Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Bad hiring is a disease. I think Uber is hiring. 38% is related to tone.

Coaching 337

Coaching Email Marketing Communication Workshop 337

Embrace the Suck

JANUARY 20, 2021

The new hires stay for a few weeks but end up leaving, and the cycle of anxiety begins again. I have a rule that all my coaching clients must follow: 100% Thank U’s. Don’t take this the wrong way: You’re hiring people for the wrong reasons. Many operators are struggling to find any staff! Are they breathing?

Recruiting 384

Recruiting Coaching Hiring Take-out 384

7 Shifts

JUNE 3, 2022

According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. Showcase your core values in your employee handbook, in new-hire training, on your company careers page. Some people from the café; applied, and we hired one of them.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Culinary Cues

MARCH 25, 2021

The chef in an operation is the ultimate problem-solver. [] COMMUNICATION: Great ideas, helpful experiences, and important decisions will fail to meet objectives unless the chef is able to effectively communicate verbally and in writing.

Communication 447

Communication Coaching Fine Dining Influencer 447

Embrace the Suck

MAY 24, 2023

Take the initiative, communicate, and show genuine interest in their capabilities. Step 3: Scout for Personality, Not Just Skills During the hiring process, we sometimes over-emphasize experience while undervaluing the importance of personality. Do not fear rejection; it's merely a step in the process.

Recruiting 335

Recruiting Hiring Coaching Customer Experience 335

7 Shifts

JULY 29, 2021

The Key to Communication. Want to schedule smarter and communicate clearer like Kaldi's Coffee? The Key to Communication. “We Announcements in the Team Communication App may let the team know when there's a new coffee release, if there are any pricing menu changes and more. Here's how: Table of Contents.

Communication 370

Communication Employee Relations Coaching 2014 370

7 Shifts

JANUARY 5, 2022

7shifts specializes in breaking down communication barriers between restaurant staff and employees to make scheduling easier, improve employee engagement, and save restaurants thousands in labor costs. We can now identify and reward highly engaged members of our team while providing the proactive coaching others need to excel at their job.".

Back of House 368

Back of House Point of Sale Front of House Coaching 368

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. So how do you stack your bench and coach your own team to maximum efficiency? PLAY #1: Hire Quality Seasonal Staff. Hiring quality seasonal staff should be at the top of the list because we all know your starting line-up can make or break the season.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Embrace the Suck

JANUARY 13, 2021

Now, before you say, “ But Coach, you are an anomaly and my situation is different.” I have coached thousands of independent restaurant owners like you to seek that elusive state of finally breaking free from your restaurant running you. Now, you might say, “But Coach, I do trust my team!” Not always.

Coaching 360

Coaching Back of House Front of House Take-out 360

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. Pro tip: Use 7shifts’ Team Communication platform to discuss ideas for improvement with all your staff. Write your training guide as you’d coach them in person.)

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY.

Leadership 430

Leadership Point of Sale Training Coaching 430

Embrace the Suck

OCTOBER 28, 2021

Hire a business coach (okay that was a little self-promotion…LOL). What is your preferred communication style? I need to understand how you will communicate, lead, react to stress, manage tasks, and what is keeping you stuck where you are. One of the major issues in any business is poor communication.

Coaching 337

Coaching Training Social Media Take-out 337

Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. Proper training not only ensures employees have the competence and confidence they need, but it also communicates that you care about their success.

Coaching 275

Coaching Franchising Franchise Book 275

7 Shifts

OCTOBER 16, 2023

7shifts set out to solve this industry challenge by building a true all-in-one app that serves the entire restaurant employee lifecycle from hiring, training, and scheduling to paying and retaining. Hire It’s hard to find good staff. 7shifts' Hiring tools help to reduce the average expense of hiring a new employee.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

7 Shifts

MARCH 31, 2023

Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. Because I don't wanna hire the wrong people. And what I've found is that once I have hired those people, I started to see the hourly team changed.”

Hiring 195

Hiring Front of House Back of House Document 195

Modern Restaurant Management

AUGUST 19, 2020

“When hiring, we look for a certain kind of person that loves hospitality, loves to serve others and has the spirit to serve,” said Jim Plamondon. ” Plamondon Companies has always been heavily involved in the communities they serve, both in the business community and in public service. Communication platform.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Embrace the Suck

JUNE 8, 2019

John Wooden (the famous UCLA Men’s Basketball Coach) was notorious for having his team drill on the fundamentals. Step Two: Hire the Right People. You need to resist this urge to hire quickly. So how do you safeguard against a bad hire? That means getting back to fundamentals. Behavioral assessment.

Leadership 221

Leadership Hiring Bar Restaurant Law 221

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. Provide additional assistance, training, and coaching to disengaged employees to inspire them to be more invested and engaged in their work.

Coaching 195

Coaching Training Book Customer Service 195

EATER

MAY 25, 2023

The genuine passion she displayed for the industry convinced the hiring managers that she’d excel in the marketing analyst role, and they were right. For example, in my sociology courses, I learned so much about how people relate to one another and communicate. She spent nearly four years with the company. I learn from them every day.

Innovation 246

Innovation Food Consumer Goods Food Supply 246

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I have to do one or the other and it doesn't make sense to hire someone at Poppy + Rose when I can do this. And that all begins with hiring the right people. What are we going to do?

