7 Shifts

OCTOBER 1, 2024

In this case, you should train your staff on effective communication, active listening, and conflict resolution skills. If you’re worried about finances, Jim Taylor, a restaurant coach at BenchmarkSixty, notes that even a 2% increase in labor productivity can justify a 50-cent wage increase for each employee.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

Modern Restaurant Management

NOVEMBER 5, 2024

Assessing Communication Skills Clear, consistent communication keeps restaurants running smoothly, whether giving instructions to the kitchen staff or addressing a customer’s concerns. Someone who avoids eye contact or seems uninterested in the conversation may struggle with interpersonal communication.

Hiring 166

Hiring Leadership Customer Service Customer Experience 166

Modern Restaurant Management

SEPTEMBER 13, 2023

The ‘Player-Coach’ Model Fosters Strong Relationships The best restaurant managers serve as workplace role models, leading by example and modeling desired behaviors such as keeping the guest experience front and center and being well-versed in menu offerings.

Management 190

Management Management Coaching Front of House 190

Embrace the Suck

MAY 24, 2023

Take the initiative, communicate, and show genuine interest in their capabilities. If a candidate seems promising in terms of personality, complement it with a behavioral assessment to gain a better understanding of their leadership style, communication skills, and response to feedback. These queries reveal their values and attitudes.

Recruiting 335

Recruiting Hiring Coaching Customer Experience 335

Modern Restaurant Management

JANUARY 23, 2023

Enlivening the culture starts with an effective plan, an inclusive idea able to be authentically communicated and practical in its expectation. We strive to empower our employees by coaching them for long-term success. The second part is constant communication about the happenings of the company. You cannot force it.

Coaching 197

Coaching Employee Relations Hospitality Social Media 197

Culinary Cues

NOVEMBER 2, 2024

You are part of a team with a common mission that involves communicating through food. You know that the work is hard and unforgiving at times, but as the NFL coach Marv Levy always asked: “Where would you rather be than right here, right now.”

Coaching 323

Coaching Take-out Food Order Inventory 323

Culinary Cues

MARCH 25, 2021

The chef in an operation is the ultimate problem-solver. [] COMMUNICATION: Great ideas, helpful experiences, and important decisions will fail to meet objectives unless the chef is able to effectively communicate verbally and in writing.

Communication 440

Communication Coaching Fine Dining Influencer 440

7 Shifts

JULY 29, 2021

The Key to Communication. Want to schedule smarter and communicate clearer like Kaldi's Coffee? The Key to Communication. “We Announcements in the Team Communication App may let the team know when there's a new coffee release, if there are any pricing menu changes and more. Here's how: Table of Contents.

Communication 370

Communication Employee Relations Coaching 2014 370

7 Shifts

JANUARY 5, 2022

7shifts specializes in breaking down communication barriers between restaurant staff and employees to make scheduling easier, improve employee engagement, and save restaurants thousands in labor costs. We can now identify and reward highly engaged members of our team while providing the proactive coaching others need to excel at their job.".

Back of House 368

Back of House Point of Sale Front of House Coaching 368

7 Shifts

SEPTEMBER 19, 2024

Team Communication Managers send announcements to the whole team or to specific groups, like the people scheduled to work that day. They're in the process of turning the old grocery store into a coffee shop, all while Avery mentors other operators in a restaurant coaching program. 7shifts helps him work on the business, not in it.

Cash Management 370

Cash Management POS Customer Experience Food Truck 370

Culinary Cues

FEBRUARY 8, 2020

Building pride in team is a foundational requirement of leadership and coaching. COMMUNICATE, COMMUNICATE, COMMUNICATE. You can never communicate too much – show them that you trust them with this information and you will go a long way towards building retention loyalty. BUILD PRIDE. Walk the talk!

Loyalty Program 582

Loyalty Program Training Communication Coaching 582

7 Shifts

NOVEMBER 15, 2024

Team communication is also key. Another common approach is coaching, where the manager focuses on training as a big part of their role. Good managers also focus on clear communication. Once you find the best candidate, equip them with 7shifts to automate scheduling and make team communication and reporting easier.

