Modern Restaurant Management

MAY 23, 2023

Globally, restaurants saw a notable shift in customer expectations and behavior during this time. As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. In addition, many restaurants are now using digital menus in-house.

Customer Service 419

Customer Service Dietary Restrictions Delivery Online Ordering 419

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Goliath Consulting

DECEMBER 20, 2023

In a paradigm shift for the dining industry, restaurants are harnessing the power of Artificial Intelligence (AI) to tailor their menus to the individual nutritional needs of customers through personalized online ordering systems. With AI-driven online ordering systems, like the company BigZpoon provides, this vision is becoming a reality.

Dietary Restrictions 195

Dietary Restrictions Online Ordering Customer Experience Catering 195

Modern Restaurant Management

DECEMBER 28, 2023

As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining. They also extend to customer-facing areas of the business. The impact of AI on gathering customer feedback is truly revolutionary.

2024 309

2024 Dietary Restrictions Customer Experience Customer Service 309

Modern Restaurant Management

JANUARY 13, 2020

According to Tripleseat customers throughout the US, there was an increase in guests requesting a variety of plant-based or meatless fixings 2019, with many new plant-based options being offered. ” How to cater to vegan customers without a vegan option on the menu: training is key.

Dietary Restrictions 474

Dietary Restrictions Fast Casual Menu Tip Distribution 474

Modern Restaurant Management

DECEMBER 12, 2019

The executive summary explains the business idea and provides a snapshot of your mission and how you serve your customers. What about catering? . This is especially true in the service industry where customers are directly connected to your staff. The way your staff treats customers will dictate the reputation of your business.

Dietary Restrictions 307

Dietary Restrictions Front of House Hiring Customer Service 307

Modern Restaurant Management

JANUARY 12, 2022

Along with furthering their technological investments, operators are also altering their physical restaurant locations to cater to delivery. 46 percent would love to manage their dietary preferences with their favorite establishments. ." Restaurant real estate changes to align with consumer preference.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Goliath Consulting

JUNE 8, 2023

From conceptualizing your vision to providing exceptional customer experiences, these strategies will set you on the path to culinary triumph. Delve into considerations like cuisine, ambiance, and overall atmosphere, creating an enticing experience that sets you apart from the crowd.

Dietary Restrictions 195

Dietary Restrictions Email Marketing Social Media Customer Experience 195

Modern Restaurant Management

JANUARY 3, 2024

In the year ahead, we will continue to offer our customers the true and authentic service our brand is known for, making sure they feel taken care of when visiting any of our more than 500 restaurants across the country. Moreover, in the coming year, early access to novel menu additions is set to become a sought-after offering.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

NOVEMBER 11, 2019

Americans selected what F&B factors would sway them to a hotel either for the first time, or for a return visit, and aside from a complimentary meal or drink, the data found some of the top selections to be: A variety of food options for all dietary preferences and restrictions: More than 1 in 3 (34 percent). The Local Influence.

Travel 297

Travel Food Hotels Loyalty Program 297

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Squirrel Systems

FEBRUARY 13, 2025

As the hospitality industry continues to evolve, the dining experience at hotels and resorts has become a crucial element in shaping guest satisfaction. In 2025, guests are no longer just looking for a place to eatthey want a memorable, immersive experience that aligns with their personal tastes, values, and desires.

2025 91

2025 Hotels Travel Dietary Restrictions 91

EATER

SEPTEMBER 10, 2020

Food shows are the only way we can really get our product in front of our customers and get new accounts,” he says. “We Familiar customers placed orders, but it wasn’t nearly enough to make up for losing Boston College. Many of their restaurants and caterers have closed temporarily, but packaged food producers are struggling as well.

Food 250

Food Catering Small Business Retail 250

EATER

JUNE 4, 2024

Do as the French do, and you’ll have a much better experience in Paris. Wine bars tend to have more flexible hours, catering to patrons seeking a drink or a snack before or after their main meal; brasseries are open all day, with continuous service; and bakeries and patisseries are good options for late-afternoon snacks.

Fine Dining 304

Fine Dining Reservations Seating Online Ordering 304

EATER

FEBRUARY 23, 2021

Soul food and Southern food are undeniably rooted in the African-American experience, but Black food in America can’t be defined by just these two categories. Do you think food of the northward migration can be distilled in a similar way, or is it solely based on your lived experience? That’s Honeysuckle in a nutshell.”.

