Modern Restaurant Management

MARCH 11, 2025

Beyond logistics, the biggest transformation has been in leadership. One of the easiest ways to reduce hiring friction is by streamlining the application and interview process. By embracing digital-first and flexible hiring solutions, restaurant owners and managers can improve candidate experience while filling roles faster.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

AUGUST 3, 2022

It hasn’t always been easy, but I think our success in expanding and pivoting in difficult situations ultimately boils down to three factors: the team’s communication philosophy, ability to make quick decisions, and our confidence in the restaurant’s team, brand and story. Communication. Adaptation.

Communication 508

Communication Leadership Food Supply Back of House 508

Modern Restaurant Management

OCTOBER 8, 2024

Restaurant operators have long grappled with the question, "Should I hire for soft or hard skills?" If I had to choose between hiring someone for their technical knowledge or interpersonal skills, I would choose the latter every single time. " and for good reason. Spoiler alert: It’s not hard skills.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

DECEMBER 22, 2020

No matter how important and innovative your initiative, new product or new process will be toward saving jobs or support across the industry or community, you must communicate your purpose effectively to be successful and become a recipient of well-deserved grant money. First Timers Should Hire a Pro. Do Your Homework.

Employee Relations 547

Employee Relations Leadership Small Business Food Supply 547

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. But there are tangible ways to mitigate these hiring and retention challenges, and they all start with putting the restaurant’s team first and foremost.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

AUGUST 3, 2022

It hasn’t always been easy, but I think our success in expanding and pivoting in difficult situations ultimately boils down to three factors: the team’s communication philosophy, ability to make quick decisions, and our confidence in the restaurant’s team, brand and story. Communication. Adaptation.

Communication 419

Communication Leadership Food Supply Back of House 419

7 Shifts

SEPTEMBER 21, 2023

Table of Contents Biggest overall team management challenges Top priorities for restaurant operators Wage Increases Leadership and Training Programs Hiring and retention remain the biggest challenge for restaurants when it comes to team management overall. But they also find that staff communication is among their top challenges.

2023 397

2023 Hiring Leadership Fast Casual 397

Embrace the Suck

MAY 14, 2023

As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership. I've distilled this undeniable truth: The success or failure of any restaurant is invariably linked to the quality of its leadership.

Leadership 221

Leadership Customer Service Customer Experience Website Management 221

Culinary Cues

JANUARY 11, 2020

Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION! We live in a world where numerous communication tools are available and where an overload of ineffective communication abounds, confuses, and even irritates those on the receiving end.

Communication 372

Communication Leadership Employee Relations Entertainment 372

Modern Restaurant Management

JUNE 20, 2022

million open jobs, with organizations challenged to hire amidst unprecedented competition for talent. Look for additional ways to empower professional development and leadership skills. Amongst those who left their workplace, one-fourth of those were in the hospitality industry. As of early 2022, there were still 11.5

Small Business 546

Small Business Social Media Hiring Leadership 546

Modern Restaurant Management

NOVEMBER 6, 2020

Leadership skills are another valuable quality in a successful manager. Leaders bring a level of organization and productivity to a business, not through sheer force of will, but through a leadership style that promotes employee morale and performance. A manager’s leadership is more important than ever here.

Management 391

Management Management Leadership Communication 391

Modern Restaurant Management

MARCH 29, 2023

In a people-powered industry dependent on sophisticated coordination, management strategies prioritizing mutual respect and enabling communication between the Front and Back of House can cultivate inclusive environments where relationships matter and memories are made.

Hospitality 472

Hospitality Front of House Leadership FOH 472

7 Shifts

AUGUST 2, 2022

From what culture is, to how it's built, and how to use servant leadership, a lot of ground was covered. Core values communicate culture. But how do you communicate what behaviors and qualities that you want (and don't want?). And so there's just not enough training we can do for leadership. says Meyer.

