Culinary Cues

OCTOBER 3, 2024

So, here are the 21 rules that, from my experience as a chef, should apply: [] LISTEN MORE, TALK LESS The first key to great leadership is to listen to others first. Take a step back and give them their due; you are part of a team. [] BE THE EXAMPLE How do you want your employees to act, represent, perform, and connect?

Coaching 373

Coaching Restaurant Law Training Article 373

Embrace the Suck

JANUARY 13, 2021

Coming out in late February 2021. You’ve heard it said to you by every consultant out there.You need to work ON your restaurant and not IN your restaurant. Yet, here you are still slugging it out every single day doing battle on the front line. I have seen the promised land for myself when I owned two restaurants.

Coaching 360

Coaching Back of House Front of House Take-out 360

Culinary Cues

MARCH 3, 2024

You were either part of this or feeling left out because you weren’t. Can you tough it out? We even boast an informal initiation period where new employees are given conflicting directions, inaccurate details on the work to be done, or even sent on wild goose-chases just to embarrass them and see if they can take it.

Leadership 372

Leadership Restaurant Law Social Media Sports 372

Embrace the Suck

JUNE 18, 2021

Working on the right things, in the right order, what to focus on now, and what to hold off until later, can mean the difference between success and burn out. 60% of restaurants don’t make it past their first year and 80% go out of business within five years. THE HARSH REALITY. The statistics aren’t pretty. Chaos in action.

Leadership 354

Leadership Small Business Marketing Coaching 354

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! I know the labor pool is shrinking and it’s hard to find people out there.

Coaching 337

Coaching Email Marketing Communication Workshop 337

Modern Restaurant Management

OCTOBER 17, 2019

The writer, speaker, leadership coach and 33-year veteran of Chick-fil-A, Inc., The publisher of It’s My Pleasure went out of business and I sold the rights to Baker Books. Allow them to develop leadership skills and show a path to leadership positions. Why did you write a second book?

Coaching 126

Coaching Leadership Book Customer Service 126

Embrace the Suck

MARCH 27, 2020

Times like these bring out the best in some people and the worst in others (a shout out to all the toilet paper hoarders out there). It was a bunch of mercenaries that only looked out for their own survival. They had already made some big changes in their leadership team already. There was a lot of drama.

Leadership 343

Leadership Cash Management Coaching Take-out 343

Embrace the Suck

MAY 24, 2023

It's time to dust off your note-taking skills because we're diving into a four-step game plan to draw the crème de la crème to your restaurant, starting immediately. Now, let's discuss our current predicament and find a way out. Instead, we should be on the offense, taking our recruitment strategy to the talent pool.

Recruiting 335

Recruiting Hiring Coaching Customer Experience 335

Culinary Cues

MAY 26, 2020

Let’s put on our restaurant hat and take responsibility for doing what is right for both the health and wellbeing of our families, staff, and customers, and help in bring our communities out of the deepest economic hole since the Great Depression. So the question is – where is the leadership in building such a plan?

Kitchen Safety 268

Kitchen Safety Food Safety Leadership Front of House 268

Culinary Cues

NOVEMBER 20, 2023

The stores were empty, and restaurant service staff were staring out windows from the vantage of unfilled seats. The look of the service staff, cooks on the back loading docks grabbing a smoke break, salesclerks with arms folded, starring out shop windows, and nervous shop owners checking their bank accounts on cellphones was disconcerting.

Customer Experience 366

Customer Experience Customer Service Food Safety Hospitality 366

Embrace the Suck

OCTOBER 28, 2021

Only 5 out of 100 restaurants will celebrate their 10-year anniversary. Hire a business coach (okay that was a little self-promotion…LOL). Take a hard look at the following mistakes and give yourself a little reality check. If you’re guilty, just admit it and then take conscious action to change it.

Coaching 337

Coaching Training Social Media Hiring 337

Embrace the Suck

MARCH 22, 2019

You might be suffering from Leadership Delusion. Look up the definition of what leadership is and it’s a little vague: The action of leading a group of people or an organization. That being said it seems that leadership is classified as a noun , when in reality it should be a verb. Leadership is an act.