Back of House 195

Back of House Management Management Operations 195

Embrace the Suck

JANUARY 20, 2021

I have a rule that all my coaching clients must follow: 100% Thank U’s. Use a tool that cuts through the b t and will give you an inner look at how a person will lead, communicate, accomplish tasks, handle feedback, and what stresses them out. You’d be shocked how far some genuine appreciation goes.

Recruiting 384

Recruiting Coaching Hiring Take-out 384

Modern Restaurant Management

JANUARY 12, 2024

With Bojangles, we work alongside our Franchise Business Director, who regularly helps coach and support our team to grow sales and profits, adding to our strong support network. Open Communication Effective communication across all levels of operations is crucial for successful catering growth.

Catering 110

Catering Coaching Communication Customer Service 110

ChowNow

OCTOBER 17, 2024

Improve team communication 72% of employees say team communication is necessary to their satisfaction at work, according to a survey 7shifts ran in 2022. This means more time to coach your staff, wow your guests, and plan for growth. Would you be more actively recruiting new team members or coaching existing team members?

Coaching 78

Coaching Recruiting POS Communication 78

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching.

Leadership 105

Leadership Coaching Sustainability Customer Experience 105

Embrace the Suck

JANUARY 13, 2021

Now, before you say, “ But Coach, you are an anomaly and my situation is different.” I have coached thousands of independent restaurant owners like you to seek that elusive state of finally breaking free from your restaurant running you. Now, you might say, “But Coach, I do trust my team!”

Coaching 360

Coaching Back of House Front of House Take-out 360

Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. Proper training not only ensures employees have the competence and confidence they need, but it also communicates that you care about their success.

Coaching 110

Coaching Franchise Franchising Book 110

Hot Schedules

MAY 10, 2021

So how do you stack your bench and coach your own team to maximum efficiency? With the right training tools, you can provide effective onboarding and ongoing training that encourages your seasonal staff to tune in and engage from almost anywhere – think of it as coaching your team through regular practice sessions. Presentation.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Bar and Restaurant Coach

FEBRUARY 17, 2020

Hands down, it’s the ability to effectively communicate. Communicating Ideas, Instruction and Insights to Your Team. The first key to getting everyone on the same page is your ability to effectively communicate to and with your team. Coach in the moment. Ah, but that’s just not real life. Second, follow-up.

Coaching 103

Coaching Leadership Communication POS 103

Embrace the Suck

OCTOBER 28, 2021

Hire a business coach (okay that was a little self-promotion…LOL). What is your preferred communication style? I need to understand how you will communicate, lead, react to stress, manage tasks, and what is keeping you stuck where you are. One of the major issues in any business is poor communication.

Coaching 337

Coaching Training Social Media Take-out 337

Modern Restaurant Management

FEBRUARY 17, 2021

Good media coaching helps interviewees develop key messaging in advance, as well as an on-the-spot strategy during an uncertain or uncomfortable scenario. The more you understand the media outlet, the more you will be able to communicate with your audience. Tell your coach right away what worries you the most and why.

Coaching 189

Coaching Sports Sourcing Influencer 189

7 Shifts

AUGUST 19, 2020

Pro tip: Use 7shifts’ Team Communication platform to discuss ideas for improvement with all your staff. Write your training guide as you’d coach them in person.) Include info on how to edit and delete orders, amend bills, communicate with the kitchen, and other tips you may have in place) Shift scheduling onboarding.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

7 Shifts

OCTOBER 16, 2023

That’s where 7shifts’ Task Management and Team Communication tools come in. Our Engage tool directly combats this common industry challenge with actionable team insights to improve coaching, get ahead of operational issues, and reduce turnover. Train A restaurant operator has an ever-expanding to-do list.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Gecko Hospitality

MARCH 10, 2023

Toxic workplace culture Inability to work flexible hours Low wages Long hours Poor communication No opportunity for growth Employee doesn’t feel connected Lack of recognition Overworked due to understaffing There are other reasons for leaving the hospitality industry such as relocation, but, the majority of quits are due to leaders.

