Culinary Cues

MAY 5, 2021

I have been asked to provide potential solutions for a generations long dilemma in the hospitality industry, a dilemma that has resulted in physical, mental, and emotional burnout and even a dependence on drugs and alcohol to serve as a band-aid for the wounds that are formed. “My Is there truth to this? So, what’s the solution?

Hotels 429

Hotels Employee Relations Coaching Training 429

EATER

SEPTEMBER 6, 2023

Courtney Johnson and Sam Rollins are currently in training. They’re meeting with a team of coaches to finesse their routines. They’re spending their days practicing the same moves over and over. They’re reminding themselves to keep calm and focused when performing in front of an audience.

Training 350

Training 2010 Consumer Goods 2013 350

7 Shifts

JUNE 3, 2022

As of 2019, hospitality had a national average turnover rate of 75% , and that's only grown since the pandemic. According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. The Solution: Create a training program.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Modern Restaurant Management

FEBRUARY 28, 2020

San Diego Entrepreneur and Mission Beach area residentn Brad Hunter is disrupting the luxury hospitality industry with an entirely uncharted concept: AQUAlounge , an floating nautical experience slated to debut in San Diego, California in fall of 2020. Charities include hospitals, youth organizations, food banks and more.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Embrace the Suck

JANUARY 20, 2021

This goes back to embracing what “hospitality” really means: you’re the host to others’ experiences. We love to throw around the word “hospitality” in reference to our guests in this industry. I have a rule that all my coaching clients must follow: 100% Thank U’s. Why is that important?

Recruiting 384

Recruiting Coaching Hiring Take-out 384

Culinary Cues

NOVEMBER 20, 2023

An environment of excitement, intrigue, service, hospitality, and memorable experiences is required. Of course, I can’t help myself after so many years in the hospitality business, so as I walked and observed, my mind was running wild with thoughts on potential solutions. These businesses can’t give up! There must be a solution!

Customer Experience 376

Customer Experience Customer Service Food Safety Hospitality 376

Modern Restaurant Management

APRIL 27, 2020

Business consulting and coaching on topics including how to drive improved order volume leveraging social media and the web, creating new family-style meals and packages for take-out, and customer service for curbside pickup and take-out orders. Automated and streamlined collection and remittance of city/county/state sales and use tax.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

APRIL 27, 2020

Business consulting and coaching on topics including how to drive improved order volume leveraging social media and the web, creating new family-style meals and packages for take-out, and customer service for curbside pickup and take-out orders. Automated and streamlined collection and remittance of city/county/state sales and use tax.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

MARCH 10, 2020

In response to Coronavirus concerns: Danny Meyer tweeted that The Modern would be closed for a day and every inch sanitized after a guest tested positive for COVID-19, despite being told by the NYS Health Commissioner says no risk of transmission; “Team & guests come first,” the hospitality leader concluded.

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Culinary Cues

SEPTEMBER 20, 2020

They hire, train, critique, support, celebrate, and rally behind the members of the team that has been built and push each individual to contribute his or her best – always. PLAN BETTER – TRAIN HARDER. Create a Team Built to Win. Well-run organizations – in this case a kitchen, are built to win. It’s hard to argue with that logic.

Fine Dining 421

Fine Dining Coaching Dine-in Café 421

Embrace the Suck

MAY 24, 2023

This means internalizing the essence of hospitality. To assemble a high-performance team, you need to perpetually be recruiting, marketing, training, and learning. With access to our comprehensive online training library, you can start earning more while working less in your restaurant.

Recruiting 335

Recruiting Hiring Coaching Customer Experience 335

Ken Burgin

DECEMBER 8, 2021

In this episode, I talk with team culture and facilitation expert Leanne Hughes about how to use facilitation skills to overcome some of the hesitation attached to restaurant, cafe and foodservice training. We went deep on the skills of a facilitator, and how this could be a great career extension for many people working in hospitality today.

Training 113

Training Hospitality Coaching Website Management 113

Modern Restaurant Management

DECEMBER 17, 2020

Based on a survey 2,094 employed respondents, the report finds that less than half of managers (48 percent) have been trained in key areas such as one-to-one meetings, coaching, recognition, or professional development. “Organizations need to offer widespread training to all managers to empower them to better lead their teams.

