7 Shifts
NOVEMBER 25, 2024
Customers on average will order more menu items, resulting in a larger bill for the restaurant and a larger tip for the employee. With the slim margins, there is tremendous pressure to pour through each of your supplier’s catalogues in an attempt to alter your menu items to make sure you don’t order when prices are high.
Modern Restaurant Management
APRIL 27, 2020
Where take-out and delivery orders previously made up 15% of their business, they have had to quickly morph their business model to accommodate 100 percent of business via take-out and delivery, in the midst of an economic downturn. Support for no-contact doorstep delivery and minimal-exposure pickup options.
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Modern Restaurant Management
NOVEMBER 10, 2020
While many restaurant executives work from an office setting, most of their employees are on the ground floor, bussing tables, taking orders or preparing food. The world is turning mobile, and restaurants are doing everything they can to keep up with their guests and customers who are constantly online.
Modern Restaurant Management
MARCH 2, 2023
“Complexity is the enemy of execution,” according to business and life coach and author Tony Robbins. Beyond the traditional criteria that need to be considered in delivering a satisfying CX, today’s consumer also has an expectation built around the freedoms enabled by mobility and mobile devices.
Modern Restaurant Management
JUNE 3, 2021
Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. Order accuracy and speed top list of what consumers want.
Modern Restaurant Management
JANUARY 29, 2021
Coach Employees to Be an Extension of Your CQO. That’s why it’s important to coach employees (not just have them memorize rules) to help them understand why they’re being asked to follow certain rules. However, they still need to send you documentation and data in order to remain approved suppliers for your business.
Modern Restaurant Management
DECEMBER 16, 2021
Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.
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