Modern Restaurant Management

MARCH 11, 2025

Special events have become a big reason for going out, making unique dining experiences more important than ever. Special events have become a big reason for going out, making unique dining experiences more important than ever. I’m happy to say it’s come back, with people holding big business and social events again.

Loyalty Program 471

Loyalty Program Mobile Ordering Customer Experience Online Ordering 471

Modern Restaurant Management

FEBRUARY 21, 2020

Event management companies must always be on the lookout for ways to promote their events and increase brand recognition within their audience. But how exactly should you use Instagram Stories for your event promotion? Well, let’s explore some approaches that every event company should seriously consider.

Events 472

Events Social Media Entertainment Take-out 472

Modern Restaurant Management

NOVEMBER 8, 2024

Share in Email Blasts Integrating video testimonials into your email marketing campaigns makes the communication more personal and engaging. If your restaurant hosts events, include a testimonial with the host talking about the event being a smashing success – thanks in part to your venue.

Marketing 450

Marketing Social Media Email Marketing Customer Experience 450

Modern Restaurant Management

JANUARY 23, 2025

Open communication, recognition for hard work, and team-building activities can improve morale and make the job feel less overwhelming. Develop weekly schedules that account for staffing, inventory, and major events. Open communication is another cornerstone of a positive culture.

Operations 395

Operations Workshop Sustainability Inventory 395

Modern Restaurant Management

SEPTEMBER 24, 2024

Encouraging Open Communication to Bridge Thorny Conflicts Between Work and Life “I think we should be closed this Fourth of July,” said Diego. And for our community, we are going to plan something special—whether a dish, or a special event—to amplify our positive impact on the holiday for our customers.”

Communication 437

Communication Point of Sale Book Customer Experience 437

7 Shifts

NOVEMBER 15, 2024

How do you prepare your team for special events or holiday rushes? How do you communicate restaurant policies and changes to your employees effectively? Can you give an example of how you’ve managed a large event or special occasion at a restaurant? How do you maintain smooth communication between FOH and BOH staff?

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

OCTOBER 17, 2024

Safety training should take place upon hire for all new employees, but that should not be a one-time event. Finally, employees should be given emergency preparedness training to know how to respond to emergency scenarios in the event of a fire, for example or even placating an angry customer.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

The Rail

APRIL 6, 2025

The Power of Personalized Communication Developing close connections with your guests calls for frequent, customized contact that makes them appreciated and noticed. Teaching your employees to recall names, preferences, and special events of regular customers shows attention to detail that clients really value.

Guest Recovery 130

Guest Recovery Loyalty Program Consumer Goods Customer Service 130

Modern Restaurant Management

MARCH 20, 2025

Implement a system for gathering feedback after each order or event and use this data to refine your processes and improve customer satisfaction. Common issues might be inefficient routing, poor communication between the kitchen and delivery team, or manual tracking of orders. Break down each step from order placement to delivery.

Catering 352

Catering Delivery Customer Service Customer Experience 352

Modern Restaurant Management

JUNE 1, 2020

In the event of a crisis, it helps to have a dedicated team that can respond to the situation in good time. For example, there should be someone who handles communication, supply chain issues, financial forecasting, etc. For example, there should be someone who handles communication, supply chain issues, financial forecasting, etc.

Hospitality 455

Hospitality Insurance Food Supply Social Media 455

Modern Restaurant Management

JANUARY 3, 2024

We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive. Trend Three: Using Omnichannel The story of choosing one communication channel and actively promoting the restaurant there will be less effective. Host thematic city events.

2024 520

2024 Social Media Customer Experience Events 520

Modern Restaurant Management

DECEMBER 31, 2024

From eyebrow-raising splurges and quirky simple essentials to cultural events and TikTok trends that pushed consumers to hit “add to cart,” I thought this would be of interest to you and your readers! ” “Personalized sommelier experiences with paired tasting menus to the exact standards of our guest booking an event.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

7 Shifts

NOVEMBER 15, 2024

They also bring creative ideas to the table, such as improving the drink menu and coming up with new events and promotions to drive sales. Can you provide an example of a successful event or promotion you organized? What would make you say that an event or promotion was successful?