2020 419

2020 Point of Sale Consumer Goods Seasonal Menu 419

Embrace the Suck

APRIL 16, 2021

When I am coaching a client, I love to sit in the dining room and just listen. I always give the same answer even after 12 years as The Restaurant Coach. When you take care of the team and invest in making them better.constant training, growth, and opportunities.that trickles down to create a culture of true hospitality.

Coaching 239

Coaching Social Media Hospitality Take-out 239

Culinary Cues

MARCH 3, 2024

The restaurant business is part of a wonderful industry of hospitality filled with great people doing extraordinary work as a team. Let’s work together to heal the wounds and do the collaborative, creative, and honest work of the cook and server. PICTURE: The well led kitchen team of the Balsams Resort in its heyday.

Leadership 381

Leadership Restaurant Law Social Media Sports 381

Modern Restaurant Management

AUGUST 19, 2020

Plamondon Companies is celebrating 40 years of business in the hospitality industry. They both went through a management training program. They expanded their business into the lodging side of hospitality, opening their first hotel, a Fairfield Inn by Marriott, in Frederick in 1996. Plamondon Celebrates 40 Years.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

7 Shifts

OCTOBER 16, 2023

7shifts set out to solve this industry challenge by building a true all-in-one app that serves the entire restaurant employee lifecycle from hiring, training, and scheduling to paying and retaining. Well-trained and engaged staff contribute to better customer satisfaction. Train A restaurant operator has an ever-expanding to-do list.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

EATER

MAY 24, 2021

Joey Pham, who is now a baker and spiritual coach at their own business Flavor Supreme , started working at Fat Rice in 2014 as a line cook and says they were eventually driven away by Conlon’s bullying. “I Those left at Submarine Hospitality, including McFadden, saw the shutdown and the public call-out as an opportunity to change.

Leadership 269

Leadership Website Management Social Media Hospitality 269

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. So much so that many of the younger generations does not see the hospitality industry as a good career choice. Over the last 12 years of being The Restaurant Coach™?, Example: Sweetgreens, Union Square Hospitality.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Future Food

MARCH 5, 2019

Customers Demand Authentic Hospitality Experiences - Every time Let’s start off by saying that commercial hospitality is everywhere we look. These are not always delivered due to poor staff training and supervision and as such, customer facing staff require coaching continually.

Customer Experience 99

Customer Experience Hospitality Coaching Customer Service 99

Gecko Hospitality

MARCH 10, 2023

Sticking to Traditional Work Hours: The hospitality industry is an ever-changing industry. People Leave Because of Leaders and Managers Becoming a successful leader in hospitality management is no small feat. Why would someone leave their hospitality position? The hospitality industry is full of great leaders.

Hospitality 94

Hospitality Leadership Coaching Seminar 94

Culinary Cues

SEPTEMBER 1, 2023

Are we promoting the subtle background noise of sizzling steaks, a few dings from pots and pans, and the expeditor calmly coaching the team of line cooks? It is the hospitality in the restaurant experience. What about the sounds of the kitchen? The right balance is critical and worth hiring sound technicians to design early on.

Fine Dining 327

Fine Dining Dine-in Front of House Design 327

Xtra Chef

OCTOBER 21, 2020

I was fortunate to experience the benefits of culture-building several times during my career in hospitality. Investing in training that teaches managers how to manage the culture is essential. For more coaching and training tips, visit my website ! This is no small order.

Coaching 133

Coaching Leadership Website Management Download 133

7 Shifts

MARCH 29, 2023

Anthony Valletta has had an extensive career in the hospitality business. He joined us on the Pre-Shift podcast to chat about bartaco's embrace of tech, their unique approach to training and career development, radical wage structure, and how all of those practices have them poised for growth in 2023.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Bar and Restaurant Coach

AUGUST 1, 2019

Today we’re talking specifically to Baby Boomers, Gen X, and Millennials who (for the most part) will be hiring, training, and managing this new generation. What You Need to Know When Hiring, Training, and Managing Gen Z Employees. Welcome back to Part 2 of our 3-part series on Generation Z (aka iGen). Super Short Attention Span.

