Remove Communication Remove Food Safety Remove Hospitality
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World Food Safety Day Roundtable

Modern Restaurant Management

Each year, these illnesses result in an estimated 128,000 hospitalizations and 3,000 deaths. The United Nations’ Food and Agriculture Organization and World Health Organization designated “Food Safety: Prepare for the Unexpected” as the theme for World Food Safety Day (June 7) 2024.

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Contactless Dining: Exploring the Intersection of Hospitality and Technology

Modern Restaurant Management

” Rejection is always expected when new ideas are shared, but when we looked around the restaurant we saw most guests on their phones– taking pictures of their food, splitting checks through Venmo, sharing on social media. One would think mixing technology and hospitality is like mixing oil and water… it doesn’t work.

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How Restaurants Deliver Great Hospitality with Contactless Ordering and Payment

Modern Restaurant Management

Hospitality operators are rapidly turning to contactless ordering and payment solutions to help navigate the long road back to normal from COVID-19’s impacts. According to a recent study by Mastercard , “79 percent of respondents worldwide say they are now using contactless payments, citing safety and cleanliness as key drivers.”

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As Pandemic Lingers, Adding Good Communication to the Menu Can Reduce Customer Concerns

Modern Restaurant Management

The good news is, with a thoughtful and ongoing communications plan this work can be accomplished while also promoting the restaurant to new and existing patrons. These media should be leveraged to communicate in a style and voice that is authentic to your business and your policies so there is no guesswork on the part of your customers.

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Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part One

Modern Restaurant Management

No matter how much technology evolves, or trends shift, people will always come back for quality food, great value, and friendly service. Meanwhile, email allowed for more targeted, meaningful communication, and SMS/text gave businesses a direct line to their most engaged customers. These core elements never go out of style.

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Spreading Southern Hospitality Through the Pandemic

Modern Restaurant Management

Our focus this year has been to find ways that Sonny’s is uniquely positioned to help guests navigate our new normal – from safety concerns, family meal solutions, and even the monotony of being trapped at home. Open and clear communication across our organization has been pivotal. We created a ?live live update tracker?

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How Restaurants Can Plan For The Next Hospitality Crisis

Modern Restaurant Management

The hospitality industry, in general, and restaurants in particular, face many different types of risk. What Risks Does The Hospitality Sector Face? For example, the COVID-19 pandemic hit the hospitality industry by surprise. A damaged reputation from low restaurant ratings or failed safety inspections.