Front of House 370

Front of House Back of House Take-out Book 370

Restaurant365

APRIL 26, 2022

Hiring restaurant employees and retaining them is no longer just an issue for the HR team. As the staffing shortage continues to negatively impact profitability, you as a CFO must play a critical role in your restaurant group’s hiring and retention strategy. Addressing the hiring crunch.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

The Restaurant Coach University

JANUARY 29, 2017

You’re communicating, working together for a shared vision and mission. You’ve made some bad hiring choices (usually when desperate to fill positions, which is known as “panic hiring”). When the call for restaurant coaching comes in, people are asked what the issues might be. Your Staff.

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. Glassdoor: The average US company will spend 52 days and $4,000 to hire for a position.

Coaching 75

Coaching Employee Relations Hiring Document 75

Modern Restaurant Management

OCTOBER 21, 2019

. “The fundamental shift away from animal product consumption towards more wholesome, plant-based options is our opportunity as a society to create a healthier world for future generations”, commented Ben Davis, Content & Communications Director, Plant Based World Conference & Expo. Becker Joins Impossible Foods.

Retail 226

Retail Consumer Goods Point of Sale Innovation 226

Modern Restaurant Management

DECEMBER 12, 2019

Nathan’s Famous, Inc, hired two industry veterans, Erik Mallon and Jim Hicks, to bolster its franchise sales and development teams. "Hiring these two industry veterans helps us close out 2019 strong, and prepare for our growth plans beginning in 2020. Nathan's Brings On Franchise Experts. " Black Bear Diner Adds CMO.

Franchising 275

Franchising Franchise Loyalty Program Book 275

Perfect Daily Grind

JANUARY 23, 2023

Coaching and training Wilford Lamastus Jr. If a competitor wants to perform well at the WBC, one of the biggest costs is to hire a coach – preferably a ‘famous’ one,” he says. Plane tickets and accommodation for trainers and coaches, relatives, friends, and colleagues may need to be paid for, too. lb at auction.

Coaching 133

Coaching Equipment Travel Training 133

Black Box Intelligence

MAY 25, 2021

Now hiring banners are getting dug out of the outdoor shed—buried under flyers from three years ago. Here’s what I can assure you based on my countless hours of couch-bound research: the people you are trying to reach and eventually hire are aligned about one thing—they want nothing to do with the establishment, social norms or sacred cows.

Social Media 98

Social Media Leadership Coaching Customer Experience 98

360Training

JULY 23, 2020

Either way, organization, and productivity suffer while a replacement is hired and brought up to speed. How to hire and onboard new employees. Better yet, they need a mentor to coach them through their decisions. You have plenty of ways to train and coach employees. Losing a manager wreaks havoc all over. Still true.

Coaching 78

Coaching Leadership Food Safety Kitchen Safety 78

Crunchtime

FEBRUARY 21, 2022

From the moment a new employee is hired, you have an opportunity to teach them about leadership, giving rising stars opportunities to learn management skills before you need to promote them. Having a team that is equipped with leadership skills like communication, teamwork, and professionalism results in better guest service across the board.

Leadership 78

Leadership Employee Relations Training Coaching 78

Modern Restaurant Management

JANUARY 17, 2020

for six years before starting his own executive coaching and consulting business, Incisive Consulting, LLC, in 2018. In October that same year, the company hired Steve Sparks to assume the role of CFO, allowing Adams to focus on her role as President. Likewise, Marina’s most recent marketing and communications role with Yum!

Franchising 340

Franchising Franchise 2020 Fast Casual 340

Rocket Fuel

SEPTEMBER 19, 2022

When you prioritize hiring, training, scheduling, promotions, and communications – your VOC results will improve. Focus hiring and onboarding on the customer experience. You can be more competitive with hiring if you offer Earned Wage Access (EWA) and competitive wages. Hire the right people for the right jobs.

Hiring 52

Hiring Customer Experience Customer Service Coaching 52

Notch

SEPTEMBER 11, 2018

But if you haven’t written those ideas down and communicated them with everyone on your team, they won’t know what they’re working toward. Writing down and clearly communicating your values and mission to your team and customers gives everyone a common goal. It’s a lot of work to fire and hire new staff.

Leadership 52

Leadership Hiring Coaching Food Order 52

Crunchtime

FEBRUARY 7, 2024

While these methods help communicate SOP details to a degree, there is little to no accountability built into the system and it is next to impossible to roll out changes quickly. Retail operations management is an exercise in communication that requires a team effort to execute daily tasks and help make important decisions.

Operations 78

Operations Audits Cash Management Food Safety 78

Notch

SEPTEMBER 11, 2018

But if you haven’t written those ideas down and communicated them with everyone on your team, they won’t know what they’re working toward. Writing down and clearly communicating your values and mission to your team and customers gives everyone a common goal. It’s a lot of work to fire and hire new staff.

Leadership 45

Leadership Hiring Coaching Food Order 45

MBB Hospitality

APRIL 25, 2018

Strong Communication Skills. When dealing with customers and other staff, your communication skills of course have to be on pointe. Not only should any prospective hospitality employees be able to clearly communicate important messages, they need to not be afraid of diffusing difficult situations.

Hospitality 40

Hospitality Franchising Franchise Recruiting 40

Gecko Hospitality

MAY 20, 2019

You need to be able to discuss serious issues that can cause a successful restaurant to spin out of control, like employee poaching, handling toxic communication, immigration compliance, and supply and demand. Hire a lawyer to craft all legal documents. The best advice I can give came from a transitional career coach.

Management 40

Management Management Document Coaching 40

Apicbase

MARCH 17, 2023

For example, this continuous improvement involves identifying bottlenecks in your operation and eliminating them, improving communication, and automating repetitive tasks. Because technology integration allows your business systems to talk, it improves communication between the kitchen and front-of-house staff.

Customer Experience 52

Customer Experience Consumer Goods Customer Service Food Order 52