Modern Restaurant Management

JUNE 25, 2020

As the fight against COVID-19 continues, more of those same restaurants have started considering—and even implementing—new plans for welcoming employees and customers back for in-person dining. Unexpected downtime, when paired with a swift return to work, can present new risks to restaurant employees.

Employee Relations 218

Employee Relations Customer Experience Communication Training 218

Modern Restaurant Management

JUNE 8, 2020

” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. Employee well-being. All of these policies should be clearly documented, and all employees should be required to read and sign-off on them.

FOH 202

FOH BOH Front of House Employee Relations 202

Modern Restaurant Management

NOVEMBER 20, 2024

Gaining trust from today's guests requires a steadfast commitment to safety protocols, and those protocols should be communicated to guests to demonstrate the brand’s commitment to safety. Temperature logs and cleaning checklists serve an important documentation purpose, but they can't detect active contamination in real-time.

Food Safety 88

Food Safety Kitchen Safety Food Food Supply 88

Modern Restaurant Management

OCTOBER 17, 2024

We frequently see issues at restaurants related to slips and falls, fires and worker injuries. Safety training should take place upon hire for all new employees, but that should not be a one-time event. Liquor liability : Many restaurants serve alcohol and liquor liability can protect them from losses related to intoxicated guests.

Insurance 88

Insurance Kitchen Safety Food Safety Employee Relations 88

Hot Schedules

AUGUST 10, 2021

While employees know they play a crucial role in food (and ultimately guest) safety, when a 45-minute wait forces everyone to rush, things learned in food safety training can quickly fall to back-of-mind to an undisciplined staff. When training or license expiration nears, remind and incentivize employees to get recertified.

Food Safety 148

Food Safety Certification Food Employee Relations 148

Modern Restaurant Management

MAY 6, 2020

For restaurants, this means dine-in service will begin again — or will be soon — and more employees will be returning to work. The following is a look at just some of the considerations regarding employees that restaurant owners and managers will need to focus on in the weeks and months to come.

Restaurant Law 183

Restaurant Law Employee Relations Document Customer Service 183

Sling

FEBRUARY 3, 2022

Use this information to plan shifts that provide the right number of employees for the traffic in your store. 2) Combine Full-Time And Part-Time Employees. Sometimes, creating the best retail schedule for your business means scheduling a mix of full-time and part-time employees. Don’t restrict yourself to analyzing daily data.

Retail 146

Retail Employee Relations Communication Document 146

Modern Restaurant Management

SEPTEMBER 9, 2020

Following government recommendations is always required but going the extra mile by providing a positive culture with purpose can help your employees feel more invested in protecting customers and your business. When employees feel safe, informed, and engaged, then customers will feel safe. Increase Self-Assessments at Every Location.

Management 189

Management Management Food Safety Audits 189

Restaurant365

MAY 22, 2020

Recruiting where your potential employees are searching. In addition to ensuring that you’re connecting with the right candidates, you might consider using a solution that engages with your top candidates that meets their preferred method of communication.

Guest Recovery 148

Guest Recovery Recruiting Document Point of Sale 148

Modern Restaurant Management

JUNE 17, 2020

If you are one of the businesses that has been lucky enough to receive a small business loan through the Coronavirus Aid, Relief, and Economic Security (CARES) Act (or otherwise have been able to secure alternate financial backing), you may have been able to retain many of your employees and maintain business continuity in the interim. [1].

Employee Relations 197

Employee Relations Food Safety Small Business Government 197

Hot Schedules

AUGUST 10, 2021

While employees know they play a crucial role in food (and ultimately guest) safety, when a 45-minute wait forces everyone to rush, things learned in food safety training can quickly fall to back-of-mind to an undisciplined staff. When training or license expiration nears, remind and incentivize employees to get recertified.

Food Safety 78

Food Safety Certification Food Employee Relations 78

Modern Restaurant Management

JULY 10, 2020

Some of these precautions are normal for any business closed for an extended period, while others are directly related to COVID-19 – with local health departments setting new enhanced safety guidelines. Train Employees to the Written Plan. Documentation is key here noting training dates, times and attendance.

