7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. Suggestive selling is a sales tactic that encourages guests to order something that is different from what they had planned to order or usually order in an effort to increase the check size and make their experience better.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Modern Restaurant Management

DECEMBER 30, 2024

The restaurant experience was once solely comprised of human-to-human, in-person experiences. In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations.

Customer Experience 100

Customer Experience Loyalty Program 2025 Dietary Restrictions 100

7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. That is where a restaurant loyalty program plays a crucial role.

Loyalty Program 105

Loyalty Program 2024 Email Marketing Customer Experience 105

Focus POS

DECEMBER 11, 2019

Who is the next-generation customer and what are their expectations? Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization. Guest experience starts with service.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

7 Shifts

FEBRUARY 8, 2024

A full 55% of consumers consider takeout and delivery essential to their restaurant experience. 7shifts provides a cloud-based team management and scheduling solution, allowing owners and managers to schedule restaurant employees , approve shift trades, and communicate with staff from one easy-to-use mobile app. Try 7shifts for free.

Management 367

Management Management Operations Mobile Ordering 367

7 Shifts

JULY 30, 2021

From stand-out social media accounts, to good old-fashioned mail marketing, we'll walk you through 12 unique customer-driving ideas! Did you know that over 35% of restaurant customers in the U.S. Many of these diners even use these social platforms to pick and choose their next dining experience. Write a Marketing Plan.

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

Modern Restaurant Management

JANUARY 12, 2022

Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. Loyalty programs are commonplace today, a necessity and important part of restaurant marketing strategy. What do these programs provide to an organization? Suzi Tripp.

Loyalty Program 217

Loyalty Program Customer Experience Social Media Online Ordering 217

Modern Restaurant Management

JULY 8, 2024

At a time when the competition for the guest dollar and loyalty is fierce, it's a challenge to stand out. How can a brand develop a loyalty program that is relevant for a variety of guests? What are the best practices for building a new loyalty program?

Loyalty Program 186

Loyalty Program Customer Experience Customer Service Communication 186

7 Shifts

FEBRUARY 8, 2024

A full 55% of consumers consider takeout and delivery essential to their restaurant experience. 7shifts provides a cloud-based team management and scheduling solution, allowing owners and managers to schedule restaurant employees , approve shift trades, and communicate with staff from one easy-to-use mobile app. Try 7shifts for free.

Management 352

Management Management Operations Mobile Ordering 352

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. That is where a restaurant loyalty program plays a crucial role.

Loyalty Program 104

Loyalty Program 2024 Email Marketing Customer Experience 104

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

JUNE 3, 2024

The evolution from paper punch cards to digital loyalty programs marks a significant progression in how restaurants engage with their guests. This digital transformation is not just about technology; it’s about reimagining the relationship between a brand and its customers. They foster genuine connections.

Loyalty Program 203

Loyalty Program Coupons Customer Experience Seasonal Menu 203

Modern Restaurant Management

OCTOBER 10, 2023

It's about consistently delivering top-notch quality, exceptional service, and an unforgettable experience. Moreover, as the hospitality sector becomes increasingly competitive, tapping into the nuanced aspects of customer behavior becomes necessary. For franchise owners, maintaining uniform excellence across all outlets is key.

Loyalty Program 194

Loyalty Program Franchise Franchising Social Media 194

Focus POS

APRIL 8, 2019

When you’re looking for ways to attract and keep customers while increasing your revenue, the best place to start is implementing a customer loyalty and rewards program. Consumers want to feel a sense of personal connection with their favorite businesses and brands, and loyalty programs foster this relationship.

Loyalty Program 113

Loyalty Program Point of Sale POS Reference 113

Modern Restaurant Management

DECEMBER 6, 2024

We’ve seen firsthand how social media generates buzz—especially when our famous customers get involved. By regularly sharing and reposting moments like these with high-quality photos, engaging stories, and thoughtful responses to comments, we keep our audience excited about the Health Nut experience.

Marketing 178

Marketing Social Media Loyalty Program Email Marketing 178

Modern Restaurant Management

NOVEMBER 4, 2024

Loyalty programs are the secret sauce for keeping customers hooked, whether you're a cozy corner café or a massive restaurant chain. For starters, technology plays a big role: more than 60 percent of diners credit tech with making their restaurant experience better. But it’s not just about convenience.

Loyalty Program 88

Loyalty Program Social Media Small Business Customer Experience 88

Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. The best solutions always put the focus on providing a fulfilling end-to-end experience for both your your customers and your staff.

Loyalty Program 223

Loyalty Program Online Ordering Point of Sale Customer Experience 223

Modern Restaurant Management

JULY 16, 2024

Personalization is key to successful loyalty programs, according to the 2024 Paytronix Loyalty Trends Report. "Top "Top performers are personalizing and using data to segment their customer database," Kristin Lynch, Senior Director of Restaurant Strategy for Paytronix Systems. "They

Innovation 197

Innovation Loyalty Program Email Marketing Customer Experience 197

7 Shifts

MARCH 27, 2020

What measures can you take to make customers feel more comfortable ordering from you? You can point your restaurant staff towards monetary relief programs offered by the government and other organizations to help them stay afloat if your business closes. How to communicate your COVID-19 restaurant closure.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? How and why are loyalty programs evolving? Loyalty programs are made to cater to customers' ever-changing needs and expectations.

