Modern Restaurant Management

NOVEMBER 5, 2024

I pulled in the kitchen team and the FOH manager, and we agreed on the plan. As the manager, I listened to his concerns. Our manager seemed very overwhelmed and wasn’t providing much reassurance or guidance. The servers were informed of the change so they could guide customers.

Hiring 419

Hiring Leadership Customer Service Customer Experience 419

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. One way to do this is by utilizing performance management techniques when evaluating staff to identify who is performing well, who may need some help and those who need letting go. Setting Goals.

Management 475

Management Management Point of Sale Front of House 475

Modern Restaurant Management

DECEMBER 16, 2024

Restaurant operators and managers will benefit from increased access to key business data – such as labor demand and sales projections – to budget their seasonal labor needs. Cultural Reinforcement Managers and operators should encourage employees to avail themselves of flexible scheduling and other related benefits.

Hiring 252

Hiring Employee Relations Coaching 2025 252

Modern Restaurant Management

NOVEMBER 8, 2022

Providing consistent coaching and oversight of new and especially young employees. Firms that manage workers’ compensation cases should also have systems to identify emerging mental health problems that may complicate a swift recovery from injury and resources to help the injured worker cope with the situation and move forward.

Management 506

Management Management Food Safety Hiring 506

Modern Restaurant Management

OCTOBER 17, 2019

The writer, speaker, leadership coach and 33-year veteran of Chick-fil-A, Inc., Her latest work is filled with principles and stories about how management must help people understand and adapt to the cultural beliefs of a great company. What can managers do to want people to work for them? Dee Ann Turner.

Coaching 315

Coaching Leadership Book Customer Service 315

Modern Restaurant Management

JANUARY 23, 2023

After inviting managers and stakeholders to a two-day brainstorming summit at the beach, thought leaders debuted an intentional tenet for our company called How We Roll: This 100-percent collaborative process is the result of long, meaningful (sometimes brutally honest) conversations. Fourth, adopt a coaching mentality.

Coaching 495

Coaching Employee Relations Hospitality Social Media 495

7 Shifts

JULY 28, 2021

You would think something as second nature to people as communication would be easy to manage in the workplace. Communication is the key to facilitating productive relationships between managers and employees. Keeping your staff in the dark about upper management decisions. The best way to manage is to do so with your own eyes.

Communication 430

Communication Management Management Front of House 430

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

FOH 540

FOH Kitchen Safety BOH Food Safety 540

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed. Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

AUGUST 9, 2021

Modern Restaurant Management ((MRM) asked Lindsey Yeakle, Gluten-Free Food Service (GFFS) Program Manager, Food Safety at Gluten Intolerance Group (GIG), what restaurants need to know about gluten-free options. What is the Coaches Program and how can it help restaurants?

Coaching 522

Coaching Kitchen Safety Food Safety Training 522

Culinary Cues

OCTOBER 14, 2024

The needs run the entire gamut: cooks, bakers, chefs, managers, bartenders, servers, caterers, and even business partners…the shortages and the opportunities are EVERYWHERE. Every restaurant and food related business is crying the same blues: “Where are the great employees?” This will never cease to be true.

Coaching 400

Coaching Employee Relations Take-out Training 400

Culinary Cues

JANUARY 23, 2023

Measuring how the “carrot rule”, is applied is the job of the coach, manager, or in our case chef. THE LEADER/COACH IMPACT: The leader is responsible for creating the game plan and the learning organization that makes a win possible. The most exciting and attractive businesses begin with BIG, BODACIOUS GOALS of WINNING!

Coaching 446

Coaching Sports Point of Sale Take-out 446

Modern Restaurant Management

APRIL 9, 2020

It’s likely no restaurant owner or manager has experienced a situation of this magnitude in their lifetime. No clear roadmap exists for how restaurant managers and HR professionals should address the issue and communicate with their teams. Allow Flexibility to Manage an Evolving Situation. Step Up Cleaning and Sanitation.

