Modern Restaurant Management

AUGUST 30, 2022

In my experience, when labor issues arise, training and education of the crew are the first things to suffer. It’s impossible to track training for all these employees as they come and go unless you have reliable systems. Make sure that your team is trained and that you have documentation to prove it.

Food Safety 447

Food Safety Technology Kitchen Safety Food 447

Modern Restaurant Management

FEBRUARY 14, 2023

To accomplish this: Improve training efforts. Unfortunately, many restaurants are using archaic training programs, so update your training to be current, relevant, and tech driven. Additionally, audits and confirmation of safety certifications should be standard operating procedure before working with new vendors.

Food Safety 474

Food Safety Kitchen Safety Loyalty Program Employee Relations 474

Modern Restaurant Management

JULY 10, 2020

Also of concern is that important certifications may have expired, such as annual tests for a facility’s fire suppression system or expired fire extinguisher certifications. Train Employees to the Written Plan. Documentation is key here noting training dates, times and attendance.

Food Safety 429

Food Safety Certification Employee Relations Restaurant Law 429

EATER

OCTOBER 21, 2024

Goldman says that though employees are trained to speak on the environmental benefits of plant-based eating, “it’s not as embedded in our cashier training or our interactions with consumers, because we really are focused on positive guest experience.” The environmental mission can come later.

Sustainability 331

Sustainability Sourcing Consumer Goods Seasonal Menu 331

Modern Restaurant Management

JANUARY 27, 2022

Commit to ongoing training. All workers must be trained in food safety, not just upon hiring, but throughout their tenure. Use tech tools to provide regular training and send small “chunks” of information right to employees’ phones. Use software solutions to manage supplier certifications.

Kitchen Safety 530

Kitchen Safety Food Safety Audits Food 530

Modern Restaurant Management

NOVEMBER 4, 2022

Proper Training Is Paramount. First, and most important, what type of customer service training have you given your employees? Too few restaurants train their employees how to interact and satisfy their customers. Customer service training should be mandatory to overcome the issues that come with being short staffed.

Customer Service 474

Customer Service Website Management Back of House Social Media 474

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. To increase order accuracy, your restaurant should: Prioritize training. When restaurants are short-staffed, training may become an afterthought, as other high-priority tasks loom. Even when things are hectic, training must remain a priority.

Ordering 562

Ordering Employee Relations Online Ordering Customer Service 562

Modern Restaurant Management

AUGUST 15, 2024

These expenses include money spent on recruiting, hiring, and training new staff, and lost productivity. Train Employees Training increases service speed and instills multitasking skills in employees, maximizing productivity without needing to hire additional staff. percent compared to other industries’ rate of 4.9

Loyalty Program 448

Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

APRIL 27, 2020

. “By combining this guidance with a restaurant’s existing policies gleaned from the FDA Food Code, ServSafe training, and recommendations from local health officials, they can help secure a safe opening,” said Sherman Brown, executive vice president, training and certification.

Food Safety 578

Food Safety Document Guest Recovery Download 578

Modern Restaurant Management

MARCH 9, 2022

Train your staff. Educate your employees why it’s essential to reduce food waste and train them on how to accomplish this. Use tech tools to track supplier certifications to be sure your suppliers are consistently practicing proper food safety and quality protocols. Optimize your supply chain.

Waste 539

Waste Compost Food Recycling 539

Modern Restaurant Management

MAY 2, 2022

Train continuously. New employees get trained on safety and quality protocols as part of their onboarding. But all employees should receive ongoing training – not just upon hiring, but throughout their tenure. Use tech tools that can document, organize, and centrally store data for each supplier.

Food Safety 546

Food Safety Food Supply Waste Sustainability 546

Modern Restaurant Management

OCTOBER 14, 2022

Likewise, ensure that you and your kitchen staff hold the necessary food safety certifications so that your guests are in good hands. Make sure that your staff is thoroughly trained to make your restaurant as allergen-friendly as possible.

Allergens 474

Allergens Kitchen Safety Front of House Food Safety 474

Modern Restaurant Management

JUNE 5, 2024

Going above and beyond LEED certification, Selby Gardens is seeking “Petal” certification through The Living Future Institute and will strive for net-positive energy, be free of toxic chemicals, and lower the energy footprint many times below that of a generic commercial structure.

