Modern Restaurant Management

APRIL 1, 2024

Delivery services are another area where families are leading the charge. An impressive 64 percent of family respondents order delivery at least once a week, with 26 percent utilizing this convenience three times a week or more.

Catering 486

Catering Fast Casual 2024 Customer Service 486

Modern Restaurant Management

MARCH 11, 2025

Delivery/Takeout : COVID created a shift from in-person dining to takeout and delivery options, increasing reliance on third party delivery services, and on attractive takeout options. Staffing changed during this time as well to cater to the off-premises customer experience.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Modern Restaurant Management

DECEMBER 10, 2019

Catering can be a great way to increase your sales during the holiday season. You already have the commercial kitchen, staff, customer base, and the economy of scale for bulk ordering so the cost of entry into catering should be relatively low. Add a flyer in to-go and delivery orders. Promote, Promote, Promote. Start Small.

Catering 354

Catering Seasonal Menu Employee Relations Small Business 354

Modern Restaurant Management

JULY 7, 2020

Food delivery aggregators: You’re well past your expiration date. While there are a slew of challenges facing both diners and restaurants as the COVID-19 pandemic continues, one notable element often omitted from conversation are the delivery drivers who actually make these services work, but we’ll get to that in a moment.

Delivery 517

Delivery Social Media Online Ordering Restaurant Law 517

Goliath Consulting

MAY 8, 2020

Important points to consider before starting a catering program. Off-premise catering is undoubtedly a compelling business opportunity for restaurant owners. Catering also gives businesses brand exposure and valuable marketing opportunities. But on average these numbers are much more modest. annually through 2019 (4).

Catering 248

Catering Point of Sale Delivery Customer Service 248

Modern Restaurant Management

DECEMBER 17, 2024

In the last several years, the restaurant industry has undergone colossal changes, driven predominantly by the rising demand for delivery. Through our work with international restaurant brands, we’re noticing a common shift to online food delivery.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

The Rail

DECEMBER 2, 2024

Have you noticed how food delivery apps are becoming essential in attracting and retaining diners? In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. The global online food delivery market size was valued at USD 221.65

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

JANUARY 12, 2024

As a proud, second-generation Bojangles franchisees at Georgia Foods, my family and I have tapped into a distinctive strategy that has boosted our profitability across our 41 Bojangles locations – catering. With industry data projecting the catering and food service sector to reach $477.3B

Catering 275

Catering Coaching Communication Customer Service 275

Modern Restaurant Management

MAY 16, 2020

Reinvent Your Catering Menu. Many offices are requiring individual packaging for catered food and even office snacks. Rethink your catering menu. Deliver on Delivery. Delivery offers fewer chances for guest recovery than dine-in. Each office may have unique delivery requirements.

Social Media 450

Social Media Guest Recovery Catering Merchandise 450

ChowNow

MARCH 21, 2025

Key demographic factors to consider: Age: Are you catering to college students, young professionals, families, or retirees? Online Ordering Behavior: Are they more likely to dine in, take out, or order for delivery? Online Ordering Trends: See who prefers delivery vs. pick-up, and which menu items are most popular online.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

JANUARY 2, 2025

The Off-Premises Dining Shift: Food That Travels Well Delivery and pickup continue to dominate the pizza market as off-premises dining solidifies its role in customer behavior. As for third-party delivery services like DoorDash, Uber Eats and GrubHub, they’ll remain a significant part of the off-premises dining ecosystem.

2025 251

2025 Online Ordering Franchising Franchise 251

Goliath Consulting

APRIL 28, 2020

The coronavirus crisis has challenged restaurants to rethink the way they deal with food delivery for good. Larger franchises have offered free delivery (McDonalds, Applebee’s, IHOP, Panera Bread, Wingstop and Chipotle Mexican Grill, among many others) to accommodate decreasing on-premise sales (1).

Delivery 269

Delivery Food Back of House Franchising 269

Modern Restaurant Management

MAY 21, 2024

Delivery users are less price-sensitive than customers using other sales channels. For restaurants with liquor licenses, catering to millennials is key. Consider seasonal flavors, cold brew variations, and creative blends to cater to a broader range of preferences.

