Modern Restaurant Management

MARCH 29, 2023

In a people-powered industry dependent on sophisticated coordination, management strategies prioritizing mutual respect and enabling communication between the Front and Back of House can cultivate inclusive environments where relationships matter and memories are made.

Hospitality 472

Hospitality Front of House Leadership FOH 472

Modern Restaurant Management

MARCH 14, 2025

Features like color-coded priority alerts, order tracking, and streamlined communication between FOH and BOH help restaurants handle even the most intense services without breaking stride. Subway , for instance, is testing kitchen display systems in select locations worldwide as part of its Fresh Forward 2.0

Front of House 221

Front of House Back of House FOH BOH 221

7 Shifts

NOVEMBER 24, 2024

What strategies do you use to communicate with servers effectively to manage seating flow? Strong answers should reflect examples of past jobs as a hostess, restaurant host, or in another FOH position. They must also discuss how they showed sensitivity to guests’ needs and communicated accommodations clearly.

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

Modern Restaurant Management

JUNE 15, 2021

Source More Smartly by Linking FOH to the BOH. Don’t Confuse Customer Communications with Customer Loyalty. Loyalty is prized, but it’s not the same as effective communication. Communications through technology forms the basis of customer loyalty and fulfills customer needs at the same time.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

7 Shifts

SEPTEMBER 1, 2022

Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. Whatever the reason for an item needing to be 86'ed, this restaurant term works really well as a quick way to communicate the need to take an item off the menu. How is eighty-six used?

Definition 360

Definition BOH FOH Front of House 360

Modern Restaurant Management

APRIL 8, 2020

Again, you are providing the guest with more control over their environment and communicating an effort to reduce the spread of germs. Though it seemed as though this trend had passed its peak on the trend curve, it will rise again due to how effectively it communicates cleanliness. Nori Noodles' FOH cleaning checklist.

White Paper 531

White Paper Seating Employee Relations Back of House 531

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Servers, other FOH staff. All servers or cashiers, other FOH staff. It could also incentivize other FOH employees like bartenders and bussers to work faster and alongside highly-tipped servers to earn a portion of their gratuities. Tip Pooling by FOH & BOH. Comparison table.

Tip Distribution 365

Tip Distribution FOH Fast Casual BOH 365

Modern Restaurant Management

AUGUST 4, 2022

It was definitely high-stress at first but we worked together as a team to communicate. For a team to accomplish a common goal they must have communication as it is a key factor in relationship building all around. Guests were coming in and requesting the clams we didn't have. Chef Patel. Chef Butterfield. Photo by Ruben Cabrera.

Back of House 474

Back of House Front of House Communication FOH 474

7 Shifts

NOVEMBER 12, 2020

For after-hours questions, tell trainees to communicate with their mentors via your restaurant's team communication tool to help staff maintain a work-life balance. Here are some sample guidelines for in-person communication while at work: There’s no such thing as over-communication. Be thorough in your communication.

FOH 307

FOH Food Safety BOH Customer Service 307

7 Shifts

MAY 25, 2020

You likely already have a cleaning routine that you have communicated with your team and have some procedure of checking to ensure it has been completed. Create (or update) your cleaning task list for both FOH and BOH staff to double down on sanitization in your restaurant. Create a sanitization & cleaning checklist ??

FOH 338

FOH BOH Kitchen Safety Cash Management 338

Modern Restaurant Management

MAY 14, 2024

We figured out that an ESOP committee was a strong engine of communication, and we created one that had three members from each of our five restaurants. One hourly FOH employee, one hourly BOH employee, and one salaried manager.

Sustainability 472

Sustainability FOH BOH Take-out 472

7 Shifts

AUGUST 5, 2020

When you decide who is responsible for managing delivery orders, train those staff members on the processes they need to follow, how they should communicate delays to customers, and the tools they need to use to fulfill orders. Determine who will be responsible for delivering orders to customers. Start your free trial.

Delivery 341

Delivery Food Email Marketing Front of House 341

Modern Restaurant Management

SEPTEMBER 2, 2020

Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) This information should be communicated when the guest makes their reservation. Marked spaces to eat or drink. Tables separated further apart (this will vary based on federal, state and local guidelines).

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

Lavu

FEBRUARY 10, 2020

Poor employee relations go unnoticed and slip-ups in communications can be handled without disturbing the customer experience. It’s when things get busy that these dysfunctions transform your restaurant team into a discombobulated mass of opposing operations and communications. Lavu Pro Tip: Avoid using chef jargon with the FOH staff.

FOH 88

FOH BOH Employee Relations Communication 88

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

OCTOBER 1, 2024

Staff Your restaurant staff, especially those assigned to the FOH, play a critical role in keeping your customers happy as they eat in your establishment. In this case, you should train your staff on effective communication, active listening, and conflict resolution skills.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

7 Shifts

MAY 31, 2021

For prep, cooks would restock their work stations and FOH staff might prep tables and utensils for the first dinner guests. Again, hiring software (or at the very least – an abundance of communication with candidates) tends to make this less of an issue. Improve Employee Communication.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

MAY 11, 2020

You may even need to bring on more FOH staff to act as your delivery drivers if you’re offering direct. The ways in which you schedule staff will depend on what sources of revenue you’ll be focusing on—delivery & takeout mean more BOH staff, but on-site dining will mean balancing it out with FOH staff and managers.