Certification 474

Certification Sustainability Design Seasonal Menu 474

Culinary Cues

MAY 18, 2020

First and foremost – congratulations on earning your degree or certificate. Know that the degree or certificate is more than an acknowledgement of the skills and knowledge that you have gained – it represents your level commitment and discipline that will serve you well. PLAN BETTER – TRAIN HARDER. Harvest America Ventures, LLC.

White Paper 520

White Paper Certification Food Safety Food Supply 520

Modern Restaurant Management

MAY 13, 2021

He started a project on his own, hiding Easter eggs around town in Mukilteo with the winner being awarded a $100 gift certificate to a local eating or drinking establishment, and another $10 kicked in from local pizzeria, Sully’s Pizza. These programs train restaurant, front-of-house staff, including delivery personnel on.

Front of House 367

Front of House Food Safety Certification Social Media 367

Modern Restaurant Management

AUGUST 24, 2021

It costs around $2,000 to hire and train a new restaurant worker, and with a 75 percent turnover rate, that’s a lot of money to cycle through with every staffing change. Outside of raises, giving employees additional training and certifications are major ways of reducing churn. Place Value on a Good Employee.

Hiring 493

Hiring Mobile Ordering Hotels Certification 493

Modern Restaurant Management

JULY 29, 2020

Once the staff is sufficiently trained in local and brand standards and are consistently beating their sanitization “high scores”, you can consider boosting customer confidence with front-of-house dashboards. When you show this information to customers, it works like a real-time health inspection certificate.

Front of House 539

Front of House Management Management Franchise 539

Modern Restaurant Management

MAY 13, 2020

What activities will be required to support staff – like hygiene requirements and training on disinfection policies and procedures? Don’t forget to secure their certificates of insurance, hold-harmless agreements and contracts. This might also be done more frequently. These should be covered by your policies and procedures.

Healthcare 516

Healthcare Food Safety Certification Insurance 516

Modern Restaurant Management

OCTOBER 10, 2024

Effective communication courses help employees interact professionally with customers and colleagues, while conflict management training equips them to handle challenging situations gracefully. These can include high school completion, bachelor's and graduate degrees, certificates and English-language learning programs.

Education 221

Education Loyalty Program Leadership Fast Casual 221

Goliath Consulting

SEPTEMBER 27, 2020

But there’s much more that tech has to offer, especially when it comes to AI being integrated into guest order systems, training, and restaurant operations. Consistent Training and Optimal Scheduling. When it comes to running a successful business, operators understand how training plays a crucial role.

Technology 397

Technology Mobile Ordering Food Safety Customer Service 397

Modern Restaurant Management

JUNE 24, 2022

However, spending the time to create a handbook will help create the desired culture, as well as save time and money (helping to avoid employee turnover as 36 percent of employees say they quit because they wish they had better training, legal action, safety concerns). Elements from the ServSafe Certification. Safe food preparation.

Food Safety 493

Food Safety Kitchen Safety Restaurant Law Equipment 493

Modern Restaurant Management

OCTOBER 19, 2020

If budget allows, small gestures like a gift certificate to a local coffee shop can be a good motivator, and it supports other food service businesses that may be struggling during the pandemic. Also, train leaders to practice what they preach, such as wearing masks, social distancing, and modeling other safety behaviors.

Food Safety 539

Food Safety Food Employee Relations Consumer Goods 539

Modern Restaurant Management

SEPTEMBER 1, 2023

Restaurant brands should build (and maintain) a strong food safety culture, give employees the proper tools and training, and uphold the highest food safety standards. Prioritize training. Provide ongoing training to keep important food safety protocols top-of-mind for all employees. Empower employees. Be transparent.

Food Safety 389

Food Safety Food Food Supply Training 389

Modern Restaurant Management

SEPTEMBER 8, 2021

Some companies have even spent upwards of $1 billion on personal protective equipment (PPE), cleaning procedure trainings, cleaning and disinfecting products, and other pandemic-related costs. Invest in proper training and certification.

