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‘In the Future, Customers Will Drive Up to a Drive-Thru to Just Pick Up Their Food.’

Modern Restaurant Management

. "If I had the opportunity, I would encourage them to employ voice analytics, not to automate ordering, but rather to analyze customer/employee conversations for insights into customer experience, operational efficiency, marketing effectiveness, safety compliance, employee engagement, and more, he said. "The

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Lessening Employee Anxiety as Restaurant Doors Open

Modern Restaurant Management

Food handlers must wear gloves, hats and masks. They are for your own safety too. Shannon Pfeffer, an executive coach with Syrup Coaching, who has dealt with a great deal of employee anxiety within and without a pandemic. Overall, workers can consider PPE as safety barrier in both physical and psychological terms.

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Keeping Employees and Customers Safe Requires a Different Training Approach

Modern Restaurant Management

Everyone agrees that with COVID-19, the public has a heightened safety awareness. The public is watching operators very closely to see if they are doing all the things to make safety your #1 priority. Safety is Priority #1. So, with so many restaurants offering great food and service, what was the differentiator?

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Gluten-Free: What Restaurants Need to Know

Modern Restaurant Management

Modern Restaurant Management ((MRM) asked Lindsey Yeakle, Gluten-Free Food Service (GFFS) Program Manager, Food Safety at Gluten Intolerance Group (GIG), what restaurants need to know about gluten-free options. What can restaurants do to make guests with food restrictions feel comfortable dining with them?

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18 Restaurant Manager Interview Questions to Assess Leadership and Operational Skills

7 Shifts

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. How do you ensure compliance with food safety and hygiene regulations? Hiring the right people can make or break your business.

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MRM Talking With: Author, Leadership Coach and Chick-fil-A Veteran Dee Ann Turner

Modern Restaurant Management

The writer, speaker, leadership coach and 33-year veteran of Chick-fil-A, Inc., Customers are very picky about their food and it is so hard to please every customer. I think leaders must focus on helping their employees grow skills beyond preparing and serving food. " Retirement has not slowed down Dee Ann Turner at all.

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Three Tips for Managing a Healthy Restaurant Workforce

Modern Restaurant Management

Workers’ compensation data shows an uptick in the number of new employees injured on the job, especially in the hospitality and food service industries. Consequently, the new hires’ knowledge of safety procedures will not exceed what they hear from their mentor, who is busy trying to do his or her job and train.