Leadership 370

Leadership Webinar Hiring Training 370

7 Shifts

SEPTEMBER 9, 2024

Hiring and retaining staff has always been a challenge for businesses in the food industry. High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. One of the best ways to build camaraderie among your restaurant staff is by encouraging open communication.

2024 335

2024 Social Media Insurance Leadership 335

Culinary Cues

AUGUST 31, 2020

In all cases, there will be a re-shuffling of priorities driving changes to the profile of the “best candidate” for the leadership position in the kitchen. This is where you need to be. [] POWER vs. LEADERSHIP. “I When you hire a person you own the responsibility to inform, train, teach, and improve their abilities.

Leadership 454

Leadership Point of Sale Training Coaching 454

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. McDonald’s’ core values are as simple as they come, but a powerful tool when it comes to hiring, building a team, and managing performance. Watch: 7shifts CEO Jordan Boesch at Toast Food for Thought as he discusses hiring and employee engagement.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

SEPTEMBER 13, 2023

The importance of (and need for) managers’ frontline leadership spans both back-of-house and front-of-house, extending from the kitchen when cooks need help to the dining room handling guests’ needs. For managers, empathy and soft skills are key to helping problem-solve solutions to whatever situation arises.

Management 476

Management Management Coaching Front of House 476

Embrace the Suck

MAY 24, 2023

Take the initiative, communicate, and show genuine interest in their capabilities. Step 3: Scout for Personality, Not Just Skills During the hiring process, we sometimes over-emphasize experience while undervaluing the importance of personality. Do not fear rejection; it's merely a step in the process.

Recruiting 335

Recruiting Hiring Coaching Customer Experience 335

Culinary Cues

DECEMBER 30, 2019

I am proud to be a chef and always will be, but a common mistake that restaurateurs make is to turn over the concept and the reputation of their business to that great chef that was just hired. Ignore them and they will find someone else to pay attention. [] CONFUSING LEADERSHIP AND MANAGEMENT.

Cash Management 312

Cash Management Point of Sale Leadership Website Management 312

Embrace the Suck

FEBRUARY 12, 2020

Bad hiring is a disease. Communication is key if you want to build a badass culture. Sidenote: If you don't like to talk to people face-to-face, then perhaps it's time to think about a career beyond leadership in the hospitality industry. I think Uber is hiring. Communication in restaurants sucks!

Coaching 337

Coaching Email Marketing Communication Workshop 337

7 Shifts

JULY 29, 2021

The Key to Communication. Want to schedule smarter and communicate clearer like Kaldi's Coffee? The Key to Communication. “We Announcements in the Team Communication App may let the team know when there's a new coffee release, if there are any pricing menu changes and more. Here's how: Table of Contents.

Communication 370

Communication Employee Relations Coaching 2014 370

Culinary Cues

FEBRUARY 18, 2020

The tasks of the chef are fairly universal: planning menus, putting your signature on each dish, hiring and training staff, ordering product and building vendor relationships, controlling costs and adhering to budgets, maintaining a clean and safe kitchen environment, etc. Each property is unique – thus the job of chef is also unique.

Beverage 518

Beverage Events Food Order Website Management 518

7 Shifts

MAY 17, 2022

The most common advice we got was to keep open lines of communication with your employees in both directions. &pizza takes the idea to what some may consider the extreme; Every employee has cell phone numbers for company leadership—including their CEO, Michael Lastoria. Recommended Reading: How to Build Restaurant Core Values.

Insurance 370

Insurance Leadership Customer Experience Sports 370

Modern Restaurant Management

MAY 17, 2021

The restaurant industry experienced massive growth in the five years prior to the pandemic, leading to a “talent crisis”—too many restaurants looking to hire from a limited pool of talent. Though it may seem simple, it’s important to communicate clearly and transparently with staff.

2021 405

2021 Front of House Back of House Hiring 405

Modern Restaurant Management

OCTOBER 4, 2024

That means the owner must lead by example and make sure the managers manage the team with the same positive leadership. Be active in the chambers of commerce and rotary clubs, hire students, get involved with local churches, and sponsor youth programs and other community-based programs.

