Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Food safety and restaurant cleanliness. Similarly, restaurant visitors expect their food to be of a consistent quality every time they visit. To cater to these situations, restaurants should have a digitized checklist or a recipe management software tool. Reservation Processing.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

ChowNow

FEBRUARY 21, 2025

Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Beyond mobile ordering, restaurant apps support operations in ways that were never available before. Online ordering and delivery apps. Reservation and table management apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

FEBRUARY 4, 2022

Diners simply don’t want the low food quality that often comes with long menus. These restaurant food trends can directly impact a restaurant’s profitability. A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste. Delivery Options.

2022 547

2022 Customer Service Online Ordering Website Management 547

ChowNow

MARCH 14, 2025

Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Customer Service and Experience Great food and drink is only truly enjoyed when its coupled with a great service experience.

Operations 195

Operations Management Management Front of House 195

ChowNow

FEBRUARY 12, 2025

Everything from food to labor is getting more expensive, which means restaurant margins are tighter than ever. The right marketing strategy helps you get the most out of every dollar by increasing customer retention , boosting order volume, and encouraging repeat visits. Even if your food is incredible, youre not operating in a vacuum.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JUNE 12, 2024

For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers. When was the last time you placed an order in a restaurant app for curbside pick-up? Some restaurants already employ such tools for optimizing food preparation.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

7 Shifts

OCTOBER 9, 2020

Diners are turning to online ordering in increasing numbers because of COVID-19 pandemic restrictions on on-premise dining. According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic. Online ordering - Ditto.

Design 397

Design Online Ordering Social Media Mobile Ordering 397

Modern Restaurant Management

JULY 22, 2021

While daily specials delivered in family boxes might be quite affordable and frugal, food delivery itself often costs more than the meal for one which can hit monthly discretionary spending quite hard. Online Ordering Will Continue to Thrive. They became even more cost-efficient, food waste conscious and generally more responsible.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

JANUARY 18, 2023

These will become as essential to a restaurant as their secret recipes, holding the key to understanding guests’ behaviors and catering to their preferences. Soon, a server will not only be able to see a guest’s general preferences but also receive tailored food and drink upsell suggestions based on their prior orders.

2023 474

2023 Guest Recovery Customer Service Email Marketing 474

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

Modern Restaurant Management

JULY 3, 2024

Ensure that your site is intuitive and easy to navigate, with clear menus, contact information, and reservation options readily accessible. To cater to the growing demand for convenience, consider integrating online ordering and reservation systems into your website.

SEO 489

SEO Website Management Online Ordering Mobile Ordering 489

Modern Restaurant Management

MARCH 31, 2021

Restaurants can continue to foster the aura of personal service and exclusivity by using online booking services and offering phone reservations. On the other hand, our society has also become very comfortable with ordering online and receiving contactless home or curbside delivery. Fulfilling Other Needs.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

JANUARY 31, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of dramatic Valentine's Day shift, best food scenes, and the evolution of c-store foodservice. Food-away-from-home spending is likely to see modest growth as softer consumer spending patterns prevail. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2024 2025 221

7 Shifts

OCTOBER 1, 2024

These days, a restaurant's reputation is built on more than the taste of its food. Food quality Food quality plays a big role in your customer’s experience. Serving fresh, delicious, and well-prepared food can make a big difference in how customers perceive your restaurant. Presentation also matters.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

FEBRUARY 18, 2020

Over the next decade, a generation passionate about health and wellness will demand restaurants be transparent about food from farm to table. Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JANUARY 31, 2024

full service restaurants surveyed plan to introduce catering services. Inventory : Generally, when food costs go up, operators will raise their menu prices by a small amount. Ninety-four percent of operators are planning some form of expansion and more than half of the 600 U.S

2024 508

2024 Online Ordering Website Management Email Marketing 508

Modern Restaurant Management

MAY 24, 2024

Three Strategies to Boost Customer Retention at Restaurants Knowing how to increase food sales is essential if you wish to earn high revenue. You can use feedback forms, check your monthly sales report, analyze the reservations made, and even work on the order history. This is a key point that results in high customer loyalty.

Loyalty Program 438

Loyalty Program Point of Sale Email Marketing Customer Experience 438

Modern Restaurant Management

NOVEMBER 10, 2020

While many restaurant executives work from an office setting, most of their employees are on the ground floor, bussing tables, taking orders or preparing food. In order to effectively engage with these workers, it is important to meet them where they are and connect in the ways that matter most to them.

Mobile Ordering 493

Mobile Ordering Online Ordering Customer Experience Communication 493

Modern Restaurant Management

SEPTEMBER 16, 2020

The marketing message has not changed drastically from food-based to safety procedures. Safety is the new variable that got added up along with the usual suspects pertaining to food. Pizza chains still getting orders via phone 70 percent of the time. Has the marketing message changed from food-based to safety procedures?

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

FEBRUARY 28, 2023

Keeping staff has long been an issue for the food and beverage industry, but many restaurants now feel it is their primary obstacle to running a successful business. How do you make sure all employees – new and veteran – are truly ready for the upcoming food health inspection?