Food 287

Food Dietary Restrictions Customer Experience Events 287

Modern Restaurant Management

AUGUST 28, 2020

A unique partnership with the James Beard Foundation (JBF) complements the launch of the film through a custom mentorship program, presented by KitchenAid, developed to advance women in culinary arts and support the industry at large as it rebuilds.?. He was instrumental in organizing the Frederick Community College Hospitality Program.

Allergens 364

Allergens Kitchen Safety Guest Recovery Customer Service 364

The Rail

JUNE 19, 2023

You can create a unique dining experience based on your traditions, culinary ambitions, and choice of dining atmosphere. One strategy that can be particularly impactful is to build a customer-centric brand. A truly customer-centric restaurant brand reflects this.

Dietary Restrictions 147

Dietary Restrictions Customer Experience Social Media Customer Service 147

Modern Restaurant Management

FEBRUARY 6, 2020

” Samira Shariff brings nearly 40 years of experience building successful restaurant brands in Alberta as a multi-unit franchise owner and operator in Edmonton. In addition, her son Naheed brings more than 25 years of experience in restaurant franchising and will serve as CEO of CPK’s Alberta footprint. ce in 2013.

Franchising 383

Franchising Franchise Fast Casual 2019 383

Modern Restaurant Management

DECEMBER 16, 2019

They are also a good choice for someone who wishes to give an experience rather than a material item,” said Riehle. Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The For customers, they are a given. percent hold more than 500 events. percent at hotels.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Modern Restaurant Management

SEPTEMBER 27, 2024

To prepare for a stronger economy, Expert Market suggests implementing targeted solutions like streamlined financial management software for owners and utilizing loyalty programs and adaptive measures to retain customers. Notably, on average, 90 percent of guests who book an experience at a business, book another experience on a future visit.

Food Truck 251

Food Truck Fast Casual 2024 Food 251

The Rail

SEPTEMBER 23, 2024

By Maisie Burton, Contributor Expanding your business to new areas offers exciting opportunities but also comes with the challenge of catering to diverse cultural tastes. By embracing local flavors and traditions, you can create a menu that resonates with the community and attracts a wider customer base.

Menu 130

Menu Seasonal Menu Dietary Restrictions Customer Experience 130

Hot Schedules

NOVEMBER 3, 2021

For these travelers, the dining experience will be back on the menu. Partnering with local alcoholic industries like craft breweries, liquor manufacturers, and vineyards for activities like beer flights and parings to dishes is generally a hit and potentially caters to younger and upscale diners. b3lineicon|b3icon-tray|?

Hotels 148

Hotels 2022 Menu Tip Distribution 148

Perfect Daily Grind

JUNE 21, 2020

Vegan, earth-conscious, experience-seeking, Instagram-shunning, pour-over-drinking, pour-over-avoiding, quality-orientated, convenience-orientated: the consumer market is rapidly evolving and at times contradictory. Coffee shop owners who don’t adapt to their changing needs risk losing sales and customers. Credit: Jean Pierre Flores.

Café 137

Café Consumer Goods Customer Experience Beverage 137

Apicbase

MARCH 16, 2025

For years, workplace catering followed a simple formula. Employees want flexibility, choice, and an experience that fits their workday. For caterers, that means rethinking everything: how they plan, operate, and engage customers. Bringing Employees Back to the Office Employers are turning to caterers for help.

Catering 52

Catering Dietary Restrictions Back of House Front of House 52

The Restaurant Times

OCTOBER 11, 2021

A catering business is not easy to run, especially since there is so much competition. To help you establish yourself in the market, we compiled a list of four mistakes you don’t want to make when running a catering business. Do You Have Enough Staff For Your Catering Business?

Catering 52

Catering Dietary Restrictions Events Education 52

Restaurant Clicks

SEPTEMBER 5, 2021

Bitter Ends provides window service to its customers ordering online. The luncheonette also sells its foods at the Linea Verde Green Market to give customers convenient access to its food during its off-days. They also offer curbside catering for specific occasions. Make a Reservation.