Hospitality 95

Hospitality Employee Relations Coaching Hiring 95

Ken Burgin

MARCH 27, 2022

It’s a big ask, especially when they may not have had training beyond hands-on experience with another chef. Topics they discussed: How to train people in ‘financial literacy’ and a better understanding of numbers – what does that mean each day for most restaurants or cafes?

Design 113

Design Menu Management Management 113

The Rail

OCTOBER 3, 2024

Annually, there are about 48 million cases of foodborne illness a year, and more than a hundred thousand customers get hospitalized as a result. Because foodborne illness is so prevalent, and the consequences so severe, every member of your staff should be trained on the basics of food safety.

Food Safety 130

Food Safety Front of House Kitchen Safety Food 130

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. You're classically trained. If there's one thing that you can change about your experience as a server or manager or whatever your role was into the hospitality industry, what would that be?

Front of House 370

Front of House Back of House Take-out Book 370

Modern Restaurant Management

MAY 28, 2021

” Owners of the four new Biscuit Belly franchise locations in Birmingham and Huntsville is Power Brands Hospitality Group (“PBHG”). “They have great leadership, great employees, great food, a growing iconic brand with a culture of hospitality and authenticity. What’s not to get excited about?

Franchising 474

Franchising Franchise Fast Casual Loyalty Program 474

7 Shifts

MARCH 31, 2023

“If your managers are actually spending time with people and really kind of connecting with them and setting goals for them and saying, ‘Hey, you're a food runner now, but I want you to be a server in six months or a year, or maybe you wanna be a chef one day, like, let's get you training there.’ I think that's really a crucial part of it.”

Hiring 195

Hiring Front of House Back of House Document 195

Ken Burgin

FEBRUARY 13, 2022

More young people are being given management responsibilities early in their career, and running a hospitality business is becoming more complex. Training and development for new leaders can be done through professional courses, and many times it’s through guidance on the job. Subscribe to Hospo Reset Podcast on Apple Podcasts.

Leadership 60

Leadership Hospitality Front of House Coaching 60

Embrace the Suck

JUNE 8, 2019

You breathe in stress and breathe out hospitality. John Wooden (the famous UCLA Men’s Basketball Coach) was notorious for having his team drill on the fundamentals. ” Having a behavioral survey (and a consultant trained in interpreting them for restaurants and bars) is critical to getting the right team built around you.

Leadership 221

Leadership Hiring Bar Restaurant Law 221

Ken Burgin

JUNE 19, 2022

Ken Burgin interviewed Liz Perkins from The Hospitality Company on this very interesting topic – she has a background as a chef and business owner. Liz now coaches hospitality operators on how to make the best use of the digital management tools available, and master the critical numbers that show business performance and success.

Management 113

Management Management Coaching Hospitality 113

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching. It’s essential for restaurants to create real-world experiences that reflect their brand narrative.

Leadership 81

Leadership Coaching Sustainability Customer Experience 81

Ken Burgin

DECEMBER 7, 2020

Hospitality is a popular subject, and your teamwork with dedicated teachers will mean you are the first to hear about the best students. Jump onto the training bandwagon. It won’t take long to find a training provider who will support with supervision, materials and even a subsidy. Build a relationship with the local schoo l.

Recruiting 88

Recruiting Advertising Coaching Social Media 88

Modern Restaurant Management

JANUARY 17, 2020

for six years before starting his own executive coaching and consulting business, Incisive Consulting, LLC, in 2018. “Our efforts have been focused on building a scalable foundation to support our aggressive growth strategy, while ensuring we stay true to the brand’s heritage of hospitality, quality and operational excellence.

Franchising 340

Franchising Franchise 2020 Fast Casual 340

Bar and Restaurant Coach

SEPTEMBER 13, 2019

A handful of viewers who watch these “save my store” shows will be able to see through the drama-soaked episodes and learn from a common thread: That most businesses in the hospitality industry run into trouble when they don’t focus on (to name a few): liquor inventory control. staff & management training and responsibilities.

Bar 77

Bar Audits Coaching Inventory 77