Embrace the Suck

MAY 24, 2023

Take the initiative, communicate, and show genuine interest in their capabilities. If a candidate seems promising in terms of personality, complement it with a behavioral assessment to gain a better understanding of their leadership style, communication skills, and response to feedback.

Recruiting 335

Recruiting Hiring Coaching Customer Experience 335

Embrace the Suck

JANUARY 13, 2021

Now, before you say, “ But Coach, you are an anomaly and my situation is different.” I have coached thousands of independent restaurant owners like you to seek that elusive state of finally breaking free from your restaurant running you. Now, you might say, “But Coach, I do trust my team!”

Coaching 360

Coaching Back of House Front of House Take-out 360

Culinary Cues

MAY 26, 2020

So the question is – where is the leadership in building such a plan? Where is the real leadership from professional organizations and from the communities where those restaurants reside? Where is the collaboration among community restaurants to portray a consistent message and a self-assessment process?

Kitchen Safety 268

Kitchen Safety Food Safety Leadership Front of House 268

Modern Restaurant Management

NOVEMBER 5, 2024

Assessing Communication Skills Clear, consistent communication keeps restaurants running smoothly, whether giving instructions to the kitchen staff or addressing a customer’s concerns. Identifying Leadership Potential Motivating others and setting a positive example are valuable leadership skills, even in non-managerial positions.

Hiring 167

Hiring Leadership Customer Service Customer Experience 167

Modern Restaurant Management

SEPTEMBER 13, 2023

The importance of (and need for) managers’ frontline leadership spans both back-of-house and front-of-house, extending from the kitchen when cooks need help to the dining room handling guests’ needs. For managers, empathy and soft skills are key to helping problem-solve solutions to whatever situation arises.

Management 190

Management Management Coaching Front of House 190

Embrace the Suck

OCTOBER 28, 2021

Hire a business coach (okay that was a little self-promotion…LOL). What is your preferred communication style? I need to understand how you will communicate, lead, react to stress, manage tasks, and what is keeping you stuck where you are. One of the major issues in any business is poor communication.

Coaching 337

Coaching Training Social Media Hiring 337

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching.

Leadership 81

Leadership Coaching Sustainability Customer Experience 81

Culinary Cues

JUNE 11, 2021

When we allow the stress and frustration of the moment to erode the filter of the heart and release a word, a phrase, or a story before it has been through the process of impact analysis – then we relinquish our leadership to the sting of negative emotion. Are the spoils worth the cost of the hunt?”. Dan Fogelberg.

Coaching 443

Coaching Leadership Café Pricing 443

Crunchtime

FEBRUARY 21, 2022

With a 5-Step Leadership Ladder , you can quickly deploy a talent development program to retain team members and develop bench strength. From the moment a new employee is hired, you have an opportunity to teach them about leadership, giving rising stars opportunities to learn management skills before you need to promote them.

Leadership 78

Leadership Employee Relations Training Coaching 78

Goliath Consulting

JULY 28, 2020

Situational Leadership. A flexible leadership style is crucial in this current environment. The Blanchard and Hersey model of Situational Leadership is based on two dimensions: leadership style and development level of the employees (8). Effective Communication.

Leadership 139

Leadership Employee Relations Front of House Communication 139

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. So in that, I was granted and was honored to be a part of the Women's Entrepreneurial Leadership Program for James Beard. We need to be conscious and then Conscious Leadership. So I ask specific questions.

Front of House 370

Front of House Back of House Take-out Book 370

Embrace the Suck

JUNE 8, 2019

Step One: Up Your Leadership Impact. Time to pull up your big boy (or girl) leadership pants and get down to business. If leadership is outside your skill sets, better to step down, then bring it all down on top of yourself. Side note: please say that you have clear, concise, and written standards for your brand.