Restaurant Law 419

Restaurant Law Customer Service Training Customer Experience 419

Modern Restaurant Management

JUNE 12, 2020

Dunkin' Hirin' As more of America opens up, Dunkin’ franchisees are seeking to hire up to 25,000 new restaurant employees at Dunkin’ locations, from front-counter to restaurant management, creating immediate jobs that offer long-term education benefits and key career skills for people all across the U.S.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

Modern Restaurant Management

JUNE 26, 2024

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. Finally, don't overlook the human element.

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

Culinary Cues

MAY 13, 2023

This requires a complex organization of independent operations that are still required to communicate, share, and fall in line with the mission of the property. So where will you get exposure to much, if not all of that?

Hotels 484

Hotels Point of Sale Cash Management Training 484

Modern Restaurant Management

FEBRUARY 3, 2021

There is no question that firing or laying someone off is an onerous leadership task. When you’re an owner or manager, firing right is just as important a job as hiring right. “I hired you, so I couldn’t be, or don’t want to be wrong.” ” Another word for this is ego. Fear of Loss.

Hiring 282

Hiring Communication Leadership Document 282

Modern Restaurant Management

MARCH 27, 2024

In his new book, Scott Greenberg provides an inspiring, practical framework for management to explore their biases, habits, and leadership styles while learning how to refine the way they manage so they can more effectively recruit, retain, and motivate their hourly teams. What they do own is the culture.

Coaching 275

Coaching Franchise Franchising Book 275

Embrace the Suck

JANUARY 13, 2021

We all have an unconscious bias that we are communicating and leading the team 100%. Leadership is not easy and whoever sold you on that b t should be charged with negligence. If leadership was easy, the world would be a much better place. You just need to honor your strengths and hire others to compliment your deficiencies.

Coaching 360

Coaching Back of House Front of House Take-out 360

Culinary Cues

JANUARY 15, 2022

This is how a cook can be fulfilled – knowing he or she is communicating with another person and setting the stage for happiness, even if it is for a short period of time. You hire a person inferring you see their potential and trust they have something to offer. Leadership is unlocking people’s potential to become better.”.

Uniforms 446

Uniforms Front of House Food Safety Healthcare 446

7 Shifts

DECEMBER 13, 2021

As we look to hire new team members and keep existing ones, restaurant operators have to ask them what they're looking for—because what we thought it was clearly hasn't been enough to keep restaurant employees around. Given that many restaurant employees are around the same age, too, helps foster a sense of community.

Employee Relations 370

Employee Relations Communication Hospitality 2022 370

7 Shifts

JUNE 8, 2020

Andrea: “ Don’t hire specifically for restaurant experience. Rachel: “Hustle, flexibility, communication and teamwork skills.” Katie: “ I needed more stability, I wanted a different environment and felt like I grew out of the late-night shifts, and wanted more of a leadership role.” I truly believed in what they were doing.”

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

7 Shifts

AUGUST 16, 2024

One of a restaurant manager’s primary responsibilities is hiring, training, and scheduling staff so that the business runs smoothly. Leadership and communication Leadership and communication are not just skills, but essential qualities for a successful restaurant manager.

Management 195

Management Management 2024 Leadership 195

Modern Restaurant Management

AUGUST 28, 2020

His involvement in the community was unrivaled, as he was a major donor and contributor, giving generously of this time, leadership and experience. He was instrumental in organizing the Frederick Community College Hospitality Program. Helps Hiring. A new smartphone hiring app, 1aJob? ” 1aJob?

Allergens 364

Allergens Kitchen Safety Guest Recovery Customer Service 364

7 Shifts

JANUARY 31, 2024

You're responsible for tactical duties like training new hires, conducting performance reviews, disciplining rule breakers and poor performers, and handling compensation changes—in addition to more interpersonal tasks like mentorship and ensuring professional growth. This part of the job is arguably the most multi-faceted.

Management 397

Management Management Kitchen Safety Front of House 397