Modern Restaurant Management

FEBRUARY 24, 2025

The research stems from in-person chef interviews and a nationwide survey of more than 400 restaurant owners and operators spanning 47 states with respondents ranging from fine dining establishments to fast-casual venues, breweries, and caterers. "This Restaurants are also implementing innovative retention strategies.

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2024 2025 2023 Loyalty Program 251

Modern Restaurant Management

MAY 24, 2024

This stresses the need for customer retention programs. Thus, loyalty programs are the best ROI-driven strategy for customer retention. This customer loyalty stays strong, negating the changing market landscape. So, let us explore the top strategies to develop customer retention programs.

Loyalty Program 438

Loyalty Program Point of Sale Email Marketing Customer Experience 438

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

APRIL 2, 2024

This shift in consumer behavior underscores the need for restaurants to cater to this growing customer demographic. For this, flexible seating arrangements are the key – from cozy booths to communal tables and counter seating, offering options that cater to individual preferences ensures that solo diners feel comfortable and valued.

Loyalty Program 411

Loyalty Program Catering Seating Customer Experience 411

Goliath Consulting

APRIL 15, 2021

The benefits of having loyalty programs—particularly mobile programs—have become more noticeable due to the pandemic. Customers are prioritizing value, convenience and speed more than ever, and loyalty programs that are able to provide these perks are reaping the benefits from growing sales to more return customers.

Loyalty Program 221

Loyalty Program 2021 Mobile Ordering Customer Experience 221

Modern Restaurant Management

SEPTEMBER 3, 2024

When restaurants find their perfect blend of tools, they can transform challenges into opportunities for growth and innovation. Technology opens the doors for efficiency and innovation while meeting guest demands for seamless, convenient experiences. This gradual method minimizes disruption and gives your team time to adapt.

Loyalty Program 458

Loyalty Program POS Online Ordering Customer Experience 458

ChowNow

FEBRUARY 21, 2025

Mobile ordering has become the preferred method for customers, with 71% saying they would rather use a restaurants branded mobile app over third-party platforms because its more affordable, easy to use, and personalized due to loyalty programs. Here is an example of a restaurants branded app. Inventory and supply chain apps.

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2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Goliath Consulting

APRIL 15, 2021

The benefits of having loyalty programs—particularly mobile programs—have become more noticeable due to the pandemic. Customers are prioritizing value, convenience and speed more than ever, and loyalty programs that are able to provide these perks are reaping the benefits from growing sales to more return customers.

Loyalty Program 195

Loyalty Program 2021 Mobile Ordering Customer Experience 195

Modern Restaurant Management

DECEMBER 21, 2022

The technology space is still the “wild west” in the spirits realm, and it is likely that technology will continue to innovate, and inevitably consolidate, the playing field. Expand Customer Loyalty : This year, many restaurants didn’t necessarily see a drop in topline sales, but instead suffered drops in visit frequency.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

DECEMBER 20, 2023

While these tools have so far proven revolutionary as time-savers, the months ahead will reward innovation-minded restaurant leaders willing to go beyond these entry-level AI uses and find new ways to leverage it for improved customer engagement, back-end data processing and more. Their commentary, however, was telling.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

FEBRUARY 18, 2020

At Capriotti’s we are on a continuous and ever accelerating path toward innovation while building on our unique heritage. We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JANUARY 3, 2024

In 2024, brands will continue to overcome the challenge of accessing and aggregating this valuable owned data to cultivate this level of hospitality and long-term brand loyalty. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. – Joe Hand Jr.,

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2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

DECEMBER 16, 2021

We expect restaurants to place more emphasis on these things given increased competition in the space as operators aim to increase brand loyalty both internally and externally. This will cause restaurants to innovate their offerings amidst reduced menu sizes. Jay Fiske, Vice President, Powerhouse Dynamics. Kari Hensien, RizePoint CEO.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

JANUARY 2, 2024

People will increasingly choose innovative products not only because they align with their values, but because they taste and perform better or otherwise meet personal preferences or needs. This shift will position cultivated meat as a long-term venture with the potential for far-reaching positive impacts on future generations.

2024 493

2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

MARCH 11, 2020

” The 25th edition of Scoop features products designed to help bar-and-grill operators easily get creative and innovate with their menus, with elevated, upsell-worthy versions of their traditional bar-and-grill fare. Innovative Experiences. It can be served with signature dips or used as a slider bun for a sandwich.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

NOVEMBER 15, 2023

However, Millennials were also more likely to cite loyalty points and special offers as a reason for using this option. Restaurants should recognize that households with children have different needs and preferences, and can customize their marketing programs to emphasize these elements and better appeal to parents.

Loyalty Program 275

Loyalty Program Mobile Ordering Website Management Online Ordering 275

Modern Restaurant Management

JANUARY 31, 2024

full service restaurants surveyed plan to introduce catering services. The website is one part of it, but it’s also about maintaining an active social media presence, offering a loyalty program, and investing in ongoing marketing campaigns.

Online Ordering 508

Online Ordering 2024 Website Management Inventory 508

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

FEBRUARY 2, 2021

This required understanding of their customers and other factors such as payment methods, discounts, price-matching, loyalty and rewards programs, etc. Rapid Innovation Is Critical for QSR Growth. Another important facet of the product mix is innovation. The innovation and go-to-market strategy is highly complex.

