Modern Restaurant Management

JUNE 15, 2021

million diners seated via Yelp* in May 2021 – the highest ever, surpassing pre-pandemic highs. In fact, the number of diners seated via Yelp was up 48 percent in May 2021 compared to May 2019. They saw a similar increase in diners seated in April 2021. Who is Dining Out? Yelp found more than 3.7 DoorDash Deep Dish.

2021 493

2021 Fast Casual Online Ordering Consumer Goods 493

Modern Restaurant Management

JULY 31, 2020

Anyone who has worked the back of the house at a popular restaurant knows how chaotic the kitchen can feel during a restaurant “rush” hour—knives, spoons, and spatulas being swung around, glassware flying, line cooks and sous chefs furiously plating food and sending it out. For others, bankruptcy may be the only option.

Retail 443

Retail Casual Back of House Consumer Goods 443

7 Shifts

OCTOBER 21, 2021

Here are a few examples of restaurants with names that ooze concept: Parm: Casual Italian, known for their Chicken Parm Sandwiches. Umami Burger : Casual burger spot with an empaths on flavor. Conversely, a casual neighborhood sandwich shop may name their sandwiches after local heroes or landmarks. Menu design. Fast Food Chains.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

Modern Restaurant Management

MARCH 31, 2021

Smart business owners who find inexpensive, creative ways to anticipate and fulfill customers’ needs will stand out through COVID-19 and beyond. If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Safety and Normalcy.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

JULY 22, 2021

First of all, with so many people still working from home and taking regular video calls instead of meetings, breakfast and lunch demand has significantly dropped. Diners finally realized how much they can actually save by not eating out. Make the Most Out of Data. Online Ordering Will Continue to Thrive.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. Here are their responses.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

SpotOn

DECEMBER 11, 2024

Fast casual restaurants are popping up faster than you can say "build your own grain bowl." " They're somewhere between a full-service casual dining restaurant and a quick-service restaurant or fast food chain. Looking for tips on starting your fast casual restaurant?

Fast Casual 52

Fast Casual Casual Loyalty Program Online Ordering 52

Modern Restaurant Management

MAY 11, 2020

" That transition should see a gradual reopening of society with restaurants expected to return early while music festivals and ballparks may take longer. Dedicated Take-out Area for Staging. The pandemic has encouraged many restaurants who had not considered take-out to start offering it.

Fine Dining 470

Fine Dining Online Ordering Dine-in Take-out 470

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

OCTOBER 22, 2020

. "The stable outlook for the US restaurant industry reflects slowly improving business conditions over the next 12 to 18 months, as restrictions implemented to curb the spread of the coronavirus are slowly eased and customers gradually return to dining out," said Bill Fahy, a Moody's Vice President-Senior Credit Officer.

2019 495

2019 Food Supply Food Truck Back of House 495

Modern Restaurant Management

MARCH 25, 2021

Tech has taken its seat at the table – literally. Pay-at-the-table is becoming increasingly popular among restaurants of all levels – from quick-service and fast casual to fine dining, particularly as brands increase adoption, the technology and user experience continually improve. The Quintessential QR Comeback.

Customer Experience 493

Customer Experience Customer Service Point of Sale Fast Casual 493

Modern Restaurant Management

APRIL 15, 2020

Paul Wahlberg is Chef/Co-Owner of Wahlburgers, a casual dining restaurant and bar founded by the chef and his brothers Mark and Donnie. Unfortunately, we’ve since had to close all of our locations until further notice as we wait out this crisis. Everyone is chipping in and getting the job done no matter what it takes.