Leadership 559

Leadership Kitchen Safety Employee Relations Tip Distribution 559

Modern Restaurant Management

MARCH 6, 2020

You probably have a system to manage your payroll, another for sales, one for inventory, one for security, one for data analysis—and more. Dashboard services bring these disparate systems together and present them in a single tool, allowing managers, leaders, and owners to quickly gain a holistic view of their restaurants.

2020 517

2020 Coaching Front of House Customer Service 517

Modern Restaurant Management

JUNE 2, 2020

Consistently delivering safe dining experiences requires a total re-think of processes and service standards, then the skills and behaviours required of both managers and team members. Step 3 will be the ongoing training and coaching support to help everyone learn new processes and develop the safe behaviors.

Training 545

Training Kitchen Safety Food Safety Website Management 545

7 Shifts

NOVEMBER 27, 2024

He brought in his teen brother, Larry, to manage their first location in Vincennes, IN. We chatted with Allie Bobe, Owner/Manager, about managing almost 100 employees across five locations and keeping tradition alive while modernizing operations. 7shifts helps Bobe’s managers make schedules more accurate too.

Website Management 195

Website Management Communication Point of Sale Coaching 195

Modern Restaurant Management

AUGUST 23, 2021

” On the other hand, where they see ideas firing everywhere, they understand innovation isn’t just a passing management focus—it’s a critical and expected part of the culture. Ensure Managers Encourage Innovation. Managers effectively support innovation. My favorites? Innovation Self-Assessment.

Innovation 495

Innovation Fine Dining Website Management Coaching 495

Culinary Cues

MAY 5, 2021

My question to you is, how will management of Restaurants, Clubs and Hotels try to provide a sense of balance and wellbeing for the chefs who have the history of working from dawn until well into the night, six and sometimes seven days a week. Is there truth to this? Of course, this is true so what is the solution? Is this true?

Hotels 468

Hotels Employee Relations Coaching Training 468

ChowNow

OCTOBER 17, 2024

But even the fastest manager can take upwards of five to eight hours a week to build out the schedule. Shift trades need to involve a separate thread with a manager, meaning more room for error and more time spent on tedious duties. This means more time to coach your staff, wow your guests, and plan for growth.

Coaching 195

Coaching Recruiting POS Communication 195

Modern Restaurant Management

AUGUST 5, 2024

Modern Restaurant Management (MRM) magazine reached out to Matt Green , partner and Deputy Chair of Obermayer’s Litigation Department, for insights on this topic. This means notifying any broker of a breach, and teaming up with a law firm or breach coach as soon as possible to help try and minimize the exposure from a breach.

Employee Relations 495

Employee Relations Insurance Healthcare Restaurant Law 495

Modern Restaurant Management

SEPTEMBER 3, 2020

“We want to expose young managers to see and experience the bigger picture of where their careers can go and what it takes to continue to build the restaurants’ business. . ” To market the menu, managers put together a written piece and video of what they got out of it. ”

Marketing 475

Marketing Seasonal Menu Leadership Coaching 475

Modern Restaurant Management

JANUARY 25, 2023

Supporters might be able to volunteer their time, provide coaching or give referrals for potential investors. Make booking calls easy and track conversations : Business owners should use an automated scheduling tool like Calendly and keep the calendar as open as possible for investors. © Modern Restaurant Management, 2023.

Point of Sale 521

Point of Sale Coaching Social Media Leadership 521

Modern Restaurant Management

MARCH 31, 2021

In recent months, the public’s primary need has been to feel safe, so restaurant management should ensure guests are aware of efforts to protect their health and well-being. Employees should be coached on how to establish connections, which can be difficult through masks and distance. Safety and Normalcy.