Beverage 493

Beverage Fast Casual Seasonal Menu Customer Experience 493

Modern Restaurant Management

MARCH 13, 2020

These lessons are tied into everything I do on a daily basis, especially now as I continue to lead DeliverThat’s mission as a third-party delivery service for restaurant catering. As consumers opt to stay home, brands are facing an opportunity to shift their focus to takeout and delivery, and even catering.

Leadership 539

Leadership Sports Catering Customer Service 539

Modern Restaurant Management

AUGUST 18, 2020

At the beginning of the pandemic, Paul Dioguardi, owner of Colorado-based Hickory House Ribs, realized there was only so much he could do with the amount of available restaurant tables so he decided to focus on growing the catering side of the business. With COVID, restaurants were shut down completely, only offering takeout and delivery.

Marketing 493

Marketing Front of House Back of House Food Truck 493

Modern Restaurant Management

JUNE 25, 2020

In fact, consumers say they are using delivery services (DoorDash, Caviar, GrubHub, etc.) more than they did before, with a majority saying they would be more inclined to order for carry out over delivery if given the option for a contactless experience. Protection and Sanitation Are a Must.

Customer Experience 539

Customer Experience Food Order Point of Sale Customer Service 539

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Among the highlights: On or Off Prem Same-store catering transactions increased +71 percent in Q4 2023 compared to Q4 2022. Hawaiians are the best tippers.

Catering 251

Catering 2024 2023 Guest Recovery 251

Modern Restaurant Management

MAY 23, 2023

For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game. Consumers ordering deliveries still want to make sure it feels like they are treating themselves.

Customer Service 419

Customer Service Dietary Restrictions Delivery Online Ordering 419

Modern Restaurant Management

AUGUST 11, 2020

There’s great potential for revenue here, including the class registration and any supplies you can sell for pickup at your restaurant or delivery to your customers’ doors. Restaurants have helped to make these meetings more interactive by offering catering and events services to their corporate clients and virtual staff.

Events 531

Events Food Supply Entertainment Equipment 531

Modern Restaurant Management

JANUARY 19, 2021

First, identify a gap in the market—often using a delivery system’s regional data to see which cravings went unsatisfied. Others, like LA-based group Salted, are built from the ground up with only “delivery-first” brands. Not in control of your delivery service? Welcome to the age of virtual restaurants.

Front of House 530

Front of House Online Ordering Food Order Small Business 530

Modern Restaurant Management

MARCH 28, 2022

The spike of take out and delivery orders that began with covid makes it all too easy to forget that prior to March 2020, guests had already begun moving that direction. The Trend: Ghost kitchens and changing restaurant design cater to off prem. The Challenge: Changing guest preferences for off premise dining. billion in five years.

2022 530

2022 FOH BOH Recruiting 530

Modern Restaurant Management

MARCH 11, 2022

. “In order to keep distribution costs in check, we partnered with our distributors and suppliers by being more flexible, consolidating delivery days, and allowing later delivery window times when needed,” Corporate Executive Chef, David Cox told Modern Restaurant Management (MRM) magazine.

Pricing 504

Pricing Customer Service Magazine Delivery 504

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. One great thing about the online delivery market is that it produces massive amounts of data. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

AUGUST 11, 2021

According to Tork research, 44 percent of people say they feel good knowing they are supporting local restaurants when they order takeout or delivery. Fifty percent of people who do not order takeout or delivery report meals being too costly as their primary reason. Offer a variety of ordering options for your diners.

Loyalty Program 495

Loyalty Program Social Media Mobile Ordering Online Ordering 495

Modern Restaurant Management

MAY 26, 2020

In response to these changes, many restaurants will be serving in-person diners at a limited capacity, while maintaining an accelerated demand for food deliveries. In addition to optimizing your menu, consumer demand for efficient services including delivery will also play a role in profitability.

