Modern Restaurant Management

JULY 29, 2020

For large-scale restaurant operations, now is the time to double down on stringent standards, good customer communication, and consistent application of your standards. Communicate Standards and Keep Everyone in the Loop. With complicated instructions and shifting rules, communication is key to preventing a miscue.

Front of House 539

Front of House Management Management Franchise 539

Modern Restaurant Management

JUNE 8, 2020

” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. ServeSafe and food handler certification. Improve Team Communication. There is no single flowchart or checklist, and every restaurant and locale is unique.”

FOH 507

FOH BOH Front of House Employee Relations 507

Modern Restaurant Management

NOVEMBER 29, 2022

Maybe there was a breakdown in communication somewhere along the internal meal preparation process. These include how many employees are working per shift, how special requests are communicated, how modified meals are marked, etc. Digital tools make the communication easier and more accurate. Implement software.

Ordering 562

Ordering Employee Relations Online Ordering Customer Service 562

Modern Restaurant Management

NOVEMBER 3, 2020

Look Beyond Certification. Examples include identifying and marketing popular items such as iconic cocktails or signature entrees via special instant offers; or even offering personalized, on-the-spot coupons or gift certificates for individual items guests have just consumed or for a packaged experience (“Wine Wednesdays”).

Front of House 547

Front of House Certification Back of House Menu 547

Modern Restaurant Management

OCTOBER 14, 2022

Likewise, ensure that you and your kitchen staff hold the necessary food safety certifications so that your guests are in good hands. Communicate Clearly. For this to happen, there needs to clear, consistent communication between various parties. On the Menu. Customers need to be able to trust your restaurant.

Allergens 474

Allergens Kitchen Safety Front of House Food Safety 474

Modern Restaurant Management

JULY 10, 2020

Also of concern is that important certifications may have expired, such as annual tests for a facility’s fire suppression system or expired fire extinguisher certifications. Infection control, including employee wellness checks, identifying high touch surfaces and increasing cleaning and sanitizing schedules.

Food Safety 429

Food Safety Certification Employee Relations Restaurant Law 429

Modern Restaurant Management

OCTOBER 10, 2024

In the restaurant industry, an education program should emphasize the development of durable skills such as leadership, communication, and problem-solving. These can include high school completion, bachelor's and graduate degrees, certificates and English-language learning programs.

Education 221

Education Loyalty Program Leadership Fast Casual 221

Modern Restaurant Management

APRIL 28, 2023

To ensure that their suppliers are properly certified – in terms of safety protocols and ESG efforts – many restaurants are using tech tools to better manage their suppliers’ certification status. Disruptions happen daily.

Supplies 418

Supplies Food Supply Food Safety Certification 418

Modern Restaurant Management

JULY 24, 2023

It can help improve restaurants’ transparency, validation, verification, and communication, driving key performance indicators (KPIs) like increased customer satisfaction, trust, and loyalty. Here, AI can help verify suppliers’ compliance with audit and certification standards. Building consumer trust. Driving KPIs.

Supplies 419

Supplies Sustainability Food Supply Food Safety 419

Modern Restaurant Management

SEPTEMBER 8, 2021

Now, restaurant owners and managers can be confident in their readiness against pathogens and reassure guests and employees by committing to cleanliness and effectively communicating their approach to the public. Communicating Cleanliness. Invest in proper training and certification. Building Trust Through Cleanliness.

Kitchen Safety 489

Kitchen Safety Employee Relations Communication Point of Sale 489

Modern Restaurant Management

FEBRUARY 12, 2024

Gift Card Revenue If gift cards or gift certificates are being sold, ask how they are fulfilled and which provider supplies the gift cards so you can order more when needed. Newsletter Database Another valuable asset to maintain is a database of customer contacts that have opted to receive communications from the restaurant.

Social Media 454

Social Media SEO Online Ordering Website Management 454

Modern Restaurant Management

AUGUST 31, 2021

Proper communication with the insurance agent about all the ins and outs of the restaurant can help set up the policy right from the get-go. Staying in close communication with their agent is vital for bar and restaurant owners. Currently in the industry, liquor liability is taking on a hard market.

