Modern Restaurant Management

JANUARY 23, 2023

We focus on team development and define it as our team cycle which includes things like recruitment and hiring, onboarding and training, as well as evaluation of compensation and benefits. We strive to empower our employees by coaching them for long-term success. Fourth, adopt a coaching mentality.

Coaching 493

Coaching Employee Relations Hospitality Social Media 493

Modern Restaurant Management

SEPTEMBER 13, 2023

The ‘Player-Coach’ Model Fosters Strong Relationships The best restaurant managers serve as workplace role models, leading by example and modeling desired behaviors such as keeping the guest experience front and center and being well-versed in menu offerings.

Management 476

Management Management Coaching Front of House 476

7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. What interview questions do you ask when hiring new restaurant employees? A good restaurant manager would use these opportunities to provide specific coaching, such as offering training on service techniques or cross-training in different areas of the restaurant.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

NOVEMBER 8, 2022

There are several reasons why new employees may be incurring more injuries: Poor hiring choices. The hiring process may be rushed, and the wrong person could be chosen for the job. Hasty hiring choices can lead to faster turnover, operational problems, and potentially more on-the-job injuries. Inadequate training.

Management 504

Management Management Food Safety Hiring 504

Embrace the Suck

JANUARY 20, 2021

The new hires stay for a few weeks but end up leaving, and the cycle of anxiety begins again. I have a rule that all my coaching clients must follow: 100% Thank U’s. Don’t take this the wrong way: You’re hiring people for the wrong reasons. Many operators are struggling to find any staff! Are they breathing?

Recruiting 384

Recruiting Coaching Hiring Take-out 384

Culinary Cues

JULY 15, 2024

We hire and fire, increase pay, or add more staff, change restaurant menus or add convenience foods to reduce the need for qualified employees, or simply accept that poor attitudes and inconsistent product are just “the way it is.” The hiring process is one of the most important steps in designing and delivering a great product or service.

Leadership 418

Leadership Food Truck Employee Relations Training 418

Modern Restaurant Management

DECEMBER 2, 2022

As a manager, hiring an employee doesn’t mean your job is over. Having worked as a business coach and consultant for over 30 years, I have helped many restaurateurs with multiple performance management techniques.

Management 474

Management Management Point of Sale Front of House 474

Culinary Cues

MAY 5, 2021

The best managers, and the most effective chefs are the ones who hire competent people, train them, encourage them, and delegate what is best suited to their position. The manager or the chef should, wherever possible, be the conductor of the orchestra, not a person trying to play every instrument.

Hotels 427

Hotels Employee Relations Coaching Training 427

Modern Restaurant Management

AUGUST 23, 2021

You hire accountants for accounting, marketers for marketing, and lawyers for legal matters. You’ll need managers to advocate for employees’ great ideas, and coach them through the process, rather than passing the idea onward with a perfunctory “thanks.” But where are your innovators?

Innovation 493

Innovation Fine Dining Website Management Coaching 493

Modern Restaurant Management

OCTOBER 23, 2020

Do not assume that your new hires will already know how to give the kind of customer service that you are looking for. Coach your new hire on some relevant examples of this. Start with The Basics of Communication. Even seasoned restaurant professionals can use a refresher!

Communication 446

Communication Training Dietary Restrictions Customer Service 446

Modern Restaurant Management

NOVEMBER 5, 2019

They hire, train, develop, and engage your customer facing team members. Team members no longer want command-and-control, top-down bosses – they want coaches. Unless you start hiring and developing great front-line managers, any type of change you want to create will fail. What does this all mean to you?

Management 444

Management Management Coaching Customer Experience 444

Culinary Cues

JULY 8, 2024

Training, teaching, coaching, and mentoring are the most important attributes of a successful chef. When this happens then success is measurable and, those failures are less evident because a well-coached team doesn’t allow them to happen. We (chefs) are first and foremost – teachers.

Coaching 381

Coaching Certification Hiring Training 381

Modern Restaurant Management

MARCH 8, 2022

So much so that she’s made it her career’s work: as Chief Talent Officer at Sonny’s BBQ, Schatz is ever-passionate about coaching and developing talent and, most importantly, creating a positive career experience for the barbecue brand’s thousands of employees.

2001 473

2001 Coaching Hiring Take-out 473

7 Shifts

NOVEMBER 27, 2024

When the Bobe’s team hires a new employee, they can fill out government forms within the 7shifts app. They can focus on developing their managers who can then focus on coaching their team. “That's usually the first place we go when trying to figure out how can we improve our labor.”

Website Management 195

Website Management Communication Point of Sale Coaching 195

Culinary Cues

OCTOBER 3, 2024

Your employees will look forward to interaction with this type of leader. [] WHEN YOU ARE NOT SERVING THE PUBLIC DIRECTLY – SERVE SOMEONE WHO IS You can’t be everywhere, so you need to instead focus more on being a coach and a supporter. Now that you have invested all that effort, it’s time to trust them to do the job you hired them for.

Coaching 382

Coaching Restaurant Law Training Article 382

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Bad hiring is a disease. I think Uber is hiring. Reading books.

Coaching 337

Coaching Email Marketing Communication Workshop 337

Modern Restaurant Management

APRIL 19, 2022

I’ve also found it’s easier to hire cooks, waitstaff, and hostesses with limited hours. They can also commit to coaching Little League or taking college classes at night. You can put a great deal of energy into finding the best person for the job and training that person to understand every aspect of the business model.

