Modern Restaurant Management

OCTOBER 23, 2020

Start with The Basics of Communication. Do not assume that your new hires will already know how to give the kind of customer service that you are looking for. Often when it comes to customer communication, it is not about what you say but how you say. Coach your new hire on some relevant examples of this. Verbal Language.

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Communication Training Dietary Restrictions Customer Service 446

Modern Restaurant Management

APRIL 9, 2021

In businesses with high turnover – think, food or retail – managers spend a good portion of their time on hiring. The more efficiently and effectively they can hire, the less money and time they’ll spend, and the lower their turnover will be. Hires happen in days, not weeks. Time-to-hire. Cost per hire.

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Hiring Management Management Retail 474

Modern Restaurant Management

DECEMBER 16, 2024

Communicating Changes : Share changes in team meetings or one-on-ones to make sure everyone understands and has easy access to the updated version. Focus on: Hiring for Culture Fit : Seek candidates who align with your restaurant’s values by emphasizing character and attitude over experience when interviewing.

2025 449

2025 Restaurant Law Audits Employee Relations 449

Modern Restaurant Management

OCTOBER 11, 2024

Independent contractors usually have greater flexibility, provide their own tools, and are often hired for specific projects or short-term engagements. The worker performs work that is outside the usual course of the hiring entity’s business.

Audits 418

Audits Employee Relations Restaurant Law Document 418

7 Shifts

AUGUST 21, 2024

Communication is key in virtually every workplace, but this rings especially true in the restaurant industry. With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry.

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Communication Front of House Back of House Mobile Ordering 370

Modern Restaurant Management

NOVEMBER 12, 2024

Also, incorporating a severe weather preparedness plan into new hiring training and posting it in break rooms and common areas ensures staff are informed and prepared. In situations with power outages and cellular disruptions, restaurants may struggle to operate and communicate.

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Training Communication 2025 2024 473

Modern Restaurant Management

JANUARY 23, 2025

Open communication, recognition for hard work, and team-building activities can improve morale and make the job feel less overwhelming. Designate experienced staff to mentor new hires, handle onboarding, or run training sessions. Open communication is another cornerstone of a positive culture.

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Operations Workshop Sustainability Inventory 395

Modern Restaurant Management

NOVEMBER 14, 2024

Scalability: During peak hours or seasons, digital hosts can easily scale to handle increased call volumes with concurrent call capability without additional hiring Even for a smaller operation, the constant interruptions by the phone can create additional challenges on employees, especially if they are understaffed since Covid.

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Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

MAY 31, 2024

In today's bustling restaurant industry, where every detail matters, technology has become an indispensable tool – especially in hiring and staffing. Crafting the Perfect Job Ad When it comes to hiring for restaurant positions, there's a significant difference between a job description and a job ad.

Hiring 309

Hiring Recruiting Innovation Technology 309

7 Shifts

NOVEMBER 15, 2024

Feedback and open communication are also key. 7shifts is a scheduling, payroll, and tip management appthat makes it easier to coordinate schedules and communicate with team members. The next step is to make sure that every team member understands how to implement the new procedure correctly.

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Bar Management Management Hiring 195

7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. What interview questions do you ask when hiring new restaurant employees? How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff?

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Leadership Management Management Operations 195

Modern Restaurant Management

JULY 11, 2022

In today’s market, it seems that just about every restaurant is hiring. In fact, three out of five restaurant hiring managers say their biggest challenge is no-shows at interviews. While screening candidates takes time, hiring software makes it easier. Interview (and Hire) Fast. Reduce No-Shows.

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Hiring Email Marketing Communication Customer Service 515

Modern Restaurant Management

NOVEMBER 24, 2020

With slow seasons also comes the need to navigate seasonal layoffs and the task of hiring all the best people back the next season. Hire the Right People. The cost of re-hiring even hourly employees is about $3,500 per employee on average, and that cost triples when you think about manager level roles or higher.

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Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

APRIL 27, 2020

Consider the following in your risk management and business continuity programs: Use of Food Delivery Services vs. Company Employees – By using a hired food delivery service, a restaurant can reduce the chance of employees having an accident by using their cars or the owner’s vehicles.

Delivery 383

Delivery Hiring Transportation Food Safety 383

Modern Restaurant Management

JANUARY 2, 2025

AI is being used to identify potential investors, streamline communication and determine which candidates are most aligned with the brand’s goals. This operational simplicity makes training new hires faster and allows teams to deliver a consistent product every time. At Cannoli Kitchen Pizza, we hire work ethic over experience.

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2025 Online Ordering Franchise Franchising 251

7 Shifts

JULY 16, 2020

But the question remains— with a staff that changes size and personnel by the shift, what is the best way to set, communicate, and enforce restaurant task management to your staff? Restaurant task management is the organization, delegation, and communication of necessary tasks in your restaurant.

Communication 284

Communication Management Management Front of House 284

Modern Restaurant Management

MARCH 11, 2025

One of the easiest ways to reduce hiring friction is by streamlining the application and interview process. By embracing digital-first and flexible hiring solutions, restaurant owners and managers can improve candidate experience while filling roles faster. – Stewart McClintic, Co-Owner of HQ98.com,

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Front of House Loyalty Program Recruiting Customer Experience 221

7 Shifts

NOVEMBER 14, 2024

From onboarding new hires to upskilling existing staff, a comprehensive training program can improve customer service, boost efficiency, and foster a positive work culture. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

7 Shifts

OCTOBER 30, 2019

Because employees come and go so quickly, it’s natural for restaurateurs to feel like they have to make quick hiring decisions to avoid lapses in service and quality. However, hasty hiring is at the root of the turnover problem. At 7shifts, we put our values front and center during the hiring process. Read on to find out.