Food Safety 515

Food Safety Social Media Loyalty Program Consumer Goods 515

Modern Restaurant Management

DECEMBER 13, 2024

Remember when food trucks redefined street food in the early 2010s or when small plates turned casual dining into an adventure of endless flavors? As we look to 2025, a new wave of trends is already taking shape. Sidewalk seating emerged as a lifeline for restaurants and diners alike. Union Market in Washington, D.C.,

2025 417

2025 Dine-in Food Truck Outdoor 417

Modern Restaurant Management

MAY 5, 2021

Casual Dining velocity has grown by 158 percent over the same period, suggesting many of the Casual Dining business models were able to maintain sales to some degree through pandemic restrictions. In fact, 30 percent of recent casual dining visitors think there is an opportunity to improve the quality of the beverage offer.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

ChowNow

MARCH 27, 2025

Fast-casual spots usually dont have that luxury, so pricing needs to be tighter and more dialled in. Effective restaurant menu pricing strategy takes into account customer expectations and market positioning to ensure both profitability and customer satisfaction. The convenient grab-and-go lunch place? Are you faster? More convenient?

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

NOVEMBER 4, 2021

While many brands will continue to work with third-party delivery services – out of necessity but also awareness – more and more are investing in their O&O apps. One of the key functionalities within many QSR and fast casual mobile apps these days is the ability to order ahead and select curbside pickup.

Mobile Ordering 508

Mobile Ordering Marketing Menu Fast Casual 508

Modern Restaurant Management

MAY 7, 2020

We’ve already been following enhanced hygiene protocols and taking the temperature of all employees who enter the market. “Our findings indicate that, while people are most interested in going to restaurants again, they also do not want to go out too early,” stated said Alan McKeon, president and CEO of Alexander Babbage.

Food Safety 511

Food Safety Front of House Back of House Seating 511

Modern Restaurant Management

SEPTEMBER 20, 2024

On the surface, you may not think a roadside diner or downtown café would have much in common with a fast-casual chain, not to mention an elegant stand-alone restaurant where couples and families celebrate over a two-hour, five-course meal. Are there going to be smaller parties and in/out? in the direct sunlight.

Fast Casual 450

Fast Casual Uniforms Dine-in Customer Experience 450

Modern Restaurant Management

JULY 23, 2020

In regions where the number of new cases has dropped, restaurant patrons may experience “fatigue” regarding strict safeguards and social distancing when trying to enjoy a meal out. In some early adapter restaurants, like Dadawan in The Netherlands, themed robots greet customers, check temps and seat guests.

Technology 517

Technology Kitchen Safety Food Safety Online Ordering 517

Modern Restaurant Management

JUNE 3, 2021

In addition to the emergence of indoor dining, it explores rising competition between fast food and fast casual restaurant brands with COVID restrictions loosening. The data finds consistent consumer behavior across both restaurant categories signalling the distinctions between fast food and fast casual restaurants are quickly evaporating.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

EATER

JUNE 4, 2024

Even a casual corner bistro can easily book up. For hotspots like Septime or Frenchie , you should call or check online weeks ahead; for more casual dining, call a day or even just a few hours in advance. If you opt to eat out, you’ll most likely end up paying premium prices for fairly mediocre tasting menus. Make reservations.

Fine Dining 304

Fine Dining Reservations Seating Online Ordering 304

ChowNow

FEBRUARY 12, 2025

New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. If your restaurant isnt showing up in search results, maintaining strong reviews , or engaging on platforms like Instagram and TikTok, youre missing out on a huge segment of potential diners.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

SEPTEMBER 3, 2020

The normalcy of customers coming in the doors for a night of dining or even a casual lunch feels like a vision of the distant past. Adapting Your Footprint for Outdoor Seating. Take their temperatures everyday upon arrival and throughout the day. Think Out of The Box. Have them do a self-symptom check regularly.

Fine Dining 502

Fine Dining Restaurant Law Food Truck Outdoor 502

ChowNow

JANUARY 23, 2025

We searched high and low for every restaurant event idea out there, then boiled them down to what we believe are the most exciting and effective restaurant events to keep regulars ecstatic and new customers talking. You can start by ruling out events that wont fit your venue. First, ask what type of event would best fit your venue.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

EATER

MAY 31, 2024

How do we dress to go out these days? On this afternoon, both the indoor-outdoor bar and the 100-seat patio shaded by an enormous steel canopy were prime spots for sipping on tropically inspired cocktails and dining on seafood. How has your style evolved over the years, especially when going out to eat?