Social Media 519

Social Media Coupons Customer Service Customer Experience 519

Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants will also explore delivery options beyond costly third-party partnerships, and hike delivery menu prices to make the channel more lucrative as off-premise demand holds steady. Ghost kitchens are reliant upon another hot trend that will continue into 2022, food delivery. Delivery Options.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

JULY 22, 2021

While daily specials delivered in family boxes might be quite affordable and frugal, food delivery itself often costs more than the meal for one which can hit monthly discretionary spending quite hard. They have learned to navigate the grocery aisles and mastered basic cooking techniques and there is no going back.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

NOVEMBER 10, 2022

And when it comes to a traditional sit-down restaurant versus a mobile food business, such as a food truck, catering business, or food cart, the insurance needs of both are vastly different and unique. You should also consider business operations that include deliveries or valet parking and which insurance coverage you would need for those.

Insurance 474

Insurance Food Truck Food Mobile Ordering 474

Modern Restaurant Management

AUGUST 25, 2020

Outdoor dining works great during the warmer weather, and for facilitating additional curbside/delivery. This can be similar to catering; however, the customer picks up the food rather than have it delivered. Repurpose Employees – Chick-fil-A has done a great job repurposing employees to cater to more drive-thru guests.

Seasonal Menu 493

Seasonal Menu Outdoor Customer Service Catering 493

Modern Restaurant Management

APRIL 1, 2020

Although we are not having guests eat in our dining rooms, Teriyaki Madness is utilizing technology to combat the fallout through an emphasis on pickup and delivery, innovative curbside service and social media promotions across its website and mobile app.

Technology 472

Technology Healthcare Social Media Mobile Ordering 472

Modern Restaurant Management

SEPTEMBER 7, 2023

With an increasing number of Millennials spending more on dining out each year, it is evident that restaurants that successfully cater to this generation stand to gain a competitive edge. Millennials' preference for convenience, experiences, and socializing has led them to eat out more frequently than previous generations.

Marketing 508

Marketing Loyalty Program Customer Service Catering 508

Modern Restaurant Management

JULY 28, 2021

The pandemic accelerated the shift from dine-in to pick-up and delivery; and while the dine-in option will resume post mass vaccination, there is certainly a new segment of users that will remain loyal to food delivery. An increase in orders necessitates an increased focus on fast delivery and accuracy.

Mobile Ordering 493

Mobile Ordering Online Ordering Customer Experience Retail 493

Modern Restaurant Management

JANUARY 3, 2025

Quick-service and fast-casual concepts are leading this transformation, developing layouts that can seamlessly shift between dine-in, takeout, delivery, and potentially even catering or retail components. Litle Owl What are the advantages of having a smaller, more effective layout and footprint?

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

APRIL 23, 2020

Here’s how they can keep business going and not completely surrender customers to third-party delivery apps, or lose out to big chains in the process. It seems like a no brainer, but many restaurants and grocery chains feel overwhelmed by the shift, or that there will be little profit and great health risks to delivery deployment.

Employee Relations 395

Employee Relations Tourism Delivery Customer Experience 395

EATER

DECEMBER 23, 2024

Lille Allen From Refettorio Harlem in NYC to Truth BBQs partnership with Houstons Sky High for Kids, chefs are in the spirit of giving Next week, couple Amanda and Issac Toups will leave their Mid-City restaurant, Toups Meatery , load up a few vehicles, and make some deliveries to the surrounding New Orleans communities.

Guest Recovery 296

Guest Recovery Dine-in Events Small Business 296

Modern Restaurant Management

MARCH 31, 2021

On the other hand, our society has also become very comfortable with ordering online and receiving contactless home or curbside delivery. Management should ensure their processes are the most hospitable they can be by regularly completing their facility’s own online ordering and delivery process. Fulfilling Other Needs.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

DECEMBER 20, 2021

With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options. in the online food delivery sector. Accelerated by the pandemic, digital restaurant delivery (mobile apps, online orders, text message orders) increased by 123% in the U.S.

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568