Bar 482

Bar Insurance Employee Relations Certification 482

Perfect Daily Grind

AUGUST 14, 2022

There is also no specific “direct trade” certification for coffee – and as such, the definition of it can be used rather loosely in the coffee industry. To learn more about the relationship between direct trade and certifications in the coffee industry, I spoke with two coffee professionals who work with private certification initiatives.

Certification 126

Certification Sustainability Agriculture Communication 126

Modern Restaurant Management

SEPTEMBER 9, 2020

At its base, strengthening your food safety culture requires great communication, ongoing training and reminders, and an incentive-based system to build collaboration instead of a punitive system, which often compels employees to do the minimum. Increase Communication and Distribute Updated Policies Quickly and Efficiently.

Management 474

Management Management Food Safety Audits 474

Modern Restaurant Management

MARCH 30, 2020

Delivery customers want restaurants to communicate (well and often!) Reassure customers you are going the extra mile to protect their food by: Retraining staff and ensuring everyone’s Food Handler certifications are up to date. What does the delivery customer expect now? their updated company policies regarding COVID-19.

Delivery 511

Delivery Food Safety Mobile Ordering Customer Experience 511

Modern Restaurant Management

MAY 13, 2020

Identify and communicate operational priorities. Don’t forget to secure their certificates of insurance, hold-harmless agreements and contracts. Find the time to look at your current contingency plan to evaluate how well policies and procedures were followed (to the extent that they could be).

Healthcare 516

Healthcare Food Safety Certification Insurance 516

Modern Restaurant Management

SEPTEMBER 29, 2022

Learn to keep communication open to address any concerns that may arise. Then, you can send them a gift certificate or an email or call them. So, ensure that you establish a plan of action for dealing with problems resulting in dangerous situations. Protect Your Staff. Encourage your staff not to engage with aggressive customers.

Cash Management 493

Cash Management Customer Service Food Safety Restaurant Law 493

Modern Restaurant Management

APRIL 7, 2020

For instance, communicating with your customers through popular social media channels like Facebook and Instagram is vital. Selling gift cards and certificates for future use is another great option to keep money flowing while business is slow.

Marketing 507

Marketing Tip Distribution Loyalty Program Mobile Ordering 507

7 Shifts

NOVEMBER 12, 2020

For after-hours questions, tell trainees to communicate with their mentors via your restaurant's team communication tool to help staff maintain a work-life balance. Here are some sample guidelines for in-person communication while at work: There’s no such thing as over-communication. Be thorough in your communication.

FOH 307

FOH Food Safety BOH Customer Service 307

Modern Restaurant Management

OCTOBER 19, 2020

If budget allows, small gestures like a gift certificate to a local coffee shop can be a good motivator, and it supports other food service businesses that may be struggling during the pandemic. This also includes communicating their commitment to a safe culture in all that they do. Treat Location Employees Like Assets.

Food Safety 539

Food Safety Food Employee Relations Consumer Goods 539

Lavu

APRIL 8, 2020

As it becomes overwhelming to know which ones are important to read versus which ones have something different or important to daily life, remember the various ways of communicating with your customers through the remainder of this pandemic. While COVID-19 has slowed down business, your loyalty members will appreciate your communications.

Communication 147

Communication Loyalty Program Social Media Online Ordering 147

Modern Restaurant Management

APRIL 4, 2024

Ask lots of questions, look for certifications such as Certified Humane, the Equitable Food Initiative, and the Fair Food Program and ratings like Seafood Watch. The book's highlighted advice includes: Pick The Battles to Win – Ganzler helps companies gather, organize, and evaluate myriad issues they could take on.

Sustainability 490

Sustainability Book Food Supply Waste 490

Modern Restaurant Management

AUGUST 25, 2021

Sustainable team dynamics come from fair pay, competitive policies like health care and time off, and cultivating a culture that makes it easy for employees to communicate in an open and stress-free manner. Fourth Priority: Proper Packaging.

Operations 493

Operations Ordering Sustainability Food Supply 493

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Health, Allergen, and Food Safety Training and Certifications.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Modern Restaurant Management

JULY 7, 2020

Having a minimum of one person per location with a current ServSafe Food Protection Manager certification. Certificates of completion are required. Communicate with customers: Assure your patrons that you’re taking all the necessary precautions to create a safe restaurant environment. Ordering a meal via mobile device.