Management 265

Management Management Leadership Seminar 265

Embrace the Suck

JANUARY 24, 2022

Times like these bring out the best in some people and the worst in others. Some have added take-out and delivery. We all have had to take a hard look at our business models (even me) and asked what can I do now that the world has been forever changed. So let's talk about those habits. There was a lot of drama.

Cash Management 259

Cash Management Leadership Take-out Coaching 259

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I kind of did it out of a self-serving type of thing where I was like, I never see him. At that time he was owning Poppy + Rose along with his other business partners until I came along and bought them out.

Front of House 370

Front of House Back of House Take-out Book 370

Modern Restaurant Management

SEPTEMBER 13, 2023

The importance of (and need for) managers’ frontline leadership spans both back-of-house and front-of-house, extending from the kitchen when cooks need help to the dining room handling guests’ needs. For managers, empathy and soft skills are key to helping problem-solve solutions to whatever situation arises.

Management 191

Management Management Coaching Front of House 191

Culinary Cues

JUNE 11, 2021

Words that are well thought out, from our memory and filtered through the heart can bridge any gap that might exist between people. Let’s work together to figure out how to make it better.” I remember many examples in my own past as a cook where things just seemed to get out of hand.

Coaching 442

Coaching Leadership Café Pricing 442

Embrace the Suck

JUNE 8, 2019

Day in and day out you are dedicated to the grind. You breathe in stress and breathe out hospitality. You don’t ever get to capture it, and it just seems to be always slightly out of reach. Step One: Up Your Leadership Impact. Time to pull up your big boy (or girl) leadership pants and get down to business.

Leadership 221

Leadership Hiring Bar Restaurant Law 221

Modern Restaurant Management

JANUARY 25, 2023

Many restaurateurs dream of growing into multiple locations, but it takes a lot of capital investment to get there. At my restaurant development and investment firm Full Course, we work with emerging brands to develop leadership, optimize business practices and ultimately provide financial investment for expansion.

Point of Sale 208

Point of Sale Coaching Social Media Leadership 208

Modern Restaurant Management

SEPTEMBER 3, 2020

To further emphasize creativity in the kitchen, Ocean Prime encouraged its associates to compose a seasonal pairing menu through an immersive leadership development program. ” To market the menu, managers put together a written piece and video of what they got out of it.

Marketing 190

Marketing Seasonal Menu Leadership Coaching 190

7 Shifts

MARCH 29, 2023

He started out at Darden Restaurants and has worked in executive leadership roles at Del Frisco's, Michael Mina and Birdcall before joining bartaco in 2021. As those changes were taking place and as the restaurant industry shifted, Valletta found himself drawn to what the team at bartaco was doing. I think that's the challenge.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Modern Restaurant Management

APRIL 13, 2021

What does it take to be a successful franchisee? Greenberg started his career as a professional speaker and leadership coach. Looking for a second stream of income and a “lab” to try out concepts, he ventured into the franchise world. For the next 10 years, he ran Edible Arrangements stores.

Franchise 180

Franchise Franchising Coaching Leadership 180

Embrace the Suck

MAY 5, 2019

Getting people to follow the rules is a lot like herding cats, and if you have been in leadership for any time (or read my previous post), you know that is one tough job. Sure, a few will comply out of fear. Anything higher than that, and you need to take a hard look at your culture. They inspire people to take a stand.

Communication 242

Communication Take-out Coaching Management 242

Embrace the Suck

APRIL 18, 2022

There are also some that thrive (15%) and the elite few that drive their market (5%)… these top two categories came out of the pandemic stronger because they focused on the right things. Many of my clients when they first start my coaching program do a big sales number. I should cost out my menu. I must cost out my menu.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Situational Leadership. A flexible leadership style is crucial in this current environment.

Leadership 139

Leadership Employee Relations Front of House Communication 139

Modern Restaurant Management

JANUARY 16, 2024

” For restaurant owners, we’ll take creative license with the quote to say, “A man who owns a restaurant should be prepared to exit at any time.” Those in the restaurant business must have a written plan detailing who takes over the operations if an owner is no longer in the role.

