Embrace the Suck

DECEMBER 17, 2020

This is why coaching continues to be the primary catalyst in nearly every key performance metric. Unfortunately, many owners see coaching as something reserved for their under-performers and that they don’t need coaching. Two Sides to the Coaching Coin. Take what you want organizations/leaders/people value coaching.

Coaching 385

Coaching Take-out Waste 2021 385

Modern Restaurant Management

OCTOBER 17, 2019

The writer, speaker, leadership coach and 33-year veteran of Chick-fil-A, Inc., A compelling culture will help a company fulfill its vision, while negative cultures are incredibly harmful and will ultimately limit the level of success an organization can achieve." " Retirement has not slowed down Dee Ann Turner at all.

Coaching 126

Coaching Leadership Book Customer Service 126

Culinary Cues

AUGUST 19, 2024

It was Vince Lombardi, the famous football coach of the Green Bay Packers who proclaimed: “Winning isn’t everything – it’s the only thing.” Each athlete hopes to make their country, coach, and family proud by standing on a riser while a medal was fastened around their neck.

Coaching 303

Coaching Café Blog Article 303

Rocket Fuel

SEPTEMBER 26, 2019

Using software to coach employees for better fast food customer service. The post Using software to coach employees for better fast food customer service appeared first on Delaget.

Coaching 65

Coaching Customer Service Food Blog 65

Modern Restaurant Management

SEPTEMBER 13, 2023

The ‘Player-Coach’ Model Fosters Strong Relationships The best restaurant managers serve as workplace role models, leading by example and modeling desired behaviors such as keeping the guest experience front and center and being well-versed in menu offerings.

Management 190

Management Management Coaching Front of House 190

Modern Restaurant Management

JANUARY 23, 2023

We strive to empower our employees by coaching them for long-term success. Fourth, adopt a coaching mentality. We feel managers need to manage systems and coaches need to coach the team. We want our leaders to think of their roles as coaches of the teams they work with.

Coaching 197

Coaching Employee Relations Hospitality Social Media 197

Culinary Cues

OCTOBER 27, 2024

The larger and more complex the business, the more difficult it is to create the environment where excellence permeates every task, so the chef must teach and train, coach and mentor, show and guide, until the lines are clearly defined, and excellence becomes the method of operation.

Training 356

Training Coaching Uniforms Café 356

Embrace the Suck

JANUARY 20, 2021

I have a rule that all my coaching clients must follow: 100% Thank U’s. If you want to update your entire hiring system, then join my #1 group coaching program for independent restaurants called The Restaurant Coach™ University (RCU)! You’d be shocked how far some genuine appreciation goes.

Recruiting 384

Recruiting Coaching Hiring Take-out 384

7 Shifts

AUGUST 26, 2021

The Restaurant Coach. The Restaurant Coach is the cure for the common restaurant. Get cutting edge tools, techniques, expert interviews and straight talk from host Donald Burns, the restaurant coach -someone who thousands of restaurateurs around the globe have hired to help them improve, expand and straight-up save their restaurants.

Coaching 195

Coaching Website Management Email Marketing Retail 195

Margin Edge

OCTOBER 15, 2024

This post was written by David Scott Peters – an author, speaker, restaurant expert and coach who coaches restaurant operators on how to stop being prisoners of their businesses and to finally achieve financial freedom. Too many restaurants follow an old-fashioned model to price their menu: the three-time markup.

Pricing 52

Pricing Menu Coaching Operations 52

Culinary Cues

JULY 15, 2024

The best leaders are not afraid to jump in and help, guide, mentor, coach, or simply realign their staff with a shot of demonstrated excellence. [] SERVICE YOUR EMPLOYEES The best way to inspire and prevent malaise or mediocrity is to service your employees.

Leadership 386

Leadership Food Truck Employee Relations Training 386

Culinary Cues

SEPTEMBER 23, 2024

Everyone benefits from a mentor network – this is your strength, your pool of knowledge, and your coaching staff. Have a plan, stick to your plan, work your plan. [] ALIGN WITH A MENTOR Find a person or persons who has already gone through the process and tap into their experiences.

Coaching 307

Coaching Take-out Café Management 307

Culinary Cues

NOVEMBER 2, 2024

You know that the work is hard and unforgiving at times, but as the NFL coach Marv Levy always asked: “Where would you rather be than right here, right now.” You help to make guests forget their challenges for a short period of time, raise a glass, break bread, and laugh out of the joy of being with others who share their passion.

Coaching 323

Coaching Take-out Food Order Inventory 323

Culinary Cues

NOVEMBER 10, 2023

Mediocrity isn’t something that people are born to seek; they are coached along the way by others who accept it as “good enough”. Recognize service staff who go above and beyond for guest satisfaction and reward them with gift certificates, a bottle of great wine, dinner for two, or a simple shout out at your meetings.

Seminar 365

Seminar Front of House Back of House Workshop 365

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Getting a coach to help you break bad habits and install new ones (hint, hint).

Coaching 337

Coaching Email Marketing Communication Workshop 337

Culinary Cues

MARCH 4, 2022

That line cook may be able to work faster, organize multiple tasks better, and tap into that adrenaline far better than you, but they still lack the experience to plan, create, coach, and problem-solve like you. You have been there, done that and as a result have ample good, bad, and ugly experiences to know what needs to be done.