Kitchen Safety 489

Kitchen Safety Employee Relations Communication Point of Sale 489

Open for Business

OCTOBER 15, 2024

That’s why having a solid restaurant management training program is so important for owners and operators looking to build a successful team. A well-structured management training program equips new leaders with essential skills while promoting ongoing development. Show how to make smart choices when resources are tight.

Training 60

Training Management Management Loyalty Program 60

Modern Restaurant Management

FEBRUARY 1, 2023

Staff training is a powerful retention tool in the service industries. So, for positions that don’t require certifications, offer in-house training or sponsor higher education. By positioning your organization as a place of learning, you’ll ease burnout all while filling the skills gap.

Hiring 474

Hiring 2023 Advertising Recruiting 474

Perfect Daily Grind

AUGUST 14, 2022

There is also no specific “direct trade” certification for coffee – and as such, the definition of it can be used rather loosely in the coffee industry. To learn more about the relationship between direct trade and certifications in the coffee industry, I spoke with two coffee professionals who work with private certification initiatives.

Certification 126

Certification Sustainability Agriculture Communication 126

The Rail

OCTOBER 10, 2024

Embracing Sustainable Coffee Here are some practical steps for embracing the push for sustainable coffee: Source Sustainable Coffee: Vendors with certification from groups like Rainforest Alliance, 4C, and Fair Trade USA should be employed. Ask questions on sourcing practice, environmental receptivity, and coffee farmer support.

Sustainability 130

Sustainability Dine-in Consumer Goods Compost 130

Culinary Cues

NOVEMBER 10, 2023

Support an employee’s growth through in-service training, sponsorship to attend workshops or seminars, buy your line cooks so great cookbook resources to study and dream about. Assign cooks the responsibility to design menu features and then celebrate their work. Make excellence the rule and send mediocrity out the back door.

Seminar 416

Seminar Front of House Back of House Workshop 416

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

FOH 307

FOH Food Safety BOH Customer Service 307

Modern Restaurant Management

JUNE 8, 2020

ServeSafe and food handler certification. Beyond real-time chat, some apps also allow restaurants to upload training manuals, create work orders, and manage operations all in one place. Update existing policies to accommodate: Social distancing. Employee well-being. Customer well-being. Sneeze guards/barriers.

FOH 507

FOH BOH Front of House Employee Relations 507

7 Shifts

JANUARY 7, 2020

You can provide staff with professional development opportunities through online courses , cross training, and shadowing. Give employees certificates for completing certain courses or training milestones. How can you gamify learning? Once you have this data, use it to keep employee performance high by gamifying work.

Employee Relations 349

Employee Relations FOH Certification BOH 349

Modern Restaurant Management

MARCH 11, 2020

Tools to Simplify Staff Training. According to a US Foods survey, over 50 percent of US Foods restaurant operators said their trained servers and staff play a direct role in effectively increasing check averages in their business.* A comprehensive training program. ” GIG Rebrands Certification Group.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

SEPTEMBER 29, 2022

Having trained staff to handle customer complaints is essential. Then, you can send them a gift certificate or an email or call them. While customers should always feel valued, some may not be easy to deal with. Learning how to respond to an aggressive customer is a crucial step for any restaurant owner.

Cash Management 493

Cash Management Customer Service Food Safety Restaurant Law 493

Modern Restaurant Management

JULY 7, 2020

Having a minimum of one person per location with a current ServSafe Food Protection Manager certification. Having 75 percent of employees trained in the ServSafe Food Handler courses and who have gone through the ServSafe COVID-19 Reopening training. Certificates of completion are required.

Mobile Ordering 481

Mobile Ordering Restaurant Law Seating Customer Service 481

Modern Restaurant Management

SEPTEMBER 9, 2020

At its base, strengthening your food safety culture requires great communication, ongoing training and reminders, and an incentive-based system to build collaboration instead of a punitive system, which often compels employees to do the minimum. Increase Self-Assessments at Every Location. Technology is the answer.

Management 474

Management Management Food Safety Audits 474

7 Shifts

SEPTEMBER 9, 2024

High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. Train your managers well In the same survey we did for 1,500 active restaurant employees, nearly half of them mentioned leaving their jobs due to poor management. With an average turnover rate of 79.6%

2024 335

2024 Social Media Insurance Leadership 335