7 Shifts

OCTOBER 16, 2023

7shifts set out to solve this industry challenge by building a true all-in-one app that serves the entire restaurant employee lifecycle from hiring, training, and scheduling to paying and retaining. Well-trained and engaged staff contribute to better customer satisfaction. Train A restaurant operator has an ever-expanding to-do list.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

7 Shifts

NOVEMBER 12, 2020

What documentation to give out and collect during onboarding. It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Day Three Role-specific training. Customer service training.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Not sure if something got done earlier in the week?

Management 397

Management Management Email Marketing Point of Sale 397

Hot Schedules

JUNE 17, 2021

5 Ways Using Retail Employee Scheduling Software Turns Communication Breakdowns into Breakthroughs. I n any retail environment, communication breakdowns can lead to frustrated employees, poor service, and increased turnover. Find out how retail scheduling software can help streamline your communications and business operations!

Retail 88

Retail Communication Employee Relations Hotels 88

7 Shifts

AUGUST 27, 2020

Our research from over 1,900 restaurant professionals shows that the main reasons employees quit are due to poor training, bad relationships with managers, and lack of team-building activities. Doesn’t it make sense to create a restaurant employee handbook that encourages a positive workplace culture through teamwork and training?

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

7 Shifts

NOVEMBER 15, 2024

As such, knowledge of the law and how to train staff to comply is crucial. Effective managers prioritize regular training sessions that cover responsible serving practices. They may train staff to double-check bills before presenting them to customers or implement digital billing systems that reduce human error.

Bar 195

Bar Management Management Hiring 195

7 Shifts

JULY 31, 2020

Restaurant communication is another major factor that can make or break the productivity and success of your restaurant team. Announcements —A one-way communication channel for managers to update the entire team about an event, give recognition, or share critical information. Whenever there are mistakes, it gets documented.

Management 370

Management Management Document Communication 370

Core Hospitality

MAY 20, 2019

In some sort of wording, these accountability outlines should be located in the front of your training documents as “Overall Objectives” or something thereof… Host The position of hosts are “The Door” and “The Floor” the door is the greeter… Welcoming and warm, their attitude will dictate guests expectations. Expo Organizes the bills.

Front of House 115

Front of House Training Document Seating 115

7 Shifts

MARCH 31, 2023

Table of Contents It starts with hiring Invest in developing your people There’s no one-size-fits-all way to pay Create a culture of transparency and communication Use tech to save time It starts with hiring When you’re short-staffed, it can be tempting to hire the first person who walks in the door.

Hiring 195

Hiring Front of House Back of House Document 195

Embrace the Suck

MAY 14, 2023

It begins with a pinch of complacency, a dash of poor decision-making, and a generous serving of ineffective communication. The recruitment and effective training of suitable staff is critical. Restaurant Excellence Guideline #9: Maintain a well-documented policy with explicit consequences for every infringement.

Leadership 221

Leadership Customer Service Customer Experience Loyalty Program 221

7 Shifts

AUGUST 18, 2024

Train Staff Proper training improves efficiency, which means you can have a leaner workforce without sacrificing customer service. So, train new hires properly by showing them how to use your POS, clearly articulate your customer service standards, and let them shadow other employees. Minimize breakages.

License 370

License Equipment POS Food Supply 370

7 Shifts

NOVEMBER 23, 2023

Document specific operational inefficiencies. User-Friendliness and Training Are your employees comfortable using the system, or does it require extensive training? Record any training challenges or ease of use feedback. Communicate with both so they’re kept in the loop. Note any compliance issues or errors.

Download 221

Download Employee Relations Demo Customer Service 221

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Not sure if something got done earlier in the week?

