Communication Guest Recovery Leadership 
Modern Restaurant Management
SEPTEMBER 16, 2024
Specifically, at Walt Disney World, they taught me not only the value of, but how and when to execute guest service recovery. I recognize that for a guest encounter to be exceptional, it starts with understanding and exceeding customer expectations at every touchpoint. That is the power of empowerment.
Modern Restaurant Management
JULY 30, 2020
How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? After all, people are an organization’s greatest asset – and the key to speeding recovery and emerging stronger from these uncertain times.
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Modern Restaurant Management
JULY 30, 2020
How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? After all, people are an organization’s greatest asset – and the key to speeding recovery and emerging stronger from these uncertain times.
Modern Restaurant Management
JUNE 24, 2020
When paired with other products like Square Marketing and Square Loyalty, sellers can strengthen customer relationships, create open lines of communication, and incentivize patrons to keep coming back. ” 'Restaurant Recovery' Docuseries. 'Travel Safe' Tools.
Black Box Intelligence
MARCH 13, 2020
At Black Box Intelligence we benchmark performance for 300+ restaurant brands in multiple data sources including reported sales, workforce, guest satisfaction and consumer behavior. Many of these companies have strong economics, good leadership and know how to manage their way through a crisis. That gap has continued to grow.
The Restaurant Group
JULY 7, 2020
How will restaurants shift their labor models to follow state safety regulations, ensure social distancing, minimize contact, and support the changing tide of guest preferences? After all, people are an organization’s greatest asset – and the key to speeding recovery and emerging stronger from these uncertain times. Many even want to.
Modern Restaurant Management
SEPTEMBER 14, 2021
“Over the past 40 years, TSFR has developed a strong reputation as a leader in the restaurant industry and fostered a talented and engaged team that delights our guests,” said Mark Schostak, Executive Chairman at TSFR. Restaurant and Chef and Leadership award categories will continue to have no fees for entry.
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