7 Shifts

FEBRUARY 4, 2021

Communicating the new schedules was another logistical nightmare. Book found herself texting pictures of the staff schedule to employees day-in and day-out. “I Streamlining team communication Communication between teammates at a restaurant is something that can directly affect staff accountability and team culture.

Operations 370

Operations Book Small Business Communication 370

7 Shifts

JULY 29, 2024

This post is adapted from our "What Restaurant Employees Want" report, originally published in May 2024. Visit our page to download the full report , which features insights from 1500 active restaurant employees and industry experts. That means a quarter of all restaurant employees need more mentorship from their managers.

Employee Relations 221

Employee Relations Cash Management Loyalty Program Communication 221

7 Shifts

MAY 27, 2021

This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Restaurants that engage in rotating scheduling will regularly schedule employees in different shifts depending on the week, month, or season. What is a Rotating Schedule?

Front of House 370

Front of House Employee Relations Back of House Take-out 370

Modern Restaurant Management

DECEMBER 21, 2022

We will continue to evaluate tech solutions and find what best enhances the Fogo experience for both our guests and employees. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. – Barry McGowan, CEO, Fogo de Chão.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

MARCH 31, 2020

For that reason, restaurant and business owners typically carry business income coverage, also referred to as business interruption coverage, which is insurance coverage intended to replace lost income in the event business is halted or interrupted for some reason, such as a natural disaster.

Insurance 305

Insurance Government Employee Relations Small Business 305

7 Shifts

SEPTEMBER 19, 2019

As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. 7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. But restaurant management is the glue that holds it all together.

Management 284

Management Management 2019 Employee Relations 284

Culinary Cues

SEPTEMBER 27, 2023

Why do we remember this line and what significance might it imply in relation to work in a kitchen? We all experience this throughout our time on this planet – so that one line is relatable – it represents each of us. Structure is critical to success and comforting to those engaged in it. Just like athletes – cooks need conditioning.

Employee Relations 416

Employee Relations Training Fine Dining Communication 416

Modern Restaurant Management

OCTOBER 4, 2023

However, when hiring teams need to fill multiple positions rapidly, it becomes challenging to provide each candidate with a positive experience and effectively communicate the organization’s values and culture. Another effective method to build a robust talent pipeline is through employee referral programs.

Recruiting 221

Recruiting Hiring Employee Relations Technology 221

Lavu

MARCH 13, 2025

Direct Deposit : Ensure timely and secure employee payments. On top of that, accurate tip tracking and distribution is a must – not only for keeping employees happy but also for staying compliant with regulations. Employee Roles : Properly classify staff roles and pay types to avoid confusion.

Tip Distribution 78

Tip Distribution Employee Relations POS Restaurant Law 78

Goliath Consulting

JULY 21, 2019

This helps establish your brand in a way that is relatable to your customer and provides them with an overwhelming sense of value. Your brand’s voice will dictate the demeanor you use to communicate with your customers. A well-constructed brand definition will also provide guidance and motivation for your employees.

Employee Relations 186

Employee Relations Customer Service Customer Experience Email Marketing 186

Restaurant365

JANUARY 11, 2022

Both need a way to communicate what happens as part of a shift-to-shift handoff, as well as occurrences that may impact key performance indicators (KPI) and operational efficiencies. Communicating this jumbled information up to above store operators can be challenging. Optimize employee productivity using a manager log.

Management 158

Management Management Employee Relations Communication 158

Modern Restaurant Management

SEPTEMBER 30, 2020

Restaurant and bar related concerns. 77 percent of restaurants and bars indicated that ensuring the health and safety of employees was their top concern. Restaurant and bar related concerns. 77 percent of restaurants and bars indicated that ensuring the health and safety of employees was their top concern.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Restaurant365

JANUARY 11, 2022

Both need a way to communicate what happens as part of a shift-to-shift handoff, as well as occurrences that may impact key performance indicators (KPI) and operational efficiencies. Communicating this jumbled information up to above store operators can be challenging. Optimize employee productivity using a manager log.