Mobile Ordering 291

Mobile Ordering Point of Sale Customer Service Loyalty Program 291

Modern Restaurant Management

JANUARY 12, 2022

Along with furthering their technological investments, operators are also altering their physical restaurant locations to cater to delivery. But despite these concerns, 46 percent of people noted they will eat out daily to several times a week in coming months and showed a growing loyalty to their favorite brands.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. The timing is right and here we are, opening new markets by extending an innovative strategy so entrepreneurs can develop with confidence.”

Franchise 474

Franchise Franchising Fast Casual Loyalty Program 474

The Restaurant Group

NOVEMBER 20, 2024

Are you catering to families, young professionals, or food enthusiasts? Building a community around your brand fosters loyalty. Offer Promotions and Discounts Implement Loyalty Programs Reward repeat customers with discounts or freebies. When guests see their suggestions in action, it builds loyalty and trust.

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Loyalty Program Customer Experience Social Media Customer Service 78

Modern Restaurant Management

DECEMBER 13, 2019

Catering will also be available with guests choosing large servings of Build Your Own Pancake Bowls, breakfast sandwiches, a Burger Bar and more. Together, we will drive innovation and growth by remaining focused on providing our customers with the solutions they need to be successful and providing exceptional experiences for our people.”

Mobile Ordering 251

Mobile Ordering Catering POS Customer Experience 251

Modern Restaurant Management

NOVEMBER 17, 2020

The survey insights show how the hospitality and event industry can pivot their offerings to cater to consumer preferences. A little under half of the respondents said yes, and of those 30 percent of them used catering for these events. The most important factor for Americans to join a brand loyalty program?

2020 402

2020 Mobile Ordering Online Ordering Food Order 402

Modern Restaurant Management

NOVEMBER 11, 2019

Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent). “Hotel brands, especially those with locations in various cities around the world, have a unique opportunity to build loyalty with customers through their F&B offerings. ” Building Loyalty. " NOLA Cuisine at Airport.

Travel 297

Travel Food Hotels Loyalty Program 297

Modern Restaurant Management

JUNE 3, 2021

Fast and easy (56 percent) ties with coupons and deals (56 percent) for the top reasons consumers download apps followed by earn and track loyalty points (48 percent), easy payment options (43 percent), and to avoid long lines (40 percent). Apps are being downloaded for convenience and discounts. Apps are being deleted and redownloaded.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

JUNE 24, 2020

When paired with other products like Square Marketing and Square Loyalty, sellers can strengthen customer relationships, create open lines of communication, and incentivize patrons to keep coming back. The program will kick off in the 50 largest U.S. Plus, Square is also waiving dispatch fees until July 1, 2020. Visa SMB Help.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539

Restaurant365

FEBRUARY 25, 2020

Catering Services. Catering businesses range in size and business model, but generally, although CoGS may be the same between catering and FSR, catering can operate with much lower overhead costs. Profit margins average 7-8% for catering service businesses. How to Improve Average Profit Margin.

Loyalty Program 183

Loyalty Program Point of Sale Fast Casual Online Ordering 183

Goliath Consulting

DECEMBER 6, 2020

Customer loyalty and rewards mean everything in this new information-driven age. According to Incisiv, limited-service restaurants should also provide their guests with additional benefits such as documented safety measures, loyalty programs, offers, promotions and social media integration if they hope to grow their repeat customers (11).

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2021 Mobile Ordering Food Guest Recovery 286

Modern Restaurant Management

DECEMBER 31, 2019

2019 brought a rapid increase of dairy-free and vegan options for consumers in restaurants including ice cream, cheese, chicken, beef and continued innovations for fish, lamb and milk. These options cater to both vegetarians/vegans and the flexitarian, someone who eats meat but wants plant-based options as well.

2020 345

2020 Kitchen Safety Consumer Goods Point of Sale 345

TRG Restaurant Consulting

DECEMBER 22, 2024

To attract and retain employees, many establishments are offering competitive wages and investing in employee training programs. Engaging with customers through social media and promptly addressing feedback can enhance a restaurant’s reputation and build customer loyalty.

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2025 Loyalty Program Online Ordering Customer Service 52

7 Shifts

OCTOBER 15, 2020

Here are the blueprint details: Cuomo also asks New Yorkers to help enforce these regulations by self-reporting any restaurants they see breaking the 25% capacity rule, a program titled “New Yorkers Protecting New Yorkers.” The program ultimately supported 95 restaurants and 1,000 workers in the industry.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

SEPTEMBER 27, 2024

To prepare for a stronger economy, Expert Market suggests implementing targeted solutions like streamlined financial management software for owners and utilizing loyalty programs and adaptive measures to retain customers. Hardee’s offered an LTO this summer, leading to a boost in loyalty among the chain’s visitors.

Food Truck 251

Food Truck Fast Casual 2024 Food 251

7 Shifts

JULY 16, 2021

This knowledge will help you answer these questions and more– helping you differentiate yourself from the competition and best cater your coffee shop to the community's needs. You could have the best coffee, tastiest treats, and the most innovative concept, but all of that can be easily compromised if your shop isn't in the right location.

License 459

License Hiring Equipment Small Business 459

7 Shifts

NOVEMBER 9, 2022

These can be customers that have the potential to order high-value items, customers that are receptive to brand loyalty marketing, and prospects that fit your business strategy related to location, demographics, and spending habits. Loyalty programs. Once you find your goals, move on to the people you want to target.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195