2030 180

2030 Franchise Franchising Employee Relations 180

Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. What do you hope readers take away from the book? What do you hope readers take away from the book? To feel/look important?

Coaching 110

Coaching Franchise Franchising Book 110

Modern Restaurant Management

FEBRUARY 28, 2020

” At 3,900-square-feet, the build out of AQUAlounge is projected at $5 million, and construction is scheduled to begin in February of 2020. In addition, the proceeds from the evening benefited Action Against Hunger, a global humanitarian organization that takes decisive action against the causes and effects of hunger.As

Coaching 168

Coaching Point of Sale Customer Experience Retail 168

7 Shifts

MARCH 31, 2023

“Take better care of your staff.” Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. When they identify those with potential, they map out their 3, 6, and 12-month plan. We’ve all heard it.

Hiring 195

Hiring Front of House Back of House Document 195

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Kitchen Safety 207

Kitchen Safety Food Safety Cash Management Food Supply 207

The Restaurant Coach University

JANUARY 29, 2017

The common thread in this bad recipe is lack of vision and poor leadership. Let’s explore how you got here and how you can get out of this. You need to write your core values out and have a crystal-clear mission in mind that can be summed up in one sentence. A recipe for failure. Your Values and Mission. Still stuck?

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

Bar and Restaurant Coach

FEBRUARY 17, 2020

Most of the time, people in leadership believe their teams have a keen understanding about the mission, about directives, goals…about everything. As we talked about in an earlier post, for most teams, there’s often a huge disconnect between what leadership wants —and how the team understands those wants. Coach in the moment.

Coaching 103

Coaching Leadership Communication POS 103

Modern Restaurant Management

DECEMBER 16, 2024

Heading into 2025, restaurants can take advantage of a particular class of workers to bolster their retention efforts: seasonal hires. Many have hired more hands for the holiday season, as holiday shopping often coincides with a rise in dining out. Flexible scheduling is a highly effective method of combating burnout and disengagement.

Hiring 101

Hiring Employee Relations Coaching 2025 101

Embrace the Suck

JULY 15, 2019

Then figure out how you might emulate this success in your own business. I tell you, It was the best thing next to getting a business coach back in 2008 that I have done to grow not only myself but my business as well. ????. It takes real discipline to succeed in any endeavor. 14) Expand Your Leadership Skills.

Workshop 225

Workshop Seating Definition Book 225

Modern Restaurant Management

MAY 28, 2021

. “While we know there is a pent-up demand for a return to dining in restaurants, we anticipate that our delivery and takeout business is here to stay as consumer needs continue to shift and they seek out different ways to experience IHOP favorites. Wienerschnitzel Signs New Deals.

Franchise 190

Franchise Franchising Fast Casual Loyalty Program 190

360Training

JULY 23, 2020

Good managers tend to take employees with them when they go. In the absence of leadership, morale tanks throughout the restaurant and turnover increase there, as well. Better yet, they need a mentor to coach them through their decisions. Why You Should Cultivate Leadership Skills Early. Plus, it’s a gamble.

Coaching 78

Coaching Leadership Food Safety Kitchen Safety 78

Bar and Restaurant Coach

MARCH 2, 2020

At a minimum, it takes between $4,000 – $7,500 and 42 days to fill a position. Society for Human Resource Management: It takes about 42 days to fill a vacant position, at an average cost of $4,129. It takes up to 60% of an employee’s annual salary to find their replacement. 2) coach them out the door.

Coaching 75

Coaching Employee Relations Hiring Document 75

Black Box Intelligence

MAY 25, 2021

Now hiring banners are getting dug out of the outdoor shed—buried under flyers from three years ago. And suddenly, out of the dark recesses of a bygone era, comes the whispered and anxious question… Do we still have an employment brand ? It’s time to face the new reality and take a serious look at who really makes up the talent pool.

Social Media 98

Social Media Leadership Coaching Customer Experience 98