Hospitality 94

Hospitality Leadership Coaching Seminar 94

7 Shifts

JANUARY 31, 2023

Provide additional assistance, training, and coaching to disengaged employees to inspire them to be more invested and engaged in their work. Uncovering an employee's potential Oak and Stone had an employee that didn’t speak English, creating communication challenges and frustration.

Coaching 195

Coaching Training Book Customer Service 195

Rocket Fuel

NOVEMBER 6, 2024

With the end of the year approaching, there are specific actions HR can take to make their interactions and communications more manageable for the business, managers, and employees. Try new communication channels Communication is critical in any annual benefits rollout.

Operations 52

Operations Employee Relations Tip Distribution Guest Recovery 52

Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. To ensure employees feel this way, it is important to keep them in the loop on all company communications, updates and goals.

Mobile Ordering 197

Mobile Ordering Online Ordering Customer Experience Communication 197

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. Sinek also talks about a concept called The Golden Circle and if you can learn the correct way to communicate it will change the course of your restaurant in a very positive way. Over the last 12 years of being The Restaurant Coach™?,

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Crunchtime

JULY 20, 2023

To help drive product consistency, RPM Pizza employed the photo-submission tool in Zenput, Crunchtime's operations execution platform , where team members easily submit photos of their pizzas so that teams can be praised or coached depending on their execution.

Franchise 78

Franchise Franchising Operations Leadership 78

7 Shifts

MARCH 31, 2023

Table of Contents It starts with hiring Invest in developing your people There’s no one-size-fits-all way to pay Create a culture of transparency and communication Use tech to save time It starts with hiring When you’re short-staffed, it can be tempting to hire the first person who walks in the door. Communicate and let me know.’

Hiring 195

Hiring Front of House Back of House Document 195

Aaron Allen & Associates

JUNE 25, 2024

We are working with leadership teams of many of the biggest and brightest brand stars in the universe of foodservice and can communicate with clarity: we all realize this is something new and will require radically different thinking and approaches to navigate what’s ahead. COACHING & CONSULTING GLOBAL LEADERS: CAN WE HELP YOU?

Coaching 59

Coaching Kitchen Safety Back of House Fast Casual 59

Modern Restaurant Management

APRIL 9, 2020

No clear roadmap exists for how restaurant managers and HR professionals should address the issue and communicate with their teams. Communicate and Collaborate Beyond the HR Department. As one industry executive comments, it's unchartered territory for the industry. HR is tasked with more than the safety of employees.

Leadership 223

Leadership Kitchen Safety Employee Relations Tip Distribution 223

7 Shifts

JULY 27, 2022

Chatime's corporate team only had access to schedules from site visits or direct communication with franchise partners. After reviewing the profit and loss statements , Chatime coached the franchisee to track weekly labor vs. sales as well as sales per labor hour with 7shifts. “It was just a spreadsheet mountain. Liberty Village.

Point of Sale 195

Point of Sale Franchise Franchising 2005 195

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY.

Leadership 408

Leadership Point of Sale Training Coaching 408

Perfect Daily Grind

JANUARY 23, 2023

Coaching and training Wilford Lamastus Jr. If a competitor wants to perform well at the WBC, one of the biggest costs is to hire a coach – preferably a ‘famous’ one,” he says. Plane tickets and accommodation for trainers and coaches, relatives, friends, and colleagues may need to be paid for, too. lb at auction.

Coaching 133

Coaching Equipment Travel Training 133

Lavu

OCTOBER 13, 2023

Transparent communication helps manage their expectations and reduces frustration. Address any bottlenecks or issues that may be causing delays and provide ongoing coaching to improve productivity. Communicate waits: Keep an open line of communication with customers by providing accurate wait estimates.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174