Food Safety 171

Food Safety Certification Employee Relations Restaurant Law 171

Sling

DECEMBER 21, 2022

What are you as a manager or employee going to do in those instances? That’s why it’s so important to cultivate top-notch customer service skills in yourself and every single employee who works for you. An employee with good customer service skills will wait patiently and let the customer talk until they’re finished.

Customer Service 167

Customer Service Employee Relations Customer Experience Communication 167

Sling

MAY 24, 2023

Every restaurant should have an employee handbook. It’s a way to define the working relationship between employer and employee. Should some problem arise, the employee can’t use, “They never told me that,” as a defense because it’s written down in the employee handbook.

Employee Relations 88

Employee Relations Restaurant Law Information Back of House 88

Sling

NOVEMBER 30, 2023

Creating a coffee shop business plan As you get started writing your very own business plan, keep in mind that the document you produce doesn’t have to be the final draft right away, nor does it have to include every single detail about your business. A business plan is a living document that may change as your business grows.

Document 78

Document Employee Relations Information Technology 78

SpotOn

FEBRUARY 13, 2024

Retaining your employees doesn’t just save you time reviewing applications , interviewing, and training but also money. Creating a supportive, professional employee experience and positive workplace culture is key for any business looking to increase retention and save on hiring costs. Enter the restaurant employee handbook.

Employee Relations 52

Employee Relations Restaurant Law Hiring Food Safety 52

Sling

MAY 14, 2022

A strong employee value proposition can do many things for your business: attract high-potential employees, help retain high-performing team members, set you apart from your competition, and much more. How can an employee value proposition do so much? Employee value proposition defined. 2) Employee benefits.

Management 78

Management Management Employee Relations Insurance 78

Hot Schedules

APRIL 29, 2020

Helping to answer your questions around new HR and payroll-related funding and guidelines. W ith all the COVID-related news regarding restaurants, it’s not surprising to discover that many people have questions. This temporary “re-classification” does not apply to employees either laid off or put on furlough. Related Posts.

Employee Relations 125

Employee Relations Kitchen Safety Website Management Small Business 125

Sling

DECEMBER 10, 2023

Note how the business manages its employees , markets its products, provides customer service , and develops its business model. We’ve included four of the most important sections in this sample, but there are many other sections you can include in your own document. As you do, pay attention to more than just the baking.

Restaurant Law 78

Restaurant Law Customer Service Customer Experience Employee Relations 78

Sling

JANUARY 10, 2023

Does your onboarding checklist consist of introducing yourself to the new employee, showing them their desk, and then telling them someone will be around shortly to get them started? In this article, the experts at Sling will show you how to onboard your employees the right way so they feel comfortable and confident.

Employee Relations 78

Employee Relations Hiring Small Business Communication 78

Restaurant365

AUGUST 19, 2020

For food service and hospitality in particular, an essential part of the guest experience is the interaction with employees. In addition, in the age of social media, your labor practices and HR policies are under closer scrutiny than ever by both your employees and the public. How are you communicating with your potential new hires?

Restaurant Law 131

Restaurant Law Recruiting Employee Relations Food Safety 131

Sling

MARCH 23, 2020

Remote work is quickly becoming the new norm for businesses and employees alike. Managing remote workers with any degree of accuracy and control demands that you provide your employees with the right tools for the job. You can’t have in-office employees working one way and remote employees working another way.

Management 78

Management Management Employee Relations Communication 78

Hot Schedules

SEPTEMBER 18, 2020

Available on all mobile and web apps, this short health survey enables your team to communicate their health status before entering the workplace, unlike POS alternatives. Managers only see if an employee is safe to work, not safe to work, or did not provide their consent with the icons shown here. Related Posts. VIEW ARTICLES.

Employee Relations 148

Employee Relations Leadership Customer Service Demo 148

Sling

NOVEMBER 19, 2020

How do you keep your employees’ cooperation, collaboration, and engagement high when everyone is working remotely? In this article, the workforce management experts at Sling discuss the best virtual team building activities both you and your employees will love. Roses and thorns can be work related or non-work related.