Hiring 283

Hiring Training Customer Experience 2010 283

EATER

MAY 19, 2021

Applebee’s declared May 17 National Hiring Day in an effort to fill more than 10,000 roles across the country, a response to a recent record demand: The chain “achieved two of its highest-volume months ever in March and April,” according to FSR, which must have felt an especially remarkable feat for the workers at the understaffed restaurants.

Hiring 284

Hiring Healthcare Advertising Kitchen Safety 284

Modern Restaurant Management

APRIL 30, 2020

Not only do restaurants need to change their service model from dine-in to take out and/or delivery, but they also need to hire more employees or contractors to meet the changing needs of the business. However, with social distancing mandates in effect, in-person hiring and onboarding is no longer feasible.

Hiring 525

Hiring Restaurant Law Customer Service Communication 525

Modern Restaurant Management

JUNE 22, 2021

As restaurants open back up, operators are ready to hire, and in some cases, rehire, employees – but many are finding it difficult to find candidates willing to return to work, and the search for good talent is tougher than expected. So, what can operators do to navigate the changing workforce and hire quality talent?

Back of House 517

Back of House Communication Hiring Magazine 517

Modern Restaurant Management

JULY 13, 2020

A recent survey found 72 percent of employers have had to hire for new roles. Some reopening plans include: Communication and (re)training : Managers are required to communicate new regulations, as well as the retraining requirements, staff need to go through in order to return to work.

Consumer Goods 539

Consumer Goods Food Safety Hiring Customer Service 539

Modern Restaurant Management

MAY 30, 2023

Summer hiring is in full swing, and many restaurants are struggling to navigate one of their busiest seasons of the year while dealing with ongoing labor shortages and a volatile economy. Consider pairing seasonal hires with year-round employees for mentorship and offering ongoing learning opportunities for new employees.

Communication 448

Communication Hiring Training Small Business 448

Modern Restaurant Management

DECEMBER 13, 2021

The industry has looked to hiring incentives, such as and other rewards, as they compete to fill open roles. Some brands like Applebee’s have gotten creative with National Hiring Day campaigns, offering free appetizers for job applications. Proactive communication and transparency is essential to managing the diner experience.

Management 474

Management Management Seasonal Menu Customer Experience 474

Modern Restaurant Management

OCTOBER 8, 2024

Restaurant operators have long grappled with the question, "Should I hire for soft or hard skills?" If I had to choose between hiring someone for their technical knowledge or interpersonal skills, I would choose the latter every single time. " and for good reason. Spoiler alert: It’s not hard skills.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

AUGUST 3, 2022

It hasn’t always been easy, but I think our success in expanding and pivoting in difficult situations ultimately boils down to three factors: the team’s communication philosophy, ability to make quick decisions, and our confidence in the restaurant’s team, brand and story. Communication. Adaptation.

Communication 508

Communication Leadership Food Supply Back of House 508

Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. You never know, they may be interested and were just unaware that you were hiring. Streamline Your Hiring Process. Prepare to Pay Higher Wages. Hang in there!

Hiring 472

Hiring Recruiting Restaurant Law Customer Experience 472

Modern Restaurant Management

MARCH 17, 2025

The reality is unless a operation has reached a critical mass to hire specific category buyers, there isn’t bandwidth for buyers purchasing from multiple categories to dedicate to every specific market. Size The first thought may be to hire the biggest, most known buying group. So let’s take this a step further.

Food Supply 221

Food Supply Customer Service Back of House Small Business 221

7 Shifts

NOVEMBER 25, 2024

Staff productivity plays the largest role in restaurant revenue, which is why it’s so important to invest in your recruiting and hiring strategies, finding like-minded individuals to move your restaurant forward while minimizing time waste.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

OCTOBER 17, 2024

Safety training should take place upon hire for all new employees, but that should not be a one-time event. Anytime a restaurant has a change in operations, such as adding liquor to their offerings, restaurant owners should communicate this with their insurer as well.

Insurance 417

Insurance Kitchen Safety Food Safety Employee Relations 417

Modern Restaurant Management

APRIL 29, 2021

Two-thirds of new hires signing up for DailyPay. Now more people are back to work and everyone is hiring. That’s why being creative and flexible has been a key mindset for hiring.” ” Being creative and flexible has been a key mindset for hiring. People were in between jobs or suddenly out of work.

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Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

JULY 18, 2024

It's imperative that managers adopt strategies that motivate employees through self-pride, a sense of accomplishment, and a supportive environment grounded in communication, honesty, integrity, and hard work. Communication Open and honest communication is essential in preventing burnout.

Management 474

Management Management FOH BOH 474

7 Shifts

JANUARY 26, 2022

Whether it's retraining servers to follow COVID safety protocols or making sure the floors are mopped each night, restaurant task management and communication is what keeps a restaurant running smoothly. Develop consistent lines of communication. Enabling communication among these coworkers brings this community even closer together.

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Management Management Restaurant Law Hiring 459