Casual 311

Casual Merchandise Back of House Outdoor 311

Modern Restaurant Management

DECEMBER 4, 2019

People love to eat out and return when the experience is special. Outside of fine dining establishments (which constitute only a small percentage of restaurant businesses), customers no longer want to be dependent on a host to seat them or a server to take their order or process their payment. Some things never change.

Fast Casual 307

Fast Casual Customer Experience Point of Sale Mobile Ordering 307

Modern Restaurant Management

APRIL 8, 2021

For example, Americans dine out frequently, both at fine dining restaurants and more casual establishments, with delivery apps filling in for in-person seating at the moment. It doesn’t take much more than some inexpensive lighting and an iPhone to create a “studio” for creating content.

Hospitality 383

Hospitality Food Hotels Social Media 383

Modern Restaurant Management

DECEMBER 28, 2020

As the food and beverage industry continues its digital transformation, restaurateurs need to prepare to take advantage of a tidal wave of data these interactions create. As the food and beverage industry continues its digital transformation, restaurateurs need to prepare to take advantage of a tidal wave of data these interactions create.

2021 497

2021 Kitchen Safety Food Safety Mobile Ordering 497

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. All that time restaurants were stubborn to budge, it turns out that embracing change with technology potentially revived the industry.

Online Ordering 472

Online Ordering Point of Sale Management Management 472

EATER

MAY 19, 2020

Dining out right now will come with certain risks. Broadly, restaurants are being encouraged — or ordered — to reduce capacity and space out tables, but the exact rules vary from state to state. And so right now, the decision of whether or not to dine out is personal. (Are Tom Kelley Archive/Stringer/Getty; Xinzheng/Getty.

Cash Management 359

Cash Management Fine Dining Fast Casual Food Safety 359

Modern Restaurant Management

DECEMBER 21, 2020

Restaurants had to quickly adapt by adding outdoor seating while creating an inviting atmosphere, as well as offering the same experience your customers are used to receiving at your establishment via delivery and takeout. Steve Martorano, owner of Cafe Martorano in Fort Lauderdale. Thanks to the support of our guests, we were able to fund 2.6

2020 493

2020 Kitchen Safety Food Safety Loyalty Program 493

Modern Restaurant Management

DECEMBER 21, 2022

As brands place emphasis on creating a meaningful guest experience, robotics companies offering tools such as tech-enabled order taking or serving, should stop calling themselves ‘robotics’ as it will likely steer some operators, consumers and investors away. " – Olivier Thierry, Chief Revenue Officer, HungerRush.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

APRIL 20, 2021

2021 will bring a restaurant renaissance unlike any we’ve seen before, with more consumers dining out and planning events than in years past. 62 percent of consumers have gone out to the On Premise for food since venues reopened, and 16 percent for a drink led occasion. ” The Return to On Premise.

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

7 Shifts

NOVEMBER 1, 2022

There are more options for eating out than ever before. And the big restaurant brands are only getting bigger , making it even harder to stand out. Your plan should be comprehensive, well thought out, achievable, and consistent. Before you get any ideas for a cheesy radio spot, take a step back and look at the bigger picture.

Seating 221

Seating Email Marketing Marketing SEO 221

EATER

MAY 21, 2020

Even though people are slowly starting to eat out again as cities and states push to reopen their COVID-19-stricken economies , anyone expecting restaurants to immediately return to normal will be very disappointed. But visits to casual restaurants remained lower than normal. Customers are hesitant to dine-in.

Food Safety 287

Food Safety Point of Sale Back of House Seating 287

EATER

MAY 5, 2023

People just aren’t hanging out at fast food joints the way they used to. Now, McDonald’s and other fast food and fast casual giants are betting on the “digital kitchen” — sleek, compact stores that harness automation and digitalization to have diners ordering through mobile apps or digital kiosks — to get diners in and out in record time.

Fast Casual 287

Fast Casual Food Food Order Mobile Ordering 287

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments. The first gusto!

2024 539

2024 Loyalty Program Cash Management Customer Experience 539