Modern Restaurant Management

MARCH 29, 2023

In a people-powered industry dependent on sophisticated coordination, management strategies prioritizing mutual respect and enabling communication between the Front and Back of House can cultivate inclusive environments where relationships matter and memories are made. Shouting, “I need a med-well steak on the fly; forgot to ring it in!

Hospitality 472

Hospitality Front of House Leadership FOH 472

Modern Restaurant Management

JUNE 15, 2021

Digitizing your menus can have a powerful impact because the information is typically scraped online by third-party affinity sources, such as Yelp and TripAdvisor, who collect data for their customers. Source More Smartly by Linking FOH to the BOH. Don’t Confuse Customer Communications with Customer Loyalty.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

7 Shifts

NOVEMBER 24, 2024

What strategies do you use to communicate with servers effectively to manage seating flow? Strong answers should reflect examples of past jobs as a hostess, restaurant host, or in another FOH position. They must also discuss how they showed sensitivity to guests’ needs and communicated accommodations clearly.

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

7 Shifts

NOVEMBER 12, 2020

For after-hours questions, tell trainees to communicate with their mentors via your restaurant's team communication tool to help staff maintain a work-life balance. Here are some sample guidelines for in-person communication while at work: There’s no such thing as over-communication. Be thorough in your communication.

FOH 307

FOH BOH Food Safety Customer Service 307

Modern Restaurant Management

SEPTEMBER 2, 2020

Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) Handling this well means you inform guests ahead of time that in order to accommodate as many diners as reasonably possible (and given the situation), please limit your time to 90 minutes.

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. This keeps information from getting lost in the text and email shuffle. Employee communications tools When it comes to employee communications, texting and phone calls get the job done.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

OCTOBER 1, 2024

Clear descriptions and appealing photos help customers make informed choices and anticipate the flavors and presentation of their meals. Staff Your restaurant staff, especially those assigned to the FOH, play a critical role in keeping your customers happy as they eat in your establishment.

Customer Experience 397

Customer Experience 2024 Customer Service Online Ordering 397

7 Shifts

MAY 31, 2021

For prep, cooks would restock their work stations and FOH staff might prep tables and utensils for the first dinner guests. Again, hiring software (or at the very least – an abundance of communication with candidates) tends to make this less of an issue. Improve Employee Communication.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

NOVEMBER 3, 2021

According to Norton , a data breach is classified as a “security incident in which information is accessed without authorization.”. In a restaurant this can mean a number of things, but in practical terms a restaurant data breach is where guest or company information is accessed and inappropriately used. Sensitive Employee Information.

POS 370

POS Audits Loyalty Program Information 370

7 Shifts

FEBRUARY 7, 2024

Digital systems also give employees more autonomy and better tools for communicating their availability, which tends to increase engagement. Better team communication: Say goodbye to endless text threads, email chains, and whatever other inefficient methods your team uses to negotiate schedules. All of this (and more!)

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

MARCH 25, 2021

A KDS is a digital screen that relays information to your BOH, minimizing pain points by digitizing tickets. That means that waitstaff can digitally communicate with the BOH without losing the ticket itself. Order Views – This is how your BOH staff actually sees the information. A robust KDS that includes features like: ?

Management 221

Management Management BOH Front of House 221

Modern Restaurant Management

MARCH 16, 2021

Your website is no longer the go-to place for information on a business. In a society constantly bombarding us with information, people are searching for release and calm. People rely on others’ feedback to form an opinion. What issues or trends will have impact in the next five years?

Fast Casual 390

Fast Casual Front of House Fine Dining Mobile Ordering 390

7 Shifts

MARCH 27, 2020

Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? How to communicate your COVID-19 restaurant closure. Whether you decide to close your restaurant partially or fully, it’s important to communicate your decision properly to staff and customers.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

DECEMBER 28, 2020

such as using mobile messaging to keep customers informed while their food is being prepared and provide a mechanism for informing restaurants when they have arrived to pick up their order. Brands are now realizing they can no longer rely on paid media and traditional methods of communicating with customers.

2021 497

2021 Kitchen Safety Food Safety Mobile Ordering 497

Sling

DECEMBER 6, 2019

For a restaurant to run smoothly and efficiently, you should divide activities into two parts: front of house (FOH)/back of house (BOH). What’s the difference between FOH and BOH, and how can controlling the two help your business improve? What Is Front Of House (FOH)? FOH variables you might not consider include: Decor.

Front of House 88

Front of House Back of House FOH BOH 88

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Communication. Making Your Food Service Resume Stand Out.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

SEPTEMBER 20, 2022

Here you'll find links to our favorite blog and support articles, information about 7shifts Academy, our social media profiles, and more. FOH Resources. Restaurant Lingo: FOH, BOH & General Terms : The restaurant industry is loaded with slang. Welcome to our Employee Resources Hub! Can't find what you're looking for?

FOH 195

FOH BOH Social Media Fine Dining 195

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. This keeps information from getting lost in the text and email shuffle. Employee communications tools When it comes to employee communications, texting and phone calls get the job done.

Management 195

Management Management Email Marketing Point of Sale 195

7 Shifts

AUGUST 20, 2024

Additionally, FOH servers enjoyed a pay raise of around 25% to 30% because the company can cover the floor with six servers instead of 16, allowing staff to earn more every shift. Display signs at the entrance and on tables, and include information on your menus.

