Remove Coaching Remove Communication Remove Hospitality
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How Coherent Communication Can Help Revive the Hospitality Sector

Modern Restaurant Management

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Language barriers can hinder the speedy delivery of customer needs, especially in a fast-paced hospitality sector. Staff Satisfaction.

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Work Smart, Play Smart

Modern Restaurant Management

It’s getting harder and harder to adapt and survive, especially in the ever-changing hospitality industry, but the best companies forge ahead. La Vida Hospitality believes in working as smart as you play, and encourages employees to Enjoy The Ride, a tried-and-true mantra for our approach to the work-life balance.

Coaching 493
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How to Increase Employee Productivity

7 Shifts

This may seem obvious, but keeping an open communication channel between management and staff is a great way to reinforce the importance of an active staff. For example, BlueCart , an online and mobile ordering/inventory management platform for the hospitality industry.

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The Top 10 Things Learned from Working with 1000+ Restaurants

Embrace the Suck

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! In the hospitality world, we give and give to others. Who gives to you?

Coaching 337
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8 Reasons Why Restaurant Workers Quit (And How to Retain Them)

7 Shifts

As of 2019, hospitality had a national average turnover rate of 75% , and that's only grown since the pandemic. According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. Communication is lacking. Use Manager Log Books.

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Coronavirus: Restaurants Respond

Modern Restaurant Management

In response to Coronavirus concerns: Danny Meyer tweeted that The Modern would be closed for a day and every inch sanitized after a guest tested positive for COVID-19, despite being told by the NYS Health Commissioner says no risk of transmission; “Team & guests come first,” the hospitality leader concluded.

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The Perfect Recruiting Plan

Embrace the Suck

This goes back to embracing what “hospitality” really means: you’re the host to others’ experiences. We love to throw around the word “hospitality” in reference to our guests in this industry. I have a rule that all my coaching clients must follow: 100% Thank U’s.