Clover - Restaurants

JUNE 6, 2024

Most great restaurants need great restaurant managers. These employees are generally entrusted to mitigate customer complaints, create shift schedules, handle cash drawers and bank deposits, help employees navigate interpersonal conflicts, and even hire employees on behalf of ownership. The question is, how do you find a good one?

Leadership 52

Leadership Front of House Back of House Cash Management 52

7 Shifts

AUGUST 2, 2022

From what culture is, to how it's built, and how to use servant leadership, a lot of ground was covered. Core values communicate culture. But how do you communicate what behaviors and qualities that you want (and don't want?). We learned that people more often leave their manager than leave their job. says Meyer.

Leadership 370

Leadership Webinar Hiring Training 370

Squirrel Systems

JUNE 3, 2024

High turnover rates not only disrupt operations but also incur significant costs related to hiring and training new employees. However, technological advancements in restaurant labor management and scheduling are proving to be game-changers in addressing this issue.

Technology 92

Technology Management Management Restaurant Law 92

Sling

MAY 25, 2022

No one intentionally sets out to be a bad manager. That being said, we all know that some managers are better than others, and the performance of their teams and businesses are what set them apart. Effective team management is an essential part of the day-to-day workflow that all businesses strive to achieve and perfect.

Leadership 78

Leadership Management Management Loyalty Program 78

Modern Restaurant Management

SEPTEMBER 13, 2023

Along with more obvious employee morale boosters like higher pay, what struck us most in the data was how managers often play an outsized role in staff retention—they can make or break continuity, depending on how they go about their jobs. The good news? But having such emotional intelligence is no small feat.

Management 190

Management Management Coaching Front of House 190

Crunchtime

FEBRUARY 21, 2022

With a 5-Step Leadership Ladder , you can quickly deploy a talent development program to retain team members and develop bench strength. From the moment a new employee is hired, you have an opportunity to teach them about leadership, giving rising stars opportunities to learn management skills before you need to promote them.

Leadership 78

Leadership Employee Relations Training Coaching 78

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 195

Management Management Kitchen Safety Front of House 195

Clover - Restaurants

AUGUST 8, 2024

Fortunately, there are tools and strategies you can put in place to make managing multiple locations more efficient. Delegate to trusted managers The only way to run restaurants with multiple locations is to delegate to a restaurant leadership team. It’s impossible to be in multiple locations at once.

Management 52

Management Management Front of House Online Ordering 52

Culinary Cues

JANUARY 11, 2020

Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION! We live in a world where numerous communication tools are available and where an overload of ineffective communication abounds, confuses, and even irritates those on the receiving end.

Communication 315

Communication Leadership Employee Relations Entertainment 315

Modern Restaurant Management

NOVEMBER 6, 2020

Being a restaurant manager isn’t exactly an easy task. One thing that you may stop and ask yourself from time to time is whether or not you are being an effective manager. Believe it or not, your actions as a manager have extensive and prevailing impacts. What Is a Strong Manager? It’s a lot to take on.

Management 203

Management Management Leadership Communication 203

Restaurant365

MARCH 15, 2022

Your hiring strategy must focus on hiring the right employees for your restaurant rather than just filling an open position. And a comprehensive approach to employee retention must be built into your hiring strategy. Consequently, it’s imperative that you hire with a retention mindset.

Hiring 78

Hiring Cash Management Insurance Communication 78

7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. But it will help get employee-manager relations off on the right foot, and show new staff they have the training and support from their team to learn and grow. Restaurant Scheduling Software for managers that want to stay in control.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Sling

APRIL 25, 2023

Hiring employees with the right combination of qualities can have a positive effect on the productivity and success of your team and your business. 2) Good communicator Again, no employee always works alone. They’re going to have to communicate with other team members, customers, or higher-ups at some point.

Hiring 78

Hiring Communication Small Business Training 78

Modern Restaurant Management

AUGUST 3, 2022

It hasn’t always been easy, but I think our success in expanding and pivoting in difficult situations ultimately boils down to three factors: the team’s communication philosophy, ability to make quick decisions, and our confidence in the restaurant’s team, brand and story. Communication. Adaptation.