Specials 493

Specials Coaching Customer Experience Customer Service 493

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. So how do you stack your bench and coach your own team to maximum efficiency? PLAY #1: Hire Quality Seasonal Staff. Hiring quality seasonal staff should be at the top of the list because we all know your starting line-up can make or break the season.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Modern Restaurant Management

FEBRUARY 28, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. The restaurant will include a nearly 600-square-foot sports memorabilia exhibit with Coach Spurrier’s 1966 Heisman Trophy as the centerpiece. Byron Duncan.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Embrace the Suck

MAY 24, 2023

Step 3: Scout for Personality, Not Just Skills During the hiring process, we sometimes over-emphasize experience while undervaluing the importance of personality. While experience is certainly crucial for specific roles, personality should carry substantial weight in our hiring decisions.

Recruiting 335

Recruiting Hiring Coaching Customer Experience 335

Culinary Cues

MAY 8, 2023

The chef is responsible for hiring, training, coaching, evaluating, and scheduling employees keeping in mind their skill level, personal issues and responsibilities, demands of specific positions in the kitchen (not everyone fits in every role), and an ever-changing influx of customers with their own demands.

Kitchen Safety 440

Kitchen Safety Food Safety Coaching Training 440

Embrace the Suck

JANUARY 13, 2021

Now, before you say, “ But Coach, you are an anomaly and my situation is different.” I have coached thousands of independent restaurant owners like you to seek that elusive state of finally breaking free from your restaurant running you. Now, you might say, “But Coach, I do trust my team!” Not always.

Coaching 360

Coaching Back of House Front of House Take-out 360

Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. Scott Greenberg addresses that challenge in his new book, Stop the Shift Show: Turn Your Struggling Hourly Workers Into a Top-Performing Team.

Coaching 275

Coaching Franchise Franchising Book 275

7 Shifts

JUNE 3, 2022

According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. Showcase your core values in your employee handbook, in new-hire training, on your company careers page. Some people from the café; applied, and we hired one of them.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Culinary Cues

FEBRUARY 9, 2022

THE LAW: It is not enough to hire competent people. The chef must be the coach who recognizes strengths and weaknesses and builds consensus around common goals so that the machine works properly. [] A Teacher and a Trainer. THE LAW: Look to the chef to see how the kitchen will act.

Restaurant Law 420

Restaurant Law Coaching Café Sourcing 420

Embrace the Suck

OCTOBER 28, 2021

Hire a business coach (okay that was a little self-promotion…LOL). Mistake #6: They have an outdated hiring system (or worse) they panic hire. They have no system for hiring! We tend to hire for skill and forget the personality. Always hire for personality and then train the skills.

Coaching 337

Coaching Training Social Media Hiring 337

Culinary Cues

MARCH 25, 2021

Chefs must know how to identify, hire, train, mentor, coach, evaluate, and sometimes cut a team member loose if his or her presence has a negative impact on the team. This network is there to help, advise, critique, support, and sometimes stop a chef from making a decision.

Communication 441

Communication Coaching Fine Dining Influencer 441

7 Shifts

JANUARY 5, 2022

Restaurants are facing an overdue paradigm shift when it comes to staff hiring, engagement, and retention - with countless restaurants struggling to stay fully-staffed. We can now identify and reward highly engaged members of our team while providing the proactive coaching others need to excel at their job.". Try 7shifts for Free.

Back of House 368

Back of House Point of Sale Front of House Coaching 368

Culinary Cues

SEPTEMBER 20, 2020

They hire, train, critique, support, celebrate, and rally behind the members of the team that has been built and push each individual to contribute his or her best – always. Create a Team Built to Win. Well-run organizations – in this case a kitchen, are built to win. This is what great organizations and great teams do.

Fine Dining 420

Fine Dining Coaching Dine-in Café 420

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY.

Leadership 410

Leadership Point of Sale Training Coaching 410

Culinary Cues

MARCH 22, 2023

Vince Lombardi, considered by many to be the greatest football coach of all time said: “Perfection is not attainable, but if we chase perfection, we can catch excellence.” They hire and train the most dedicated professionals to execute the plan, and they are always focused on the details. Lots of questions without answers.

Coaching 380

Coaching Fine Dining Café Training 380

7 Shifts

AUGUST 26, 2021

The Restaurant Coach. The Restaurant Coach is the cure for the common restaurant. Get cutting edge tools, techniques, expert interviews and straight talk from host Donald Burns, the restaurant coach -someone who thousands of restaurateurs around the globe have hired to help them improve, expand and straight-up save their restaurants.

Coaching 195

Coaching Website Management Email Marketing Retail 195

7 Shifts

JULY 29, 2021

Some people from the café; applied and we hired one of them. The team will also use the logbook as a staff journal, to keep updated on a team member's coaching and progress. As Kaldi's grew, they knew they needed to add a part-time graphic designer to their team to design, they put it out there via 7shifts announcements.

Communication 370

Communication Employee Relations Coaching 2014 370

Embrace the Suck

MARCH 27, 2020

The owner side eluded me until I got a business coach who schooled me on how to build a brand and a business. To be truthful, if it wasn’t for that coach, I would have closed within six months. If you want to be an owner, then hire people to run the day-to-day operations. I knew how to run a restaurant.

Leadership 343

Leadership Cash Management Coaching Take-out 343

7 Shifts

OCTOBER 16, 2023

7shifts set out to solve this industry challenge by building a true all-in-one app that serves the entire restaurant employee lifecycle from hiring, training, and scheduling to paying and retaining. Hire It’s hard to find good staff. 7shifts' Hiring tools help to reduce the average expense of hiring a new employee.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. Write your training guide as you’d coach them in person.) of restaurant jobs) restaurant workers losing their jobs this year alone.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Embrace the Suck

JUNE 18, 2021

They do start to train people better than the bad restaurants, yet their training system is still outdated and is usually only done when someone is hired. Culture: Now the culture is started to be more thought out and is more designed with a focus on the guest experience. That's where having a clear plan and path pays off.

Leadership 354

Leadership Small Business Marketing Coaching 354