Employee Relations 78

Employee Relations Book Document Take-out 78

Restaurant365

APRIL 26, 2022

Hiring restaurant employees and retaining them is no longer just an issue for the HR team. As CFO, you can play a key role in the corporate direction for hiring restaurant employees, retention and staffing investments. Why hiring restaurant employees is now a CFO concern. The high cost of employee turnover.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

Sling

AUGUST 22, 2023

An employee time tracking app can be a valuable tool regardless of the type or size of business you operate. Incorporating such an app into your workflow can help you maintain employee productivity, streamline the payroll process, bill clients more accurately, and stay within the bounds of labor compliance.

2023 78

2023 Employee Relations Website Management Sourcing 78

Hot Schedules

JULY 17, 2018

The law is meant to provide more structure and stability around schedules for hourly employees of large brands. As such, restaurant, retail and hospitality employers with 500 or more employees worldwide must now comply. As of July 1, 2018, employers must give employees written notice of their schedules seven days in advance.

Management 74

Management Management Restaurant Law Employee Relations 74

Sling

DECEMBER 3, 2021

At the most basic, payroll reports are documents (hard copy and digital) in which you conduct calculations with regard to: Wages paid to employees. Really, you can create payroll reports to give you insight on any aspect of your employees’ labor, including: Hours worked. Federal income taxes withheld. Medicare taxes.

Management 146

Management Management Tip Distribution Employee Relations 146

Bar and Restaurant Coach

MARCH 2, 2020

In earlier posts, here and here , we talked about the importance of effective communication, and how owners and managers can create great alignment within their businesses to make sure the whole team is on the same page—pushing for the same goals. When it’s time to cut an employee loose – you just cut ‘em loose. Accountability.

Coaching 97

Coaching Employee Relations Hiring Document 97

Modern Restaurant Management

SEPTEMBER 23, 2020

One of the most important messages operators need to communicate to lenders is that you know and understand your customers. By communicating with patrons, you’ll understand what they are feeling and how you may be able to better serve them during the pandemic. Determine your next steps and communicate them well.

Customer Service 182

Customer Service Small Business Cash Management Communication 182

Hot Schedules

JUNE 17, 2020

As a result of this collaboration, we are proud to offer an in-app Health Survey so employees can declare their fitness to work before each shift. The first release will debut essential functionality that will document team members’ health and wellness before their shift. Related Posts. MANAGER GUIDE. USER GUIDE.

Employee Relations 88

Employee Relations Customer Service Customer Experience Demo 88

Lavu

MARCH 30, 2020

What’s fun for an owner or manager might be less so for an employee, and the last thing you should want is for resentment to grow among your staff. All employees, whether front- or back-of-house, should be clear on the long-term goals of your business. Clarify Employee Individual Roles. Specify Long-Term Company Goals.

Employee Relations 78

Employee Relations Training Hiring Back of House 78

Modern Restaurant Management

APRIL 21, 2020

All of them have asked us for help in saving their businesses and helping their employees. The income loss covered may be due to disaster-related closing of the business facility or from the loss of a key supplier that is itself shut down. Document Everything. ” That’s just not true.

Insurance 217

Insurance Government Document Restaurant Law 217

The Restaurant Times

MAY 19, 2021

They include a set of important documents, guidelines, and other information that restaurant managers and staff should be aware of. The operation manual for restaurant also provides guidelines to new restaurant employees and interns. Real-life examples can help employees relate to the rules and regulations faster and better.

Operations 52

Operations Employee Relations Front of House Kitchen Safety 52

Open for Business

FEBRUARY 29, 2024

Jennifer says, “It’s really important to understand that city agencies don’t communicate with each other. Include health code and food handling safety in employee training Some states require every employee on staff to go through food safety training, while others only require certain individuals to go through it.

License 78

License Certification Kitchen Safety Food Safety 78

Sling

MAY 25, 2020

Unlike a code of ethics — which is a set of principles that helps employees distinguish right from wrong — a code of conduct is a written collection of rules, principles, values, expectations, and behavior that a company considers fundamental to their success. Employee rights. Community Involvement. Public Relations.

Employee Relations 78

Employee Relations Tip Distribution Small Business 2019 78

Sling

APRIL 25, 2021

Your few employees are aware of their responsibilities and everything has run smoothly so far. Every company — no matter how large or how small — needs policies to guide its actions and the actions of its employees. 2) Treat Your Employees How You Would Want To Be Treated. What Is An Attendance Policy? Inclement weather policy.

Employee Relations 78

Employee Relations Document Small Business Management 78