Management 195

Management Management Email Marketing Point of Sale 195

Hot Schedules

AUGUST 10, 2021

While employees know they play a crucial role in food (and ultimately guest) safety, when a 45-minute wait forces everyone to rush, things learned in food safety training can quickly fall to back-of-mind to an undisciplined staff. How do you make your food safety training scalable? Communication. b3lineicon|b3icon-file-text|?|File

Food Safety 148

Food Safety Certification Food Employee Relations 148

7 Shifts

MAY 31, 2021

Restaurants need an operating model in place to ensure the right employees are hired, well-trained, actively engaged, feeling productive, and ultimately retained for as long as possible. Again, hiring software (or at the very least – an abundance of communication with candidates) tends to make this less of an issue.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Health, Allergen, and Food Safety Training and Certifications.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

SEPTEMBER 6, 2024

Good communication skills are also valuable, as barbacks need to work closely with bartenders and other staff. The document should also include details on the work schedule, shift patterns, and any requirements specific to your restaurant. Age is an important thing to consider since barbacks may have to serve liquor during busy shifts.

Demo 195

Demo Hiring Customer Experience Bar 195

7 Shifts

AUGUST 18, 2024

This document will outline your bar's concept, menu, marketing strategy, and financial projections. Sorting Out Paperwork and Licensing Below is a breakdown of the licenses and documentation you'll need: Business license : The cost of registering your business will vary by state and includes a registration and filing fee.

Bar 370

Bar License Email Marketing Customer Service 370

Rocket Fuel

NOVEMBER 6, 2024

With the end of the year approaching, there are specific actions HR can take to make their interactions and communications more manageable for the business, managers, and employees. You need time to gather the necessary benefits documentation, present it to your teams, and track down completed forms from employees by the deadline.

Operations 52

Operations Employee Relations Tip Distribution Guest Recovery 52

Modern Restaurant Management

OCTOBER 17, 2024

Second, in the kitchen, training is a critical component of a safe workplace. Owners and operators should ensure team members are trained to safely use all equipment. Safety training should take place upon hire for all new employees, but that should not be a one-time event.

Insurance 88

Insurance Kitchen Safety Food Safety Employee Relations 88

Modern Restaurant Management

JUNE 25, 2020

Communicate Return Criteria. After a plan is approved, communicate directly and often with employees about the primary information relating to their return. Before ramping up operations, conduct training meetings with staff to discuss your restaurant’s protocol for reporting injuries and symptoms. Foster Good Hygiene.

Employee Relations 218

Employee Relations Customer Experience Communication Training 218

7 Shifts

FEBRUARY 16, 2022

A time off policy is a documented process for when, why, how, and how often employees can request time off from work. Special situations for time off such as bereavement, family leave, or jury duty should be documented with how many days off an employee receives (and how much of that time is paid). Manage Staff - Not Emotions.

Document 195

Document Restaurant Law Communication Download 195

Modern Restaurant Management

AUGUST 26, 2024

Hiring delivery drivers as employees gives the restaurant more ability to train them. Develop a Delivery Team Train your delivery team well, whether they are new hires or existing staff. This choice hinges on the level of control the restaurant wants over its delivery staff and operations.

Delivery 179

Delivery Mobile Ordering Online Ordering Customer Service 179

Modern Restaurant Management

JUNE 8, 2020

” Restaurant managers who develop clearly-documented policies, operational checklists, and clear communication systems can simplify the process for everyone. All of these policies should be clearly documented, and all employees should be required to read and sign-off on them. Improve Team Communication.

FOH 202

FOH BOH Front of House Employee Relations 202

Modern Restaurant Management

NOVEMBER 20, 2024

Gaining trust from today's guests requires a steadfast commitment to safety protocols, and those protocols should be communicated to guests to demonstrate the brand’s commitment to safety. Temperature logs and cleaning checklists serve an important documentation purpose, but they can't detect active contamination in real-time.

Food Safety 88

Food Safety Kitchen Safety Food Food Supply 88

The Rail

NOVEMBER 1, 2024

Virtual Reality for Training Staff When moving to a new location, restaurant staff may need to adjust to a new layout. It allows restaurant owners to train their staff on the new setup without requiring them to be there in person. This preemptive training reduces the learning curve.