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

FEBRUARY 17, 2020

” He serves on the Board of Directors for The Cholula Food Company, Spurs Sports and Entertainment and is Chairman of the Board of the TEAM Coalition (Techniques for Effective Alcohol Management). Food & Facilities. ” Prior to joining Aramark, Birdwell held leadership roles with Hilton, Marriott and Wyndham Hotels.

Sports 383

Sports Point of Sale Customer Experience Entertainment 383

EATER

JUNE 4, 2024

Make reservations. For restaurants that accept reservations, reserve. It can be hard for diners to tell if a place requires reservations or not, so unless a restaurant specifically states on its website that it doesn’t accept them, assume you’ll need to book. If you make a reservation, honor it. at 20 o’clock.)

Fine Dining 301

Fine Dining Reservations Seating Online Ordering 301

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. Tastewise, an AI-powered food intelligence solution, launched in the UK. ” Tastewise Data.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. General Mills Foodservice' s Neighborhood to Nation Restaurant Recipe Contest will award $100,000 to restaurants and food trucks nationwide.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. By identifying their individual needs, you'll be able to cater your service to meet and exceed them. Avoid overbooking reservations. Take orders with care.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

JUNE 17, 2021

Augustine, Florida, a new self-serve store in Bayonne, New Jersey, focused on catering with a late-night walk-up window, and a counter-service store in Navarre, Florida, that will appeal strongly to tourists. "This This new restaurant design option will fit seamlessly with our existing drive-thru and mobile ordering capabilities.

Franchising 431

Franchising Franchise Food Truck Loyalty Program 431

Modern Restaurant Management

NOVEMBER 19, 2019

Starbucks Reserve Roastery Chicago, top photo, opened its doors to the public on Friday, November 15. Located on North Michigan Avenue and Erie Street on Chicago’s Magnificent Mile, the opening of Chicago Reserve Roastery marks Starbucks sixth global Roastery and third location in the U.S. Unique Food and Beverage Experiences.

Delivery 322

Delivery Reservations Customer Experience Retail 322

SpotOn

JANUARY 14, 2025

Restaurants weren’t always about exclusive reservations and expertly fused small plates. ” Gordon had done catering and hotel restaurants, serving guests of all different stripes. The origin of the English word “restaurant” comes from the French verb restaurer, which means “to restore oneself.”

Operations 98

Operations Front of House Back of House Seasonal Menu 98

Modern Restaurant Management

JANUARY 6, 2020

150 percent increase in restaurants offering food, bev and DIY kits for sale. Be it a national holiday, or a gift just because, here are some of the ways customers revel with restaurants: Thanksgiving is the top holiday for restaurant catering orders. Most popular holiday for reservations: Mother’s Day. Birthdays 2.

Mobile Ordering 348

Mobile Ordering Online Ordering 2019 Reservations 348

7 Shifts

JULY 25, 2024

One of the best things to do is to find additional revenue streams to supplement your core food and beverage sales. Offering additional services, like delivery and takeout, meal kits and subscription boxes, and even catering and hosting special events can unlock new growth opportunities.

2024 243

2024 Loyalty Program Point of Sale Online Ordering 243

Modern Restaurant Management

SEPTEMBER 27, 2024

The survey was conducted in January 2024 among 522 US-based Food and Beverage professionals, including owners and managers from single-site establishments and small multi-site chains with fewer than 20 restaurants. Nearly half (49 percent) of respondents will be seeking a reservation during the 4 to 6 p.m. early bird timeslot.

Food Truck 251

Food Truck Fast Casual 2024 Food 251

Squirrel Systems

FEBRUARY 3, 2025

Super Bowl Sunday is one of the busiest days for restaurants and bars, as fans gather to enjoy the game, food, and drinks with friends and family. Takeout Specials Super Bowl Sunday is a peak day for takeout orders, so be sure to offer a dedicated takeout menu for those who prefer to enjoy the game at home.

Social Media 75

Social Media Point of Sale Email Marketing Back of House 75

Modern Restaurant Management

DECEMBER 13, 2019

On special appeal, the Board vacated the judge’s order, and remanded the case to the judge with instructions to approve the settlement agreements. Upon entering Flip’d, visitors can order from a digital kiosk or directly at the counter. An administrative law judge denied their motions to approve the settlement agreements.

Mobile Ordering 251

Mobile Ordering Catering POS Customer Experience 251

7 Shifts

AUGUST 20, 2024

From seating diners and helping them order quickly to processing payments, let’s explore some proven ways to improve your restaurant’s table turnover rate. Fast food Fast casual restaurants typically have the highest table turnover rates since they focus on quick service and efficient operations.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

7 Shifts

AUGUST 26, 2024

However, SEO is no longer enough due to high competition in the food industry. With the right strategies, you can easily attract diners searching for restaurants like yours in your local area and get more reservations and takeout orders. Google remains the top platform to search for local businesses and services.

Customer Service 195

Customer Service Seasonal Menu Website Management Online Ordering 195

Modern Restaurant Management

DECEMBER 28, 2023

Moreover, predictive analytics and machine learning algorithms are being utilized for demand forecasting, effectively minimizing food waste and optimizing inventory management. Nowadays, we often come across AI-powered technologies like recommendation systems, customized menus, and automated ordering procedures.

2024 309

2024 Dietary Restrictions Customer Experience Customer Service 309