luxury reserved for posh dinners, fish roe has become the snack du jour at restaurants across the country — and it’s blurring the lines between casual and formal dining Caviar has gone on a journey over the past few years. None of it is out of place. We just made “the place” bigger.

Fast Casual 316

Fast Casual Fine Dining 2008 Pricing 316

SpotOn

JULY 22, 2024

Full service restaurant concepts fall into two broad categories: casual dining and fine dining. Casual and fine dining restaurants offer different menus and experiences to guests and require different expertise and operational knowledge for success. 10 Differences Between Casual and Fine Dining 1.

Fine Dining 98

Fine Dining Casual Fast Casual Dine-in 98

EATER

SEPTEMBER 11, 2024

Lille Allen Six chefs and restaurant owners from across the country explain why restaurants feel so expensive right now, and how they’re coping with high prices and customer complaints Dining out involves calculating the intangible: What is hospitality worth to you? Or maybe the answer just keeps shaking out in one direction.

Pricing 363

Pricing Back of House Food Order Food Supply 363

Modern Restaurant Management

DECEMBER 27, 2023

Even though cooling inflation is a positive, it’s still running ahead of the Federal Reserve’s 2 percent target and has not yet resulted in relief on costs. Those restaurant organizations that closely monitor and manage such existing and emerging risks will be best positioned to ride out the turbulence.

2024 294

2024 Insurance Recruiting Restaurant Law 294

Modern Restaurant Management

JUNE 17, 2021

Construction is expected to take place throughout the summer, with a potential opening date in late August. really stood out from the rest. Takeout and delivery drive nearly 90 percent of store revenues, meaning overhead is kept low with just a small portion of the restaurant reserved for dine-in.

Franchising 431

Franchising Franchise Food Truck Loyalty Program 431

7 Shifts

MARCH 3, 2021

From converting to fast casual to offering meal kits to ghost kitchen-driven expansion, restaurants are meeting customers where they are (mostly at-home!), This places kitchens at the center with and multiple spokes—from delivery to meal kits to virtual brands—all coming out of it. A restaurant evolution is happening before out eyes.

2021 195

2021 Fast Casual Back of House Front of House 195

EATER

OCTOBER 1, 2024

Bentonville Film Festival : Co-founded by actress Geena Davis in 2015, the Bentonville Film Festival takes over town every May, as filmmakers and actors from around the world gather to celebrate diverse voices. 21c Museum Hotels A spread of takes on Ozarks classics at the Hive, inside the 21c Museum Hotel.

2011 258

2011 Food Truck Hotels Seasonal Menu 258

EATER

MAY 31, 2023

Even so, the wilderness culture imparts a casual vibe on the restaurant scene. If you don’t have time to complete the full loop — which takes about 32 days at a pace of 12 to 15 miles per day — it’s easy to choose a small section and reward yourself with a treat along the way.

Front of House 246

Front of House Back of House Hotels Seasonal Menu 246

7 Shifts

OCTOBER 31, 2022

Taking the time and energy to create one proves to others (and yourself) that you're serious about the venture. Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) Check out these successful restaurant ideas. You may want to list out: Team Management.

Point of Sale 397

Point of Sale Back of House Document Download 397

EATER

DECEMBER 7, 2022

Many restaurants serve a sort of upscale mountain cuisine, seasonal and local ingredients used in dishes hearty enough to fuel outdoor adventures, combined with a decidedly casual setting and service. Chen’s menu takes cues from French and Italian coastal cuisine, but uses local ingredients to build chilled seafood towers and other dishes.

Seasonal Menu 245

Seasonal Menu Hotels Tourism Back of House 245

Modern Restaurant Management

JULY 1, 2020

During the peak of the pandemic, the number of diners seated across Yelp Reservations and Waitlist dropped essentially to zero. Over 2 in 5 (43 percent) Americans said a local business' failure to offer pandemic-friendly services led them to seek out and work with or purchase from a competitor, or discontinue patronage altogether.

2020 450

2020 Travel Food Safety Consumer Goods 450

EATER

FEBRUARY 26, 2024

It’s where you go when you’re freshly flush with cash from your first teenage job and want to feel fancy with your friends as you try to figure out how the hell to pronounce “Emmentaler.” We had these secluded booths that we were taking out to kind of open the space up, and it was the worst time to do that.”

Dine-in 312

Dine-in Customer Experience Specials Cash Management 312

EATER

DECEMBER 21, 2020

Back in the summer, reservations platform Resy and its parent credit card company, American Express, helped fund an effort to give modular outdoor dining structures to hard-hit restaurants, focusing first on New York’s Chinatown. If you’re a diner going out right now, would you eat in one? Read the archives and subscribe now.

Outdoor 245

Outdoor Dine-in Fast Casual Food Supply 245