Seasonal Menu 148

Seasonal Menu Online Ordering Reservations Food Order 148

Lavu

MAY 23, 2019

Table management is the process of tracking tables and managing customers throughout their dining experience. It helps staff avoid confusion and paves the way for higher customer satisfaction. In order to improve your customer experience and avoid server confusion, you should work to streamline your table management process.

Management 113

Management Management Seating POS 113

Restaurant Clicks

SEPTEMBER 19, 2021

Known for its excellent and professional waitstaff, Arthur’s Terrace is an experience not to be missed. Get a bottle of merlot or top off your dinner with a custom-made cocktail from the bar. This customized beverage is a worldly combination of peanuts, milk, turbinado sugar, and nutmeg! Make a Reservation. Order Online.

Seasonal Menu 148

Seasonal Menu Fine Dining Reservations Food Order 148

Takeaway Solutions

FEBRUARY 17, 2019

Every restaurant is constantly looking for new ways to increase profits and expand their customer base. You do it with marketing outreach, creating a presence on third-party platforms, community outreach, and of course improving your dining experience. In theory, the sky's the limit. In reality, there are always limiting factors.

Delivery 62

Delivery Online Ordering Dietary Restrictions Catering 62

Ken Burgin

JUNE 13, 2023

If you need to serve a dish to more people than usual, or if you’re experimenting with small-scale trial of a new dish, AI can do the calculations for you to adjust the ingredients’ quantities, and can account for factors that aren’t linear. This will help maintain consistent quality and customer satisfaction.

Management 68

Management Management Dietary Restrictions Seasonal Menu 68

Apicbase

MAY 21, 2024

That means balancing brilliant ideas with practicality and taking the time to consider all variables that can impact food costs , menu scalability, and customer first impressions. Menu Planning Tailoring your menu to perfection for a dining experience that keeps customers coming back for more. Automate your menu calculations.

Menu 52

Menu Dietary Restrictions Allergens Seasonal Menu 52

Ken Burgin

JUNE 6, 2023

Role-Playing Scenarios : Design chat-based scenarios where ChatGPT acts as a customer with specific needs or complaints. This will help train staff in customer service skills and problem-solving. Feedback Evaluation: Create a feedback system using ChatGPT, where employees can share their experiences, ideas, or issues.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Restaurant Clicks

SEPTEMBER 8, 2021

Tide and Vine Oyster House combines delectable food with impeccable service for a truly outstanding dining experience. They can also take dietary needs into account, so simply tell the staff if you have any allergies or aversions. Dietary restrictions are no problem either, and the chef can customize most dishes.

Dietary Restrictions 78

Dietary Restrictions Coaching Online Ordering Seasonal Menu 78

Ken Burgin

AUGUST 6, 2023

The FAQ (Frequently Asked Questions) list on a restaurant or cafe website helps the business and the customers. It also improves the customer experience, with clear, concise answers to customers’ most common questions, making their website browsing experience smoother – it saves time and phone calls.

Dietary Restrictions 60

Dietary Restrictions Book Customer Service Events 60

Restaurant Clicks

OCTOBER 11, 2021

While several of these restaurants are in downtown Atlanta, Canoe offers an experience that’s a bit less urban. In addition to their regular menu, Buttermilk has both a vegan and gluten-free menu to cater to dietary restrictions. The Corner Bakery provides customers with classic American breakfast fare.

Online Ordering 143

Online Ordering Food Order Dietary Restrictions Back of House 143

Mad Mobile

FEBRUARY 5, 2024

The problems draining your efficiency are all too familiar: Manual, multi-step tasks from order taking to order entry to payment Outdated tech with poor user experience: does it take your staff several minutes to input an order? Servers submit orders the second customers are ready – no lines, no waiting. This wasted time adds up.

Dietary Restrictions 52

Dietary Restrictions Mobile Ordering Front of House Customer Service 52

Restaurant Clicks

NOVEMBER 9, 2021

They all feature amazing quality products and provide a unique customer experience. This Maine located donut shop also offers gluten-free options to their customers. They are known for their less classic flavors but also offer customers some truly classic donut options. I won’t keep you waiting any longer! A Baker’s Wife.

Seasonal Menu 136

Seasonal Menu Food Truck Customer Experience Take-out 136