7 Shifts

OCTOBER 1, 2024

In this case, you should train your staff on effective communication, active listening, and conflict resolution skills. Well-trained staff are more knowledgeable about the menu and better at handling customer requests. Aside from training, it’s no secret that pay plays a big role in retaining and motivating staff.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

7 Shifts

JUNE 3, 2022

According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. Showcase your core values in your employee handbook, in new-hire training, on your company careers page. The Solution: Create a training program. Lack of recognition.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Embrace the Suck

MAY 24, 2023

Take the initiative, communicate, and show genuine interest in their capabilities. If a candidate seems promising in terms of personality, complement it with a behavioral assessment to gain a better understanding of their leadership style, communication skills, and response to feedback. These queries reveal their values and attitudes.

Recruiting 335

Recruiting Hiring Coaching Customer Experience 335

Culinary Cues

FEBRUARY 8, 2020

It is easy to blame money, non-traditional work hours, unrealistic training in culinary schools, and the younger generation as a whole – but even if we (the industry as a whole) were able to snap our fingers and fix these issues, it is likely that team building and retention would still be challenging. TEACH AND TRAIN. Richard Branson.

Loyalty Program 582

Loyalty Program Communication Training Coaching 582

7 Shifts

JULY 29, 2021

The Key to Communication. 7shifts also helps Kaldi's categorize hourly team members vs those who are still training. “We We can very easily look at how much labor is being spent on training, that we love,” says Methvin. Want to schedule smarter and communicate clearer like Kaldi's Coffee? The Key to Communication. “We

Communication 370

Communication Employee Relations Coaching 2014 370

Culinary Cues

MARCH 25, 2021

The chef in an operation is the ultimate problem-solver. [] COMMUNICATION: Great ideas, helpful experiences, and important decisions will fail to meet objectives unless the chef is able to effectively communicate verbally and in writing. PLAN BETTER – TRAIN HARDER. Treating everyone with respect is the price of admission.

Communication 440

Communication Coaching Fine Dining Influencer 440

Culinary Cues

NOVEMBER 2, 2024

You are part of a team with a common mission that involves communicating through food. You know that the work is hard and unforgiving at times, but as the NFL coach Marv Levy always asked: “Where would you rather be than right here, right now.”

Coaching 323

Coaching Take-out Food Order Inventory 323

7 Shifts

NOVEMBER 15, 2024

Look for examples in their answers that demonstrate their team management and training skills, as well as their approach to maintaining kitchen standards. They may conduct regular inspections and training on safe food handling. Team communication is also key. Good managers also focus on clear communication.

Back of House 195

Back of House Management Management Operations 195

7 Shifts

OCTOBER 16, 2023

7shifts set out to solve this industry challenge by building a true all-in-one app that serves the entire restaurant employee lifecycle from hiring, training, and scheduling to paying and retaining. Well-trained and engaged staff contribute to better customer satisfaction. Train A restaurant operator has an ever-expanding to-do list.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Embrace the Suck

JANUARY 13, 2021

Now, before you say, “ But Coach, you are an anomaly and my situation is different.” I have coached thousands of independent restaurant owners like you to seek that elusive state of finally breaking free from your restaurant running you. Now, you might say, “But Coach, I do trust my team!” Escape Plan.

Coaching 360

Coaching Back of House Front of House Take-out 360

Modern Restaurant Management

JANUARY 23, 2023

Enlivening the culture starts with an effective plan, an inclusive idea able to be authentically communicated and practical in its expectation. We focus on team development and define it as our team cycle which includes things like recruitment and hiring, onboarding and training, as well as evaluation of compensation and benefits.

Coaching 198

Coaching Employee Relations Hospitality Social Media 198

Embrace the Suck

OCTOBER 28, 2021

Hire a business coach (okay that was a little self-promotion…LOL). What is your preferred communication style? I need to understand how you will communicate, lead, react to stress, manage tasks, and what is keeping you stuck where you are. One of the major issues in any business is poor communication.

Coaching 337

Coaching Training Social Media Hiring 337

Embrace the Suck

JANUARY 20, 2021

I have a rule that all my coaching clients must follow: 100% Thank U’s. Use a tool that cuts through the b t and will give you an inner look at how a person will lead, communicate, accomplish tasks, handle feedback, and what stresses them out. You’d be shocked how far some genuine appreciation goes. Why is that important?

Recruiting 384

Recruiting Coaching Hiring Take-out 384

Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. Train them to look beyond the rude behavior and “find the need.” Poor training. To feel/look important?

Coaching 110

Coaching Franchising Franchise Book 110

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. Provide additional assistance, training, and coaching to disengaged employees to inspire them to be more invested and engaged in their work.

Coaching 195

Coaching Training Book Customer Service 195

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY. PLAN BETTER – TRAIN HARDER. Harvest America Ventures, LLC.

Leadership 408

Leadership Point of Sale Training Coaching 408

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. Sinek also talks about a concept called The Golden Circle and if you can learn the correct way to communicate it will change the course of your restaurant in a very positive way. Over the last 12 years of being The Restaurant Coach™?,

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Lavu

OCTOBER 13, 2023

Also, ensure that the waiting staff is adequately trained to take orders quickly and accurately. Improve kitchen efficiency: Optimize kitchen operations by organizing workstations, implementing efficient food prep processes, and cross-training kitchen staff to handle different tasks.

Seating 174

Seating Mobile Ordering Customer Service Online Ordering 174

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching.