Mobile Ordering 481

Mobile Ordering Restaurant Law Seating Customer Service 481

Modern Restaurant Management

MARCH 11, 2020

. “Businesses need help navigating the digital shift in commerce, whether that’s utilizing new payment methods, leveraging actionable data or taking advantage of new mediums to communicate with their customers,” stated Zach Hyman, Co-Founder of SpotOn. ” GIG Rebrands Certification Group.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

7 Shifts

JULY 29, 2024

One method of this for back-of-house employees is 'station certification.' Communication Preferences The nature of restaurant work makes it an unlikely candidate for the remote revolution — and most employees still prefer some form of analog communication.

Employee Relations 221

Employee Relations Cash Management Loyalty Program Certification 221

7 Shifts

JUNE 25, 2021

If you added customer screening questions like sanitation certifications, you'll see those answers here, too. Get access to 7shifts hiring tools and the entire team management suite including scheduling , communication , and time clocking. Are multiple managers involved in your hiring process?

Hiring 370

Hiring Website Management Social Media Certification 370

EATER

APRIL 7, 2022

B Corp certification is awarded to businesses that use profits and growth as a means to a greater end: Positive impact for their employees, communities, and the environment,” Amy’s explains in a blog post from March 2021. The latest complaint calls for B Corp to investigate Amy’s and, if necessary, revoke its certification.

Kitchen Safety 333

Kitchen Safety Food Safety Certification Consumer Goods 333

Modern Restaurant Management

JANUARY 25, 2024

IT Skills and Certifications Due to their applicability across a wide range of industries, IT skills are in high demand. Among restaurant workers, the IT skill courses that we see the most demand for are those in cybersecurity, AI machine learning, and CompTIA certification.

Education 275

Education Franchising Franchise Certification 275

Modern Restaurant Management

OCTOBER 13, 2023

For instance, gifting a vegan employee a certificate to a steakhouse might not be the gesture of goodwill intended—it could even be the final straw that sees them looking for new employment in the coming year. However, as the saying goes, "It's the thought that counts."

Loyalty Program 440

Loyalty Program Workshop Events Certification 440

7 Shifts

OCTOBER 22, 2021

That's where proper holiday work scheduling comes into play — and with the right combination of tools, organization, and communication, restaurants and their teams will soar through the holiday season with more ease than Santa on his sleigh. Table of Contents. Need a Holiday Work Schedule? Gathering Employee Availability & Feedback.

Seasonal Menu 370

Seasonal Menu Hiring Reference Mobile Ordering 370

A Wine Story

APRIL 8, 2020

Wine Certification Courses. Whether you’re a wine trade professional, a sommelier in a restaurant, or a wine lover eager to learn more, you are probably interested in wine certification courses. Wine Certification Courses: Wine Scholar Guild (WSG) . The reason is that going the “certification route” has become a trend.

Certification 106

Certification Seminar Education Book 106

7 Shifts

JANUARY 11, 2021

Apply for a T-93 Certificate of Fitness , also required by the FDNY Review NYC guidelines for tents, umbrellas, and other outdoor enclosures Secure electric or propane heaters and extra fuel to prevent any prime-time outages. Submit an Attestation for Propane Heaters.

Guest Recovery 358

Guest Recovery Online Ordering Outdoor Front of House 358

Modern Restaurant Management

MAY 6, 2022

Certified USDA Organic, Non-GMO Project Verified, Gluten-Free, and Fair Trade Certified are some of the prominent certifications on this product's packaging. The importance of communicating sustainability in the supply chain is also growing for manufacturers.

Consumer Goods 492

Consumer Goods Allergens Food Supply Sustainability 492

Modern Restaurant Management

DECEMBER 23, 2019

And be sure to reward them for their time with a discount or gift certificate toward a future meal. Make it easy to communicate with your business through various channels. Maintain a consistent brand voice and user experience everywhere your customers are.

Social Media 334

Social Media Customer Experience Customer Service Small Business 334

Modern Restaurant Management

MAY 4, 2023

When you combine email with other electronic forms of communication, such as texting and instant messaging, it’s no wonder Americans are suffering from communication overload. A direct mail gift certificate is a welcome gesture they won’t forget.

Loyalty Program 251

Loyalty Program Email Marketing Customer Service Certification 251