Management 142

Management Management Employee Relations Communication 142

Hot Schedules

JUNE 17, 2021

5 Ways Using Retail Employee Scheduling Software Turns Communication Breakdowns into Breakthroughs. I n any retail environment, communication breakdowns can lead to frustrated employees, poor service, and increased turnover. Everyone knows that communication can make or break a relationship. Knowledge is power.

Retail 88

Retail Communication Employee Relations Hotels 88

Modern Restaurant Management

MAY 27, 2020

“While cafes, dining halls, cafeterias, and concessions stands may look a little different, I am confident that they will feel and be safe for our employees and everyone we serve,” said John Zillmer, Aramark’s CEO. Requiring appropriate personal protective equipment (PPE) for employees, including gloves and masks.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Rocket Fuel

NOVEMBER 6, 2024

With the end of the year approaching, there are specific actions HR can take to make their interactions and communications more manageable for the business, managers, and employees. Reaching every employee can be a logistical challenge. Try new communication channels Communication is critical in any annual benefits rollout.

Operations 52

Operations Employee Relations Tip Distribution Guest Recovery 52

EATER

JUNE 5, 2020

In many instances, the implementation of curfews this past week has come with little advance notice or vagueness surrounding which “essential workers” — ie, if restaurant employees — would qualify for an exemption. Dashers need to maintain a customer rating of 4.2

Restaurant Law 242

Restaurant Law Food Safety Employee Relations Delivery 242

7 Shifts

MAY 27, 2021

This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Restaurants that engage in rotating scheduling will regularly schedule employees in different shifts depending on the week, month, or season. What is a Rotating Schedule?

Front of House 195

Front of House Employee Relations Back of House Take-out 195

7 Shifts

AUGUST 16, 2024

Leadership and communication Leadership and communication are not just skills, but essential qualities for a successful restaurant manager. Meanwhile, managers must balance one-on-one and group restaurant team communication. Effective communication helps identify and resolve issues promptly.

Management 195

Management Management 2024 Leadership 195

Restaurant365

MAY 22, 2020

Recruiting where your potential employees are searching. In addition to ensuring that you’re connecting with the right candidates, you might consider using a solution that engages with your top candidates that meets their preferred method of communication. Schedule a demo today. WATCH THE WEBISODE.

Guest Recovery 148

Guest Recovery Recruiting Document Point of Sale 148

Perfect Daily Grind

MARCH 15, 2023

Why are Starbucks employees unionising in the US? In 1985, employees at the Seattle roastery and warehouse, as well as workers at some of the city’s coffee shops, first voted to unionise with the United Food and Commercial Workers (UFCW) Local 1001. Read on to learn more. Pro-union workers have not been shy about these efforts.

Employee Relations 157

Employee Relations 2023 2022 2004 157

Cheetah

OCTOBER 18, 2021

This affects your reputation as an employee, which in turn affects employee retention and your bottom line. Here are our top tips for supporting your employees in dealing with frustrated patrons and standing up to unruly customers. 5 Tips for Reducing Diner Tension & Increasing Employee Retention. A guest walks in ?

Employee Relations 146

Employee Relations Back of House Food Supply Customer Service 146

Sling

MAY 22, 2020

Employee turnover is an invisible issue that most managers tend to neglect. But if you want your business to succeed, you need to understand employee turnover and be able to manage it for the better. What Is Employee Turnover? Voluntary Employee Turnover. Conflict with other employees. Lack of engagement.

Management 144

Management Management Employee Relations Insurance 144

Sling

OCTOBER 20, 2024

In this article, we’ll explain some of the most common types of work schedules so you can find the one that best suits your business and your employees. It all depends on the needs of your business and the availability of your employees. This is often referred to as a “9-to-5 work schedule.” to 5 p.m.).

Management 148

Management Management Employee Relations Hiring 148

Modern Restaurant Management

AUGUST 28, 2020

Mentors on the platform harbor vast expertise on a variety of culinary related topics, bringing a range of perspectives and backgrounds to chefs around the country in need of support and advice. James Beard Foundation Mentorship, presented by KitchenAid, is designed to empower and engage a network of culinary leaders. Plamondon, Sr.