Leadership 105

Leadership Coaching Sustainability Customer Experience 105

7 Shifts

MARCH 31, 2023

Table of Contents It starts with hiring Invest in developing your people There’s no one-size-fits-all way to pay Create a culture of transparency and communication Use tech to save time It starts with hiring When you’re short-staffed, it can be tempting to hire the first person who walks in the door.

Hiring 195

Hiring Front of House Back of House Document 195

Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. To ensure employees feel this way, it is important to keep them in the loop on all company communications, updates and goals.

Mobile Ordering 198

Mobile Ordering Online Ordering Customer Experience Communication 198

Modern Restaurant Management

FEBRUARY 17, 2021

Good media coaching helps interviewees develop key messaging in advance, as well as an on-the-spot strategy during an uncertain or uncomfortable scenario. The more you understand the media outlet, the more you will be able to communicate with your audience. Tell your coach right away what worries you the most and why.

Coaching 190

Coaching Sourcing Sports Influencer 190

Rocket Fuel

NOVEMBER 6, 2024

With the end of the year approaching, there are specific actions HR can take to make their interactions and communications more manageable for the business, managers, and employees. Try new communication channels Communication is critical in any annual benefits rollout.

Operations 52

Operations Employee Relations Tip Distribution Guest Recovery 52

Perfect Daily Grind

JANUARY 23, 2023

Coaching and training Wilford Lamastus Jr. If a competitor wants to perform well at the WBC, one of the biggest costs is to hire a coach – preferably a ‘famous’ one,” he says. Furthermore, training for the WBC is also time intensive, which can present an opportunity cost for some competitors. Milk can also be expensive.

Coaching 133

Coaching Equipment Travel Training 133

Gecko Hospitality

MARCH 10, 2023

Toxic workplace culture Inability to work flexible hours Low wages Long hours Poor communication No opportunity for growth Employee doesn’t feel connected Lack of recognition Overworked due to understaffing There are other reasons for leaving the hospitality industry such as relocation, but, the majority of quits are due to leaders.

Hospitality 94

Hospitality Leadership Coaching Seminar 94

Goliath Consulting

JULY 28, 2020

This is why we recommend role playing as part of the staff training—so that managers can first become comfortable with conflicts and practice resolving them in a controlled space. Effective Communication. Practice will also help to build empathy for the guests and to handle difficult situations more quickly and readily. Conclusion.

Leadership 139

Leadership Employee Relations Front of House Communication 139

Culinary Cues

MAY 26, 2020

Where is the leadership coaching on that? [] WE ARE ALL IN THIS TOGETHER: Yep – I have heard that many times before – so why does it feel like we are on our own? PLAN BETTER – TRAIN HARDER. What if they (rightfully so) are still nervous about being in public groups while the virus is still flourishing?

Kitchen Safety 269

Kitchen Safety Food Safety Leadership Front of House 269

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. How long is the training program? ( 2) coach them out the door. Accountability.

Coaching 97

Coaching Employee Relations Hiring Document 97

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 207

Kitchen Safety Food Safety Cash Management Food Supply 207

Modern Restaurant Management

JANUARY 8, 2021

Like a little cooking coach in the kitchen, today’s kitchen display systems calculate cook times and tell you when each component of an order needs to be fired, dropped, whipped or chopped. Increase Communication for Everyone. Keep Masks On, But Get In Sync.

Technology 159

Technology Front of House Kitchen Safety Back of House 159

360Training

JULY 23, 2020

Training and Development: You Need Both. When you train your employees, you teach them how to follow specific procedures. Training and development can be the keys to higher staff retention, higher customer satisfaction, and better food safety. Training Reduces Management Turnover. Both are important. less turnover.

Coaching 78

Coaching Leadership Food Safety Kitchen Safety 78

Crunchtime

FEBRUARY 21, 2022

Wouldn’t it be great if, instead of the mad scramble, you had a bench of available talent already trained for their next role and ready for promotion? Having a team that is equipped with leadership skills like communication, teamwork, and professionalism results in better guest service across the board. It doesn’t have to be.

Leadership 78

Leadership Employee Relations Training Coaching 78

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. You're classically trained. And once they're on board, engaging in constant communication with them and finding out what they need. "It And how we're doing that is through training.

Front of House 370

Front of House Back of House Take-out Book 370

Culinary Cues

JUNE 11, 2021

Chefs can be great teachers when they understand the importance of communication, filtered words, and great storytelling. Learn to become a storyteller, build your positive vocabulary, discover how to use those filters, take a deep breath and coach your response to others – even when it is difficult to do so. Dan Fogelberg.

Coaching 444

Coaching Leadership Café Pricing 444

Modern Restaurant Management

JANUARY 29, 2021

Coach Employees to Be an Extension of Your CQO. It can lead to burnout and turnover, which may also leave you open to more risk through increased mistakes and gaps in training. You can also use some QMS platforms to help with document collection and supplier communication. A more collaborative stance with suppliers and vendors.

Audits 183

Audits Food Safety Kitchen Safety Coaching 183

Restaurant365

APRIL 26, 2022

Finally, there is also the cost of training new employees and a period of lost productivity as they learn their responsibilities. However, implementing industry skills training, mentorship, and a healthy culture takes time and may not show immediate quantifiable return on investment. Focus on training and development.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

Sling

OCTOBER 9, 2020

Performance management is a regular, ongoing practice of communication and discussion between a business owner or manager and the employees who are part of their team. The purpose of this communication is to support, streamline, and facilitate the organizational strategy of the business. Let’s look at those phases in detail.

Management 78

Management Management Communication Coaching 78