Leadership 221

Leadership Hiring Bar Restaurant Law 221

Embrace the Suck

MAY 5, 2019

Getting people to follow the rules is a lot like herding cats, and if you have been in leadership for any time (or read my previous post), you know that is one tough job. The evolution of humans came from our ability to communicate. To move people with communication, we must tap into emotions. They lack empathy and motivation.

Communication 242

Communication Take-out Coaching Management 242

Bar and Restaurant Coach

FEBRUARY 17, 2020

Hands down, it’s the ability to effectively communicate. Communicating Ideas, Instruction and Insights to Your Team. Most of the time, people in leadership believe their teams have a keen understanding about the mission, about directives, goals…about everything. Coach in the moment. In fact, it’s not even close.

Coaching 103

Coaching Leadership Communication POS 103

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. Sinek also talks about a concept called The Golden Circle and if you can learn the correct way to communicate it will change the course of your restaurant in a very positive way. Over the last 12 years of being The Restaurant Coach™?,

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 206

Kitchen Safety Food Safety Cash Management Food Supply 206

Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. Proper training not only ensures employees have the competence and confidence they need, but it also communicates that you care about their success.

Coaching 110

Coaching Franchise Franchising Book 110

Gecko Hospitality

MARCH 10, 2023

While some advantages in leadership ability may come naturally to certain individuals, many of the most crucial skills and talents are developed through education and experience. In an ever shifting landscape, successful leadership is key to finding answers among uncertainty. Costs for a leadership coach can vary.

Hospitality 94

Hospitality Leadership Coaching Seminar 94

7 Shifts

MARCH 31, 2023

Table of Contents It starts with hiring Invest in developing your people There’s no one-size-fits-all way to pay Create a culture of transparency and communication Use tech to save time It starts with hiring When you’re short-staffed, it can be tempting to hire the first person who walks in the door. Communicate and let me know.’

Hiring 195

Hiring Front of House Back of House Document 195

7 Shifts

NOVEMBER 15, 2024

Hiring a great kitchen manager can transform your BOH operations with outstanding culinary and leadership skills. Team communication is also key. Another common approach is coaching, where the manager focuses on training as a big part of their role. Good managers also focus on clear communication.

Back of House 195

Back of House Management Management Operations 195

The Restaurant Coach University

JANUARY 29, 2017

You’re communicating, working together for a shared vision and mission. The common thread in this bad recipe is lack of vision and poor leadership. When the call for restaurant coaching comes in, people are asked what the issues might be. If coaching could just fix them then, they would have the restaurant they wanted.

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

Crunchtime

JULY 20, 2023

RPM Pizza strives to achieve operational excellence by tackling some of the industry’s toughest challenges using technology that supports its in-store teams and above-store leadership daily. Below are the three main strategies RPM Pizza employs to deliver a high-quality customer experience every visit.

Franchise 78

Franchise Franchising Operations Leadership 78

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. 2) coach them out the door. Coaching-in-the-moment isn’t discipline.

Coaching 75

Coaching Employee Relations Hiring Document 75

Black Box Intelligence

MAY 25, 2021

challenge, in which the devastating cutbacks rightfully imposed to stay afloat are massively intertwined with a narrative about corporate America in which senior leadership got richer and essential workers got nothing. Does your company position itself in way that clearly communicates its purpose and values to potential employees?

Social Media 98

Social Media Leadership Coaching Customer Experience 98

360Training

JULY 23, 2020

In the absence of leadership, morale tanks throughout the restaurant and turnover increase there, as well. Better yet, they need a mentor to coach them through their decisions. Training can give them an important base of facts and methods, but coaching will teach them how to solve new problems. Plus, it’s a gamble.

Coaching 78

Coaching Leadership Food Safety Kitchen Safety 78

Crunchtime

JULY 20, 2023

RPM Pizza strives to achieve operational excellence by tackling some of the industry’s toughest challenges using technology that supports its in-store teams and above-store leadership daily. Below are the three main strategies RPM Pizza employs to deliver a high-quality customer experience every visit.