Coaching 473

Coaching Training Fine Dining Article 473

7 Shifts

NOVEMBER 15, 2024

A good restaurant manager would use these opportunities to provide specific coaching, such as offering training on service techniques or cross-training in different areas of the restaurant. At the same time, the manager can coach the restaurant staff on how to handle similar situations better in the future.

Leadership 195

Leadership Management Management Operations 195

Culinary Cues

MAY 4, 2022

A retired NFL coach would rally his team before a game with the words: “Where would you rather be than right here, right now?” This is a sentence that sums up the life’s work of these athletes, a culmination of talent, hard work, and perseverance. This is where you are right now. It took a lot for you to get to this point.

2022 382

2022 Education Coaching Kitchen Safety 382

Modern Restaurant Management

JULY 10, 2023

In their quest to develop a new auditing solution, Focus Brands International sought a more collaborative approach, and developed a virtual collaborative coaching model for store reviews. As part of their efforts, the company provided tools for an online coaching team who could provide reviews in each location’s language and time zone.

Audits 88

Audits Operations Coaching Food Safety 88

Culinary Cues

JUNE 3, 2024

Are you serious about cooking, creating, coaching a team, and contributing to the success of a business? How eager are you to reach that position of chef? Are you hungry enough to do what you need to do, to build a plan and stick with it? If the answers are, YES, then sit down – let’s talk.

Uniforms 344

Uniforms Point of Sale Coaching Small Business 344

Culinary Cues

OCTOBER 14, 2024

Now, do something about it. [] ARE YOU WILLING TO ACCEPT ADVICE AND CRITIQUE One of the keys to “moving up” that career ladder is to find a mentor/coach who is willing to be honest with you. Admitting what you don’t know is not a sign of weakness but rather of strength.

Coaching 342

Coaching Employee Relations Take-out Training 342

Culinary Cues

MAY 5, 2021

This requires, again, lots of training, mentoring, coaching, encouragement to delegate and train others to take on many tasks and showing managers and chefs how to trust good employees to do the right thing. The way that some will deal with this situation is to simply invest more time, assuming that less will go wrong if they are there.

Hotels 425

Hotels Employee Relations Coaching Training 425

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching.

Leadership 105

Leadership Coaching Sustainability Customer Experience 105

7 Shifts

JULY 25, 2024

Effective managers lead by example and aren’t shy about getting their hands dirty and digging in to help out their team rather than coaching from the sidelines. At her restaurants, an open-book approach fosters a cohesive team spirit, where all staff members understand the daily operations and progress towards goals.

Management 221

Management Management Book Coaching 221

Modern Restaurant Management

AUGUST 5, 2024

This means notifying any broker of a breach, and teaming up with a law firm or breach coach as soon as possible to help try and minimize the exposure from a breach. The best practices for handling a breach are turning the issue over to subject matter experts as soon as possible.

Employee Relations 197

Employee Relations Insurance Healthcare Restaurant Law 197

Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. Scott Greenberg addresses that challenge in his new book, Stop the Shift Show: Turn Your Struggling Hourly Workers Into a Top-Performing Team.

Coaching 110

Coaching Franchise Franchising Book 110

7 Shifts

SEPTEMBER 19, 2024

They're in the process of turning the old grocery store into a coffee shop, all while Avery mentors other operators in a restaurant coaching program. They have grand expansion plans for Little Italy Ristorante, starting with a new food truck to cater events and scope potential restaurant locations.

Cash Management 370

Cash Management POS Customer Experience Food Truck 370

Culinary Cues

MAY 8, 2023

The chef is responsible for hiring, training, coaching, evaluating, and scheduling employees keeping in mind their skill level, personal issues and responsibilities, demands of specific positions in the kitchen (not everyone fits in every role), and an ever-changing influx of customers with their own demands.

Kitchen Safety 438

Kitchen Safety Food Safety Coaching Training 438

Embrace the Suck

MAY 24, 2023

If you're considering revamping your hiring process and elevating your restaurant to the next level, consider joining Restaurant Masterminds, my premier group accountability coaching program designed for independent restaurants. No longer should you settle for a mediocre team.

Recruiting 335

Recruiting Hiring Coaching Customer Experience 335

Modern Restaurant Management

AUGUST 9, 2021

What is the Coaches Program and how can it help restaurants? The Coaches Program is a helpful program for both restaurants and the gluten-free customers they serve. Newly validated restaurants are announced through press releases as well as on GFFS’ social media.

Coaching 208

Coaching Kitchen Safety Food Safety Training 208

Embrace the Suck

JANUARY 13, 2021

Now, before you say, “ But Coach, you are an anomaly and my situation is different.” I have coached thousands of independent restaurant owners like you to seek that elusive state of finally breaking free from your restaurant running you. Now, you might say, “But Coach, I do trust my team!”

Coaching 360

Coaching Back of House Front of House Take-out 360

Culinary Cues

MARCH 22, 2023

Vince Lombardi, considered by many to be the greatest football coach of all time said: “Perfection is not attainable, but if we chase perfection, we can catch excellence.” Are chefs with a focus on perfection simply like a dog chasing its tail, or are they setting a course towards something that can be grabbed and celebrated?

Coaching 378

Coaching Fine Dining Café Training 378

ChowNow

OCTOBER 17, 2024

This means more time to coach your staff, wow your guests, and plan for growth. Would you be more actively recruiting new team members or coaching existing team members? You’ll have the right amount of coverage to make sure your team isn’t overworked or bored, and you’ll keep labor costs in check.

Coaching 78

Coaching Recruiting POS Communication 78