BOH 368

BOH Food Safety FOH Equipment 368

7 Shifts

SEPTEMBER 28, 2020

However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye. Best Practices for Managing Side Duties Communication and to-do lists are crucial to successfully managing server side work. Server side work duties are just as crucial as primary duties.

FOH 195

FOH Management Management Cash Management 195

Sling

DECEMBER 6, 2019

For a restaurant to run smoothly and efficiently, you should divide activities into two parts: front of house (FOH)/back of house (BOH). What’s the difference between FOH and BOH, and how can controlling the two help your business improve? What Is Front Of House (FOH)? FOH variables you might not consider include: Decor.

Front of House 88

Front of House Back of House FOH BOH 88

7 Shifts

FEBRUARY 7, 2024

Digital systems also give employees more autonomy and better tools for communicating their availability, which tends to increase engagement. Better team communication: Say goodbye to endless text threads, email chains, and whatever other inefficient methods your team uses to negotiate schedules.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

MARCH 27, 2020

Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? How to communicate your COVID-19 restaurant closure. Whether you decide to close your restaurant partially or fully, it’s important to communicate your decision properly to staff and customers.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

7 Shifts

OCTOBER 2, 2019

Additionally, make them accessible in a shared drive or through your restaurant communication system. Communication In the 7shifts study mentioned above, employees who were at risk of leaving their jobs cited better communication from their managers as a reason they would stay. Everyone is shouting orders and requests.

Management 285

Management Management Communication Back of House 285

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Communication. Making Your Food Service Resume Stand Out.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

SEPTEMBER 20, 2022

FOH Resources. Restaurant Lingo: FOH, BOH & General Terms : The restaurant industry is loaded with slang. From clopen to FOH to BD and BOH, read on for meanings to the most common restaurant lingo. Get an inside look into what your manager takes care of, like team communication and task management.

FOH 195

FOH BOH Social Media Fine Dining 195

7 Shifts

NOVEMBER 16, 2021

For that to happen, it's necessary to understand the rules of tipping out, choose a structure that works for your staff, and communicate that structure to employees clearly. Tip Pooling by FOH & BOH. Sharing tips with kitchen employees is an effective way to bridge the wage gap between FOH and BOH workers. Table of Contents.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

Modern Restaurant Management

MARCH 16, 2021

The past five years have been about the digitalization of the FOH, culminating in the pandemic during which restaurants have had to rely more than ever on online tools to continue operating curbside pick-up and delivery. What issues or trends will have impact in the next five years?

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390

7 Shifts

NOVEMBER 3, 2021

Given the nature of how restaurants operate —with complex systems in the FOH and BOH —ensuring that receive orders, collect payment, and pay teams—here are numerous areas of the business that could be breached. Types of sensitive data in a restaurant. The most important ones for restaurateurs and operators to be aware of are: POS Data.

POS 370

POS Audits Loyalty Program Information 370

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

Management 195

Management Management Email Marketing Point of Sale 195

7 Shifts

AUGUST 20, 2024

Additionally, FOH servers enjoyed a pay raise of around 25% to 30% because the company can cover the floor with six servers instead of 16, allowing staff to earn more every shift. Clear communication is critical to implementing this strategy without upsetting your guests. The restaurant also saw a 7% to 10% increase in its bottom line.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. The FOH manager supervises all front-of-house staff and reports to the GM. The answer to the FOH manager.

Front of House 52

Front of House FOH Back of House Online Ordering 52

Lavu

JUNE 4, 2019

When it comes to meal ordering and preparation, kitchen display systems (KDS) are replacing the need for handwritten and verbally communicated tickets in restaurants. Simply put, FOH is all of the areas that a customer is exposed to during their dining experience, like the host area and dining area. This helps reduce human error.

BOH 112

BOH FOH Front of House Back of House 112

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. In this article, we explore the key differences between the front and back of the house in a restaurant and discuss the best ways to integrate FOH and BOH operations.

Back of House 52

Back of House FOH BOH Front of House 52

7 Shifts

SEPTEMBER 15, 2020

Keeping open communication with your team builds trust and improves your leadership qualities. Your restaurant server closing template has customizable checklists for FOH, BOH, and other departments to help you stay more organized and keep everyone in the loop. Download it for free now.

Management 195

Management Management Download Leadership 195

7 Shifts

AUGUST 15, 2022

To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. For example, being personable and communicative lends itself much more closely to a server job than a busser job. Your ability to stay organized.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

7 Shifts

NOVEMBER 29, 2022

Keep communication flowing. Ksenia Adams said keeping communication open is vital. Since Michigan allows tip sharing (excluding salaried managers), Miss Kim starts both FOH and BOH staff at the same wage. High trust, open communication, and frequent feedback equal good culture. You know what you can afford.

BOH 195

BOH Restaurant Law Back of House Front of House 195

Hot Schedules

MAY 21, 2020

How the COVID pandemic forced them to update operations, sanitation, communication and much more. Reopening Lessons from Two Independent Restaurateurs. R ecently, we were fortunate enough to be able to sit down to a virtual chat with two independent restaurant owners who are trying to navigate the re-opening process in the world of COVID.

Back of House 148

Back of House Employee Relations FOH BOH 148