Modern Restaurant Management

APRIL 2, 2020

The National Restaurant Association Educational Foundation has launched the Restaurant Employee Relief Fund to support U.S. restaurant employees financially impacted by the coronavirus crisis. Clic here to d onate to the Foundation’s Restaurant Employee Relief Fund. This fund is designed to help those struggling employees.”

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Modern Restaurant Management

FEBRUARY 18, 2020

Third, the onslaught of opioid, vaping, and alcohol combinations have forced the restaurant industry to begin hiring completely different generations of rock star employees, in both the front and back of the house. Improve employee performance. Virtual restaurants can cater to different consumers, expanding clientele.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JANUARY 31, 2024

full service restaurants surveyed plan to introduce catering services. The website is one part of it, but it’s also about maintaining an active social media presence, offering a loyalty program, and investing in ongoing marketing campaigns. Labor : From a labor standpoint, 2023 was a relatively good year for operators.

2024 508

2024 Online Ordering Website Management Email Marketing 508

Modern Restaurant Management

APRIL 20, 2020

ezCater launched Feed the Front Line , a program that helps anyone contribute meals to healthcare workers fighting coronavirus. In just over a week, the program has already sent more than 20,000 meals to 145 hospitals across the country. All donations are tax-deductible and go directly to Children of Restaurant Employees (CORE).

Healthcare 450

Healthcare Small Business Kitchen Safety Front of House 450

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. Along with furthering their technological investments, operators are also altering their physical restaurant locations to cater to delivery. ” What Restaurant Employees Want at Work.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

JANUARY 3, 2024

In 2024, brands will continue to overcome the challenge of accessing and aggregating this valuable owned data to cultivate this level of hospitality and long-term brand loyalty. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. – Joe Hand Jr.,

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 447

2021 Retail Loyalty Program Online Ordering 447

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

MARCH 11, 2020

We would like to thank Derek Jones and all of the employees at Smart Foodservice for their dedication in building a highly differentiated business in the cash and carry industry, and we know the company will be in great hands with its new owners.” Two-Hens Growth Fueled by Accelerator Program. SpotOn Secures $50M Funding.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. It’s one more way we can show how much we care about our employees. “We are very excited about our partnership with SaverLife. To be able to offer these types of resources means a lot.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

Modern Restaurant Management

MAY 27, 2020

“While cafes, dining halls, cafeterias, and concessions stands may look a little different, I am confident that they will feel and be safe for our employees and everyone we serve,” said John Zillmer, Aramark’s CEO. Requiring appropriate personal protective equipment (PPE) for employees, including gloves and masks.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

7 Shifts

JULY 16, 2021

This knowledge will help you answer these questions and more– helping you differentiate yourself from the competition and best cater your coffee shop to the community's needs. A common way for coffee shops to get financed is through business loan programs. Planned marketing strategies: Will you have a loyalty program?

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

AUGUST 14, 2020

Fazoli’s fans in Atlanta can order delectable Italian dishes for delivery, carryout and catering only. As a way to provide a fast-track to joining the Fazoli’s Family, the brand’s latest conversion program offers new and current franchisees a Zero Franchisee Fee, Zero Royalty Fee in year one.

Franchising 474

Franchising Franchise Kitchen Safety Food Safety 474

Modern Restaurant Management

DECEMBER 19, 2023

. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. We’ve seen how robotics can improve not only the customer experience, but the employee experience.

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

FEBRUARY 10, 2020

restaurants are stepping into plant-based or stepping up their existing game to cater to customers looking for more center-of-plate protein variety. Copper Branchofficially launched its new Cauliflower Crust Flatbread program. “More top U.S. PCRM also helps hospitals with implementation of new plant-based menu items.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

DECEMBER 13, 2019

The National Labor Relations Board instructed an administrative law judge to approve settlements resolving complaints against McDonald’s USA LLC, McDonald’s Restaurants of Illinois, Inc., NLRB Approves McDonald's Settlements. Upon entering Flip’d, visitors can order from a digital kiosk or directly at the counter.

Mobile Ordering 251

Mobile Ordering Catering POS Customer Experience 251

Focus POS

DECEMBER 22, 2021

The best solutions will also have features that automate order entry so employees don’t have to do it manually. H3: A strong loyalty program. What’s better than having repeat business; and what’s a better way to get repeat customers than to offer them an effective loyalty program. Holiday meals.

Management 146

Management Management Loyalty Program Online Ordering 146

7 Shifts

JUNE 16, 2024

Best restaurant marketing ideas for 2024 Here are some of the proven and tested restaurant marketing ideas you can try in 2024: Offer your customers rewards using loyalty programs 47% of diners in loyalty programs say they use their memberships a couple of times monthly, and 32% use them several times weekly.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

7 Shifts

JULY 1, 2024

These start-up costs can range from the real estate payments you must make to the permits and licenses you need, the supplies you have to buy for your bar, the wages you need to pay your employees, and insurance. For example, a popular nightclub will need many employees that a cozy neighborhood bar won't, like a house DJ or a valet.