Innovation 52

Innovation Transportation Loyalty Program Social Media 52

Modern Restaurant Management

MAY 6, 2020

As an important note, employers seeking an exemption must document that this determination has been made pursuant to the criteria listed. While this document does not need to be sent to the Department of Labor, it must be retained in the employer’s files. Safety Measures and Training. Accounting for Unemployment.

Restaurant Law 183

Restaurant Law Employee Relations Document Customer Service 183

Ken Burgin

AUGUST 6, 2022

Thinking ahead, backup, clear policies and documentation are the key to good management and efficient operations. If and when –it hits the fan, what is your communication plan ? Communication to: Staff; Suppliers; Customers; Guest representatives eg concierges; Owners and directors; Banks and lenders; Media.

Kitchen Safety 88

Kitchen Safety Cash Management Equipment Front of House 88

Modern Restaurant Management

OCTOBER 6, 2021

Increase Stickiness of Training Information. Many restaurants are essentially having to train new staff right now. Particularly for employees just starting in foodservice, it’s all too easy to forget information from training that can expose your business to risk. Monitor Pandemic Health and Sanitation.

Technology 199

Technology Food Safety Restaurant Law Training 199

Modern Restaurant Management

MAY 17, 2024

To effectively accomplish this, here are some valuable insights and recommendations: Understand the Goal : Establishing a food safety culture goes beyond mere documentation of policies. Conduct Ongoing Training : Comprehensive and continuous training programs for all staff members are essential to fostering an effective food safety culture.

Food Safety 117

Food Safety Food Leadership Training 117

Modern Restaurant Management

JULY 6, 2020

Often the upsell from franchisors and service providers includes seemingly convenient, useful, and “free” extras like employee handbooks, wage and hour policies, and employment forms, but these one-size-fits-all documents are often tailored to federal law and don’t account for changes in California law.

Restaurant Law 193

Restaurant Law Document Insurance Hiring 193

Hot Schedules

AUGUST 10, 2021

While employees know they play a crucial role in food (and ultimately guest) safety, when a 45-minute wait forces everyone to rush, things learned in food safety training can quickly fall to back-of-mind to an undisciplined staff. How do you make your food safety training scalable? Communication. b3lineicon|b3icon-file-text|?|File

Food Safety 78

Food Safety Certification Food Employee Relations 78

7 Shifts

SEPTEMBER 15, 2020

They’re customizable documents that cover all bases for specific tasks, and you can share them with your team members before their shift so they know exactly what tasks they have to complete on the day. Keeping open communication with your team builds trust and improves your leadership qualities.

Management 195

Management Management Download Leadership 195

Restaurant365

MAY 22, 2020

need to have a well-managed and properly trained staff becomes a crucial issue in determining your restaurant’s sustained success. In addition to ensuring that you’re connecting with the right candidates, you might consider using a solution that engages with your top candidates that meets their preferred method of communication.

Guest Recovery 148

Guest Recovery Recruiting Document Point of Sale 148

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. If you evaluate all of your staff at the same time, publish an announcement in your team communication tool to let employees know that it's a performance review season. You should be communicating concerns during one-on-one meetings.

Point of Sale 370

Point of Sale Download Communication Reference 370

Tableo

JULY 26, 2023

It will ensure your restaurant is always prepared for inspection, from putting in place appropriate sanitary practices to maintaining accurate documentation. Train your staff on these protocols and regularly reinforce the importance of following them. Read more about food allergens on the FDA website.

Food Safety 75

Food Safety Allergens Kitchen Safety Food 75

Cheetah

AUGUST 5, 2021

Train your staff about what vaccination proof looks like (complete cards or QR codes) and decide on a clear policy regarding how you deal with people who left their cards ‘at home’ or show an invalid or suspect document. Communication – Make sure your customers witness, read and are told about what you do to keep them safe.

Bar 148

Bar Guest Recovery Outdoor Seating 148