Customer Service 476

Customer Service Customer Experience Online Ordering Hospitality 476

Modern Restaurant Management

APRIL 19, 2022

Finding great managers is one of the biggest challenges for a restaurant owner. And if your restaurant is open from morning to night, you will have to find multiple people who can fill the management roles. Operating on a niche schedule means you only need one manager. Our restaurant closes at 3 p.m.

Specials 494

Specials Coaching Customer Experience Customer Service 494

Modern Restaurant Management

FEBRUARY 28, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Hayes is responsible for leading the business development and customer relationship management of the entire McLane Foodservice portfolio of 33 leading restaurant brands.

Coaching 421

Coaching Point of Sale Customer Experience Retail 421

7 Shifts

JULY 25, 2024

Nearly half of all employees who have left a restaurant job before cite poor management as one of the main reasons for this high turnover. 46% of employees who quit say it's due to difficult managers. These employees leave for jobs with potentially higher pay, better managers, and more opportunities within the industry.

Management 221

Management Management Book Coaching 221

Culinary Cues

MAY 4, 2022

A retired NFL coach would rally his team before a game with the words: “Where would you rather be than right here, right now?” It might be sustainability, waste management, protection of traditions, a pursuit of excellence, authenticity, or connection with the source of ingredients, etc. This is where you are right now.

2022 436

2022 Education Coaching Kitchen Safety 436

Culinary Cues

MAY 8, 2023

If a chef can manage a week or two here or there it will be at that rare time when business is off and even then, chefs are checking their email a few times a day to see what crisis is occurring while they try to relax. A 34-hour work week is unthinkable, a 60 – 80-hour workweek is more like it.

Kitchen Safety 485

Kitchen Safety Food Safety Coaching Training 485

Culinary Cues

MARCH 4, 2022

We read the articles and listen to chefs and restaurateurs desperate to fill positions of line cook, sous chef, chef, manager, etc. That line cook may be able to work faster, organize multiple tasks better, and tap into that adrenaline far better than you, but they still lack the experience to plan, create, coach, and problem-solve like you.

Coaching 474

Coaching Training Fine Dining Article 474

Modern Restaurant Management

MARCH 8, 2022

So much so that she’s made it her career’s work: as Chief Talent Officer at Sonny’s BBQ, Schatz is ever-passionate about coaching and developing talent and, most importantly, creating a positive career experience for the barbecue brand’s thousands of employees.

2001 475

2001 Coaching Hiring Take-out 475

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff.

2022 451

2022 Food Supply Back of House Kitchen Safety 451

Modern Restaurant Management

FEBRUARY 17, 2021

Good media coaching helps interviewees develop key messaging in advance, as well as an on-the-spot strategy during an uncertain or uncomfortable scenario. Once you have your key points down, it’s time to dedicate some time and practice your responses with a PR coach. Tell your coach right away what worries you the most and why.

Coaching 475

Coaching Sourcing Sports Influencer 475

Culinary Cues

OCTOBER 3, 2024

You need to do more than just hear the noise – you must truly listen to your employees, peer managers, and the guest. So, here are the 21 rules that, from my experience as a chef, should apply: [] LISTEN MORE, TALK LESS The first key to great leadership is to listen to others first.

Coaching 435

Coaching Restaurant Law Training Article 435

Modern Restaurant Management

FEBRUARY 6, 2023

Here are coaching tips to get your team ready for a super weekend in your bar. If you’ve got a good game plan, with some well-scripted plays… you’ll be celebrating a “penalty-free” weekend with increased profits! Penalty #1: Delay of Game Want to increase ticket averages?

Bar 475

Bar FOH Coaching Brewery 475

Modern Restaurant Management

MARCH 27, 2024

Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. Mostly I want readers to believe that hourly workers really can do great things when they’re properly managed. Why write this book now?

Coaching 277

Coaching Franchise Franchising Book 277

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Your time management most likely sucks. Stop saying you’re too busy.

Coaching 337

Coaching Email Marketing Communication Workshop 337