Loyalty Program 167

Loyalty Program Customer Experience Customer Service Mobile Ordering 167

Modern Restaurant Management

APRIL 17, 2024

“At a time when restaurants are continuing to face increased costs of operation, owners must be cognizant of not only the customer experience but also the impacts their changes will have on loyalty patterns. Open communication with customers is valuable in gaining insights before rolling out price changes.

Pricing 197

Pricing Loyalty Program Customer Experience Consumer Goods 197

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

Modern Restaurant Management

JULY 27, 2021

These tools have become so commonplace that many have become an extension of the restaurant experience — so integrated into dining culture that employees and guests do not necessarily realize how tech-savvy they have become. This shift is breaking new ground for business owners and changing how employees experience their work.

Front of House 243

Front of House Back of House Loyalty Program Customer Experience 243

7 Shifts

JUNE 13, 2022

Customer loyalty has come a long way from the paper punch card. Now it seems like every restaurant has their own app, their own loyalty programs , and their own way to reward customers and keep them coming back. And we're talking all things customer loyalty tech. Loyalty programs benefit everybody. “I

Loyalty Program 195

Loyalty Program Customer Experience Technology Back of House 195

7 Shifts

FEBRUARY 7, 2024

Increased employee engagement and productivity: Less time spent haggling, arguing, and pleading about shifts that they can’t cover is more time spent focused on productive and customer-facing work. Digital systems also give employees more autonomy and better tools for communicating their availability, which tends to increase engagement.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

DECEMBER 9, 2020

They embraced third-party delivery services like Uber Eats as a lifeline to their customers, rushed to expand outdoor and street dining options to comply with distancing rules, and experimented with ghost kitchens to capitalize on customers' online migration. Case in point: the Pret A Manger program costs $26.60

Loyalty Program 193

Loyalty Program Customer Service Consumer Goods Online Ordering 193

7 Shifts

DECEMBER 18, 2019

Create a fixed-price ‘Mix and Match’ menu with soups, salads, and sandwiches for customers to choose from. (If Give BOGO a go Even though eating alone is a growing trend , food remains a fundamentally social experience. If you’re stuck on how to price, $9.95 is a common one.) Bonus points for free delivery!

Specials 362

Specials Food Truck Seasonal Menu Social Media 362

Modern Restaurant Management

DECEMBER 30, 2020

Government help is expected, but in the current crisis, it’s clear that what restaurants really need, above all else, is customers and revenue. Independently owned restaurants face a much tougher road, although they may inspire stronger local customer loyalty. Existing Customer Engagement is Critical.

Loyalty Program 216

Loyalty Program Email Marketing Online Ordering Employee Relations 216

Modern Restaurant Management

APRIL 15, 2024

One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. However, it can sometimes take time to get customers to respond to surveys they're given. Customers can be lost to boredom or quit halfway if a survey is too long.

Management 196

Management Management Loyalty Program Social Media 196

Modern Restaurant Management

JUNE 4, 2020

However, states across the country are beginning to lift stay at home orders, which means these types of businesses can finally ease into serving customers in person. The hospitality industry faces a unique challenge, where they have to enforce these new health and safety measures while keeping the customer experience elevated.

Loyalty Program 201

Loyalty Program Social Media Customer Service Customer Experience 201

Modern Restaurant Management

DECEMBER 28, 2020

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences. Britt Mills, Senior Director of Customer Experience at Mobiquity.

2021 230

2021 Mobile Ordering Kitchen Safety Loyalty Program 230

Modern Restaurant Management

DECEMBER 27, 2024

For restaurant operators, these challenges underscore the importance of thoughtful decisions that boost efficiency and drive customer retention. Data-backed loyalty programs, in particular, present a key opportunity for marketers to foster deeper customer connections in 2025.

2025 110

2025 Loyalty Program Email Marketing Customer Experience 110

Bingage

FEBRUARY 9, 2023

Growing up with your latest technology trends can give your restaurant a competitive edge and ensure that you serve your customers the best possible experience. Personalization refers to communicating with customers at every touchpoint. QR codes for restaurants have emerged to be an essential tool for a better experience.

Customer Experience 98

Customer Experience 2023 Loyalty Program Email Marketing 98

Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace.

Loyalty Program 181

Loyalty Program Mobile Ordering Dietary Restrictions Social Media 181

Modern Restaurant Management

AUGUST 28, 2024

Recent reports of possible portion-size discrepancies at Chipotle are a cautionary tale for brands, highlighting a few critical issues in the restaurant industry: consistently meeting customer expectations and the swift power of social media. What lessons can be learned from the recent Chipotle portion size controversy?

Social Media 176

Social Media Loyalty Program Customer Service Customer Experience 176

Modern Restaurant Management

NOVEMBER 28, 2022

The pandemic saw a boom in contactless experiences: curbside pickup, mobile ordering, self-ordering kiosks, and QR code menus – all these solutions not only streamline operations but also give consumers more control over their experience and thus contribute to higher satisfaction levels.

2023 201

2023 Technology Loyalty Program Mobile Ordering 201