7 Shifts

JUNE 3, 2022

As of 2019, hospitality had a national average turnover rate of 75% , and that's only grown since the pandemic. According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. 8 Reasons Why Restaurant Workers Quit — And How To Prevent It.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Embrace the Suck

MAY 24, 2023

This means internalizing the essence of hospitality. Step 3: Scout for Personality, Not Just Skills During the hiring process, we sometimes over-emphasize experience while undervaluing the importance of personality. Discard the age-old adage, "Treat people as you want to be treated." We're curators of memorable experiences for others.

Recruiting 335

Recruiting Hiring Coaching Customer Experience 335

7 Shifts

JANUARY 5, 2022

Trusted by restaurants internationally, 7shifts is backed by industry giants like Danny Meyer and his investment firm Enlightened Hospitality Investments. Restaurants are facing an overdue paradigm shift when it comes to staff hiring, engagement, and retention - with countless restaurants struggling to stay fully-staffed.

Back of House 368

Back of House Point of Sale Front of House Coaching 368

Culinary Cues

SEPTEMBER 20, 2020

They hire, train, critique, support, celebrate, and rally behind the members of the team that has been built and push each individual to contribute his or her best – always. Create a Team Built to Win. Well-run organizations – in this case a kitchen, are built to win. This is what great organizations and great teams do.

Fine Dining 421

Fine Dining Coaching Dine-in Café 421

7 Shifts

AUGUST 26, 2021

The Restaurant Growth Podcast by 7shifts brings together restaurant leaders from all corners of our industry: full-service, quick-service, tech, and everyone who helps push hospitality forward. Revel in the advice and perspective of hospitality leaders anywhere and anytime! The Restaurant Coach. Hospitality Hangout.

Coaching 195

Coaching Website Management Email Marketing Retail 195

Culinary Cues

MARCH 3, 2024

Anyone who has been hired as a new employee knows the feeling of being on the outside of groupism. The restaurant business is part of a wonderful industry of hospitality filled with great people doing extraordinary work as a team.

Leadership 381

Leadership Restaurant Law Social Media Sports 381

EATER

MAY 24, 2021

Joey Pham, who is now a baker and spiritual coach at their own business Flavor Supreme , started working at Fat Rice in 2014 as a line cook and says they were eventually driven away by Conlon’s bullying. “I Those left at Submarine Hospitality, including McFadden, saw the shutdown and the public call-out as an opportunity to change.

Leadership 269

Leadership Website Management Social Media Hospitality 269

7 Shifts

OCTOBER 16, 2023

7shifts set out to solve this industry challenge by building a true all-in-one app that serves the entire restaurant employee lifecycle from hiring, training, and scheduling to paying and retaining. Hire It’s hard to find good staff. 7shifts' Hiring tools help to reduce the average expense of hiring a new employee.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Modern Restaurant Management

AUGUST 19, 2020

Plamondon Companies is celebrating 40 years of business in the hospitality industry. They expanded their business into the lodging side of hospitality, opening their first hotel, a Fairfield Inn by Marriott, in Frederick in 1996. “Our associates are the ones that make us a successful hospitality company.”

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Culinary Cues

SEPTEMBER 1, 2023

Are we promoting the subtle background noise of sizzling steaks, a few dings from pots and pans, and the expeditor calmly coaching the team of line cooks? The right balance is critical and worth hiring sound technicians to design early on. It is the hospitality in the restaurant experience.

Fine Dining 327

Fine Dining Dine-in Front of House Design 327

Embrace the Suck

JUNE 8, 2019

You breathe in stress and breathe out hospitality. John Wooden (the famous UCLA Men’s Basketball Coach) was notorious for having his team drill on the fundamentals. Step Two: Hire the Right People. You need to resist this urge to hire quickly. So how do you safeguard against a bad hire? Behavioral assessment.

Leadership 221

Leadership Hiring Bar Restaurant Law 221

Bar and Restaurant Coach

AUGUST 1, 2019

Today we’re talking specifically to Baby Boomers, Gen X, and Millennials who (for the most part) will be hiring, training, and managing this new generation. What You Need to Know When Hiring, Training, and Managing Gen Z Employees. Welcome back to Part 2 of our 3-part series on Generation Z (aka iGen). Super Short Attention Span.