Communication 203

Communication Leadership Food Supply Back of House 203

7 Shifts

MARCH 31, 2023

Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. Because I don't wanna hire the wrong people. The most crucial area this applies to is with management. “Take better care of your staff.”

Hiring 195

Hiring Front of House Back of House Document 195

Restaurant365

SEPTEMBER 16, 2021

Your individual hiring decisions define your company culture over the long term, impacting both the customer experience and employee retention. Short-term restaurant hiring challenges, like filling open roles because you’re understaffed, may seem like the most urgent day-to-day priority. Offer a competitive wage and benefits.

Hiring 78

Hiring Loyalty Program Employee Relations Recruiting 78

7 Shifts

MAY 17, 2022

Because the industry needs true innovation, maybe not in product, but in people management strategy and in value proposition,” says Andy Hooper. The most common advice we got was to keep open lines of communication with your employees in both directions. Not only did this lead to a quick fix—that team member felt heard by leadership.

Insurance 370

Insurance Leadership Customer Experience Sports 370

Culinary Cues

DECEMBER 30, 2019

The following provides some “food for thought”, maybe even a “look in the mirror” checklist for those who are drifting away from those initial goals. [] THINKING THEY CAN MANAGE THROUGH OTHERS. Ignore them and they will find someone else to pay attention. [] CONFUSING LEADERSHIP AND MANAGEMENT.

Cash Management 269

Cash Management Point of Sale Leadership Website Management 269

Modern Restaurant Management

AUGUST 3, 2022

It hasn’t always been easy, but I think our success in expanding and pivoting in difficult situations ultimately boils down to three factors: the team’s communication philosophy, ability to make quick decisions, and our confidence in the restaurant’s team, brand and story. Communication. Adaptation.

Communication 167

Communication Leadership Food Supply Back of House 167

The Restaurant Times

FEBRUARY 18, 2022

To thrive in the restaurant business in the USA, you need to hire cooks and create a talented culinary team that can create exceptional cuisines. Since the rush hours are usually at night time (during dinner time), restaurants in the USA need night chefs to manage the rush hours. How To Hire Night Cooks? . Role Of A Night Chef.

Hiring 52

Hiring Operations Kitchen Safety Food Safety 52

Restaurant365

SEPTEMBER 17, 2021

Your individual hiring decisions define your company culture over the long term, impacting both customer experience and employee retention. Short-term restaurant hiring challenges, like filling open roles because you’re understaffed, may seem like the most urgent day-to-day priority. Offer a competitive wage and benefits.

Hiring 78

Hiring Recruiting Training Communication 78

Modern Restaurant Management

MARCH 27, 2024

In his new book, Scott Greenberg provides an inspiring, practical framework for management to explore their biases, habits, and leadership styles while learning how to refine the way they manage so they can more effectively recruit, retain, and motivate their hourly teams. What do you hope readers take away from the book?

Coaching 110

Coaching Franchise Franchising Book 110

Culinary Cues

MAY 13, 2023

This requires a complex organization of independent operations that are still required to communicate, share, and fall in line with the mission of the property. Each of those “departments” will require some level of unique kitchen management (sous chef) and specialists to support the uniqueness of function.

Hotels 432

Hotels Point of Sale Cash Management Training 432

Embrace the Suck

FEBRUARY 12, 2020

Bad hiring is a disease. Your time management most likely sucks. Communication is key if you want to build a badass culture. Yet, everyday managers play this game of “they should know.” I think Uber is hiring. Communication in restaurants sucks! 55% of how we communicate is non-verbal.

Coaching 337

Coaching Email Marketing Communication Workshop 337

Culinary Cues

AUGUST 31, 2020

In all cases, there will be a re-shuffling of priorities driving changes to the profile of the “best candidate” for the leadership position in the kitchen. This is where you need to be. [] POWER vs. LEADERSHIP. “I When you hire a person you own the responsibility to inform, train, teach, and improve their abilities.