Franchise 60

Franchise Franchising Operations Leadership 60

EATER

MAY 25, 2023

For example, in my sociology courses, I learned so much about how people relate to one another and communicate. I’m especially grateful for all the women in leadership at Frito-Lay who took the time to mentor me, to act as confidantes and allies, and who were always available for career advice. This paid big dividends in my career.

Innovation 87

Innovation Food Consumer Goods Food Supply 87

Modern Restaurant Management

MAY 28, 2021

Under the leadership of Vice President of International Development John Brisco – a franchise veteran with more than 30 years of executive international and domestic development – Twin Peaks’ Mexico City presence is just the beginning of its vigorous international expansion efforts. . What’s not to get excited about?

Franchise 189

Franchise Franchising Fast Casual Loyalty Program 189

Modern Restaurant Management

JANUARY 17, 2020

For those who may not want to be in a manager role, the brand is introducing "Makers," a program for restaurant team members who want to elevate their passion for the brand and want leadership experience. Paris Baquette's Leadership Changes. and PepsiCo, Inc.

Franchise 136

Franchise Franchising Fast Casual Leadership 136

Aaron Allen & Associates

JUNE 25, 2024

We are working with leadership teams of many of the biggest and brightest brand stars in the universe of foodservice and can communicate with clarity: we all realize this is something new and will require radically different thinking and approaches to navigate what’s ahead. COACHING & CONSULTING GLOBAL LEADERS: CAN WE HELP YOU?

Coaching 59

Coaching Kitchen Safety Back of House Fast Casual 59

The Restaurant Coach University

SEPTEMBER 11, 2017

What does matter is what you do from this day forward to take yourself from being just a manager to the land of leadership. True leadership does not care about title. You're not communicating properly. How would you rate your communication skills with your team? Communication is the same. Communicate.

Management 70

Management Management Leadership Communication 70

Crunchtime

FEBRUARY 7, 2024

While these methods help communicate SOP details to a degree, there is little to no accountability built into the system and it is next to impossible to roll out changes quickly. Standard restaurant operating procedures help staff and leadership do their jobs better and ultimately, make customers happier.

Operations 78

Operations Audits Cash Management Food Safety 78

Notch

SEPTEMBER 11, 2018

Or do you feel like there is a lack of vision and poor leadership that’s contributing to inconsistent food and unhappy diners? Or is there a lack of vision and poor leadership that’s making the food inconsistent and the guests unlikely to make a return visit? The best team in the world will get nowhere without quality leadership.

Leadership 52

Leadership Hiring Coaching Food Order 52

Notch

SEPTEMBER 11, 2018

Or do you feel like there is a lack of vision and poor leadership that’s contributing to inconsistent food and unhappy diners? Or is there a lack of vision and poor leadership that’s making the food inconsistent and the guests unlikely to make a return visit? The best team in the world will get nowhere without quality leadership.

Leadership 45

Leadership Hiring Coaching Food Order 45

MBB Hospitality

APRIL 25, 2018

Strong Communication Skills. When dealing with customers and other staff, your communication skills of course have to be on pointe. Not only should any prospective hospitality employees be able to clearly communicate important messages, they need to not be afraid of diffusing difficult situations. Strong Leadership Skills.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Bar and Restaurant Coach

JANUARY 14, 2020

You’ll quickly understand how effective you’ve been in communicating your expectations to the people who will deliver them. The post For Profitability & Growth Check Your Alignment appeared first on Bar and Restaurant Coach. Share your list, and allow everyone else to share their answers.

Coaching 66

Coaching Definition Communication Management 66

Black Box Intelligence

MAY 26, 2021

Imagine being in the audience when the leadership team at Blockbuster Video stated “We don’t see Netflix as a threat to our business model.” A student of Gallup and a certified Strengths coach, his love for all things engagement brought him full circle to Gallup research and the link between great leaders and wellbeing.

Marketing 52

Marketing 2021 Social Media Consumer Goods 52