Hospitality 95

Hospitality Employee Relations Coaching Hiring 95

7 Shifts

MARCH 31, 2023

Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. Because I don't wanna hire the wrong people. And what I've found is that once I have hired those people, I started to see the hourly team changed.”

Hiring 195

Hiring Front of House Back of House Document 195

7 Shifts

MARCH 29, 2023

Anthony Valletta has had an extensive career in the hospitality business. View this post on Instagram A post shared by bartaco (@bartacolife) Now that tech-forward approach is one that many in hospitality are gravitating towards, no doubt spurred by the pandemic influence. And we partnered with OneDine to do our on-demand hospitality.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I have to do one or the other and it doesn't make sense to hire someone at Poppy + Rose when I can do this. And that all begins with hiring the right people. What are we going to do? So I look at that thing.

Front of House 370

Front of House Back of House Take-out Book 370

Marketing4Restaurants

DECEMBER 22, 2019

Eric Cacciatore founded Unstoppable Podcast Restaurant as a platform for aspiring hospitality professionals or any professional in their career seeking personal development. An in-depth talk on how to hire great managers and the number of managers needed for different times and days of the week. The Restaurant Coach.

2020 98

2020 Tip Distribution Email Marketing Fast Casual 98

Crunchtime

FEBRUARY 21, 2022

When vacancies occur, many hospitality businesses dive into a mad scramble to fill the position as quickly as possible, often settling for less-than-ideal external candidates or promoting internal employees before they’re ready. General Manager : Did you know that as many as 35 percent of newly promoted general managers fail?

Leadership 78

Leadership Employee Relations Training Coaching 78

MBB Hospitality

APRIL 25, 2018

The hospitality industry is booming so there is an increasing need for skilled hospitality employees. The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience. Here are the top 8 qualities to look for in a hospitality employee: 1.

Hospitality 40

Hospitality Franchising Franchise Recruiting 40

360Training

JULY 23, 2020

Either way, organization, and productivity suffer while a replacement is hired and brought up to speed. How to hire and onboard new employees. Better yet, they need a mentor to coach them through their decisions. You have plenty of ways to train and coach employees. Losing a manager wreaks havoc all over. Still true.

Coaching 78

Coaching Leadership Food Safety Kitchen Safety 78

Black Box Intelligence

MAY 25, 2021

Quite the contrary, every restaurant or hospitality brand that I’ve talked to says the same thing: “I don’t think I’ve ever seen anything like this before.” Now hiring banners are getting dug out of the outdoor shed—buried under flyers from three years ago. That hasn’t happened. The number of open requisitions is daunting.

Social Media 98

Social Media Leadership Coaching Customer Experience 98

Bar and Restaurant Coach

FEBRUARY 21, 2020

It’s not just for us in the hospitality industry—rising labor costs are at an epidemic proportion across all businesses—large and small. In hospitality, I think most of us might answer that question with, “We are in the business of delivering great food and drinks” But I would whole-heartedly disagree with that.

Coaching 79

Coaching Social Media Food Truck Employee Relations 79

SpotOn

MARCH 19, 2024

Am I going to work on marketing or am I going to spend time coaching my staff?   By listening and by putting hospitality into everything we do. It’s something that requires wearing a lot of different hats, and often what ends up happening is operators have to make trade-offs.

Innovation 111

Innovation Seating Customer Experience Point of Sale 111

Rocket Fuel

SEPTEMBER 19, 2022

When you prioritize hiring, training, scheduling, promotions, and communications – your VOC results will improve. Focus hiring and onboarding on the customer experience. You can be more competitive with hiring if you offer Earned Wage Access (EWA) and competitive wages. Hire the right people for the right jobs.

Customer Experience 52

Customer Experience Hiring Customer Service Coaching 52

Modern Restaurant Management

JANUARY 17, 2020

for six years before starting his own executive coaching and consulting business, Incisive Consulting, LLC, in 2018. In October that same year, the company hired Steve Sparks to assume the role of CFO, allowing Adams to focus on her role as President. and PepsiCo, Inc. Adams first joined the company in 2017 as chief financial officer.