Bar 195

Bar Management Management Hiring 195

Modern Restaurant Management

SEPTEMBER 13, 2023

They often have to rely on historical data to forecast customer demand, and typically can’t take into account the impact of weather and other local events on demand. Scheduling employees is one of the most time-intensive tasks for restaurant managers.

Management 520

Management Management Customer Experience Communication 520

Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. Increase reservations at your restaurant and excitement around Restaurant Week by communicating to your customers using multiple platforms.

Loyalty Program 558

Loyalty Program Online Ordering Point of Sale Customer Experience 558

Modern Restaurant Management

MAY 24, 2022

Organize company events. Organize events like happy hour outings to celebrate work anniversaries, birthdays and other important milestones. Communicate. It’s important that front-of-house and back-of-house staff members have clear lines of communication with you and with each other.

Front of House 520

Front of House Seminar Back of House Social Media 520

7 Shifts

JULY 22, 2022

Outdoor dining, bar, and event spaces that open in the summer come with an added scheduling challenge. Special Events. Event management. The shift to warmer weather signals the start of a busy event season, from weddings to birthday parties to networking parties. Communications. Assign Stations. Manager Log Book.

Tip Distribution 391

Tip Distribution Certification Document Outdoor 391

Modern Restaurant Management

DECEMBER 28, 2020

With fewer front-line staff available for customer interactions we’re bound to see digital signage utilized to communicate instructions and order status as well. That also applies to the event space itself. This extends into every facet of event planning and preparation. Jonathan Morse CEO & Co-founder of Tripleseat.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

Modern Restaurant Management

DECEMBER 22, 2020

No matter how important and innovative your initiative, new product or new process will be toward saving jobs or support across the industry or community, you must communicate your purpose effectively to be successful and become a recipient of well-deserved grant money. Below are three tips to help you win a grant award.

Employee Relations 547

Employee Relations Leadership Small Business Food Supply 547

Modern Restaurant Management

FEBRUARY 22, 2022

These platforms utilize point systems and integrations with communications platforms to make it easy for managers and fellow employees to give out kudos. Some moments of recognition call for a party or special event. At these events, you can take the appreciation to a whole other level if executives attend. The Takeaway.

Cash Management 520

Cash Management Merchandise Front of House Coupons 520

ChowNow

FEBRUARY 28, 2025

Host Events to Draw in New Customers A well-planned event can turn a slow night into a full house and introduce your restaurant to new customers who may not have visited otherwise. Events create buzz, excitement, and a reason for people to choose your restaurant over the competition.

2025 195

2025 Email Marketing Social Media Loyalty Program 195

Culinary Cues

FEBRUARY 18, 2020

In this size operation there will likely be a sous chef for each restaurant outlet and a banquet chef whose focus is large-scale events. There may even be an executive sous chef so that the executive chef can focus on future planning, communication, team building, concept development, and budgetary issues.

Beverage 518

Beverage Events Food Order Website Management 518

Modern Restaurant Management

FEBRUARY 28, 2023

Some of the most common impediments to employee engagement and retention include: insufficient or improper onboarding processes for new staff, ineffective or even chaotic communication with workers, and little or no acknowledgement of great performance at work. These lead to poor employee experience and often frustration among staff.

Management 493

Management Management Food Safety Communication 493

Modern Restaurant Management

JULY 8, 2024

At Hooters, HootClub Rewards loyalty members receive a variety of reward types, including discounts, free items, anniversary and holiday deals, exclusive events, and more. On the data side, we analyze preferences and trends to tailor our rewards and communications to meet the individual’s needs and wants.

Loyalty Program 467

Loyalty Program Customer Experience Customer Service Communication 467

Modern Restaurant Management

JUNE 12, 2023

They also value restaurants that support local communities through various programs, such as providing meals to the less fortunate or sponsoring local events. Communicating Your Brand Purpose Communicating your brand purpose can significantly increase your restaurant’s appeal to Gen Z customers.

