Modern Restaurant Management

NOVEMBER 5, 2019

Restaurants manage and deal with change daily – from menu changes to bringing on new employees. The one factor restaurants and other businesses consistently undervalue, or overlook, is the primary importance of front-line managers in steering employees through change. Not only do they manage change, they determine the labor.

Management 444

Management Management Coaching Customer Experience 444

Modern Restaurant Management

NOVEMBER 8, 2022

There are several reasons why new employees may be incurring more injuries: Poor hiring choices. The hiring process may be rushed, and the wrong person could be chosen for the job. Hasty hiring choices can lead to faster turnover, operational problems, and potentially more on-the-job injuries. Inadequate training.

Management 504

Management Management Food Safety Hiring 504

Modern Restaurant Management

SEPTEMBER 13, 2023

Along with more obvious employee morale boosters like higher pay, what struck us most in the data was how managers often play an outsized role in staff retention—they can make or break continuity, depending on how they go about their jobs. The good news? But having such emotional intelligence is no small feat.

Management 476

Management Management Coaching Front of House 476

Modern Restaurant Management

JULY 12, 2021

Each day, I read news stories about the restaurant industry hiring crisis, with talent demanding higher wages, and many offering competitive signing bonuses in order to attract employees. We were fortunate to already have a great system in place when the pandemic struck, which has positioned us well to weather the hiring crisis.

Hiring 493

Hiring Coaching Recruiting Operations 493

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

JANUARY 23, 2023

After inviting managers and stakeholders to a two-day brainstorming summit at the beach, thought leaders debuted an intentional tenet for our company called How We Roll: This 100-percent collaborative process is the result of long, meaningful (sometimes brutally honest) conversations. Fourth, adopt a coaching mentality.

Coaching 493

Coaching Employee Relations Hospitality Social Media 493

Culinary Cues

MAY 5, 2021

My question to you is, how will management of Restaurants, Clubs and Hotels try to provide a sense of balance and wellbeing for the chefs who have the history of working from dawn until well into the night, six and sometimes seven days a week. Is there truth to this? Of course, this is true so what is the solution? Is this true?

Hotels 445

Hotels Employee Relations Coaching Training 445

Modern Restaurant Management

AUGUST 23, 2021

You hire accountants for accounting, marketers for marketing, and lawyers for legal matters. ” On the other hand, where they see ideas firing everywhere, they understand innovation isn’t just a passing management focus—it’s a critical and expected part of the culture. Ensure Managers Encourage Innovation.

Innovation 493

Innovation Fine Dining Website Management Coaching 493

7 Shifts

NOVEMBER 27, 2024

He brought in his teen brother, Larry, to manage their first location in Vincennes, IN. We chatted with Allie Bobe, Owner/Manager, about managing almost 100 employees across five locations and keeping tradition alive while modernizing operations. 7shifts helps Bobe’s managers make schedules more accurate too.

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

APRIL 19, 2022

Finding great managers is one of the biggest challenges for a restaurant owner. And if your restaurant is open from morning to night, you will have to find multiple people who can fill the management roles. Operating on a niche schedule means you only need one manager. Our restaurant closes at 3 p.m.

Specials 493

Specials Coaching Customer Experience Customer Service 493

Culinary Cues

JULY 15, 2024

We hire and fire, increase pay, or add more staff, change restaurant menus or add convenience foods to reduce the need for qualified employees, or simply accept that poor attitudes and inconsistent product are just “the way it is.” The hiring process is one of the most important steps in designing and delivering a great product or service.

Leadership 437

Leadership Food Truck Employee Relations Training 437

Embrace the Suck

JANUARY 20, 2021

The new hires stay for a few weeks but end up leaving, and the cycle of anxiety begins again. We’re the result of years of poor management, treating staff as a line item and not as an asset. I have a rule that all my coaching clients must follow: 100% Thank U’s. Many operators are struggling to find any staff!