Franchising 340

Franchising Franchise 2020 Fast Casual 340

Gecko Hospitality

MAY 20, 2019

Hire a lawyer to craft all legal documents. The government announced a new worksite enforcement strategy to stop the hiring of undocumented workers. The government announced a new worksite enforcement strategy to stop the hiring of undocumented workers. This is a serious issue in the hospitality industry. ICE Compliance.

Management 40

Management Management Document Coaching 40

Aaron Allen & Associates

FEBRUARY 3, 2020

Celebrities, professional athletes, and the like still hire coaches and agents. You don’t hire an agent to represent your interests just when you need to build demand; you hire them when you want to maximize your value and minimize your time dealing with distractions that can be outsourced.

Point of Sale 52

Point of Sale 2019 Hiring Coaching 52

MBB Hospitality

OCTOBER 2, 2019

Hiring a Management Consulting Company to Help. Our consultants can aid you in hiring personnel as well as increasing efficiency and quality and boosting up franchise sales. MBB Management first made a name for itself in hospitality management, but now we also offer franchise consulting and restaurant consulting services as well.

Franchising 40

Franchising Franchise Employee Relations Travel 40

Modern Restaurant Management

DECEMBER 12, 2019

Nathan’s Famous, Inc, hired two industry veterans, Erik Mallon and Jim Hicks, to bolster its franchise sales and development teams. "Hiring these two industry veterans helps us close out 2019 strong, and prepare for our growth plans beginning in 2020. Nathan's Brings On Franchise Experts. " Black Bear Diner Adds CMO.

Franchising 275

Franchising Franchise Loyalty Program Book 275

Modern Restaurant Management

JULY 30, 2021

. “Crimson Cup supports coffee shop owners at every step – from scouting a profitable location and writing a coffee shop business plan to planning a menu, choosing equipment, hiring staff and providing comprehensive training," Ubert said.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

Modern Restaurant Management

JUNE 19, 2020

Black businesses hire Black, create Black products, give to Black causes and pass down assets to Black families.” “With sizeable growth ahead and a relentless focus on excellence, guest experience and hospitality, Tristan’s knowledge and fresh perspective will be instrumental in Shake Shack’s continued success.

Food Safety 362

Food Safety Customer Experience Website Management Customer Service 362

7 Shifts

JULY 6, 2023

A three-month consulting gig turned into a six-month gig, which turned into a partnership at a hospitality company in Toronto. But they make their first appearance in the application and hiring process. And of course, including myself and our senior leadership team, we hire and off-board according to these values.

Customer Experience 195

Customer Experience Employee Relations Fast Casual Hiring 195

7 Shifts

NOVEMBER 3, 2022

At her first job as a server, she tried to show a new hire how to make a side salad. Look for groups like The Multicultural Food & Hospitality Alliance that run webinars and seminars. The hospitality industry had a reckoning when a group of women exposed abuse from prominent chefs. Take a look at your own biases.

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

NOVEMBER 24, 2021

To further illustrate Jimmy John’s actions toward aggressive growth, the brand recently held a three-day national hiring event aimed toward attracting passionate go-getters to support its projected expansion plans in 2022 and beyond. Donato's to Expand in the Carolinas. Brooklyn Dumpling Continues to Grow. MOOYAH Targets St.

Franchising 444

Franchising Franchise Loyalty Program 2022 444

Modern Restaurant Management

JUNE 8, 2020

Provide a safe harbor from reductions in loan forgiveness based on reductions in full-time equivalent employees, to provide protections for borrowers that are both unable to rehire individuals who were employees of the borrower on February 15, 2020, and unable to hire similarly qualified employees for unfilled positions by December 31, 2020.

Guest Recovery 386

Guest Recovery Food Safety Employee Relations Mobile Ordering 386

Bottleneck Management

OCTOBER 4, 2018

At Bottleneck, we strive to hire and develop the best employees. Cultivating a great working environment, motivating staff to be their best, coaching and developing, and doing everything they can to ensure our guests have the best experience possible.” What makes a good restaurant manager? The best managers focus on their people!

Management 114

Management Management Leadership Training 114