Online Ordering 221

Online Ordering Fast Casual Fine Dining Seating 221

7 Shifts

SEPTEMBER 15, 2020

Keeping open communication with your team builds trust and improves your leadership qualities. Your restaurant server closing template has customizable checklists for FOH, BOH, and other departments to help you stay more organized and keep everyone in the loop. Download it for free now.

Management 195

Management Management Download Leadership 195

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. The FOH manager supervises all front-of-house staff and reports to the GM. The answer to the FOH manager.

Front of House 52

Front of House FOH Back of House Online Ordering 52

Lavu

JUNE 4, 2019

When it comes to meal ordering and preparation, kitchen display systems (KDS) are replacing the need for handwritten and verbally communicated tickets in restaurants. Simply put, FOH is all of the areas that a customer is exposed to during their dining experience, like the host area and dining area. This helps reduce human error.

BOH 112

BOH FOH Front of House Back of House 112

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. In this article, we explore the key differences between the front and back of the house in a restaurant and discuss the best ways to integrate FOH and BOH operations.

Back of House 52

Back of House FOH BOH Front of House 52

7 Shifts

NOVEMBER 29, 2022

Most of the panelists started handling tips one way and pivoted when they got new information. Keep communication flowing. Ksenia Adams said keeping communication open is vital. And then what do you do with that information to make it a reality?”said Tip management constantly evolves. 5 Tips on Tipping. The Panelists.

BOH 195

BOH Restaurant Law Back of House Front of House 195

7 Shifts

AUGUST 15, 2022

To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. For example, being personable and communicative lends itself much more closely to a server job than a busser job. Your ability to stay organized.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Modern Restaurant Management

FEBRUARY 18, 2020

Fourth, the Internet and its many apps, online reviews, and socially viral communication speeds will continue to disrupt restaurant industry traffic, revenues, brands, and survivability even more over the next decade. As the owner of a food establishment, this is very valuable information to you. The sleeping giant is virtual kitchens.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Restaurant365

MARCH 25, 2020

Before repurposing your FOH staff for delivery, check with your insurance carrier to ensure that you’re covered for off-premise activity. If you’re properly insured for delivery, you can keep your servers, bartenders and other FOH staff working during this uncertain time. Communicate your food sanitation protective measures.

Delivery 107

Delivery FOH Front of House Mobile Ordering 107

Lavu

MARCH 13, 2020

If your staff relies on outdated methods of placing orders, it’s likely that restaurant communications are strained, which means your restaurant is operating below its potential. Your team of employees can only do so much with what they’re given, so you might consider improving their modes of communication. Update to Mobile POS System.

Mobile Ordering 78

Mobile Ordering FOH BOH Front of House 78

Restaurant365

JUNE 15, 2021

Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. If you can unify your FOH and BOH data, you can contribute to a healthier restaurant profitability in the long-term.

BOH 78

BOH FOH Back of House Point of Sale 78

The Restaurant Times

JANUARY 13, 2021

Gather information from as many sources as possible to help you maximize your rebranding efforts and reduce your risk of losing customers. As the FOH staff spends the most time with the customers, they will naturally be hearing direct feedback from customers. Communicate Effectively. Communicate Effectively.

Marketing 104

Marketing Social Media FOH Customer Service 104

The Restaurant Times

SEPTEMBER 30, 2021

A contemporary restaurant management software contains data security measures to secure sensitive business information, streamlines your internal operations, links all of the people that make your restaurant work successfully, and keeps track of sales, labor, and inventory data effortlessly. Keep track of cash in and out .

Management 98

Management Management Cash Management Mobile Ordering 98

Restaurant365

DECEMBER 1, 2021

When managers want to hire someone, they fill out the new hire sheet with complete information. Not only are managers ensured to get all the information they need, but payroll is also kept in the loop. “Communication between the candidate and the manager is definitely a lot easier now,” he said.

Hiring 78

Hiring Demo Communication Back of House 78

Restaurant365

MARCH 12, 2021

When managers want to hire someone, they fill out the new hire sheet with complete information. Not only are managers ensured to get all the information they need, but payroll is also kept in the loop. “Communication between the candidate and the manager is definitely a lot easier now,” he said.

Hiring 78

Hiring Demo Communication Back of House 78

Sling

MAY 9, 2023

Focus on working on your people skills, the way you communicate, and your leadership style. But as businesses go online, a good security program will also address (and help prevent) the theft of valuable digital information from restaurant computers. Here’s how to achieve that. wine, spirits, caviar, etc.) and storage spaces.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

Sling

MAY 9, 2021

Digital options also make it easier to gather information, build a mailing list, and keep track of preferences so your team can offer the most personalized service possible. 3) Train FOH Staff On Your Loyalty Program. Communicate with your employees. 2) Keep It Simple. Plus, Sling can do wonders for the rest of your business.

Loyalty Program 78

Loyalty Program FOH Customer Service Website Management 78

Open for Business

MARCH 1, 2023

Upscale restaurants usually have websites and social media profiles that are rich sources of information. If you want to stand out, you’ll still want to learn about the restaurant in advance and ask informed questions. Bookkeepers, communications people, HR professionals, and others work in this space. Keep it simple.

Front of House 78

Front of House Back of House Uniforms Casual 78

Sling

DECEMBER 24, 2020

Hiring a social media marketing manager can take a lot of the burden off the FOH/BOH managers — or management in general — and give them more time to focus on perfecting the day-to-day operations of the business. With Sling, you can schedule faster, communicate better, and organize and manage your workforce from a single, integrated platform.

Social Media 78

Social Media Marketing Customer Service Hiring 78