Allergens 364

Allergens Kitchen Safety Guest Recovery Customer Service 364

The Restaurant Times

AUGUST 29, 2020

Communicate About Your Restaurant Reopening. Now that your restaurant is ready to reopen for dine-in services, communicate the message to your customers. On your official website, post the relevant reopening-related details and make sure to update your Google business listings as well. .

Marketing 105

Marketing Social Media Email Marketing Loyalty Program 105

Sling

MARCH 26, 2022

Employee retention should be high on every manager’s priority list. If it’s not, you run the risk of your best employees leaving for greener pastures. But an employee leaving doesn’t just impact you, the manager. And then there’s the inevitable effect all that stress has on employee productivity and engagement.

Small Business 148

Small Business Employee Relations Leadership Tip Distribution 148

Perfect Daily Grind

NOVEMBER 12, 2019

All it takes is one employee to negatively impact your café’s smooth running system. A weak or unruly employee can adversely impact your café in various ways. . She tells me that everyone working in your café “has to be on the same page” and “be able to communicate to your customers what your values are”. . Credit: Café Kumo .

Café 131

Café Management Management Employee Relations 131

Touch Bistro

JULY 4, 2021

are trying everything and the kitchen sink to recruit and retain employees in the face of a labor shortage the likes of which this industry hasn’t seen in decades. million food service employees lost their jobs in 2020. Bar Restaurant also offers healthcare to full-time employees, which is uncommon in most independent restaurants.

2021 98

2021 Employee Relations Hiring Recruiting 98

Open for Business

MARCH 23, 2023

They can be done by full-time employees, part-time staff, or freelancers. An employee in this role may work directly with the owner and general manager and is responsible for developing a restaurant’s marketing strategy across promotional channels. Marketing is a booming field.

2023 78

2023 Marketing Social Media Email Marketing 78

Restaurant365

SEPTEMBER 10, 2021

Generally, the more frequently you count inventory, the better it can inform your ordering and other food-related decisions. To manage shelf life of all ingredients, store-level managers should also focus on training staff on foundational concepts like First In, First Out (commonly referred to as FIFO in the industry).

Inventory 138

Inventory Management Management Point of Sale 138

Perfect Daily Grind

MARCH 31, 2023

The project will work with 1,300 Peruvian women in coffee farming communities to develop leadership, communications, and decision-making skills. Global Coffee Platform recognises five sustainability schemes aligned with the Coffee Sustainability Reference Code.

2023 136

2023 Sustainability Education Agriculture 136

Restaurant365

SEPTEMBER 16, 2021

Your individual hiring decisions define your company culture over the long term, impacting both the customer experience and employee retention. Despite the challenges, you need to hire and retain amazing restaurant employees, right now and in the future. Staffing your restaurant with a great team is critical to success.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

Sling

MAY 25, 2020

Unlike a code of ethics — which is a set of principles that helps employees distinguish right from wrong — a code of conduct is a written collection of rules, principles, values, expectations, and behavior that a company considers fundamental to their success. Employee rights. Community Involvement. Public Relations.

Employee Relations 78

Employee Relations Tip Distribution Small Business 2019 78

EATER

JANUARY 25, 2023

They responded by phone to say they appreciated my interest but “must refer you to our original statement.” A very nice spokesman from General Mills, the parent company of Progresso, responded to my questions so casually over email that I assume it did not occur to him to check with whatever department kept telling employees not to answer me.

Email Marketing 293

Email Marketing Kitchen Safety Food Safety Consumer Goods 293

Lavu

MARCH 30, 2020

What’s fun for an owner or manager might be less so for an employee, and the last thing you should want is for resentment to grow among your staff. All employees, whether front- or back-of-house, should be clear on the long-term goals of your business. Clarify Employee Individual Roles. Specify Long-Term Company Goals.

Employee Relations 78

Employee Relations Training Hiring Back of House 78

Restaurant365

JANUARY 4, 2022

The more frequently you count inventory, the better it can inform your ordering and other food-related decisions to help counter rising food prices. Store-level managers must focus on training staff on foundational concepts like “first in, first out” (commonly referred to as FIFO in the restaurant industry). More about this later.).

Inventory 148

Inventory Pricing Management Management 148