Social Media 419

Social Media Loyalty Program Communication Website Management 419

Modern Restaurant Management

SEPTEMBER 16, 2020

They'll likely post about the event tagging you and your restaurant, driving more traffic and their followers to come visit you in the coming days and weeks. Restaurants need to communicate the change in safety measures and share the experience. Annabel Maw, Director of Communications, JotForm.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

MARCH 3, 2025

All that said, bringing a brand to life requires a partnership with open lines of communication. There’s also a bigger focus today on guest engagement and community than ever before. Restaurant brands are now expected to build authentic relationships with guests, which requires transparency and two-way communication.

Social Media 251

Social Media Email Marketing Customer Experience Loyalty Program 251

7 Shifts

JULY 31, 2020

We encountered different problems [with spreadsheets], such when there was an event or a fundraiser.at the time of doing the schedule, we had to rely on them to remember that on this day we have this [event] and for them to schedule accordingly. Issues of communication, or lack thereof, is very common in the restaurant.

Management 370

Management Management Document Communication 370

Modern Restaurant Management

MARCH 31, 2022

Businesses should be asking themselves, 'What do I want to communicate and what is my strategy behind the message?’ Why is communication a key to restaurant efficiency? I'm not sure anything could be more important than communication in today's times. Attention is the new currency.

Employee Relations 474

Employee Relations Back of House Front of House Customer Experience 474

Modern Restaurant Management

FEBRUARY 27, 2025

” I Heart Fries, which currently has two locations in Miami and Deerfield Beach, FL, has been hosting events to raise awares of the brand including DATE NIGHT WITH DYL and a six-week Holiday Dance Competition, where dance teams compete to be the official dance team of I Heart Fries commercials and personal appearances.

Franchise 221

Franchise Franchising Social Media Influencer 221

Modern Restaurant Management

JANUARY 31, 2020

With more than 300 active shooter events in the U.S. The focus is two-fold: minimizing the risk of such an event from happening, and also reducing liability post-event should a victim’s family or local authorities claim the property should have been more secure. In many cases, this is just the beginning.

Management 381

Management Management Cash Management Events 381

The Rail

MARCH 25, 2025

By Jordan Hayes, Contributor Relocating a restaurant is a major event that offers an opportunity to rebrand, refresh, and create excitement among your customers. Host a Farewell Event at the Current Location Before closing the doors of your current location, consider hosting a farewell event to thank loyal customers for their support.

Social Media 130

Social Media Email Marketing Customer Experience Events 130

Modern Restaurant Management

DECEMBER 4, 2023

And because sometimes things change, modern virtual queuing software allows for important alerts and notifications to be sent directly to the patron’s device in the event of unexpected changes.

Customer Experience 506

Customer Experience Customer Service Technology Communication 506

Modern Restaurant Management

DECEMBER 10, 2020

This year, I have watched the news and social media, alongside the restaurant-owned communication channels, share their plight. It’s the time for us to rethink what a private event means. In the Pandemic world, a private event features a single host inviting specific guests. I love NYC.

Education 493

Education Entertainment Social Media Sustainability 493

Modern Restaurant Management

MARCH 11, 2025

The Double-Edged Sword of Social Media Social media has reshaped how restaurants connect with guests, offering instant access to specials, menu highlights, and community events. During COVID staff had to keep their distance from one another while still communicating properly to serve the clientele.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

APRIL 4, 2023

In addition, automated demand forecasting engines can factor in historical data, operations, and events to better predict customer demand by channel and location and ensure optimal staffing across all customer touchpoints. The latest WFM technology innovations also include modern compliance and communication tools.

2023 419

2023 Customer Experience Restaurant Law Communication 419

Modern Restaurant Management

JUNE 15, 2021

By customizing menus based on a local sporting event, time of day and even the weather, digital screens can suggest items to add to orders or promote high-margin combo meals just when consumers are hungriest. Don’t Confuse Customer Communications with Customer Loyalty. One precedes the other.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508