Leadership 404

Leadership Point of Sale Training Coaching 404

7 Shifts

DECEMBER 13, 2021

As we look to hire new team members and keep existing ones, restaurant operators have to ask them what they're looking for—because what we thought it was clearly hasn't been enough to keep restaurant employees around. Given that many restaurant employees are around the same age, too, helps foster a sense of community.

Employee Relations 370

Employee Relations Communication Hospitality 2022 370

Sling

MARCH 16, 2021

Human capital management may sound like an impersonal process that your HR department uses once in a while without your business even noticing. Human capital management is an extremely personal process that affects the happiness, focus, and engagement of your employees. That’s where human capital management comes in. Recruiting.

Management 78

Management Management Leadership Employee Relations 78

Sling

MAY 14, 2022

Employee value proposition defined Elements of an effective employee value proposition Tips for creating a compelling employee value proposition Build value with strong team management. It’s the atmosphere and dynamic that employees experience with their coworkers, supervisors, and managers. Build value with strong team management.

Management 78

Management Management Employee Relations Insurance 78

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. But there are tangible ways to mitigate these hiring and retention challenges, and they all start with putting the restaurant’s team first and foremost.

Front of House 230

Front of House Loyalty Program Back of House Training 230

Sling

OCTOBER 9, 2020

In this article, the management experts at Sling discuss the question, “What does human resources do?” Strategic planning — also known as strategic human resource management or SHRM for short — is a holistic approach to managing your business’s workforce to ensure growth and, ultimately, success. What Does Human Resources Do?

Management 78

Management Management Employee Relations Recruiting 78

7 Shifts

JULY 27, 2023

Well, we have a meeting scheduled tomorrow with the management team to continue to talk about the mission and vision of the restaurant. After decades of running the old model, the transition wasn't the smoothest, but it did lead to positive changes for the business, including better staff wellbeing, better attention, and little issues hiring.

Communication 195

Communication Front of House Education Back of House 195

Society Insurance

APRIL 17, 2024

As a manager, at some point you’ll end up having to resolve and reduce conflicts. Another common type of conflict is issues with management. Whether this is due to recent organizational changes, new management, poor management or another cause, this is extremely disruptive.

Employee Relations 52

Employee Relations Insurance Leadership Communication 52

Modern Restaurant Management

JUNE 26, 2024

Throughout his 17 years at Mood Media, he's held various customer engagement and sales leadership roles and has worked with key technology partners to optimize innovative solutions based on vertical market trends and customer feedback that deliver positive ROI to operators. Finally, don't overlook the human element.

Seating 175

Seating Mobile Ordering Point of Sale Customer Experience 175

7 Shifts

JUNE 8, 2020

I started as an employee and then manager of a quick-service restaurant while I was in school. After graduating, I worked with several brands as a Field Trainer, Business Development Consultant and most recently, Learning and Development Manager.” Andrea: “ Don’t hire specifically for restaurant experience. Rachel: “The people!

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

The Restaurant Times

MARCH 27, 2022

For your restaurant to stand out, you need a great restaurant manager with unique qualities to thrive (not just sustain) in this highly competitive UK restaurant industry while overcoming the various operational shortcomings. Unfortunately, not many restaurant managers have these skills and qualities inbuilt in them.

Management 52

Management Management Front of House Back of House 52

The Restaurant Times

MARCH 14, 2022

The process to hire a talented chef for your restaurant might be difficult, but it’s an important aspect of your company’s potential to prosper. Hire A Chef With The Following Characteristics. Management Skills. How To Hire The Perfect Chef? Detail-oriented Approach.

Hiring 52

Hiring Waste Food Order Customer Service 52

Modern Restaurant Management

JUNE 20, 2022

million open jobs, with organizations challenged to hire amidst unprecedented competition for talent. For example, maybe an employee wants to test out delivery driving or move into managing technology. Look for additional ways to empower professional development and leadership skills. As of early 2022, there were still 11.5

Small Business 218

Small Business Social Media Leadership Hiring 218