Recruiting 384

Recruiting Coaching Hiring Take-out 384

Modern Restaurant Management

MARCH 8, 2022

So much so that she’s made it her career’s work: as Chief Talent Officer at Sonny’s BBQ, Schatz is ever-passionate about coaching and developing talent and, most importantly, creating a positive career experience for the barbecue brand’s thousands of employees.

2001 473

2001 Coaching Hiring Take-out 473

Culinary Cues

OCTOBER 3, 2024

You need to do more than just hear the noise – you must truly listen to your employees, peer managers, and the guest. Now that you have invested all that effort, it’s time to trust them to do the job you hired them for. Every moment of listening provides an opportunity to learn and grow. [] IT’S NOT ALL ABOUT YOU Yes, you are the chef.

Coaching 401

Coaching Restaurant Law Training Article 401

Culinary Cues

MAY 8, 2023

If a chef can manage a week or two here or there it will be at that rare time when business is off and even then, chefs are checking their email a few times a day to see what crisis is occurring while they try to relax. A 34-hour work week is unthinkable, a 60 – 80-hour workweek is more like it.

Kitchen Safety 458

Kitchen Safety Food Safety Coaching Training 458

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Bad hiring is a disease. Your time management most likely sucks.

Coaching 337

Coaching Email Marketing Communication Workshop 337

Modern Restaurant Management

FEBRUARY 28, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Prior to joining McLane Foodservice, Hayes held financial management roles in both the software and business network industries. Byron Duncan. Jeff Hayes.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

7 Shifts

JUNE 3, 2022

According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. Showcase your core values in your employee handbook, in new-hire training, on your company careers page. Some people from the café; applied, and we hired one of them.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Modern Restaurant Management

OCTOBER 23, 2020

Do not assume that your new hires will already know how to give the kind of customer service that you are looking for. Coach your new hire on some relevant examples of this. Start with The Basics of Communication. Even seasoned restaurant professionals can use a refresher!

Communication 446

Communication Training Dietary Restrictions Customer Service 446

Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. Mostly I want readers to believe that hourly workers really can do great things when they’re properly managed. Why write this book now?

Coaching 275

Coaching Franchise Franchising Book 275

7 Shifts

JANUARY 5, 2022

That tool is 7shifts - the all-in-one team management platform built exclusively for restaurants. 7shifts is best known for its scheduling feature that saves hours of managers' time each week. Managers love 7shifts because it streamlines the process for restaurant businesses of any size. No more spreadsheets or whiteboards.

Back of House 368

Back of House Point of Sale Front of House Coaching 368

Culinary Cues

FEBRUARY 9, 2022

THE LAW: It is not enough to hire competent people. The chef must be the coach who recognizes strengths and weaknesses and builds consensus around common goals so that the machine works properly. [] A Teacher and a Trainer. If a chef fails to understand this, then he or she will eventually fail in that position. [] A Business Manager.

Restaurant Law 433

Restaurant Law Coaching Café Sourcing 433

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. So how do you stack your bench and coach your own team to maximum efficiency? We’ve got a few tips from the workforce management front office here at Fourth. PLAY #1: Hire Quality Seasonal Staff. Finding skilled talent isn’t easy. User Network.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Culinary Cues

SEPTEMBER 20, 2020

They hire, train, critique, support, celebrate, and rally behind the members of the team that has been built and push each individual to contribute his or her best – always. Create a Team Built to Win. Well-run organizations – in this case a kitchen, are built to win. This is what great organizations and great teams do.

Fine Dining 433

Fine Dining Coaching Dine-in Café 433

Culinary Cues

AUGUST 31, 2020

The power of leadership comes with tremendous responsibility to listen, treat others with respect, study an issue and avoid making rash decisions, and an understanding that his or her role is that of guide, coach, and mentor – not dictator. [] LACK OF EMPATHY.