Bar 221

Bar License Food Supply Restaurant Law 221

Modern Restaurant Management

DECEMBER 16, 2019

Finding and retaining employees remain among the biggest obstacles operators struggle with. Additionally, turnover rates for restaurant employees and managers continue to be at all-time highs. It seems the industry has reached its ceiling in terms of hourly employee turnover and is now moderating. Go with a Restaurant Gift Card.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Bingage

JULY 21, 2022

You need to make sure your restaurant is as festive as possible this time of year—and that means catering to the needs of your customers. Your staff should know what special dishes are being offered and when they’ll be served (or else they might not show up) so that employees can plan accordingly.

Marketing 98

Marketing Loyalty Program Social Media Seasonal Menu 98

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s locations have industry-leading average unit volumes, which have only gotten stronger since the company overhauled its marketing technology stack, including an upgraded loyalty program, a new website and easier online ordering. I could not be happier with their experience and energy – it is outstanding!”

Franchising 471

Franchising Franchise Food Fast Casual 471

Modern Restaurant Management

FEBRUARY 19, 2020

There is much work to do, but I am eager to build on the company’s recent momentum and set out on this exciting journey alongside Checkers & Rally’s passionate employees and talented franchisees.” We are confident it will become the go-to place to dine, carry out, or for any catering needs.”

Franchising 305

Franchising Franchise Fast Casual Point of Sale 305

The Restaurant Times

AUGUST 26, 2022

It should be easy to use because a system requiring extensive training might lead to frustration for the employees. It should have all the programs required for front-of-house and back-of-house calculations, such as financial tracking, inventory reports, etc. Restaurant Loyalty Software. Restaurant Reservation System.

2022 69

2022 Management Management Social Media 69

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work?

Article 78

Article 2023 2022 2021 78

Bingage

JULY 21, 2022

You need to make sure your restaurant is as festive as possible this time of year—and that means catering to the needs of your customers. Your staff should know what special dishes are being offered and when they’ll be served (or else they might not show up) so that employees can plan accordingly.

Marketing 52

Marketing Loyalty Program Social Media Seasonal Menu 52

The Restaurant Times

NOVEMBER 10, 2021

People have grown accustomed to instantaneously accessing information related to shopping, entertainment, and via the web and social media. Online restaurant management systems cater to the on-the-go lifestyles of modern customers. With a good POS system, you can offer loyalty programs that will boost your revenue even more.

Management 52

Management Management Online Ordering Mobile Ordering 52

Notch

JANUARY 23, 2019

Here’s an example: One restaurant manager we’ve connected with occasionally removes the trash cans from his kitchen and replaces them with food scrap boxes, labeled with each employee's name. As an alternative, find ways to get fewer employees to do essential tasks that might otherwise get hired out.

Email Marketing 72

Email Marketing Merchandise Website Management Point of Sale 72

QSR Automations

DECEMBER 22, 2023

Of course, it’s still advisable to provide good support over the phone if your customers need help from one of your employees, as well as monitor those calls for future improvements. Software for managing customer relations already exists and is used by many companies in various branches of the industry.

2024 52

2024 Online Ordering Loyalty Program Customer Service 52

Restaurant Clicks

NOVEMBER 5, 2017

You don’t need another employee asking YOU what to do. Private dining, event & catering lead generation optimization. Marketing automations – birthday email program, loyalty systems, and more. PR – Public relations and press releases. That list only relates to the digital marketing.

Marketing 61

Marketing Email Marketing SEO Social Media 61

The Restaurant Times

MAY 25, 2021

The analysis must include: Market segment catered to by the competitors. Your cafe business plan must include a careful analysis of the various factors- regulatory and market-related changes – that might impact the running of your cafe. For example, pandemic-related lockdowns, regulatory changes, tax obligations, etc.

Cash Management 52

Cash Management Employee Relations Email Marketing Point of Sale 52

Apicbase

FEBRUARY 29, 2024

85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. Touchbistro , 2024) Another factor, perhaps less alarming, but constantly present regardless of macroeconomic challenges, is employee theft , which accounts for 4% of annual revenue loss in the restaurant industry.

2024 52

2024 Operations 2023 Loyalty Program 52

BNG Point of Sale

AUGUST 27, 2021

Even as the hospitality industry and catering service businesses throughout the country begin to reopen, owners and operators are faced with a whole new set of issues. For restaurant expenses and a wide range of other related issues, restaurant owners focus on three primary key metrics: . Take advantage of technology .

Point of Sale 52

Point of Sale Customer Service Social Media Online Ordering 52

Notch

JANUARY 23, 2019

Here’s an example: One restaurant manager we’ve connected with occasionally removes the trash cans from his kitchen and replaces them with food scrap boxes, labeled with each employee's name. As an alternative, find ways to get fewer employees to do essential tasks that might otherwise get hired out.

Email Marketing 52

Email Marketing Merchandise Website Management Point of Sale 52

iTab POS

NOVEMBER 8, 2018

With the right restaurant POS system, you can ensure that customers are served and catered to without any delay. The POS system pulls information within seconds through the databases to facilitate your restaurant management and this database is where all details relating to your inventory, customers, and cash is stored. Shorter Queues.

Cash Management 40

Cash Management Mobile Ordering POS Point of Sale 40