Leadership 430

Leadership Point of Sale Training Coaching 430

Embrace the Suck

OCTOBER 28, 2021

Hire a business coach (okay that was a little self-promotion…LOL). I need to understand how you will communicate, lead, react to stress, manage tasks, and what is keeping you stuck where you are. Mistake #6: They have an outdated hiring system (or worse) they panic hire. They have no system for hiring!

Coaching 337

Coaching Training Social Media Take-out 337

7 Shifts

JULY 29, 2021

Keith is Kaldi's VP of Operations, and Jillian oversees 8 locations as a regional manager. It then goes into the hands of regional multi-unit managers to track it and make adjustments. It then goes into the hands of regional multi-unit managers to track it and make adjustments. The Manager's Book. Try 7shifts for Free.

Communication 370

Communication Employee Relations Coaching 2014 370

Embrace the Suck

MARCH 27, 2020

The original management team was let go and replaced by the next available warm bodies that seemed to have potential. That causes more damage than good as they struggle to try to learn and gain management experience while on the job! To be truthful, if it wasn’t for that coach, I would have closed within six months.

Leadership 343

Leadership Cash Management Coaching Take-out 343

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. Pandemic or otherwise, staff turnover eats into your profitability and wastes a considerable amount of managers’ time. Write your training guide as you’d coach them in person.)

Training 370

Training Kitchen Safety Customer Service Food Safety 370

7 Shifts

AUGUST 26, 2021

The fast-paced nature of the restaurant industry makes it difficult for owners and managers to sit down, let alone read reports, restaurant magazines and blog posts to gain industry knowledge. The Restaurant Coach. The Restaurant Coach is the cure for the common restaurant. The solution is simple: Podcasts! The Garnish by Toast.

Coaching 195

Coaching Website Management Email Marketing Retail 195

7 Shifts

OCTOBER 16, 2023

You wouldn’t go to three different grocery stores to make a sandwich, so why do 68% of restaurant operators currently work with at least three different tech vendors to manage their team? It means everything you need to manage your team is in one place. Hire It’s hard to find good staff.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Embrace the Suck

JUNE 18, 2021

Symptoms: The owners and managers are in a constant state of stress, frustration, and overwhelm. The managers usually hide in the office and rarely (if ever) come out to talk to the staff or the guests. Symptoms : The owners and managers are exhausted, yet they are still determined. In school, these are your D & F students.

Leadership 354

Leadership Small Business Marketing Coaching 354

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I have to do one or the other and it doesn't make sense to hire someone at Poppy + Rose when I can do this. They're not just the host, they're not just the kitchen manager.

Front of House 370

Front of House Back of House Take-out Book 370

Modern Restaurant Management

JULY 30, 2021

. “By helping KFC team members build up an emergency savings fund, we’re helping them improve their overall well-being and build resilience to face future financial challenges,” said Emma Horn, Managing Director of the KFC Foundation. For more on SaverLife, visit saverlife.org/. Church's Moves to Hybrid Model.

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

7 Shifts

MARCH 31, 2023

Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. Because I don't wanna hire the wrong people. The most crucial area this applies to is with management. “Take better care of your staff.”

Hiring 195

Hiring Front of House Back of House Document 195

Embrace the Suck

JANUARY 24, 2022

The original management team was let go and replaced by the next available warm bodies that seemed to have potential. That causes more damage than good as they struggle to try to learn and gain management experience while on the job! To be truthful, if it wasn’t for that coach, I would have closed within six months.

Cash Management 259

Cash Management Leadership Take-out Coaching 259

EATER

MAY 24, 2021

Last summer, workers took to social media to speak about racism and discrimination in the kitchen, low wages, hypocritical chefs and managers, and cultural appropriation. Waxman also recalled witnessing numerous explicit instances of racism, including a white manager making fun of people who couldn’t speak English well.

Leadership 279

Leadership Website Management Social Media Hospitality 279